b'us, your monies will not be financially protected. Please ask us for further details. a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs24. Prompt AssistanceTravellers may terminate the contract without paying any termination fee and get a full If, whilst you are on holiday, you find yourself in difficulty for any reason, we will offerrefund of any payments if any of the essential elements of the package, other than the you such prompt assistance as is appropriate in the circumstances. In particular we willprice, has provide you with appropriate information on health services, local authorities and consularchanged significantly. If before the start of the package the trader responsible for the assistance, and assistance with long distance communications and finding alternativepackage cancels the package, travellers are entitled to a refund and compensation where travel or accommodation arrangements. Where you require assistance which is not owingappropriateto any failure by us, our employees or sub-contractors, we will not be liable for the costs Travellers may terminate the contract without paying any termination fee before the start of any alternative travel or accommodation arrangements or other such assistance youof the package in the event of exceptional circumstances, for instance if there are serious require. Any supplier, airline or other transport supplier may however pay for or providesecurity problems at the destination which are likely to affect the packagerefreshments and/or appropriate accommodation and you should make a claim directly Additionally, travellers may at any time before the start of the package terminate the to them. Subject to the other terms of these Booking Conditions, we will not be liable forcontract in return for an appropriate and justifiable termination feeany costs, fees or charges you incur in the above circumstances, if you fail to obtain our If, after the start of the package, significant elements of the package cannot be prior authorisation before making your own travel arrangements. Furthermore, we reserveprovided as agreed, suitable alternative arrangements will have to be offered to the the right to charge you a fee for our assistance in the event that the difficulty is causedtraveller at no extra cost. Travellers may terminate the contract without paying any intentionally by you or a member of your party, or otherwise through your or your partystermination fee, where services are not performed in accordance with the contract negligence. and this substantially affects the performance of the package and the organiser fails to remedy the problem25. Data ProtectionTravellers are also entitled to a price reduction or compensation for damages or both Great Rail Journeys Limited is a data controller for the purposes of the Data Protectionwhere the travel services are not performed or are improperly performedAct 1998 and the General Data Protection Regulation. Please be assured that we have The organiser has to provide assistance if the traveller is in difficultymeasures in place to protect the personal information you give us. This information will be If the organiser or the retailer becomes insolvent, payments will be refunded. If the passed on to the relevant suppliers of your travel arrangements. It may also be provided,organiser becomes insolvent after the start of the package and if transport is included in either by us or by the suppliers of your travel arrangements, to third parties and publicthe package, repatriation of the travellers is secured. Great Rail Journeys Limited provides authorities such as banks and credit card companies, customs or immigration if requiredinsolvency protection for flight-inclusive holidays by virtue of its ATOL, held with the CAA, by them, or as required by law. Certain information may also be passed on to securityunder ATOL number: 3278, and for non-flight packages with ABTOT (No. 5386). Please or credit checking companies or insurance providers. The above applies to any sensitivesee clause 22 of our Booking Conditions for further information. Travellers may contact information that you give to us such as details of any disabilities, medical conditions, orthese entities if services are denied because of our insolvency. Part 3: The Package dietary/religious requirements but we will obviously only pass these on where necessaryTravel and Linked Travel Arrangements Regulations 2018 can be found here: to do so to provide the service you have requested. If we cannot pass on this informationhttps://www.legislation.gov.uk/ukdsi/2018/9780111168479/pdfs/ukdsi 9780111168479 as set out above, we may be unable to provide your booking or other services youen.pdfhave requested (for example, travel insurance). In making your booking, you consent to this information being passed on to the relevant persons who may be outside the EU/Our AITO membershipEuropean Economic Area. If you travel outside the EU/European Economic Area, controlsGreat Rail Journeys Limited is a member of the Association of Independent Tour on data protection may not be as strong as the legal requirements in the UK. Operators, an organisation representing over 150 of Britains best specialist tour operators. Members of AITO strive to create holidays with high levels of professionalism We would like to use your details for marketing purposes (e.g. sending you ourand a shared concern for quality, personal service and customer satisfaction. The brochures) and to pass them on to other companies within our group who may alsoAssociation encourages the highest standards in all aspects of tour operating and all contact you for marketing purposes. If you do not wish to receive any further informationmembers are fully bonded for clients protection, in compliance with UK and European from us or other companies in our group please let us know this at the time you giveregulations. Great Rail Journeys - like all other AITO members - are also bound by the us your details or, if you do not do so then, at any time subsequently. You are generallyorganisations Quality Charter. For further information about AITO visit www.aito.com or entitled to ask us (by letter or e-mail) what details of yours are being held or processed,call 020 8744 9280.for what purpose and to whom they may be or have been disclosed. We promise to respond to your request within 30 days of receiving your written request. In certainAITO Quality Charterlimited circumstances we may be entitled to refuse your request. To improve our service,AITO is the Association for independent and specialist holiday companies. Our member calls may be recorded for training and quality purposes. Please see our privacy policycompanies, usually owner managed, strive to create overseas holidays with high levels of for further information at https://www.greatrail.com/things-you-should-know/privacy- professionalism and a shared concern for quality and personal service. The Association statement/ and our policy on privacy and cookies at https://www.greatrail.com/things- encourages the highest standards in all aspects of tour operating.you-should-know/statement-on-cookies/.AITO sets criteria regarding ownership, finance and quality which must be satisfied before 26. Law & Jurisdiction new companies are admitted to membership. All members are required to adhere to a English law (and no other) will apply to your contract and to any dispute, claim or otherCode of Business Practice which encourages high operational standards and conduct.matter of any description which arises between us (claim) except as set out below. We both also agree that any claim (and whether or not involving any personal injury) mustFinancial Securitybe dealt with under the ABTA or AITO Arbitration Schemes (if the Scheme is availableAn AITO member is required to arrange financial protection for all holidays and other for the claim in questionsee clause 14) or by the Courts of England and Wales onlyarrangements(including accommodation only) booked by customers with the member unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In thisunder the AITO logo. This financial protection applies to customers who are resident case, proceedings must either be brought in the Courts of your home country or those ofin the UK at the time of booking and to most overseas customers who have booked England and Wales. If proceedings are brought in Scotland or Northern Ireland, you maydirectly with the member. In doing so, the member must comply with UK Government choose to have your contract and any claim governed by the law of Scotland or Northernregulations.Ireland as applicable (but if you do not so choose, English law will apply).Members are required to submit details of their financial protection arrangements to AITO 27. Contact Details on a regular basis.Should you need to contact us our contact details are as follows:By Mail: Great Rail Journeys Ltd, Saviour House, 9 St. Saviourgate, York, YO1 8NL Accurate brochures and websitesBy Telephone: 01904 521900 All members do their utmost to ensure that all their brochures and other publications By Email: grj@greatrail.com print or electronic, clearly and accurately describe the holidays and services offered. Professional service and continual improvements All members are committed to high Package Travel Information standards of service and believe in regular and through training of employees. Members Part 1: General continually seek to review and improve their holidays. They listen to their customers and The combination of travel services offered to you is a package within the meaning of thealways welcome suggestions for improving standards.Package Travel and Linked Travel Arrangements Regulations 2018. Therefore you will benefit from all EU rights applying to the packages. We Great Rail Journeys Limited, willMonitoring Standardsbe fully responsible for the proper performance of the package as a whole. Additionally,AITO endeavours to monitor quality standards regularly. All customers should receive a as required by law, we have protection in place to refund your payments and, wherepost-holiday questionnaire from their tour operators, the results of which are scrutinised transport is included in the package, to ensure your repatriation in the event that itby the Association. In addition, customers can leave detailed feedback, accessible from becomes/they become insolvent.the homepage of AITOs website, or via a direct link supplied by their AITO tour operator, Part 2: Key rights under the Package Travel and Linked Travel Arrangements Regulationsabout their holiday.2018 Travellers will receive all essential information about the package before concluding theSustainable tourismpackage travel contract Our members acknowledge the importance if AITOs Sustainable Tourism ethos, whichThere is always at least one trader who is liable for the proper performance of all therecognises the social, economic and environmental responsibilities of tour operating.travel services included in the contract Travellers are given an emergency telephone number or details of a contact point whereCustomer relationsthey can get in touch with the organiser or the travel agent All members endeavour to deal swiftly and fairly with any issues their customers mayTravellers may transfer the package to another person, on reasonable notice andraise. In the unlikely event that a dispute between an AITO member and a customer possibly subject to additional costs cannot be settled amicably, AITOs low-cost Independent Dispute Settlement ServiceThe price of the package may only be increased if specific costs rise (for instance fuelmay be called upon by either side to bring the matter to a speedy and acceptable prices), and if expressly provided for in the contract, and in any event not later than 20conclusion. For further information about AITO visit www.aito.com or call 020 8744 9280.days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to BOOKING CONDITIONS 131'