“We were downgraded on the Glacier Express because of overbooking. This was not the fault of GRJ. At the last minute we were reinstated for most but not all of it. It meant we had to travel on later trains to the group. The train journey from Cologne to St Moritz was tiresome and involved changes of stations, trains etc due to the problems on German Rail. This was not the fault of GRJ. However, the journey took 13.5 hours. Our tour guide was brilliant, he did his utmost to get us there as quickly as he could. He was constantly cheerful no matter what was thrown at him. He is a credit to GRJ. Overall the holiday was superb. Lovely scenery, hotels.
“The hotels were of variable standard. We felt the hotel in Traunkirchen was not of 4 star standard with regard to facilities, room, and the hotel was not particularly well situated. The dinners served in St Moritz were of poor quality and appeared to have been prepared on an extremely tight budget. However the hotel in Innsbruck was excellent and we would have preferred more time there than in Traunkirchen. The total porterage worked excellently which is why we give the holiday 4 and not 3.
