Customer Service
From the moment you enquire about your holiday until the moment you get home, you'll be looked after by our dedicated team of individuals.
We know how much you appreciate the human touch, and that you may have some questions that can only be answered in person. That's why, during office hours, we answer the phone personally, greeting you with a friendly voice and not an automated recording. We are ready to answer your questions or find the best person for you to talk to, in order to deal efficiently and effectively with your query.
TOUR ADVISORS
Our specialist Tour Advisors are here to help you make
the right choice of holiday, and to make the booking process as
easy and as enjoyable as possible. They can answer any question you
might have about our holidays; they can advise you all about
travelling by train, the destinations, the hotels and even your
free time options. Our Advisors will enthuse about the pleasures of
rail travel, yet they are also able to advise you about the more
difficult aspects of any given itinerary making sure that the
holiday you choose is perfect for you. The Tour Advisors will guide
you through the booking process and will let you know about all of
the services we offer. They'll make sure that you've given us all
the details we need, as well as ensuring that you have all the
information you require about your holiday.
CUSTOMER SERVICES
For additional information after booking, or for making the most
of the additional services we offer, you will be directed to our
Customer Services team. This friendly and enthusiastic team are on
hand to assist in a variety of ways to make your holiday even more
special. For example they can organise overnight hotels in London,
giving you a more relaxed start to your holiday. For European
departures you could choose a hotel convenient for St Pancras
International, or opt for a more central location, allowing you to
see the sights and enjoy an evening in the capital. You could even
add theatre tickets to your booking and make a night of it.
The Customer Services team can also organise rail travel from your local station to either London, or to your holiday starting point for UK breaks. They can assist with an array of requests; and are only too happy to help enhance your holiday experience.