b'time or overall length of time you are away of twelve or more hours, a changeown decisions accordingly. Global and political situations do change. Your safety of UK departure point to one which is significantly more inconvenient for youis our first consideration and if the UK Government Foreign, Commonwealth & or a significant change of itinerary missing out one or more major destinationDevelopment Office advises against travel to a certain country, we will act on this substantially or altogether. advice.Cancellations by Us: All our escorted holidays are organised on the basis of aIf such advice is to avoid or to leave a particular country or area this may minimum number of clients (usually 15). In the unlikely event the holiday (whichconstitute Force Majeure (as described in clause 10). The UK Government Foreign, would include any individually purchased variations or extensions), has to beCommonwealth & Development Office issues regular advice and updates on their cancelled because of insufficient numbers, you will be informed at least 60 dayswebsite at www.gov.uk/foreign-travel-advice which you are recommended to (90 days for European River Cruise and private train holidays) prior to departure.consult before booking and again in good time prior to departure.We will not cancel your arrangements less than 60 days before departure (90 days for European River Cruise and private train holidays) except for reasons of Events12. Our Liability to YouBeyond Our Control or failure by you to pay the final balance. (1) We will accept responsibility for the arrangements we agree to provide or arrange for you as an organiser under the Package Travel and Linked Travel If we have to make a significant change or cancel, we will tell you as soon asArrangements Regulations 2018 (as amended) as set out below, and as such possible and if there is time to do so before departure, we will offer you the choicewe are responsible for the proper provision of all travel services included in of the following options: your package, as set out in your confirmation invoice. Subject to these booking conditions, if we or our suppliers negligently perform or arrange those services a. (for significant changes) accepting the changed arrangements; or and we dont remedy or resolve your complaint within a reasonable period of time, b. If available and where we offer one, accepting an offer of an alternative holidayand this has affected the enjoyment of your package holiday you may be entitled (we will refund any price difference if the alternative is of a lower value but if theto an appropriate price reduction and/or reasonable compensation. You must alternative holiday is more expensive, you will be required to pay the applicableinform us without undue delay of any failure to perform or improper performance price difference); orof the travel services included in this package. The level of any such price reduction c. cancelling or accepting the cancellation in which case you will receive a fullor compensation will be calculated taking into consideration all relevant factors refund of all monies you have paid to us (including, where appropriate, the pricesuch as but not limited to, following the complaints procedure as described in paid for any holiday extensions or additional service purchased from us andthese conditions and the extent to which ours or our employees or suppliers included in your package). negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you Please note the above options are not available where any change made is anwish to make a claim against us.insignificant one.(2) We will not be responsible for any injury, illness, death, loss (including loss of You must notify us of your choice within 7 days of our offer. If we do not hear frompossessions and loss of enjoyment), damage, expense, cost or other sum or claim you within 7 days, we will contact you again to request notification of your choice.of any description whatsoever which results from any of the following:If you fail to respond again, we will assume that you have chosen to accept the change or alternative booking arrangements. a. the act(s) and/or omission(s) of the person(s) affected or any member(s) of their partyIn addition to a full refund of all monies paid by you, we will pay you compensationb. the act(s) and/or omission(s) of a third party not connected with the provision of in the following circumstances: your holiday and which were unavoidable and extraordinary; orc. Events Beyond Our Control as defined in clause 10 above.a. if, where we make a significant change, you do not accept the changed arrangements and cancel your booking (3) Please note we cannot accept responsibility for any services which do not b. if we cancel your booking and no alternative arrangements are available We willform part of our contract. This includes, for example, any additional services or not pay you compensation in the following circumstances: facilities which your hotel or any other supplier agrees to provide for you where a. where we make an insignificant change the services or facilities are not advertised in our brochure or on our website and b. where we make a significant change or cancel your arrangements (includingwe have not agreed to arrange them as part of our contract and any excursion you cancellation due to not reaching the minimum number of client bookings requiredpurchase during your holiday. Please also see clause 19 Excursions, Activities and to run your holiday) more than 60 days before departure (90 days for private trainBrochure/Website Information.holidays)c. where we make a significant change and you accept those changed(4)We limit the amount of compensation we may have to pay you if we are found arrangements or you accept an offer of alternative travel arrangements liable under this clause as follows:d. where we have to cancel your arrangements as a result of your failure to make full payment on time; (a) Loss of and/or damage to any luggage or personal possessions and money:e. where the change or cancellation by us arises out of alterations to the confirmedThe maximum amount we will have to pay you in respect of these claims will be booking requested by you; the greater of:f. where we are forced to cancel or change your arrangements due to Events(i) an amount equivalent to the excess on your insurance policy which applies to Beyond Our Control (see clause 10). this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind; or In any of the circumstances referred to above we will not be liable for the(ii) the amount payable by the supplier under their own terms and conditions.cost of any service (such as, but not limited to, flights, hotels and connecting(b) Claims not falling under (a) above and which dont involve injury, illness or rail travel) which is purchased in connection with any holiday but which is notdeath: The maximum amount we will have to pay you in respect of these claims is booked through us, or for any related expenses such as cancellation charges orup to three times the price paid by or on behalf of the person(s) affected in total. amendment fees for any service which cannot be used or has to be cancelled orThis maximum amount will only be payable where everything has gone wrong and amended as a result of our having to cancel or make a significant change to anyyou or your party has not received any benefit at all from your booking.holiday. (c) Claims in respect of international travel by air and rail, or any stay in a hotel:(i) The extent of our liability will in all cases be limited as if we were carriers under If we become unable to provide a significant proportion of the arrangementsthe appropriate Conventions, which include The Warsaw/Montreal Convention that you have booked with us after you have departed we will, if possible, make(international travel by air); The Berne/Cotif Convention (with respect to rail travel) suitable alternative arrangements for you at no extra charge and where thoseand The Paris Convention (with respect to hotel arrangements). You can ask for alternative arrangements are of a lower standard, provide you with an appropriatecopies of these Conventions from our offices. In addition, you agree that the price reduction operating carrier or transport companys own Conditions of Carriage will apply to you on that journey. When arranging transportation for you, we rely on the 10. Events Beyond Our Control terms and conditions contained within these international conventions and those Except where otherwise expressly stated in these booking conditions we willConditions of Carriage. You acknowledge that all of the terms and conditions not be liable or pay you compensation if our contractual obligations to you arecontained in those Conditions of Carriage form part of your contract with us, as affected by Events Beyond Our Control. For the purposes of these bookingwell as with the transport company and that those Conditions of Carriage shall be conditions, Events Beyond Our Control means any event beyond our or ourdeemed to be included by reference into this contract.suppliers control, the consequences of which could not have been avoided even(ii) In any circumstances in which a carrier is liable to you by virtue of the Denied if all reasonable measures had been taken. Examples include, warfare and acts ofBoarding Regulation 2004, any liability we may have to you under our contract terrorism (and threat thereof), civil strife, significant risks to human health suchwith you, arising out of the same facts, is limited to the remedies provided under as the outbreak of serious disease at the travel destination, epidemics, plagues orthe Regulation as if (for this purpose only) we were a carrier.pandemics (including but not limited to the ongoing effects of Covid-19 and/or any(iii) When making any payment, we are entitled to deduct any money which you other strain of the coronavirus) or natural disasters such as floods, earthquakeshave received or are entitled to receive from the transport provider or hotelier for or weather conditions which make it impossible to travel safely to the travelthe complaint or claim in question.destination or remain at the travel destination, the act of any government or other(d) Claims in respect of international travel by sea or inland waterwaynational or local authority including port or river authorities (including any impact to travel or other arrangements as a result of the United Kingdom having left theTravel by sea is governed by the provisions of the Convention Relating to the European Union), industrial dispute, lock closure, natural or nuclear disaster, fire,Carriage of Passengers and their Luggage by Sea 1974 as amended in 1976 (the chemical or biological disaster, unavoidable technical problems with transport andAthens Convention) and, where applicable, EU Regulation 392/2009 relating to the all similar events outside our or our supplier(s) control. Liability of carriers of passengers by sea in the event of accidents. The extent of our liability will in all cases be limited as if we were the Contracting Carriers under 11. UK Government Foreign, Commonwealth & Development Office Advice the Athens Convention and/or EU Regulation 392/2009.You are responsible for making yourself aware of UK Government Foreign,The Athens Convention and EU Regulation 392/2009 limit the carriers liability for Commonwealth & Development Office advice and warnings in regard to the safetydeath or personal injury or loss or damage to luggage and makes special provision of the countries and areas in which you will be travelling to and to make yourfor valuables. It is presumed that luggage has been delivered to you undamaged 110 BOOKING CONDITIONS'