b'on reasonable notice and possibly subject to additionalhigh levels of professionalism and a shared concern for costs quality and personal service. The Association encouragesThe price of the package may only be increasedthe highest standards in all aspects of tour operating.if specific costs rise \x0bfor instance fuel prices\x0c, and if e[pressly provided for in the contract, and in any event$72 sets criteria regarding ownership, finance and not later than 20 days before the start of the package. Tuality which must be satisfied before new companiesIf the price increase exceeds 8% of the price of theare admitted to membership. All members are required pacNage, the traveller may terminate the contract. fto adhere to a &ode of %usiness Practice which the organiser reserves the right to a price increase, theencourages high operational standards and conduct.traveller has a right to a price reduction if there is a decrease in the relevant costs Financial Security Travellers may terminate the contract withoutAn AITO member is required to arrange paying any termination fee and get a full refund offinancial protection for all holidays and other any payments if any of the essential elements of thearrangements\x0bincluding accommodation only\x0c booNed pacNage, other than the price, has by customers with the member under the AITO logo. changed significantly. f before the start of the pacNage7his financial protection applies to customers who are the trader responsible for the package cancels theresident in the UK at the time of booking and to most pacNage, travellers are entitled to a refund andoverseas customers who have booked directly with the compensation where appropriate member. n doing so, the member must comply with 8.Travellers may terminate the contract without payingGovernment regulations.any termination fee before the start of the package in the event of e[ceptional circumstances, for instance ifMembers are reTuired to submit details of their financial there are serious security problems at the destinationprotection arrangements to AITO on a regular basis.which are liNely to aect the pacNage $dditionally, travellers may at any time before the startAccurate brochures and websitesof the package terminate the contract in return for anAll members do their utmost to ensure that all their appropriate and Mustifiable termination fee brochures and other publications print or electronic,f, after the start of the pacNage, significant elementsclearly and accurately describe the holidays and of the pacNage cannot be provided as agreed, suitableservices oered. Professional service and continual alternative arrangements will have to be oered to theimprovements All members are committed to high traveller at no extra cost. Travellers may terminate thestandards of service and believe in regular and through contract without paying any termination fee, wheretraining of employees. Members continually seek services are not performed in accordance with theto review and improve their holidays. They listen to contract and this substantially aects the performancetheir customers and always welcome suggestions for of the package and the organiser fails to remedy theimproving standards.problem Travellers are also entitled to a price reduction orMonitoring Standardscompensation for damages or both where the travelAITO endeavours to monitor quality standards services are not performed or are improperly performed regularly. $ll customers should receive a post\x10holidayThe organiser has to provide assistance if the travellerTuestionnaire from their tour operators, the results of is in diculty which are scrutinised by the $ssociation. n addition,f the organiser or the retailer becomes insolvent,customers can leave detailed feedbacN, accessible from payments will be refunded. If the organiser becomesthe homepage of $72s website, or via a direct linN insolvent after the start of the package and if transport issupplied by their $72 tour operator, about their holiday.included in the pacNage, repatriation of the travellers is secured. Great Rail Journeys Limited provides insolvencySustainable tourismprotection for flight\x10inclusive holidays by virtue of its2ur members acNnowledge the importance if $72s $72/, held with the &$$, under $72/ number\x1d \x16\x15\x1a\x1b, and6ustainable 7ourism ethos, which recognises the social, for non\x10flight pacNages with $%727 \x0b1o. \x18\x16\x1b\x19\x0c. Pleaseeconomic and environmental responsibilities of tour see clause \x15\x15 of our %ooNing &onditions for furtheroperating.information. Travellers may contact these entities if services are denied because of our insolvency. Part \x16\x1dCustomer relations7he PacNage 7ravel and /inNed 7ravel $rrangementsAll members endeavour to deal swiftly and fairly with 5egulations \x15\x13\x14\x1b can be found here\x1d any issues their customers may raise. In the unlikely https\x1d\x12\x12www.legislation.gov.uN\x12 event that a dispute between an AITO member and a uNdsi\x12\x15\x13\x14\x1b\x12\x1c\x1a\x1b\x13\x14\x14\x14\x14\x19\x1b\x17\x1a\x1c\x12pdfs\x12uNdsi \x1c\x1a\x1b\x13\x14\x14\x14\x14\x19\x1b\x17\x1a\x1ccustomer cannot be settled amicably, $72s low\x10cost en.pdf Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and Our AITO membership acceptable conclusion. )or further information about Great Rail Journeys Limited is a member of the$72 visit www.aito.com or call \x13\x15\x13 \x1b\x1a\x17\x17 \x1c\x15\x1b\x13.$ssociation of ndependent 7our 2perators, an organisation representing over \x14\x18\x13 of %ritains best specialist tour operators. Members of AITO strive to create holidays with high levels of professionalism and a shared concern for Tuality, personal service and customer satisfaction. The Association encourages the highest standards in all aspects of tour operating and all members are fully bonded for clients protection, in compliance with UK and European regulations. Great 5ail -ourneys \x10 liNe all other $72 members \x10 are also bound by the organisations 4uality &harter. )or further information about AITO visit www.aito.com or call 020 \x1b\x1a\x17\x17 \x1c\x15\x1b\x13.AITO Quality CharterAITO is the Association for independent and specialist holiday companies. 2ur member companies, usually owner managed, strive to create overseas holidays with &all us on 01904 527231 or visit greatrail.com for more details 111'