b'not be liable for any costs, fees or charges you incur in the above circumstances,packageif you fail to obtain our prior authorisation before making your own travel Additionally, travellers may at any time before the start of the package terminate arrangements. Furthermore, we reserve the right to charge you a fee for ourthe contract in return for an appropriate and justifiable termination feeassistance in the event that the difficulty is caused intentionally by you or a If, after the start of the package, significant elements of the package cannot be member of your party, or otherwise through your or your partys negligence. provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying 25. Data Protection any termination fee, where services are not performed in accordance with the Great Rail Journeys Limited is a data controller for the purposes of the Datacontract and this substantially affects the performance of the package and the Protection Act 2018 and the UK General Data Protection Regulation. Please beorganiser fails to remedy the problemassured that we have measures in place to protect the personal information you Travellers are also entitled to a price reduction or compensation for damages or give us. This information will be passed on to the relevant suppliers of your travelboth where the travel services are not performed or are improperly performedarrangements. It may also be provided, either by us or by the suppliers of your The organiser has to provide assistance if the traveller is in difficultytravel arrangements, to third parties and public authorities such as banks and If the organiser or the retailer becomes insolvent, payments will be refunded. credit card companies, customs or immigration if required by them, or as requiredIf the organiser becomes insolvent after the start of the package and if transport by law. Certain information may also be passed on to security or credit checkingis included in the package, repatriation of the travellers is secured. Great Rail companies or insurance providers. The above applies to any sensitive informationJourneys Limited provides insolvency protection for flight-inclusive holidays by that you give to us such as details of any disabilities, medical conditions, orvirtue of its ATOL, held with the CAA, under ATOL number: 3278, and for non-flight dietary/religious requirements but we will obviously only pass these on where youpackages with ABTOT (No. 5386). Please see clause 22 of our Booking Conditions provide your explicit consent for us to do so.If we cannot pass on this informationfor further information. Travellers may contact these entities if services are as set out above, we may be unable to provide your booking or other servicesdenied because of our insolvency. Part 3: The Package Travel and Linked Travel you have requested (for example, travel insurance). In making your booking, youArrangements Regulations 2018 can be found here:consent to this information being passed on to the relevant persons who may behttps://www.legislation.gov.uk/ukdsi/2018/9780111168479/pdfs/ukdsi outside the UK. If you travel outside the UK, controls on data protection may not9780111168479 en.pdfbe as strong as the legal requirements in the UK.Our AITO membershipWe would like to use your details for marketing purposes (e.g. sending youGreat Rail Journeys Limited is a member of the Association of Independent Tour our brochures) and to pass them on to other companies within our group whoOperators, an organisation representing over 150 of Britains best specialist may also contact you for marketing purposes. If you do not wish to receive anytour operators. Members of AITO strive to create holidays with high levels of further information from us or other companies in our group please let us knowprofessionalism and a shared concern for quality, personal service and customer this at the time you give us your details or, if you do not do so then, at any timesatisfaction. The Association encourages the highest standards in all aspects subsequently. You are generally entitled to ask us (by letter or e-mail) what detailsof tour operating and all members are fully bonded for clients protection, in of yours are being held or processed, for what purpose and to whom they may becompliance with UK and European regulations. Great Rail Journeys - like all other or have been disclosed. We promise to respond to your request within 30 days ofAITO members - are also bound by the organisations Quality Charter. For further receiving your written request. In certain limited circumstances we may be entitledinformation about AITO visit www.aito.com or call 020 8744 9280.to refuse your request. To improve our service, calls may be recorded for training and quality purposes. Please see our privacy policy for further information atAITO Quality Charterhttps://www.greatrail.com/things-you-should-know/privacy-statement/ and ourAITO is the Association for independent and specialist holiday companies. Our policy on privacy and cookies at https://www.greatrail.com/things-you-should- member companies, usually owner managed, strive to create overseas holidays know/statement-on-cookies/. with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour 26. Law & Jurisdiction operating.English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (claim) except as setAITO sets criteria regarding ownership, finance and quality which must be satisfied out below. We both also agree that any claim (and whether or not involving anybefore new companies are admitted to membership. All members are required personal injury) must be dealt with under the ABTA or AITO Arbitration Schemesto adhere to a Code of Business Practice which encourages high operational (if the Scheme is available for the claim in questionsee clause 14) or by thestandards and conduct.Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either beFinancial Securitybrought in the Courts of your home country or those of England and Wales. IfAn AITO member is required to arrange financial protection for all holidays and proceedings are brought in Scotland or Northern Ireland, you may choose to haveother arrangements(including accommodation only) booked by customers with your contract and any claim governed by the law of Scotland or Northern Irelandthe member under the AITO logo. This financial protection applies to customers as applicable (but if you do not so choose, English law will apply). who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must 27. Contact Details comply with UK Government regulations.Should you need to contact us our contact details are as follows:By Mail: Great Rail Journeys Ltd, HQ Building, Hudson Quarter, Toft Green, YorkMembers are required to submit details of their financial protection arrangements YO1 6JT to AITO on a regular basis.By Telephone: 01904 521900By Email: grj@greatrail.com Accurate brochures and websitesAll members do their utmost to ensure that all their brochures and other Package Travel Information publications print or electronic, clearly and accurately describe the holidays and Part 1: General services offered. Professional service and continual improvements All members The combination of travel services offered to you is a package within the meaningare committed to high standards of service and believe in regular and through of the Package Travel and Linked Travel Arrangements Regulations 2018.training of employees. Members continually seek to review and improve their Therefore you will benefit from all EU rights applying to the packages. We Greatholidays. They listen to their customers and always welcome suggestions for Rail Journeys Limited, will be fully responsible for the proper performance of theimproving standards.package as a whole. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, toMonitoring Standardsensure your repatriation in the event that it becomes/they become insolvent. AITO endeavours to monitor quality standards regularly. All customers should Part 2: Key rights under the Package Travel and Linked Travel Arrangementsreceive a post-holiday questionnaire from their tour operators, the results of Regulations 2018 which are scrutinised by the Association. In addition, customers can leave detailedTravellers will receive all essential information about the package beforefeedback, accessible from the homepage of AITOs website, or via a direct link concluding the package travel contract supplied by their AITO tour operator, about their holiday. There is always at least one trader who is liable for the proper performance of all the travel services included in the contract Sustainable tourism Travellers are given an emergency telephone number or details of a contactOur members acknowledge the importance if AITOs Sustainable Tourism ethos, point where they can get in touch with the organiser or the travel agent which recognises the social, economic and environmental responsibilities of tourTravellers may transfer the package to another person, on reasonable notice andoperating.possibly subject to additional costs The price of the package may only be increased if specific costs rise (for instanceCustomer relationsfuel prices), and if expressly provided for in the contract, and in any event not laterAll members endeavour to deal swiftly and fairly with any issues their customers than 20 days before the start of the package. may raise. In the unlikely event that a dispute between an AITO member andIf the price increase exceeds 8% of the price of the package, the traveller maya customer cannot be settled amicably, AITOs low-cost Independent Dispute terminate the contract. If the organiser reserves the right to a price increase, theSettlement Service may be called upon by either side to bring the matter to a traveller has a right to a price reduction if there is a decrease in the relevant costs speedy and acceptable conclusion. For further information about AITO visit www. Travellers may terminate the contract without paying any termination fee andaito.com or call 020 8744 9280.get a full refund of any payments if any of the essential elements of the package, other than the price, haschanged significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the 113'