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Before you go

Booking, confirmation/invoice and tickets

A deposit is required to reserve any of our holidays. Bookings can be made over the phone by contacting our Reservations team on 01904 521 936, directly on the website, or via selected Travel Agents. Once your booking is confirmed we will send you a confirmation summarising the arrangements made on your behalf, the outstanding balance and the date by which it must be received by us. Please check these details carefully and contact us immediately if there are any inaccuracies. Ensure that the title, initials or forenames and surnames shown on the confirmation match those on your passport, as we will make your travel reservations using this information and any inaccuracies will cause problems at a later date. As your holiday approaches, we write to you again approximately 10-12 weeks prior to your departure to remind you of certain points concerning your holiday. Your travel documents are sent out approximately 2 weeks prior to departure, although in most cases the tickets will be held by your Tour Manager and handed out as required.

No surcharges - guaranteed

Once you have booked and paid us the appropriate deposit for your holiday, we guarantee that you will not be surcharged. This means that even if a cost increase is imposed upon us by a supplier - for example due to an increase in fuel costs - and we need to increase the holiday price for all new bookings, we guarantee that a price rise will not affect you, if you have already booked your holiday. It really does pay to book early.

Foreign Office advice

Global and political situations do change. Your safety is our first consideration and if the Foreign Office advises against travel to a certain country, we act on this advice. The Foreign Office issues regular advice and updates. You are advised to check this information on their website www.gov.uk or contact the FCO Travel Advice Unit on 0845 850 2829 before you travel.

Luggage

Taking the right luggage on holiday can make the difference to your enjoyment. Although we try and arrange porterage where we can, you will usually need to lift your own suitcase onto and off trains, and as many European trains do not have a specific luggage carriage, you will have to stow your case in the designated area within the carriage or in the rack above your seat. You may also need to carry it some distance between platforms/stations or to hotels. With this in mind, we recommend that you take one small suitcase and one piece of hand luggage per person. A good tip is to try lifting your luggage up and down the stairs at home to see how comfortable you are transporting your luggage while on holiday.

As a guide, we recommend one suitcase and one small piece of hand luggage per person, and suggest the popular 'vertical' suitcases with built-in wheels and a retractable handle measuring around 61cm x 38cm x 23cm - (24" x 15" x 9"). For our worldwide holidays, all luggage must adhere to the strict luggage restrictions imposed by the scheduled airline used on our holiday.

If you would like to avoid carrying your cases from home, across London, and all the way to your holiday destination, Great Rail Journeys is pleased to provide the GRJ Luggage Concierge Service - supported by our partner The Baggage Man. The company offers a cost-effective and reliable door-to-door luggage collection and delivery service. Your case will be collected from home a few days prior to the holiday departure so that it can be waiting for you at your main hotel. On the way home, you can leave your case behind in the hotel to be collected and returned home. The service is available either one-way or return. Further details of the service is available on request.

What to pack

Casual dress is acceptable on the majority of our holidays, there is no pressure whatsoever put upon our customers to conform to one strict dress code - it is your holiday and you should feel comfortable. People do tend to dress slightly more formally, especially in the evenings, on cruises, or for gala/farewell dinners. We have tried to give you an indication of the dress code on cruises. Where there is a specific dress requirement, we will advise you within your holiday documentation.

 

Passports, visas & insurance

Passports & travel documentation

Please note that you are entirely responsible for ensuring that everyone in your party has the necessary correct and up-to-date personal documentation before you start the holiday. We do not accept any liability if you or any member of your party is refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

It is your responsibility to ensure that each person travelling in your party has a current valid passport plus any visas required for non-UK/EU citizens. For British Citizens, a standard 10-year British passport is required for all holidays which must be valid for at least six months beyond your planned date of return travel. If your passport expires before this, or if your passport is endorsed in any way, it may still be acceptable, but you should contact your local passport office or the consulate or embassy of the country/countries you plan to visit/transit through, for detailed advice. Further information can be found on the Foreign and Commonwealth Office website (www.gov.uk). Non-British citizens should also check passport and visa requirements with the relevant consulate(s). Customers applying for a first British passport should allow at least six weeks to obtain one as they are now required to attend a personal interview with the Passport Office. Customers renewing their passport should allow a minimum of two weeks. However, in all cases, please apply as far ahead as possible so as to allow time for unexpected delays.

Visas

We will advise British Citizens with a British passport at the time of booking of any visa requirements. If you have a British passport issued outside of the UK or if you are not a British Citizen, you must check immigration requirements with the relevant embassy or consulate of the country/countries that you plan to visit or transit through.

We indicate in the 'What's Included' section of each tour whether British Citizens require a visa to enter the country or countries included in the holiday. The countries for which a visa is needed (by British Citizens holding a British passport) are listed below.

The process of applying for holiday visas with embassies can often be confusing, tedious and time consuming as rulings change on a regular basis. We therefore recommend a Visa Agency who are an established and experienced Visa Agent; saving you time and worry. Dealing with this Visa Agent avoids costly trips to London to visit embassies to spend several hours queueing or making endless telephone calls.  The agent takes care of all the necessary paperwork; and importantly they make sure you get the right visas on the right dates for the holiday that you are travelling on. Whilst you are free to apply with embassies directly, many customers have mentioned that peace of mind is the biggest advantage that the agency offers through their service, knowledge and efficiency - money well spent. 

Please note that this Visa Agency is not affiliated with Great Rail Journeys in any way; this is simply a recommendation based on our experience.

We will forward full details about applying for your visa through our recommended agency in good time prior to your holiday in order that you may be able to apply and receive the relevant visas for your holiday in good time prior to departure.

We endeavour to keep the information regarding visa requirements up to date but costs and requirements change on a regular basis and we recommend that you check the latest position in good time before your departure.

Australia

We obtain the visa and the cost is included in the price of your holiday.

Belarus

British Citizens require a transit visa to travel through Belarus on our 'Waterways of the Tsars,' 'Trans-Siberian Express', 'Trans-Siberian - Moscow-Beijing' and 'Around the World in 53 Days' holidays. They can be obtained from the Belarus embassy in London. Alternatively, applications may be made through the visa agent. Please contact us for details.

Cambodia

British Citizens require an entry visa, which can be obtained through a visa agent. Please contact us for details.

Canada

British Passport holders do not require a visa for entry into Canada.

China

British Citizens require a visa to enter China. Applications must be made through the Chinese Embassy, the Consulate-General of the People's Republic of China in Manchester and Edinburgh or through the visa agent. Please contact us for details.

Ecuador

British Passport holders do not require a visa for entry into Ecuador.

India

British Citizens require a tourist visa. Applications must be made through VFS India - an agency acting for the Indian High Commission.  Our recommended visa agency can assist with applications.

Japan

British Passport holders do not require a visa for entry into Japan.

Mongolia

British Citizens on our 'Trans-Siberian Express', 'Trans-Siberian - Moscow-Beijing' and 'Around the World in 53 Days' holidays require a single-entry visa for Mongolia. They may be obtained in person or by post from the Embassy of Mongolia in London. Alternatively, applications may be made through our recommended Visa agent. Please contact us for details.

Morocco

British Passport holders do not require a visa for entry into Morocco.

Namibia

British Passport holders do not require a visa for entry into Namibia.

Nepal

British Citizens require a visa for our Grand Tour of India & Nepal tour. Applications must be made through the Nepalese Embassy, or through our recommended visa agent - please ask for details.

New Zealand

British Passport holders do not require a visa for entry into New Zealand.

Peru

British Passport holders do not require a visa for entry into Peru.

Russia

A Russian tourist double-entry visa is required for British Citizens on our 'Trans-Siberian Express', 'Trans-Siberian - Moscow-Beijing' and 'Around the World in 53 Days' holidays. A single-entry visa is required for British Citizens on the 'Waterways of the Tsars' and the 'Baltic Explorer' holidays. Applications must be made through VFS Russia - an agency acting for the Russian Consulate.  Our recommended visa agent will also assist you with applying for visas.

South Africa

British Passport holders do not require a visa for entry into South Africa.

Sri Lanka

Visas are required to enter Sri Lanka. British Citizens should obtain short stay visas to Sri Lanka through an online visa application process, the Electronic Travel Authority (ETA), and pay the appropriate processing fee. Further details can be obtained from the ETA official website of the Department of Immigration and Emmigration. http://www.eta.gov.lk/slvisa/

Turkey

British nationals need a visa to enter Turkey, except for cruise ship passengers entering the country for a day trip and returning to the ship the same day. British Citizens can get a multiple entry visitor visa, valid for 90 days, on arrival at any port of entry on payment of £10 in cash (Scottish currency is not accepted). You can also get a visa in advance online at https://www.evisa.gov.tr/en/ (if you're visiting as a tourist or on business) or from the Turkish Consulate in London.

United States

British Citizens must obtain clearance to enter the United States at least 72 hours prior to departure by completing the ESTA (Electronic System for Travel Authorisation) form online at https://esta.cbp.dhs.gov/. Details of how to obtain the clearance will be sent to you with your confirmation of booking. An administration fee is required to obtain the basic clearance.

Clearance is granted providing the conditions of the US Visa Waiver Programme (VWP) are met. Under the VWP, you must have a valid, individual, machine-readable passport. A British passport is machine-readable where there are two lines of letters, numbers and chevrons (>>>>) printed at the bottom of the personal information page. If there are no lines of text, the passport is not machine-readable and you will need to apply for a US visa. Please note you will not be eligible to enter the US visa-free if you have certain serious communicable diseases, a criminal record or if you have been arrested, even if this did not lead to a conviction. If you do not meet the conditions of the VWP, you will need to apply for a special restricted visa ASAP. The application process can be lengthy and could also involve an interview. There may be a cost incurred.

Vietnam

British Citizens require a visa which must be applied for before departing for Vietnam. Applications must be made through the Vietnamese Embassy or through our visa agent. Please contact us for details.

Please note: When travelling on any of our cruise holidays, if you wish to explore the ports independently then you may need to obtain visas. Contact us for details.

We will forward full details about applying for your visa through our recommended agency in good time prior to your holiday in order that you may be able to apply and receive the relevant visas for your holiday in good time prior to departure.

We endeavour to keep the information regarding visa requirements up to date but requirements may change and we recommend that you check the latest position in good time before your departure.

Insurance and holiday duration

It is a condition of booking that you take out sufficient and appropriate travel insurance cover. We recommend you do this at time of booking so that your deposit is recoverable in the event of a cancellation covered by the policy.

It is your responsibility to ensure that all members of your party have appropriate travel insurance cover and that any insurance policy purchased is adequate for your/their particular needs and valid for the entire duration of the holiday. The duration of the holiday in the brochure includes the day of departure and day of return and is the period to be used for insurance purposes. Please remember to extend the duration of your insurance cover if you choose to extend your holiday. We do not check alternative insurance policies.

To take advantage of our insurance, please contact us for details. If you take out your own cover please advise us of the Insurance Company Name, your policy reference number and the 24-hour emergency telephone number. Read your policy details carefully and take them with you on holiday.

 

Health & Mobility

Disabilities, medical conditions and mobility

Although our tours are designed to be conducted at a leisurely pace, they can also be physically demanding and porterage is not always available. Regrettably, many of our tours are therefore not suitable for the disabled traveller. Please advise us before any booking is made if anyone in your party has a medical condition or disability that may affect your/their holiday arrangements or if there are any health or fitness concerns which may affect your/their ability to cope with a tour. If we are to help you choose the right holiday for your health and fitness, we must be aware of all details. Please note that Tour Managers cannot provide individual assistance with boarding trains or coaches, or handle your luggage.

It is your responsibility to provide us with full and accurate details of your mobility, health and fitness (including any disability) of all members of your party, so we can advise you on the suitability of tours. We have a Mobility team within the office who will be happy to provide guidance about our holidays and answer any further questions you may have about a specific holiday.  Please advise us before any booking is made if anyone in your party has a medical condition or disability that may affect your/their holiday arrangements or if there are any health or fitness concerns which may affect your/their ability to cope with a tour. Please also remember to advise us of any changes to mobility or fitness levels between booking your holiday and travelling

If you are in any doubt as to whether the holiday you hope to book is suitable for you, please discuss this with our Reservations Team at the time of making your booking. We want all our customers to enjoy their holiday to the full, and are here to help answer any mobility, disability, health and fitness issues concerns. You must also advise us of any change to your level of mobility between booking your holiday and joining your tour.

Health

The Department of Health's leaflet (T7.1) "Health advice for travellers" is available at Post Offices, by phoning 0800 555777 or online at www.gov.uk/dh, showing health requirements and advice for the countries you are visiting. We advise you to check with your doctor in good time prior to your departure as to which inoculations are necessary.

For European holidays, you should obtain the European Health Insurance Card (EHIC) for access to health care in many European countries. Further information is available from the NHS on 0191 218 1999 or online at www.nhs.uk. Please note: the EHIC card is not a substitute for comprehensive travel insurance.

 

Accommodation & meals

Accommodation

All our basic holiday prices are expressed in £ sterling and are per person, based on 2 people sharing (except for our programme of Single Traveller Holidays):

  • Supplements for accommodation upgrades are usually expressed per room or cabin/sleeper, on the assumption that two people are occupying it  
  • Single supplements or prices are naturally expressed per person and cover the full duration of the tour.
  • In some hotels, triple or family rooms may be available and we are happy to provide a quotation accordingly. 
  • A hotel room shared by two people may contain a double or twin beds. In some countries a double bed may consist of two beds pushed or linked together (termed as 'Continental Double').
  • A single hotel room may be a 'true' single or may be a single occupancy of a double or twin room. Either way, the supplement shown is payable*.   We cannot guarantee single use of a double room unless this is specifically received in writing from our suppliers.
  • Whilst we request for rooms to be to the same standard for all customers, hotel rooms, particularly in older properties, may differ in size and amenities offered.
  • All of our hotels offer en-suite accommodation. En suite facilities always consist of a private WC with either bath or shower. Some of our sleeper train services offer shared WC and Shower facilities.
  • Sleeping accommodation on our trains is likely to take the form of seating which converts into a berth at night.
  • Rooms/cabins are not usually available before about 2pm on arrival day and must be vacated by about 11am on departure day. You may request a specific configuration, room type or room location but, while we pass on all requests to our hotel partners, neither we nor they can guarantee that what you want can or will be provided.

If you have any special requests relating to your accommodation, please do not hesitate to bring these to the attention of our staff at the time of booking.

Meals

Please check the 'What's Included' panels to see what meals are included on each holiday.

  • Hotels: Meals are generally taken in the restaurant of the hotel. We usually dine together, with a set 'table d'hote' style menu that will often feature regional dishes. Drinks are usually not included in our arrangements.
  • Trains: On chartered trains most meals are included and are taken in the restaurant car of the train. If you are travelling in Standard Premier Class on Eurostar a light snack and drinks are included, served at your seat.
  • Cruise Ships: Meals are normally included, and are taken in the ship's main restaurant.
  • Special diets: If you have a specific dietary need please discuss it with us before you book. We will do our best to cater for special diets when notified in advance. The more information we have, the better, but even then, some suppliers find it difficult to satisfy every requirement.

If you have any special meal requests such as vegetarian, coeliac, low fat etc. please bring these to the attention of our staff as soon as possible during the booking process.

Tips

The price of your holiday usually allows us to reward staff who serve you during your time on a GRJ holiday and on some occasions, your Tour Manager will provide a gratuity on behalf of the group. However, there are instances when an additional gratuity may be appropriate, perhaps because it is customary in your host country, or because of the nature of the activity undertaken, or simply because you have received exceptional service.

Cruising has an established culture of tipping and your Tour Manager will be on hand to offer advice on this. Such additional gratuities will be on an individual basis and at your own discretion, however our river cruise partners recommend you should budget for tips of approximately €8-12 per person per day, provided you feel you have received good service. On ocean cruises there is often a fixed service charge of approximately US$10 per person per day plus a 15% gratuity automatically added to bar charges and wine purchases.

If you would like to show your appreciation of your Tour Manager by the payment of a personal gratuity to him/her, previous experience suggests that a reasonable guideline would be an amount of c. £1 per person per day. However, we would stress that any amount you may wish to give as your way of saying 'thank you' is entirely a matter for your own personal discretion.

 

Itineraries & travel arrangements

Tour itineraries

Our holidays are planned many months in advance. We do our best to follow the detailed itineraries shown, but reserve the right to make changes if we need to react to schedule changes or local conditions. The sightseeing tours and excursions described may also have to be amended to suit local conditions or Public Holidays. This can affect both the exact route travelled and the class of service in which we travel (and in rare instances both). For example, if scheduling congestion causes us to be unable to travel First Class through the Rhine Gorge, our rail planning department works to initially provide our groups with the same journey in Standard Class, should this not be possible an alternative route is found in First Class, or if both these solutions are impossible the last resort is to find an alternative route in Standard Class. However, we have over 30 years experience of planning European holidays by rail and the strength of our relations with European rail suppliers mean that our groups are rarely disadvantaged with the solutions to scheduling congestion we find.

We have included only a brief description of our optional excursions in the brochure. Full details, including prices, will be sent to you around 10-12 weeks before you travel. Please note that all optional excursions are subject to a minimum number of participants in order to operate, and the day of operation may change.

Rail reservations

We request rail reservations many months in advance but occasionally there are insufficient First Class (or equivalent) seats available. In these situations we will book Standard Class seats and refund the difference to you. Although we do our best to follow the routes noted in the itinerary there might be occasions when a different routing or departure time is necessary due to timetable variations or seat availability.

Increasingly, trains are 100% non-smoking, and reservations are requested in non-smoking accommodation, although at busy times we may be allocated some smoking seats. We cannot make specific requests for smoking seats.

Prices quoted in this brochure are based on special fares, negotiated with our rail partners for group travel. Should you wish to travel on any Eurostar or other rail service, other than that included as part of your group holiday, a rail variation charge of £25 per person per service will apply in addition to the difference in cost between our special group fare and the normal published fare applicable at time of request for the journey in question. Any change involving sleeper services will be quoted on an individual basis.

Eurostar departure times

Where possible we have included an idea of the departure time of the Eurostar service from St Pancras International within each itinerary. Please note, these times are provisional. We request Eurostar rail reservations many months in advance and on occasions it may be necessary to revise the departure time which has been stated in the brochure due to circumstances beyond our control, such as timetable variations or seat availability. Exact Eurostar departure times will be available approximately 10-12 weeks before your departure and we will write to you in the form of an Update Letter to confirm these to you.

Joining Eurostar at Ebbsfleet International

It's not just London that can boast direct links to the Continent. Travellers from the South of England can also connect to the Eurostar at Ebbsfleet International, which is conveniently situated close to the M25 and other major road links, and has lots of parking spaces. For travellers who wish to avoid London, departing from Ebbsfleet International can get your holiday off to a hassle-free start.

Unfortunately not all Eurostar services to and from St Pancras International stop at Ebbsfleet International. Those people travelling from Ebbsfleet may have to travel on an earlier train from the group who depart from St Pancras International and meet them in Paris or Brussels.  If this is the case, a Rail Variation Fee of £25 per person will apply as we will be required to obtain an individual ticket for you.

Travel delays

In the event of any undue delay, the group will be looked after in accordance with the standard practice of the scheduled carrier or transport operator. 

The vast majority of flights operate without problems, although the reality of air travel in the world today is that congestion and economic pressures can lead to the possibility of lost luggage, delay, cancellation and overbooking. Crowded airports, queues, check-in, security and flights are often a test of patience and endurance, and customers should be prepared to cope with the consequences of disruption including delays. In the event of undue delay the group will be looked after in accordance with the standard practice of the scheduled carrier or transport operator. Travel Insurance policies can be worth their weight in gold under such circumstances and we strongly recommend that you take a fully comprehensive policy to cover you for your holiday.

Flights

International flights are provided by major airlines. If known at time of printing, we show the name of the airline we plan to fly with. The type of aircraft is not usually known at this point, but if it is of interest to you we are happy to provide this information when we can. Regardless of any information given in good faith, operational changes can be made by an airline at any point and we cannot be responsible for this.

Prices quoted in this brochure are based on special fares offered to us by the airlines for group travel. These represent a reduction on the normal IATA fares which generally include greater flexibility. Should you wish to book our holiday using a flight other than that shown in the brochure, a flight variation charge from £50 per person will apply in addition to the difference in cost between our special fare and the normal IATA fare for the flight(s) required. Tickets at our special fare are valid only on the airline and dates shown and do not automatically entitle passengers to switch to another carrier in the case of a flight cancellation, delay or technical problem with the aircraft or the reservation.

While we pass on any airline seating requests, no guarantees can be given by us or by the airline. The reality is that the only way to ensure additional leg-room is to purchase an upgrade.

Maintenance and development work

Every holiday visits a number of different destinations. There may well be maintenance, re-development, building, road works or track work in the vicinity of any of the hotels. If we know about such work and any associated disruption or noise which is reasonably likely to affect the enjoyment of your holiday, we make every effort to tell you about it as quickly as possible. Please appreciate that we are not the only passengers travelling on the trains or ships used in our holidays, nor the only guests staying in the hotels. We cannot be held responsible for the behaviour or noise of others.

Overseas standards

In some countries, you may experience laws and standards that might not be the same as you are used to in the UK. On some holidays we visit countries with less advanced infrastructures. Travellers with an open, yet cautious mind and a flexible approach should enjoy the experience.

 

ABTA, ATOL and AITO

Our ABTA membership

Great Rail Journeys/Treyn is a tour operator member of ABTA, the Association of British Travel Agents, and our ABTA number is V2170. ABTA's main aims are to maintain high standards of trading practice for the benefit of its members, the travel industry at large and the consumers they serve. Both ABTA and its members help holidaymakers to get the most from their travel and assist them when things do not go according to plan.

As an ABTA member, we are obliged and committed to follow the organisation's Code of Conduct. This ensures that our customers receive a high standard of service, fair terms of trading, and clear and accurate information on issues such as passports and visas, health requirements, and details of any alterations to your holiday. In the event of things going wrong, the Code of Conduct ensures that we respond to any complaint within strict time limits.

For further information about ABTA, the Code of Conduct and also the independent arbitration scheme available to customers if you have a complaint visit abta.com or call 020 3117 0500. Alternatively, ABTA may be contacted at the following address:

ABTA
30 Park Street
London
SE1 9EQ

Tel: 020 3117 0500
Fax: 020 3117 0581

Email: abta@abta.co.uk
Website: abta.com 

ATOL protection

Our ATOL number is 3278. Many of the flights and flight-inclusive holidays on this website and in our brochures are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website or in our brochures. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

Our AITO membership

Great Rail Journeys is a member of the Association of Independent Tour Operators, an organisation representing over 150 of Britain's best specialist tour operators. Members of AITO strive to create holidays with high levels of professionalism and a shared concern for quality, personal service and customer satisfaction. The Association encourages the highest standards in all aspects of tour operating and all members are fully bonded for clients' protection, in compliance with UK and European regulations. Great Rail Journeys - like all other AITO members - are also bound by the organisation's Quality Charter.

For further information about AITO visit www.aito.com or call 020 8744 9280.

Throughout the website we provide links to external websites owned by third parties, for example the Foreign & Commonwealth Office and the Department of Health. Please note that such third parties are not ABTA members and that Great Rail Journeys Ltd is not responsible for the content of their sites. For links to each page of this website, see our website sitemap.

Important information about Great Rail Journeys

Head office and contact address:

Great Rail Journeys Ltd
Saviour House
9 St Saviourgate
York
YO1 8NL

Tel: 01904 521900
Email: grj@greatrail.com

Registered in England No: 3208093
VAT Registration No: 870 3844 14

 

Holiday Add-ons

Before you leave home

Imagine being able to travel incredibly light to your destination, without having to even think about your bag... We are delighted to be able to recommend a service which collects your baggage from your home prior to your departure on one of our tours and delivers it to destination before you arrive, enabling you to enjoy a relaxed journey without carrying your suitcases!

Door to door luggage service
Great Rail Journeys is pleased to provide the GRJ Luggage Concierge Service - supported by our partner Baggage Man, a company with many years' experience transporting customers' baggage around Europe. They understand that where your holiday is concerned, nothing is more important than your baggage. They work in partnership with the world's most respected transport specialists and are delighted to offer a service tailor made for the needs of a modern traveller.

How does it work?
The Baggage Man simply take the hard work out of carrying and transporting your baggage whilst on your journey, allowing you to enjoy your trip safe in the knowledge that your bags will be waiting for you at your destination. Customers who have a one-night stop en route to their destination choose to travel with a small overnight bag and send their main bag on ahead. For cruise holidays, they pick up your luggage and deliver it directly to your cruise ship. When your holiday is at an end, leave your luggage behind and it will be safely collected and delivered to you only a few days later.

How much does it cost?
For further information about The Baggage Man service, please contact a member of the Great Rail Journeys' team on 01904 521 936.

Joining your holiday

We appreciate that many of our customers travel from a variety of places in the UK to London to join our European and Worldwide tours, some more distant than others. As our European tours generally commence at St Pancras International during the morning of the first day, it is often more convenient to make your way to London the previous day, so you are fresh and rested before joining your tour. Why not let us make it easy for you by booking rail tickets to London and an overnight hotel near St Pancras International? Most of our Worldwide holidays depart from London Heathrow - similarly, we can assist with rail travel from your home station to the airport and an airport hotel - as well as airport parking, should you choose to travel to Heathrow by car.

UK Rail Connections

Buying tickets for UK train services can be a tricky business - there are so many fares to choose from, each with different rules and restrictions. As you are connecting with an international departure, we strongly recommend that you book a fully flexible ticket to ensure that should the departure times for your holiday change, your rail ticket can allow for these changes.

We can book fully-flexible UK rail tickets from your local station to join your holiday whether this be a European holiday from St Pancras, a Worldwide holiday from Heathrow or a UK holiday. There are a number of benefits of booking your UK rail tickets with us:

  • Competitive prices representing excellent value
  • Fully flexible open return tickets, valid on any train
  • We make seat reservations on your behalf (where available)
  • First Class upgrades

For an up to date quote from your local station, please ask one of our tailor-made holiday specialists.

  • We are unable to offer London Underground tickets or passes and your rail tickets will be valid to and from the nearest main London station on your route.
  • We will issue tickets once payment has been received. Once issued, any changes to the tickets will be subject to a charge per ticket. Cancellation of the ticket is subject to full cancellation charge (100% of ticket cost).
  • Tickets will be sent to you along with your travel documents which will be sent approximately 10-14 days prior to departure.

We must stress that we cannot accept any responsibility or liability for any late running trains and missed connections in the UK.

Exclusive Rail & Hotel Offer

To make the most of your holiday why not book our Rail & Hotel offer, exclusive to Great Rail Journeys.

Simply choose when you want to travel to London, the zone where you will depart from and which day you want to stay at the hotel.

London Hotels

Spending a night in London before your tour can make such a difference to the first day of your holiday - you can arrive in the capital in good time, relaxed and ready to join your Tour Manager the next morning. You may even want to take in a show on the West End, or dine in one of London's famous restaurants. Perhaps on your return to London, you would like to break your journey with an overnight stay before continuing home.

We are able to book a wide range of hotels in central London or, for our holidays beginning with a flight, at Heathrow, Gatwick or Manchester Airport for the night before or after your holiday.

Alternatively, if you wish to discuss your plans with a member of our team - or request a quote for your particular holiday - please contact us on 01904 521 936.

Heathrow Airport parking, hotel and airport lounge package

If you're embarking on one of our holidays departing London Heathrow, you may decide that you would prefer to drive to the airport rather than travel by train. If this is the case, you may be interested in our complete package of parking, a hotel room at a Heathrow Airport hotel and airport lounge access. The package includes:

  • An overnight stay at the 4-star Sheraton Skyline Hotel, situated just minutes away from Heathrow Airport and with a regular coach service connecting you to the terminals.
  • Parking in the hotel's on-site car park.
  • Access to the airport lounge in either Terminals 1 or 3, with free newspapers, drinks, snacks and free Wi-Fi.

For further information and up to date prices, see our page on our airport hotel, parking and lounge package. Alternatively, if you wish to discuss the package in more detail - or enquire about similar arrangements at Manchester Airport - please contact us on 01904 521 936.

Travelling on Eurostar

Joining Eurostar at Ebbsfleet International

It's not just London that can boast direct links to the Continent. Travellers from the South of England can also connect to the Eurostar at Ebbsfleet International, which is conveniently situated close to the M25 and other major road links, and has lots of parking spaces. For travellers who wish to avoid London, departing from Ebbsfleet International can get your holiday off to a hassle-free start.

Unfortunately not all Eurostar services to and from St Pancras International stop at Ebbsfleet International. Those people travelling from Ebbsfleet may have to travel on an earlier train from the group who depart from St Pancras International and meet them in Paris or Brussels. A Rail Variation Fee per person will applicable in this instance as we have to purchase an individual ticket for you.

  • By train: Southeastern call at Ebbsfleet International.
  • By car: Located less than 3 miles from Junction 2 of the M25, and very close to the other major road links of the M2, M20 and A2, you will find this station easy to reach by car.
  • Secure parking facilities: There is ample parking around the station complex. Pre booking is available by visiting www.eurostar.com (You will require a Eurostar booking reference to pre-book parking, call our Customer Services team to obtain your reference).

Joining Eurostar at Ashford International

This Kent station offers a handy, time-saving alternative to travelling up to London for many people departing from South or South-East England. As at Ebbsfleet, a variation fee will be levied against you. Contact our Customer Services team for more details if you would like to join your tour at Ashford.

  • By train: Ashford International is served by local rail services from Kent and East Sussex provided by Southeastern and Southern Railway.
  • By car: Ashford International is located less than 10 minutes from junction 10 of the M20 (A20), and is easily reached from the M25.
  • Secure parking facilities: The station also offers secure parking facilities with

Extending your European holiday

Before or after your European tour, you can choose to extend your holiday; we'll happily arrange the details for you. Many of our holidays travel out via Paris, Cologne or Brussels or include a final stopover in these cities en route to London. Whether you simply want to stay for a few more days at the end of the tour or travel ahead of the main group for a few days' sightseeing, we are able to make all of the necessary arrangements including alternative trains and quality hotel accommodation.

Independent Extensions

If you would like to create a comprehensive and detailed holiday extension yourself, our holiday specialists at Great Rail Journeys - Tailor-made by Great Rail Journeys - can help you arrange everything you need from internal flights and rail travel to hotel bookings, exciting excursions, meals and visas. You set the budget, you tell us where you want to go and our Tailor-made Holiday Specialists will do the rest.

Back to Back Holidays

Occasionally, our customers like to connect two Great Rail Journeys holidays together to create an extended 'back to back' holiday. This works particularly well in the southern hemisphere, linking tours to New Zealand and Australia, for example. Our Tour Advisors can look into the practicalities involved in putting two tours together, detailing how we can marry the two tours and outlining the related costs and implications.

For more information about any of our add-ons, call a member of our team.

 

GRJ (Independent) Booking Conditions

The following booking conditions together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with Great Rail Journeys Limited trading as GRJ (Independent) of Saviour House, 9 St. Saviourgate, York, YO1 8NL ("we" or "us"). Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have read these booking conditions and agree to them. References to "you" and "your" means all persons named on the booking (including anyone who is added or substituted at a later date), or any of them as applicable. References to "holiday", "booking" or "arrangements" means the holiday arrangements which we agree to make, provide or perform (as applicable) as part of our contract with you, unless otherwise stated.

By making a booking, the first named person on the booking ("lead passenger") agrees on behalf of all persons detailed on the booking that:

a. He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
b. He/she consents to our use of information in accordance with our Privacy Policy;
c. He/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
d. He/she accepts financial responsibility for payment of the booking on behalf of all persons named on the booking; and
e. He/she accepts responsibility for passing all documentation and information in regards to the booking on to all persons named on the booking

1. Making Your Booking

You may book with us by telephone, e-mail or via one of our authorised travel agents. Once we (or your authorised travel agent) have received all appropriate payments, we will, subject to availability, confirm your holiday over the telephone (where you or your travel agent make the booking by telephone) or by e-mailing or otherwise sending a booking confirmation letter/invoice to the lead passenger. We reserve the right to return your deposit and decline to issue a confirmation at our absolute discretion. Where you book through one of our authorised travel agents, the booking confirmation letter/invoice and all other communications will be sent to your travel agent and you should also contact us through the travel agent. The acknowledgement of your booking is not a confirmation of it and does not create a legally binding contract. A binding contract between you and us only comes into existence once we have issued you with a booking confirmation that will confirm the details of your booking and will be sent to you or your travel agent. All references in these booking conditions to the confirmation of your booking means the booking confirmation letter/invoice.

If your confirmed arrangements include a flight, we (or if you booked via an authorised agent of ours, that agent) will also issue you with an ATOL Certificate.

Upon receipt, of the booking confirmation, ATOL Certificate or any other document, please check all of the details carefully. In particular, please check that the initials or forenames and surnames given match those on your party's passports as we make reservations using this information. If you believe that any details are incorrect you must advise us immediately as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document within ten days of our sending it out (five days for tickets). We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. The only exception to this requirement to meet costs is where the mistake in question was made by us and there is good reason why you did not tell us about it within these time limits.

2. Payment

You are required to send us the appropriate deposit per person or full payment if booking within 90 days of departure at the time of booking. In addition to the deposit applicable to the holiday, a further additional deposit is required equal to at least the minimum of the additional cost for any non-refundable booking variations including flight and hotel upgrades. Please note, deposits and all additional deposits are not refundable except where expressly stated in these booking conditions. The balance of the cost of your holiday must be paid no less than 90 days before departure, or earlier on certain holiday arrangements when you will be advised of the earlier balance payment date at the time of booking your holiday. If you are paying by credit card on or before 18th December 2017, a charge of 2% will apply, however no charge will apply to credit card payments made after 18th December 2017 (no charge will be applied at any time for payments made by cheque or debit cards). If a cheque payment is declined by your bank for any reason, an administration charge of £30 will be made. If you return your payment counterfoil before the date that payment is due, this authorises us to take payment early. If we do not receive all payments in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all deposits paid or due at that date. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in clause 8 depending on the date we reasonably treat your booking as cancelled.

Except for flight inclusive bookings, all monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until a contract between us comes into existence. After that point, your agent will hold the monies on our behalf until they are paid to us. For flight inclusive bookings, all monies paid to any authorised travel agent of ours for your holiday with us will be held on behalf of and for the benefit of the Trustees of the Air Travel Trust subject to the travel agent's obligation to pay such monies to us in accordance with our trading terms unless we fail. In the unlikely event of our financial failure, all monies then held by the travel agent or subsequently paid by you to the travel agent will be held by the agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation on the agent to pay such monies to us.

3. Passports, Visas and Other Entry Requirements

Please note that you are entirely responsible for ensuring that everyone in your party has the necessary correct and up-to-date personal documentation before you start your holiday and that you all fulfil the passport, visa, health and any other entry requirements applicable to your chosen holiday. We do not accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty, costs or expenses being imposed on us, you will be responsible for reimbursing us accordingly. In addition, should you be unable to travel on the holiday as a result, cancellation charges as shown in clause 8 of these booking conditions will apply.

For British Citizens, a standard 10-year British passport which must also be valid for at least 6 months beyond your intended return travel date is required for all holidays outside of the UK. In many cases, you will also need to have multiple consecutive blank visa pages within your passport (the number varies depending on the destination(s) visited). If your passport expires before this, it may still be acceptable, but you should contact your local Passport Office or the consulate or embassy of the country/countries you plan to visit/transit through, for detailed advice. Information is also available on or through the UK Government Foreign & Commonwealth Office website www.gov.uk/foreign-travel-advice. Customers applying for a first passport or renewing their passport should allow at least six weeks to obtain one as you may be required to attend a personal interview with the Passport Office, however, in all cases, please apply as far ahead as possible so as to allow time for unexpected delays.

If you have a British passport issued outside of the UK or if you are not a British Citizen, it is your responsibility to check entry requirements with the relevant embassy or consulate of the country/countries that you plan to visit or transit through.

It is your responsibility to ensure your party obtains all necessary visas before departure including any additional visas or other documents required when travelling on any of our rail or cruise holidays that visit other countries/ports independently. Also, some nations now have very strict documentation requirements for those travelling with children and notarized birth certificates and/or other documents may be required for children under 18. Visa requirements may change at short notice and we recommend that you check the latest position in good time before your departure. Information on this subject is available on or through the UK Government Foreign & Commonwealth Office website www.gov.uk/foreign-travel-advice.

It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure. Information is available from your GP surgery and from the National Travel Health Network and Centre www.nathnac.org.and also on www.nhs.uk/Livewell/Travelhealth. For European holidays, you should obtain the European Health Insurance Card (EHIC) prior to departure from www.ehic.org.uk for access to health care in many European countries.  An EHIC is not a substitute for travel insurance.  Some nations require proof of vaccinations for all travelers.  Vaccination and other health requirements/recommendations are subject to change at any time for any destination and we would advise that you check with a doctor or clinic not less than six weeks prior to departure to ensure that you have met the necessary requirements and have the applicable information.

For information concerning passports, visa and other entry requirements for any destination, we recommend contacting the UK Government Foreign & Commonwealth Office website www.gov.uk/foreign-travel-advice or speak with your authorized travel agent if you are unsure about the visa requirements for your travel destination.

4. Travel Insurance

It is a condition of booking that you take out sufficient and appropriate travel insurance cover. We recommend you do this at time of booking so that your deposit (less any applicable excess) is recoverable in the event of a cancellation covered by the policy. If you take out your own cover please provides us with details of the Insurance Company, the policy number and the 24-hour emergency telephone number prior to departure. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check alternative insurance policies. The duration of the holiday on the booking confirmation includes the day of departure and day of return and is the period to be used for insurance purposes. Read the policy details carefully and take them with you on holiday. Should you choose to extend your holiday (either at the start or the end of your holiday), you will need to extend the duration of your insurance cover. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

5. Holiday Prices

Please note changes and errors occasionally occur. We reserve the right to increase/decrease and correct errors in advertised prices at any time before your holiday is confirmed. Before you make a booking, we will give you the basic price for your chosen holiday. You should check all details before you make your booking. Upgrades or any other variations which you have requested are on a request basis with our suppliers and subject to availability, and prices for these will only be confirmed once the prices and availability has been confirmed by our suppliers. For all holidays, once you have accepted the basic price and a booking has been confirmed, that price is fully guaranteed and will not be subject to any surcharges.

6. Suitability of the Holiday and Behaviour

We reserve the right in our absolute discretion to terminate without prior notice the holiday arrangements of any customer whose behaviour is such that it causes or is likely to cause, in our reasonable opinion, or in the opinion of any other person in authority, distress, damage, danger or significant annoyance to any third party, or damage to property. In these circumstances all our obligations to you under our contract or otherwise will cease, full cancellation charges will apply and we will not be liable for any refund, compensation or costs incurred by you whatsoever. In some cases our holidays can be physically demanding and we also reserve the right to terminate your holiday where, in the reasonable opinion of any person in authority (including office staff), your physical condition means you are unable or likely to be unable to cope with the holiday or to experience significant difficulties in doing so. It is your responsibility to disclose an accurate account of your mobility and all other relevant information relating to your health and fitness at the time of booking. You must advise us of any change to your level of mobility or health and fitness between booking your holiday and departure date. Please also see clauses 17 and 18.

7. Alterations to Your Booking and Booking Transfers

Please notify us in writing if circumstances arise whereby you wish to transfer to another available holiday, depart on a different date or make other alterations to your confirmed holiday. Any alterations requested 90 days or more prior to departure, or earlier on certain holiday arrangements, will be subject to a minimum alteration fee of £40 per person together with costs or charges incurred or imposed by any of our suppliers. Any alteration to your booking requested less than 90 days prior to departure will be regarded as a cancellation and cancellation charges as set out in clause 8 will be payable. Name changes may be possible prior to departure for a minimum alteration fee of £40 per person together with any costs or charges incurred or imposed by any of our suppliers. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.

Please be aware that certain arrangements, such as low-cost or other flight bookings or some rail bookings, may not be amended after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

Transfer of Booking

If any member of your party is prevented from travelling, that person(s) may be able to transfer their place to someone else, subject to the following conditions:

a .that person is introduced by you and satisfies all the conditions applicable to the arrangements;
b. we are notified not less than 7 days before departure;
c. you pay any outstanding balance payment, an amendment fee of £40 per person transferring, as well as any additional fees, charges or other costs arising from the transfer (including those imposed by our suppliers); and
d. the transferee agrees to these booking conditions and all other terms of the contract between us.

You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out in clause 8 will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.

8. Cancellation by You

Should you wish to cancel your holiday, notice can be given verbally but must be followed up in writing by the lead passenger. Your notice of cancellation will only take effect when it is received in writing by us. Since we incur costs in cancelling your arrangements you will be required to pay the applicable cancellation charges up to the maximum shown below. The amount of the cancellation fee depends upon the date when the written notice of cancellation is received by us. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling, excluding amendment charges which are not normally refundable. The scale of cancellation charges is as follows:

91 days or earlier **

Loss of deposit*

90 days or less prior to departure **

100% of final invoice

 

*Loss of Deposit means the loss of the full deposit amount, including the outstanding balance of any 'low deposit' payment you have made, and also includes loss of any additional deposit paid for holiday variations as referred to in clause 2.

**Certain holiday arrangements may have earlier dates at which cancellation charges would apply.  You will be advised of these dates at the time of booking your holiday.

We will deduct the cancellation charge(s) from any monies you have already paid to us.

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned. Where any cancellation reduces the number of full paying party members below the number on which the price, or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you accordingly. Any such additional costs are not cancellation charges.

Note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above.

Cancellation by You due to Force Majeure

You have the right to cancel your confirmed arrangements before the departure date without paying the above cancellation charges in the event of unavoidable and extraordinary circumstances occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the arrangements or significantly affecting transport arrangements to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any compensation. Please see clause 10 for more information on force majeure.

9. Changes and Cancellations by Us

Occasionally, we have to correct errors and/or make changes to the information contained in our brochures, advertising material, our website and other details, both before and after bookings have been confirmed, and also cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.

Minor Changes by Us: A minor change is any change which is not a significant change as referred to below.

Significant Changes by Us: A significant change is any change which, taking account of the information you have given us at the time of booking or which we can reasonably be expected to know as a tour operator, we could reasonably expect to have a significant effect on your confirmed holiday. Occasionally, we have to make a "significant change" before departure such as a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away, a change of accommodation area for the whole or a major part of the time you are away, a change of outward departure time or overall length of time you are away of twelve or more hours, a change of UK departure point to one which is significantly more inconvenient for you or a significant change of itinerary missing out one or more major destination substantially or altogether.

Cancellations by Us: In the unlikely event the holiday has to be cancelled, you will be informed at least 90 days prior to departure.

If we have to make a significant change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of the following options:

(a) accepting the changed arrangements; or

(b) purchasing an alternative holiday from us, of a similar standard to that originally booked. We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. If this holiday is in fact cheaper than the original one, we will refund the price difference. If you do not wish to accept the holiday we specifically offer you, you may choose any other holiday for which you must pay the applicable price of any such holiday. This will mean you paying more if it is more expensive or receiving a refund if it is cheaper; or

(c) cancelling or accepting the cancellation in which case you will receive a full refund of all monies you have paid to us.

Please note the above options are not available where any change made is a minor one.

If we have to make a significant change or cancel before departure we will, where appropriate, pay you reasonable compensation depending on the circumstances and when the significant change or cancellation is notified to you. We will also, where appropriate, pay you any reasonable proven costs and expenses you incur as a result of a cancellation or significant change.Please note: where accommodation with a higher price than the original accommodation is offered by us and accepted by you, the difference in price will be deducted from any compensation payable. In no case will we pay compensation if accommodation is offered by us and accepted by you with a higher price than that originally booked in the same location where no additional payment is made by you.

Compensation will not, however, be payable and no liability, beyond offering the above mentioned choices, can be accepted where:

a. we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care; or
b. we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time);
c. we make a minor change;
we make a significant change or cancel your arrangements more than 90 days before departure; or
d. the change or cancellation by us arises out of alterations to the confirmed booking requested by you.

In any of the circumstances referred to above we will not be liable for the cost of any service (such as, but not limited to, flights, hotels and connecting rail travel) which is purchased in connection with any holiday but which is not booked through us, or for any related expenses such as cancellation charges or amendment fees for any service which cannot be used or has to be cancelled or amended as a result of our having to cancel or make a significant change to any holiday.

Very rarely, we may be obliged as a result of "force majeure" (see clause 10) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

If we become unable to provide a significant proportion of the services that you have booked with us after you have departed, we will if possible make suitable alternative arrangements for you at no extra charge and, if appropriate in all the circumstances, will pay you reasonable compensation.

10. Force Majeure

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 12(2) below) as a result of "force majeure". In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events are likely to include (whether actual or threatened) war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, epidemic, closure of rail lines, stations, airports or airspace and all similar events outside our or our suppliers' control. Advice from the UK Government Foreign & Commonwealth Office to avoid or leave a particular country may constitute force majeure.

11. UK Government Foreign & Commonwealth Office Advice

You are responsible for making yourself aware of UK Government Foreign & Commonwealth Office advice and warnings in regard to the safety of the countries and areas in which you will be travelling to and to make your own decisions accordingly. Global and political situations do change. Your safety is our first consideration and if the UK Government Foreign & Commonwealth Office advises against travel to a certain country, we will act on this advice.  If such advice is to avoid or to leave a particular country or area this may constitute force majeure (as described in clause 10). The UK Government Foreign & Commonwealth Office issues regular advice and updates on their website at www.gov.uk/foreign-travel-advice which you are recommended to consult before booking and again in good time prior to departure.

12. Our Liability to You

(1) We will accept responsibility for the arrangements we agree to provide or arrange for you as an "organiser" under the Package Travel, Package Holidays and Package Tours Regulations 1992 and the EU Directive 2015/2302 on Package Travel (and subsequent UK regulations) as set out below. Subject to these booking conditions, if we or our suppliers negligently perform or arrange the services which we are obliged to provide for you under our contract with you, as set out on your confirmation invoice, we will pay you reasonable compensation. The level of such compensation will be calculated taking into consideration all relevant factors such as but not limited to, following the complaints procedure as described in these conditions and the extent to which ours or our employees' or suppliers' negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

(2) We will not be responsible for any injury, illness, death, loss (including loss of possessions and loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:

  1. the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party
  2. the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or
  3. due to unavoidable and extraordinary circumstances or "force majeure" as defined in clause 10 above.

(3) Please note we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure, other advertising material, or on our website and we have not agreed to arrange them as part of our contract and any excursion you purchase during your holiday. Please also see clause 18 "Excursions, Activities and Brochure/Website Information".

(4) We limit the amount of compensation we may have to pay you if we are found liable under this clause as follows:

(a) Loss of and/or damage to any luggage or personal possessions and money,

The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.

(b) Claims not falling under (a) above and which don't involve injury, illness or death

The maximum amount we will have to pay you in respect of these claims is three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.

(c) Claims in respect of international travel by air and rail, or any stay in a hotel

(i) The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract.

(ii) In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier.

(iii) When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

(d) Claims in respect of international travel by sea or inland waterway

Travel by sea is governed by the provisions of the Convention Relating to the Carriage of Passengers and their Luggage by Sea 1974 as amended in 1976 (the Athens Convention) and, where applicable, EU Regulation 392/2009 relating to the Liability of carriers of passengers by sea in the event of accidents. The extent of our liability will in all cases be limited as if we were the Contracting Carriers under the Athens Convention and/or EU Regulation 392/2009.

The Athens Convention and EU Regulation 392/2009 limit the carriers' liability for death or personal injury or loss or damage to luggage and makes special provision for valuables. It is presumed that luggage has been delivered to you undamaged unless written notice is given to us and/or the carrier.

  1. in the case of apparent damage, before or at the time of disembarkation or redelivery; or
  2. in the case of damage which is not apparent or of loss, within 15 days from the date of disembarkation or redelivery or from the time when such redelivery should have taken place.

Damages for cabin luggage payable by the carrier are limited up to the Athens Convention limit of 833 Special Drawing Rights ("SDRs") or 2250 SDRs if EU Regulation 392/2009 applies.

Any liability in respect of death and personal injury and loss of and damage to luggage which we may incur to you shall always be subject to the limits of liability contained in the Athens Convention or EU Regulation 392/2009 for death/personal injury of 46,666 Special Drawing Rights (SDR) or 300,000 SDR under Athens Convention or 400,000 SDRs under EU Regulation 392/2009 except in the case of liability for war or terrorism 250,000 SDRs.

We are not liable for valuables, monies or other securities including jewelry and watches. If they have been deposited with the reception desk on the ship for safe keeping and a receipt issued, then in those limited circumstances the Carriers liability will be as set out in the Athens Convention or EU Regulation 392/2009. The use of safes onboard a Vessel is not a deposit with the ship or with the company under the Athens Convention or EU Regulation 392/2009 or otherwise.  The limits are 1200 SDRs pursuant to Athens or 3,375 SDRs pursuant to EU Regulation 392/2009.

Limits shall be reduced in proportion to any contributory negligence by the Passenger and by the maximum deductible specified in Article 8 (4) of the Athens Convention or EU Regulation 392/2009.

Where carriage is performed on inland waterways, and the vessel does not go to sea the liability provisions relating to sea going vessels do not apply to the cruise. In those cases the liability of the Carrier to customers shall be determined in accordance with English law (the Merchant Shipping Act) and The Convention on Limitation of Liability for Maritime Claims 1996 (LLMC 96) as amended by SI 1998/1258, a copy of which will be provided by on request or can be found at: https://www.legislation.gov.uk/uksi/1998/1258/contents/made.

The limits for non-sea going passenger vessels is 175,000 SDRs per passenger limit. Liability for property claims will be at least 1,000,000 SDR's under SI 1998/1258 (4)(b)(i)). The Strasbourg Convention on the Limitation of Liability of Owners of Inland Navigation Vessels, referred to as the "Strasbourg Convention" with protocols and amendments, applies to vessels sailing on waterways located in the territory of a state party subject to (i) the "Revised Convention relating to the Navigation of the Rhine of 17 October 1868" and (ii) the "Convention of 27 October 1956 concerning the canalization of the Moselle" (Article 15(1) of the Strasbourg Convention: https://www.ivr-eu.com/expertises/legal/?lang=en). If the Strasbourg Convention applies the limits for customer claims are 60,000 SDRs per customer subject to a minimum of 6,000,000 SDR's (see Article 7). The Carrier's liability for death, injury, illness, damage, delay or other loss to person or property of any kind suffered by customers shall, in the first instance, be governed by the Convention on Limitation of Liability for Maritime Claims 1996 as amended by SI 1998/1258 or where applicable the Strasbourg Convention. The Carrier's liability therefore shall not exceed those limitations provided by the said LLMC 1996 and SI 1998/1258 or where applicable Strasbourg Convention or in any further revisions, protocols and/or amendments thereto as shall become applicable. Where the LLMC 1996 or If applicable Strasbourg Convention permits the Carrier to apply a deductible, the Carrier may apply that deductible.

SDRs are a monetary unit of the International Monetary Fund and current exchange rate can be found in major financial newspapers.

(5) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any nature or description (a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (b) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally, we cannot accept liability for any business losses or expenses including, without limitation, self-employed loss of earnings.

13. Complaints and Problems

In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform us by contacting us by telephone on our 24-hour emergency helpline. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us (or if booked through a travel agent, your travel agent) within 28 days of your return to the UK giving your booking reference and full details of your complaint. Only the lead passenger should write to us (or your travel agent if booked through a travel agent). If you fail to follow this simple complaints procedure, your right to claim the compensation you may otherwise have been entitled to may be affected or even lost as a result.

Please note that we offer an Alternative Dispute Resolution service through our ABTA membership. Please see clause 14 for further details.

14. Arbitration

We are a Member of ABTA, membership number V2170. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you ABTA's scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can't resolve your complaint, go to www.abta.com to use ABTA's simple procedure. Further information on the Code and ABTA's assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

15. Conditions of Suppliers

Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable international conventions or EU regulations (see clause 12(4) (c)). Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

16. Special Requests

If you have any special request, you must advise us in writing at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met unless we have specifically confirmed this. For your own protection, you should obtain confirmation in writing from us that your request will be complied with (where it is possible for us to give this) if your request is important to you. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation letter/invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request and all such bookings will be treated as "standard" bookings subject to the above provisions on special requests

17. Medical Conditions/Disabilities/Reduced Mobility

Regrettably, many of our holidays are not suitable for customers with certain disabilities and in some cases they can also be physically demanding. If you have any medical condition or disability which may affect your holiday or any health, fitness or mobility concerns which may affect your ability to cope with the holiday, please give us full details before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. We will make reasonable efforts to accommodate special needs or cause our suppliers to accommodate them, but, if we are to help you choose the right holiday for your health, mobility and fitness, we must be aware of all details. It is your responsibility to provide us with full and accurate details of your mobility, health and fitness (including any disability), so we can advise you on the suitability of holidays. As standard practice all customers are asked at the point of booking whether they have any mobility limitations or health concerns which may impact on their holiday. Customers are required to provide all relevant information to ensure that this matter has been carefully considered and we are aware of any issues. We may require you to produce a doctor's certificate certifying that you are fit to participate on the holiday. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.

You must also advise us as soon as possible of any change in any disability or medical condition or your health, fitness or mobility or if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. Please also see clause 6.

18. Excursions, Activities and Brochure/Website Information

The information contained in our brochure and on our website is correct to the best of our knowledge at the time of the brochure going to print or at the time of publication on our website. Whilst every effort is made to ensure the accuracy of the brochure and prices at the time of printing or publication, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.

We may provide you with information (in our brochure, on our website, in your quotation, at the time of booking and/or when you are on holiday) about activities and excursions which are available in the area you are visiting but cannot be pre-booked with us or otherwise purchased via ourselves. We have no involvement in any such activities or excursions which are not run, supervised, controlled, inspected or endorsed in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us. We cannot accept any liability on any basis in relation to such activities or excursions and the acceptance of liability contained in clause 12(1) of our booking conditions will not apply to them. We do not however exclude liability for the negligence of ourselves or our employees resulting in your death or personal injury. We cannot guarantee accuracy at all times of information given in relation to such activities or excursions or about the area(s) you are visiting generally (except where this concerns the services which will form part of your contract) or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control. If you feel that any of the activities or excursions mentioned in our brochure or on our website which are not part of our contract are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation.

If we become aware of any material alterations to destination/area information and/or such outside activities or excursions which can be reasonably expected to affect your decision to book a holiday with us, we will pass on this information at the time of booking.

19. Flights

In accordance with EU Directive (EC) No 2111/2005, we are required to bring your attention the existence of a "Community List" which contains details of air carriers that are subject to an operating ban within the EU Community. The Community List is available for inspection at http://ec.europa.eu/transport/air-ban/list_en.htm. We are also required to advise you of the carrier(s) or, if the carrier(s) is not known, the likely carrier(s) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we will inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) and/or flight routings (including indirect routings) after your booking has been confirmed will be notified to you as soon as possible. We are not always in a position at the time of booking to confirm flight routings and/or flight timings. Where flight routings and/or flight timings are given at the time of booking or detailed on your confirmation letter/invoice these are for guidance only and are subject to alteration and confirmation. The latest timings will be shown on your itinerary which will be dispatched to you approximately two weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been dispatched. We will contact you as soon as possible if this occurs. Any change in the identity of the carrier(s), flight timings, routings (including a change from direct to indirect routings) and/or aircraft type (if given) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions. Regardless of any information given in good faith, operational changes may be made by an airline at any point and we cannot be responsible for these. If the carrier(s) with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/the carrier(s) are unable to offer you a suitable alternative the provisions of clause 9 (Changes and Cancellations by Us) will apply. Prices quoted in this brochure and on our website are based on special airfares offered to us by the airlines. These represent a reduction on the normal IATA fares which entitle passengers to privileges and flexibility that our clients do not normally require as part of the holiday. Should you wish to book our holiday using a flight other than that shown in the brochure/on our website, a flight variation charge from £50 per person will apply in addition to the difference in cost between our special fare and the normal IATA fare for the flight(s) required. Tickets at our special fare are valid only on the airline and dates shown and do not automatically entitle passengers to switch to another carrier in case of a flight cancellation, delay or technical problems with the aircraft or the reservation. Please note that most airlines now operate 100% non-smoking services.

20. Denied Boarding Regulations

If you or any member of your party misses your flight or other transport arrangement, it is cancelled or you are subject to a delay of over 3 hours for any reason, you must contact us and the airline or other transport supplier concerned immediately. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/ or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. Where applicable, you must pursue the airline for the compensation or other payment due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations as your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. If, for any reason, we make any payment to you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. If the airline does not comply with these rules you should complain to the Civil Aviation Authority at www.caa.co.uk/passengers. Please note, your rights under clause 9 ("Changes and Cancellations by Us") and clause 12 ("Our Liability to You") of these booking conditions are not affected by the above Denied Boarding Regulations except that we are entitled to argue that the amount you receive or are entitled to receive from the airline is sufficient to meet any compensation obligation we may have to you as your tour operator as a result of any such cancellation, delay, downgrading or denied boarding.

21. Rail Journeys & Reservations

We request rail reservations many months in advance but occasionally there are insufficient First Class seats available. In these situations we will book Standard Class seats and refund the difference to you. Although we do our best to follow the routes noted on the itinerary there might be occasions when a different routing and/or departure time is necessary due to timetable variations or seat availability. Regardless of any information given by us in good faith, operational changes may be made by a rail supplier/operator at any point and without notice, and we cannot be responsible for these. Increasingly, trains are 100% non-smoking, and reservations are requested in non-smoking accommodation, although at busy times we may be allocated some smoking seats.

We cannot make specific requests for smoking seats. Prices quoted are based on special fares negotiated with our rail partners.

Tickets for Eurostar train services are issued subject to the conditions set out in Eurostar International Limited's conditions of carriage and/or the conditions of carriage of the carrier in question, copies of which are available from travel agents appointed by Eurostar International Limited or supplied on request.

22. Your Financial Protection

The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure or our website and for your repatriation in the event of our insolvency. We provide this security by way of an ATOL (ATOL number 3278) administered by the Civil Aviation Authority for packages which include a flight and a bond held by ABTA (ABTA number V2170) for packages that do not include a flight (www.abta.com).

When you buy an ATOL protected flight or flight inclusive holiday from us, you will receive an ATOL Certificate*. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit, you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent or your credit card issuer where applicable. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

*The flights and flight inclusive holidays we arrange are ATOL protected providing they are made available in the UK. For further information visit the ATOL website at www.atol.org.uk.

If your holiday does not include flights, ABTA will financially protect your holiday by ensuring you receive a refund or, if your arrangements include return travel to the UK (other than flights), you are returned to the UK in the event that your holiday cannot be provided as a result of our insolvency. Please go to www.abta.com for a copy of the guide to ABTA's scheme of financial protection.

If you book arrangements other than an ATOL protected flight or package holiday from us, your monies will not be financially protected. Please ask us for further details.

23. Prompt Assistance

If the contract we have with you is not performed or is improperly performed as a result of failures attributable to you or a third party unconnected with the provision of the arrangements, or as a result of failures due to unusual and extraordinary circumstances, and you suffer an injury or other material loss, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and with distance communications and finding alternative travel arrangements. Where you experience a delay which is not owing to any failure by us, our employees or sub-contractors, this prompt assistance is likely to extend to providing help in locating refreshments, accommodation and communications but not paying for them. Any airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements.

24. Data Protection

Great Rail Journeys Limited is a data controller for the purposes of the Data Protection Act 1998 and the General Data Protection Regulation. Please be assured that we have measures in place to protect the personal information you give us. This information will be passed on to the relevant suppliers of your travel arrangements. It may also be provided, either by us or by the suppliers of your travel arrangements, to third parties and public authorities such as banks and credit card companies, customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies or insurance providers. The above applies to any sensitive information that you give to us such as details of any disabilities, medical conditions, or dietary/religious requirements but we will obviously only pass these on where necessary to do so to provide the service you have requested. If we cannot pass on this information as set out above, we may be unable to provide your booking or other services you have requested. In making your booking, you consent to this information being passed on to the relevant persons who may be outside the EU/ European Economic Area. If you travel outside the EU/European Economic Area, controls on data protection may not be as strong as the legal requirements in the UK.

We would like to use your details for marketing purposes (e.g. sending you our brochures) and to pass them on to other companies within our group who may also contact you for marketing purposes. If you do not wish to receive any further information from us or other companies in our group please let us know this at the time you give us your details or, if you do not do so then, at any time subsequently. You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances we may be entitled to refuse your request. To improve our service, calls may be recorded for training and quality purposes.

Please see our privacy policy for further information in the Essential Information section of our website at /grj-independent/

25. Law & Jurisdiction

English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us ("claim") except as set out below. We both also agree that any claim (and whether or not involving any personal injury) must be dealt with under the ABTA or AITO Arbitration Schemes (if the Scheme is available for the claim in question - see clause 14) or by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any claim governed by the law of Scotland or Northern Ireland as applicable (but if you do not so choose, English law will apply).

 

TERMS OF INSURANCE BUSINESS

ABOUT US

Great Rail Journeys Limited of Saviour House, 9 St Saviourgate, York, YO1 8NL is authorised and regulated by the Financial Conduct Authority (FCA). Our Firms Registration Number is 488024. We are permitted to arrange, advise on, deal as an agent of insurers and clients, and assist in claims handling but only with respect to Connected Travel non-investment insurance policies. You can check these details on the FCA's Register by visiting the FCA's website www.fca.org.uk/register or by contacting the FCA Consumer Helpline on 0800 111 6768.

YOUR DUTY OF DISCLOSURE

Your insurance is based upon the information you provide to the insurers when arranging or renewing the insurance or making any mid-term changes. You must ensure that all such information given is complete and accurate. Please take care to answer all questions honestly and to the best of your knowledge. You are responsible for all answers or statements that you make when arranging the insurance, on proposal forms, statements of fact, claim forms or other material documents and you should ensure these are full and accurate. If you do not answer the questions correctly at the start of the policy or fail to advise the insurers promptly of changes to the information you have given during the period of insurance, this may invalidate your insurance cover and could mean that part, or all, of a claim may not be paid.

HOW TO CANCEL

You may have a statutory right to cancel this policy within a short period. If you cancel within 14 days you will receive a full refund of premium. Please refer to your policy summary or your policy document for further details. If you wish to cancel outside that period you will not receive a refund of premium except in exceptional circumstances and at the discretion of our insurer.

PROTECTING YOUR INFORMATION

All personal information about you will be treated as private and confidential (even when you are no longer a customer), except where the disclosure is made at your request or with your consent in relation to administering your insurance, and except where law requires us.

Some or all of the information you supply to us in connection with your insurance proposal may be passed to insurance and other companies for underwriting, claims and premium collection purposes. Your data will be held in accordance with the Data Protection Act 1998, under which you have a right of access to see personal information about you that is held in our records, whether electronically or manually. If you have any queries, please write to the Customer Relations Manager at the above address.

HOW TO CLAIM

Please refer to your policy summary or your policy document if you need to notify a claim. You should contact the insurer direct as soon as possible using the contact details provided, If in doubt about whom you should contact, please contact us on 01904 521900.

FEES AND CHARGES

We never make charges to clients in excess of the premium amount charged by insurers.

PROTECTING YOUR MONEY

Prior to your premium being forwarded to the insurer, and for your protection, we hold premiums received as agent of your insurer and so your policy is treated as having been paid for once you have paid us.

COMPLAINTS

It is our intention to provide a high level of service at all times, However, if you have reason to make a complaint about our service you should contact the Customer Relations Manager at the above address or ring 01904 521900. You may be entitled to refer the matter subsequently to the Financial Ombudsman Service. You can contact the Financial Ombudsman Service by telephone on 0845 080 1800 and further information is available at www.financial-ombudsman.org.uk If you do decide to refer any matter to the Financial Ombudsman Service your legal rights will not be affected.

COMPENSATION ARRANGEMENTS

We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS on 020 7892 7300 or by visiting www.fscs.org.uk.

 

Privacy Policy

Great Rail Journeys Ltd trading as GRJ Independent ("we", "our", "us" or "GRJ") understands and respects the importance of your privacy and we are committed to safeguarding your personal information. In providing www.grj-independent.com (the/our "Website") and our services to you, we must collect personal information from you and this policy outlines how we treat your personal data after it has been collected by us via channels which include our Website, call centre and any future digital services or channels as they evolve.

Please be assured that we have measures in place to protect the personal information you give to us. By providing us with your personal information via the channels described above, you acknowledge and where required you consent to the collection, use and transfer of your information as set out in this privacy policy.

For the purposes of the Data Protection Act 1998 or any replacement legislation including the EU General Data Protection Regulation (together, the "Data Protection Legislation"), Great Rail Journeys Limited, Saviour House, 9 St. Saviourgate, York, YO1 8NL is the data controller.

Note that our Website uses cookies. Please refer to our Cookie Policy for further information on how our Website uses cookies.

1. WHAT INFORMATION WILL WE COLLECT?

When you visit or request services via our Website, or contact us via email, our call centre, letter or otherwise, we may collect all or some of the following information relating to you or other members of your party:

  • names and contact/address details including telephone number and email address;
  • credit/ debit card or other payment details (including card number, cardholder name, expiry date, and billing address);
  • special requirements such as those relating to any disability or medical condition which may affect the chosen arrangements;
  • dietary restrictions (which may disclose your religious beliefs).

We will also collect your name and email address when you sign up to receive our newsletter.

Some of the above information is collected and processed so that the contract with you can be performed, some for the purpose of legal compliance and some for the purposes of our legitimate business interests (subject to your rights), namely to analyse the use of our Website and services in order to continually improve our business and services. 

You are responsible for ensuring that other members of your party are aware of the content of this policy and consent to your acting on their behalf in all your dealings with us.

Some of the information we collect (such as about health or religion) may be considered "sensitive personal data" under the Data Protection Legislation. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data from you on the condition that we have your and each member of your party's express consent for us to use such information in the ways described in this policy. We will seek this consent when necessary.

2. WHAT INFORMATION DO WE COLLECT FROM OTHER PEOPLE

We work closely with third parties (including, for example, our business partners) who may collect personal information from you and pass it on to us. Where this is the case the third party is responsible for obtaining the relevant consents from you to ensure you are happy with the ways in which your personal data will be used.

We may also provide our advertising partners with aggregate information about our users (for example, we may inform them of how many people in a certain area have clicked on the adverts created with those partners on any given day).  You will not be personally identifiable from this aggregate information.

3. WHAT DO WE DO WITH THE INFORMATION COLLECTED?

We will use your personal information to (a) provide you with access to the relevant parts of the Website; (b) supply the services you have requested (e.g. to contact you about your booking); and (c) improve our Website and services to ensure you get the best experience. It will also enable us to bill you and to contact you where necessary about our services. We will also use the information we collect from you for the purposes of statistical analysis and to help us prevent fraud.

Where you have consented at the time we collected your data or where we otherwise have a right to do so, we may use the information you have submitted to us to contact you about our offers, which are updated regularly and/or inform you about important changes or developments to the Website or our services, by post, telephone, mobile messaging (e.g. SMS, MMS etc.) as well as by e-mail.

If you would rather we did not use your information to contact you about offers you can indicate this using the options we have provided at the time that we collect your data.  Alternatively, please let us know by contacting us using the details set out in section 10 below.  You may also opt out of receiving marketing communications from us by following the instructions outlined in the relevant communication. 

If you would like to receive further offers but have already opted out then please contact us using the details provided in section 10 below.

Where you have consented at the time you contact our call centre, or where we otherwise have a right to do so, in order to improve our service, any communication you have with GRJ may be recorded for the purposes of training and monitoring.

When you visit our Website by selecting a link from another, we may store the name of the site you have navigated from for internal administration purposes.

4. WHERE IS YOUR PERSONAL INFORMATION STORED?

Any and all information you provide to us will be stored in secure databases at our secured offices in the UK, and prohibited from unauthorised viewing and usage.

5. SHARING YOUR INFORMATION

In order to provide our services to you we have to share your information with certain third parties that perform business functions on our behalf, such as our payment provider (who processes your payments on our behalf), credit checking and debt collection providers, our business management and operationproviders or our professional advisors. We or our service providers may also send your information to the relevant suppliers of your travel services, or to public authorities such as customs or immigration authorities, if required by them. By submitting your personal information to us, you agree to such third parties processing your information. We ask all parties to whom we send your data to treat your data securely and in accordance with this privacy policy, and we will take reasonable steps to enforce this.

The above applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements but we will only pass these on where we have obtained the express consent of you and each member of your travel party. If we cannot pass on this information as set out above, we may be unable to provide your booking or other services you have requested (for example, travel insurance).

If you have consented, we may allow carefully selected third parties, including marketing and advertising companies, our business partners, or our group companies to contact you occasionally about services that may be of interest to you. They may contact you by telephone, post, SMS as well as by e-mail. If you change your mind about being contacted by these companies in the future, please let us know by contacting us using the details set out in section 10 below. You may also opt out of receiving any marketing communications you receive by following the instructions outlined in these communications.

If our business enters into, orattempts to enter into, a joint venture with, purchases or is sold to or merges with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.

We may use the information that you provide to us if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation; or in order to enforce the terms of any other agreement; or to protect the rights, property, or safety of GRJ, customers, employees or others. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention.

6. SECURITY, DATA TRANSFERS OUTSIDE THE EEA AND DATA RETENTION

We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We will only keep your information for as long as we reasonably require and, in any event, only for as long as Data Protection Legislation allows.

Where your customer reference number or your password allows you to access certain parts of the Website, you are responsible for keeping this information confidential. We advise you not to share your login details with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk.

The information that we collect from you may also be transferred to, and stored at, a destination outside the European Economic Area ("EEA").  It may also be processed by staff operating outside the EEA who work for us or for one of our service providers.  This includes staff engaged in, among other things, the processing of your payment details and the provision of business support services.  By submitting your personal data, you are acknowledging this transfer, storing or processing.  We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this privacy policy and the Data Protection Legislation.  This means that we will only transfer your information to third parties that (a) are in countries that have been confirmed by the European Commission to provide adequate protection to personal information; or (b) have agreed to provide all protections to your personal information as set out in the Data Protection Legislation.  

7. YOUR RIGHTS

We will usually inform you (before collecting your information) if we intend to use your information for marketing purposes or if we intend to disclose your information to any third party for such purposes.  You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at the details set out at section 10 below.

Should you have any queries or complaints in relation to how we use your information, please contact us via the details set out at section 10 below.  Should you wish to take any complaints or queries further, you have the right to contact the Information Commissioner's Office regarding such issues.

Our Website may, from time to time, contain links to and from third party websites.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these websites or their related policies.  Please check these policies before you submit any personal information via these websites.

8. ACCESSING AND UPDATING YOUR INFORMATION

You have the right to see the information we hold about you and to ask us to: (a) make any changes to ensure that any information we hold about you is accurate and up to date; (b) erase or stop processing any information we hold about you where there is no longer a legal ground for us to hold it; or (c) transfer any information we hold about you to a specified third party. If you wish to do this, please contact us using the contact details set out below. We may charge a £10 fee for complying with some of the requests made under this section if they are made before 25 May 2018.

9. CHANGES TO OUR PRIVACY POLICY

GRJ may amend this privacy policy at any time without notice. By continuing to use the Website, you agree to the updated privacy policy. If you do not agree to any changes that we make, you should not use or access (or continue to use or access) the Website and/or our services. Any changes to our privacy policy will be posted on the Website.

10. CONTACT US

All comments, queries and requests relating to our use of your information are welcomed (including in relation to transfer of data outside the EEA) and should be addressed to us at Great Rail Journeys, Saviour House, 9 St. Saviourgate, York, YO1 8NL or by email at online@greatrail.com.

Last updated: January 2018

1. HOW DOES GRJ-INDEPENDENT.COM USE COOKIES?

Great Rail Journeys Limited trading as GRJ Independent ("we", "our" or "GRJ") uses cookies. Cookies are files of letters and numbers that, if you agree, a website will send to your Internet browser to be stored on the hard drive of your computer.  Cookies collect information about how you browse a website and allow the website to remember your preferences and tailor your experience on the website to best suit you.

Our website www.grj-independent.com (the/our "Website") uses cookies to distinguish you from other users and to analyse how the Website is being used by our customers. It also simplifies your booking by saving you from resubmitting your information, and helps us keep track of a booking between pages. Neither your password nor any other information is stored within a cookie. This all helps us to provide you with a good online experience and also allows us to improve our Website.

GRJ Independent offers a personalised browsing experience while you are visiting our Website, by using cookies stored on your computer during previous visits to recommend services you may be interested in.

You may experience advertisements from us when browsing other websites. These are effected by cookies that are based on your browsing during visits to our Website.

We use the following cookies:

  • Strictly necessary cookies.     These are cookies that are required for the operation of our Website.  They include, for example, cookies that enable you to log into secure areas of our Website.
  • Functionality cookies.    These are cookies that enable us to recognise you when you return to our Website.  This means we can personalise our content for you and remember your preferences (for example, previously viewd tours).
  • Analytical/performance cookies.  These are cookies that allow us to count the number of visitors to our Website and to see how visitors move around our Website when they are using it.  This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

You will normally see a message on our Website before we store a cookie on your computer which describes the types of cookies we use and what information they might collect. We may also use banners and pop-ups from time to time to give you options around cookies use.

You can manage cookie use via your browser settings (this will allow you to refuse the setting of all or some cookies).  Note, however, that if you block all cookies (including essential cookies) you may not be able to access all or parts of our Website and it may detrimentally affect your browsing experience.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below.

2. WHICH COOKIES DOES RAIL DISCOVERIES HAVE?

The following are the main cookies we use:

Cookie Domain

Name

Description

Strictly necessary & Functional - First Party

We use cookies to help us keep your account and data safe and secure.

.grj-independent.com

__RequestVerificationToken,


ASP.NET_SessionId,


__cfduid

This is an anti-forgery cookie set by our web applications. It is designed to stop unauthorised posting of content to our website. It holds no information about you and is deleted when your browser is closed.


This is a general purpose session cookie, used by websites written with Microsoft .NET based technologies.


This cookie is associated with sites using CloudFlare and used to speed up page load times.

Performance First Party

We use cookies to provide you with the best experience possible.

.grj-independent.com

_gid
_gat_UA-8406133-1
_gat_UA-nnnnnnn-nn
_ga


qb_session
recentlyViewed
!d!
display
qb_persist_test
qb_permanent
e100959_noBounce
!s!
e95233NonBouncer

This set of cookies is associated with Google Universal Analytics with which we count the number of visits to our website.
This set of cookies is also used to distinguish you from other users of our site..

These cookies are served by Qubit and are used to personalise and improve your experience of our website and to help us make our website easier and more meaningful for you to use.

3rd Party advertising

These are cookies used to help us serve more relevant ads through different third party ad networks.

.doubleclick.net

_drt_
id

This cookie is owned by Doubleclick (Google): Doubleclick is Google's real time bidding ad exchange and helps us show more relevant ads to you.

.facebook.com

x-src 
fr 
lu 
locale

These cookies are owned by Facebook and are used to helpprovide insights about interactions with their ads.

.google.com

APISID 
SSID 
NID 
PREF 
SID 
SAPISID 
HSID

These cookies are owned by Google Inc. They use the data to deliver results to you based on your interests, as well as aligning ads to the content on the pages where its customer's ads appear. 
They're also used by Google to verify a Google user account and most recent login time. 

.smartadserver.com

pid 
TestIfCookieP 
csync

These cookies are owned by Smart Ad Server, its main business is advertising.

.tripadvisor.co.uk .tripadvisor.com

TATravelInfo 
ServerPool 
CM 
TAUD 
TASession 
TAUnique 
TACds 
TAUnique 
TACds 
TAUD 
TASession 
CM 
ServerPool 
TATravelInfo 

These cookies are owned by Trip Adviser and they use them to provide you with travel information and ads based on the preferences you gave them when you looked at their content.

.yahoo.com

B

This cookie is owned by Yahoo. Its main business activity is search & advertising.

.youtube.com

SID 
HSID 
demographics 
VISITOR_INFO1_LIVE 
PREF 
APISID 
SSID 
LOGIN_INFO 
YSC 
SAPISID

These cookies are owned by YouTube which is a Google owned platform for hosting and sharing videos. This cookie is used by Google to verify a Google user account and most recent login time.

c.bing.com

MUIDB

This cookie is owned by Microsoft's search engine Bing, it's main business activity is advertising.

 

3. FURTHER INFORMATION

Please note that third party providers (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies to access the ways in which you make use of various sites.  We have no control over these.  These cookies are likely to be analytical/performance cookies or targeting cookies.

To find out more information about cookies, please visit www.allaboutcookies.org.

4. HOW WILL I KNOW IF YOU CHANGE THIS POLICY?

Any and all changes to our Cookie Policy may be made without notice and will be reflected in the information listed on this page. By continuing to browse the Website you consent to any changed terms held in this policy.  If you do not agree to any changes that we make, you should not use or access (or continue to use or access) the Website and/or our services. 

Last updated January 2018

Accessibility

It is possible to alter the size of text on our webpages for maximum visibility and readability.

All standard Internet browsers provide options to increase or decrease text size. Find your browser below for instructions:

Microsoft Internet Explorer

Select 'View' from the menu bar and move your cursor to 'Text Size'. To choose from 'Largest' to 'Smallest' click on the size you wish to use.

Mozilla Firefox

Select 'View' from the menu bar, move your cursor to 'Zoom' and select 'Zoom Text' Only. Select 'View' from the menu and then 'Zoom' once again. Click on 'Zoom In' or 'Zoom Out' to alter the text sizing on a page you are viewing.

Google Chrome

Select the wrench, or spanner, icon on the menu bar. Select 'Settings', move to 'Show advanced settings' and then the section labelled 'Web content'. The font size drop-down menu allows you to select a comfortable reading size.

Apple Safari

Select 'Preferences' from the Safari menu, then choose 'Appearance'. Go to 'Select', located alongside 'Standard Font', and choose the text size you wish to display by clicking on a number in the 'Sizes' column. You will also need to select a size from the 'Fixed-width font' option.

Modern Slavery Act (2015)

GRJ independent as a leading UK Tour Operator, is fully aware of its obligations and responsibilities under the Modern Slavery Act (2015).

GRJ independent confirms it does not engage in Modern Slavery and Human Trafficking and it will not knowingly deal with any business that does.

It also recognises the role its suppliers and their sub-contractors play in ensuring that they, in turn, act ethically and with integrity with regards to the Act.

As such, GRJ independent is working towards identifying and assessing potential risk within its supply chains, mitigating any such risk and monitoring the same moving forward.

Website Terms of Use

This website is owned and operated by Great Rail Journeys of Saviour House, 9 St. Saviourgate, York, YO1 8NL ("the Company"). Access to and use of any information on this website is conditional on your acceptance of these website terms and conditions ("the Conditions"). We recommend you read them carefully and print out and keep a copy of them for your future reference. If you do not wish to accept any part of these Conditions then you may not use our website.

Please Note:
When you visit our website or send e-mails to us, you are communicating electronically. We will also communicate with you by e-mail. You agree that all notices, agreements, disclosures and other communications that we provide to you electronically satisfy any requirement that such communications be in writing.

By using this website, you warrant to us that:

  1. You will not use this website or any material or information on it for any purpose that is unlawful or prohibited by these Conditions;
  2. You are at least 18 years old and have the legal authority to use this website in accordance with these Conditions;
  3. You agree to be financially responsible for all charges, fees and other sums of whatever nature which arise out of your use of this website;
  4. All information that you provide about yourself and about anyone else shall be true and accurate.

You must not link (including deep linking) to our website or access, monitor or copy any content or information of this website using any robot, spider, scraper or other automated means or any manual process for any purpose without our prior written agreement.

Copyright Notice
All content of this website (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software) is our exclusive property or that of our content suppliers (if applicable) and is, unless specifically stated otherwise, protected by copyright or similar ownership rights. It is published by us and may not be reproduced other than by downloading and viewing on a single computer and/or printing a single hard copy, for private purposes only. It is not to be otherwise reproduced, transmitted, made available on a network or used to create derivative works without our prior written consent. All rights are reserved.

The trade marks, logos and service marks shown on our website, unless otherwise specified, are our intellectual property. No rights are granted to use any of them without our prior written consent.

Booking Conditions
All bookings made on this website are subject to our booking conditions in addition to these Conditions. We recommend that you read our booking conditions carefully and print out and keep a copy of them for your future reference.

Website Content
We are an English registered Company. Our business and the services we offer are governed by the applicable laws of England and Wales except where otherwise stated in our booking conditions. No warranties, promises and/or representations of any kind, express or implied, are given as to the accuracy or completeness of any of the material or information contained on this website (in accordance with English law or with any laws of any other country) or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf.

We shall not be liable for any loss or damage or other sum or claim of any nature whatsoever (direct, indirect, consequential or other) which arises, directly or indirectly, in connection with this website.

The information contained on this website may contain technical inaccuracies and typographical and other errors. The information on these pages may be updated from time to time and may at times be out of date. If any price or other information is obviously incorrect, we will not be bound by it. You must ensure you check all details of the chosen arrangements (including the price) with us at the time of booking.

Occasionally, we may upload traveller reviews, blogs and recommendations on to our website. Such reviews and blogs are the personal opinions of the author of said content and not that of the Company. We take no responsibility and accept no liability in relation to these reviews, blogs, recommendations or other similar content on the website, or any resulting acts, omissions or losses incurred.

This website may contain links to other websites. Except where they belong to us, such other websites are not under our control or maintained by us. We are not responsible for the content of such websites. We provide these links for your convenience only but do not monitor or endorse the material on them. We cannot accept any liability in relation to any such other websites or in relation to any material or information appearing on them or which you may otherwise come across after leaving our site by way of a hypertext link or any other means.

This website or any part of it (or any websites that are linked to this website) may not be compatible with your browser or computer configuration and we make no warranty that it is. We make no warranty that your access to our website will be uninterrupted, timely or error free. It is your responsibility to ensure you carry out sufficient checks (including virus checks) to satisfy your particular requirements.

User Reviews
Occasionally, we may allow users to upload comments, videos, photographs, reviews, blog entries and other material in relation to travel or other holiday services. Where you upload such materials, you disclaim any proprietary or other rights you may have in the materials, and agree that such materials can be freely used by the Company for any reason whatsoever, without your permission.

You agree that, at the date of posting, the material submitted by you is appropriate and accurate. You warrant that the material is not misleading, defamatory, untrue, malicious, offensive or abusive. You agree that you will not post any information or material that is owned by another third party without their express authority to do so.

You agree to indemnify the Company for the full amount of all damages, losses, costs and expenses in (including legal costs) in relation to claims brought by any third party against the Company arising out of or in connection with breach of these Conditions in relation to the materials.

The Company reserves the right to refuse to post or remove (without notice) any materials for any reason at its sole discretion.

Law and Jurisdiction
Access to this website is conditional on your agreement that all information contained in it and all matters which arise between you and us will be governed by English law. Access is further conditional on your agreement that any dispute or matter which arises between you and us will be dealt with by the Courts of England and Wales only to the exclusion of the Courts of any other country.

If any exclusion(s) or limitation(s) contained in these Conditions is found, in whole or part, to be unlawful, void or for any other reason unenforceable for any purpose(s), that exclusion(s) or limitation(s) or the part(s) in question shall be deemed severable and omitted from these Conditions for that purpose / those purposes. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these Conditions.

We may alter these terms and conditions at any time. If we do so, all subsequent use of our website will be governed by the newer version. You must check these terms and conditions regularly.

Updated: March 2015