b"of death and personal injury and loss of and damage to luggage which we may incur to you shall always be(6) Where it is impossible for you to return to your subject to the limits of liability contained in the Athensdeparture point as per the agreed return date of Convention or EU Regulation 392/2009 for death/ your package, due to unavoidable and extraordinary personal injury of 46,666 Special Drawing Rights (SDR)circumstances, we shall provide you with any necessary or 300,000 SDR under Athens Convention or 400,000accommodation (where possible, of a comparable SDRs under EU Regulation 392/2009 except in the casestandard) for a period not exceeding three nights per of liability for war or terrorism 250,000 SDRs. We are notperson. Please note that the 3 night cap does not apply liable for valuables, monies or other securities includingto persons with reduced mobility, pregnant women jewelry and watches. If they have been deposited withor unaccompanied minors, nor to persons needing the reception desk on the ship for safe keeping andspecific medical assistance, provided we have been a receipt issued, then in those limited circumstancesnotified of these particular needs in advance. )or the the Carriers liability will be as set out in the Athenspurposes of this clause, unavoidable and extraordinary Convention or EU Regulation 392/2009. The use ofcircumstances mean warfare, acts of terrorism, safes onboard a Vessel is not a deposit with the ship orsignificant risNs to human health such as the outbreaN with the company under the Athens Convention or EUof serious disease at the travel destination or natural Regulation 392/2009 or otherwise. disasters such as floods, earthTuaNes or weather The limits are 1200 SDRs pursuant to Athens or 3,375conditions which make it impossible to travel safely back SDRs pursuant to EU Regulation 392/2009. Limits shallto your departure point.be reduced in proportion to any contributory negligence by the Passenger and by the maximum deductible13. Complaints and Problemsspecified in $rticle \x1b \x0b\x17\x0c of the $thens &onvention or (8In the unlikely event that you have any reason to Regulation 392/2009. Where carriage is performed oncomplain or experience any problems with your holiday inland waterways, and the vessel does not go to seawhilst away, you must immediately inform your Tour the liability provisions relating to sea going vessels doManager (if on an escorted holiday) and/or us by not apply to the cruise. In those cases the liability of thetelephone on our 24-hour emergency helpline (if not on Carrier to customers shall be determined in accordancean escorted holiday) and the supplier of the service(s) in with English law (the Merchant Shipping Act) and TheTuestion. $ny verbal notification must be put in writing Convention on Limitation of Liability for Maritime Claimsand given to your Tour Manager (if on an escorted \x14\x1c\x1c\x19 \x0b//M& \x1c\x19\x0c as amended by 6 \x14\x1c\x1c\x1b\x12\x14\x15\x18\x1b, a copy ofholiday) or us (if not on an escorted holiday) and the which will be provided by on request or can be foundsupplier as soon as possible. Until we know about a at\x1dhttps\x1d\x12\x12www.legislation.gov.uN\x12uNsi\x12\x14\x1c\x1c\x1b\x12\x14\x15\x18\x1b\x12 problem or complaint, we cannot begin to resolve it. contents/made. Most problems can be dealt with quickly. If you remain The limits for non-sea going passenger vessels is 175,000dissatisfied, however, you must write to us within \x15\x1b SDRs per passenger limit. Liability for property claimsdays of your return to the UK giving your booking will be at least \x14,\x13\x13\x13,\x13\x13\x13 6'5s under 6 \x14\x1c\x1c\x1b\x12\x14\x15\x18\x1b \x0b\x17\x0c reference and full details of your complaint. Only the (b)(i)). The Strasbourg Convention on the Limitation ofparty leader should write to us. If you fail to follow Liability of Owners of Inland Navigation Vessels, referredthissimple complaints procedure, your right to claim the to as the Strasbourg Convention with protocols andcompensation you may otherwise have been entitled to amendments, applies to vessels sailing on waterwaysmay be aected or even lost as a result. Please note that located in the territory of a state party subject to (i) thewe do oer an $lternative 'ispute 5esolution service, Revised Convention relating to the Navigation of thethrough our ABTA membership. Please see clause 14 for 5hine of \x14\x1a 2ctober \x14\x1b\x19\x1b and \x0bii\x0c the &onvention offurther details.27 October 1956 concerning the canalization of the Moselle (Article 15(1) of the Strasbourg Convention:14. Arbitrationhttps://www.ivr- eu.com/expertises/legal/?lang=en).We are a Member of ABTA, membership number V2170. If the Strasbourg Convention applies the limits forWe are obliged to maintain a high standard of service to customer claims are 60,000 SDRs per customer subjectyou by $%7$s &ode of &onduct. :e can also oer you to a minimum of 6,000,000 SDRs (see Article 7). TheABTAs scheme for the resolution of disputes which is Carriers liability for death, injury, illness, damage, delayapproved by the Chartered Trading Standards Institute. or other loss to person or property of any Nind sueredIf we cant resolve your complaint, go to www.abta.com by customers shall, in the first instance, be governed byto use ABTAs simple procedure. Further information on the Convention on Limitation of Liability for Maritimethe Code and ABTAs assistance in resolving disputes can &laims \x14\x1c\x1c\x19 as amended by 6 \x14\x1c\x1c\x1b\x12\x14\x15\x18\x1b or wherebe found on www.abta.com or you can contact ABTA, 30 applicable the Strasbourg Convention. The CarriersPark Street, London SE1 9EQ. You can also use the AITO liability therefore shall not exceed those limitationsarbitration serviceplease see provided by the said //M& \x14\x1c\x1c\x19 and 6 \x14\x1c\x1c\x1b\x12\x14\x15\x18\x1b orwww.aito.com for further information. where applicable Strasbourg Convention or in any further revisions, protocols and/or amendments thereto15. Conditions of Suppliersas shall become applicable. Where the LLMC 1996Many of the services which make up your holiday are or If applicable Strasbourg Convention permits theprovided by independent suppliers. Those suppliers Carrier to apply a deductible, the Carrier may apply thatprovide these services in accordance with their deductible. SDRs are a monetary unit of the Internationalown terms and conditions. Some of these terms Monetary Fund and current exchange rate can be foundand conditions may limit or exclude the suppliers in maMor financial newspapers. liability to you, usually in accordance with applicable international conventions or EU regulations (see clause (5) Please note, we cannot accept any liability for any12(4)(c)). Copies of the relevant parts of these terms damage, loss, expense or other sum(s) of any natureand conditions are available on request from us or the or description (a) which on the basis of the informationsupplier concerned.given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would16. Special Requestssuer or incur if we breached our contract with you orIf you have any special requests, you must advise us (b) which did not result from any breach of contract orin writing at the time of booking. Although we will other fault by ourselves or our employees or, where weendeavour to pass any reasonable requests on to the are responsible for them, our suppliers c) which relate torelevant supplier, we regret we cannot guarantee any any business including, without limitation, self-employedreTuest will be met unless we have specifically confirmed loss of earnings, d) indirect or consequential loss of anythis. For your own protection, you should obtain kind. confirmation in writing from us that your reTuest will Call us on 01904 527231 or visit greatrail.com for more details 107"