b'9. Changes and Cancellations by Us away. This is extremely unlikely, but if this situation does occur and we become unable to We start planning the holidays we offer many months in advance and occasionally,provide a significant proportion of the services that you have booked, , we will, if possible, we have to correct errors and/or make changes to the information contained in ourmake suitable alternative arrangements for you at no extra charge and, if appropriate, pay brochures, our website and other details, both before and after bookings have beenyou reasonable compensation.confirmed, and also cancel confirmed bookings (which would for the avoidance of doubt expressly include any variations or extensions booked by you and which are part of the10. Force Majeurepackage and your confirmed booking).Whilst we always endeavour to avoid changes andExcept where otherwise expressly stated in these Booking Conditions we will not be cancellations, we must reserve the right to do so. liable or pay you compensation if our contractual obligations to you are affected by Force Majeure. For the purposes of these Booking Conditions, Force Majeure means any Please note that occasionally due to events outside our control, including but not limitedevent beyond our or our suppliers control, the consequences of which could not have to adverse weather conditions or where the cruise cannot dock in the expected port duebeen avoided even if all reasonable measures had been taken. Examples include, warfare to unexpected circumstances, we may have to make changes to your itinerary with littleand acts of terrorism (and threat thereof), civil strife, significant risks to human health such or no notice. Such changes will be considered an insignificant change except where theas the outbreak of serious disease at the travel destination or natural disasters such as change results in you missing out on one or more major destination from your itinerary.floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or Insignificant Changes by Us: An insignificant change is any change, which is not aother national or local authority including port or river authorities (including any impact significant change as referred to below. to travel or other arrangements as a result of the United Kingdoms decision to leave the European Union), industrial dispute, lock closure, natural or nuclear disaster, fire, chemical Significant Changes by Us: A significant change is any change which, taking account ofor biological disaster, unavoidable technical problems with transport and all similar events the information you have given us at the time of booking or which we can reasonably beoutside our or our supplier(s) control.expected to know as a tour operator, we could reasonably expect to have a significant effect on your confirmed holiday. Occasionally, we have to make a significant change11. UK Government Foreign & Commonwealth Office Advicebefore departure such as a change of accommodation to that of a lower officialYou are responsible for making yourself aware of UK Government Foreign & classification or standard for the whole or a major part of the time you are away, a changeCommonwealth Office advice and warnings in regard to the safety of the countries and of accommodation area for the whole or a major part of the time you are away, a changeareas in which you will be travelling to and to make your own decisions accordingly. of outward departure time or overall length of time you are away of twelve or more hours,Global and political situations do change. Your safety is our first consideration and if a change of UK departure point to one which is significantly more inconvenient for you orthe UK Government Foreign & Commonwealth Office advises against travel to a certain a significant change of itinerary missing out one or more major destination substantially orcountry, we will act on this advice. altogether.If such advice is to avoid or to leave a particular country or area this may constitute force Cancellations by Us: All our escorted holidays are organised on the basis of a minimummajeure (as described in clause 10). The UK Government Foreign & Commonwealth number of clients (usually 15). In the unlikely event the holiday (which would includeOffice issues regular advice and updates on their website at www.gov.uk/foreign-travel-any individually purchased variations or extensions), has to be cancelled because ofadvice which you are recommended to consult before booking and again in good time insufficient numbers, you will be informed at least 60 days (90 days for European Riverprior to departure.Cruise and private train holidays) prior to departure. 12. Our Liability to YouIf we have to make a significant change or cancel, we will tell you as soon as possible(1) We will accept responsibility for the arrangements we agree to provide or arrange and if there is time to do so before departure, we will offer you the choice of the followingfor you as anorganiser under the Package Travel and Linked Travel Arrangements options: Regulations 2018 as set out below, and as such we are responsible for the proper provision of all travel services included in your package, as set out in your confirmation a. (for significant changes) accepting the changed arrangements; or invoice. Subject to these booking conditions, if we or our suppliers negligently perform b. purchasing an alternative holiday from us, of a similar standard to that originallyor arrange those services and we dont remedy or resolve your complaint within a booked if available. We will offer you at least one alternative holiday of equivalent or higherreasonable period of time, and this has affected the enjoyment of your package holiday standard for which you will not be asked to pay any more than the price of the originalyou may be entitled to an appropriate price reduction and/or reasonable compensation. holiday. If this holiday is in fact cheaper than the original one, we will refund the priceYou must inform us without undue delay of any failure to perform or improper difference. If you do not wish to accept the holiday we specifically offer you, you mayperformance of the travel services included in this package. The level of any such price choose any of our other, then available, holidays. You must pay the applicable price of anyreduction or compensation will be calculated taking into consideration all relevant factors such holiday. This will mean you paying more if it is more expensive or receiving a refundsuch as but not limited to, following the complaints procedure as described in these if it is cheaper; or conditions and the extent to which ours or our employees or suppliers negligence c. cancelling or accepting the cancellation in which case you will receive a full refund of allaffected the overall enjoyment of your holiday. Please note that it is your responsibility to monies you have paid to us (including, where appropriate, the price paid for any holidayshow that we or our supplier(s) have been negligent if you wish to make a claim against extensions or additional service purchased from us and included in your package). us.Please note the above options are not available where any change made is an(2) We will not be responsible for any injury, illness, death, loss (including loss of insignificant one. possessions and loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of your choice. If you fail toa. the act(s) and/or omission(s) of the person(s) affected or any member(s) of their partyrespond again, we will assume that you have chosen to accept the change or alternativeb. the act(s) and/or omission(s) of a third party not connected with the provision of your booking arrangements. holiday and which were unavoidable and extraordinary; orc.Force Majeure as defined in clause 10 above.In addition to a full refund of all monies paid by you, we will pay you compensation in the following circumstances: (3) Please note we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your a. if, where we make a significant change, you do not accept the changed arrangementshotel or any other supplier agrees to provide for you where the services or facilities are not and cancel your booking advertised in our brochure or on our website and we have not agreed to arrange them as b. if we cancel your booking and no alternative arrangements are available part of our contract and any excursion you purchase during your holiday. Please also see clause 19 Excursions, Activities and Brochure/Website Information. We will not pay you compensation in the following circumstances:(4) We limit the amount of compensation we may have to pay you if we are found liable a. where we make an insignificant change under this clause as follows:b. where we make a significant change or cancel your arrangements (including cancellation due to not reaching the minimum number of client bookings required to run(a) Loss of and/or damage to any luggage or personal possessions and money: your holiday) more than 60 days before departure (90 days for private train holidays) The maximum amount we will have to pay you in respect of these claims is an amount c. where we make a significant change and you accept those changed arrangements orequivalent to the excess on your insurance policy which applies to this type of loss per you accept an offer of alternative travel arrangements person in total because you are required to have adequate insurance in place to cover d. where we have to cancel your arrangements as a result of your failure to make fullany losses of this kind.payment on time; (b) Claims not falling under (a) above and which dont involve injury, illness or death:e. where the change or cancellation by us arises out of alterations to the confirmedThe maximum amount we will have to pay you in respect of these claims is up to three booking requested by you; times the price paid by or on behalf of the person(s) affected in total. This maximum f. where we are forced to cancel or change your arrangements due to Force Majeure (seeamount will only be payable where everything has gone wrong and you or your party has clause 10). not received any benefit at all from your booking. (c) Claims in respect of international travel by air and rail, or any stay in a hotel:In any of the circumstances referred to above we will not be liable for the cost of any(i) The extent of our liability will in all cases be limited as if we were carriers under the service (such as, but not limited to, flights, hotels and connecting rail travel) which isappropriate Conventions, which include The Warsaw/Montreal Convention (international purchased in connection with any holiday but which is not booked through us, or for anytravel by air); The Berne/Cotif Convention (with respect to rail travel) and The Paris related expenses such as cancellation charges or amendment fees for any service whichConvention (with respect to hotel arrangements). You can ask for copies of these cannot be used or has to be cancelled or amended as a result of our having to cancel orConventions from our offices. In addition, you agree that the operating carrier or transport make a significant change to any holiday. companys own Conditions of Carriage will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these Very rarely, we may be obliged as a result of force majeure (see clause 10) to changeinternational conventions and those Conditions of Carriage. You acknowledge that all or terminate your holiday after departure but before the scheduled end of your timeof the terms and conditions contained in those Conditions of Carriage form part of your 128 BOOKING CONDITIONS'