The trip was over so quickly! The hotels were sub standard, would have preferred 5 star plus as opposed to 3 star, would have paid more quite happily for better accommodation. We were late getting to our hotel in Kamaloops and there was no meals of any description available, not even sandwiches. We felt that the tour guide could have phoned in advance and arranged something with the hotel. I know that we had to pay for meals (that was one of the stipulations) so it wouldn’t have been a problem.
There were some really good highlights to our trip however, The Rocky Mountaineer, and the luxury we got going Goldleaf class. The funicular that took 9 minutes to get to the top, and the spectacular views, The trip to the Glacier, including the spectacular perpendicular ride both to and from the glacier! The major highlight of the whole trip though was the boat ride to and under Niagra Falls. We were told that the Canadian side was far more spectacular than the American side, and boy were they right, three sides of waterfalls as opposed to one!!!
Overall, we enjoyed our trip, but the major downsides were, the let down by yourselves of the extras we paid for and should have experienced on The Canadian (prestige class) were denied. Oh yes our money was refunded and as a “consolation “ our allowed cabin was two with the middle removed, and was paid for by yourselves, but it originally was stated by yourselves that it was sorted and we had Prestige class, only to be advised the week before our trip that “someone had forgotten to book it??” Really?! That was a BIG letdown.
The other downside, (which has prompted the decision not to do another holiday like this one), actually isn’t your fault, it’s the living out of a suitcase and also the feeling that we need a holiday after having supposedly had one!
That being the case, thanks for your holiday, but we won’t be travelling again with you! Our next holidays will be far more relaxing with far better hotels and spaced out time in various locations.
Originally, we were looking at California with you, (which was cancelled twice over two years), having done this Canadian trip, we will do California, but thankfully in a different format.
We’ll do 7 days in LA, which you dropped off your itinerary anyway, at a 5+ star hotel and then take an 11 day cruise, flying out to Las Vegas and staying there another 7 nights, also in a 5/6 star hotel then flying home! At the places where we stay for 7 nights all trips that we want to do will be arranged before we go! We’ll go business class again as that was another highlight of our recent trip.
So once again thanks for your holiday, but we won’t be travelling again with you!
Collected by Trustpilot