A Castle On The Shores Of Loch Fyne

Mr Gray

All in all a very good holiday experience. This type of holiday is not without it's hiccups and our tour guide Mark reacted very positively.We really enjoyed our stay at Stonefield Castle.

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jennie phillips

Stonefield Castle is beautifully situated on Loch Fyne. The excursions were very enjoyable and we had enough free time to enjoy each location. The tour manager was very good. The restaurant service at Stonefield improved. The other staff were very good. I would recommend this holiday.

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Valbee

Your host Helene went above and beyond her remit, and is to be commended. Stonefield Castle hotel is lovely, if suffering staff shortages. A couple of younger servers somewhat surly, but mainly excellent - even turning out the jolly cleaner to serve dinner one night! The very knowledgable barman also had to serve at table, and did so graciously. It is in a beautiful location, rooms are good and public areas stylish and well appointed. Rather more coach travel instead of train than we had hoped for, and the hotel’s location a bit far from any of our objectives, but we certainly got around and both driver and coach high-grade. The main let-down was the school dinners style food at Hotel Indigo in Glasgow, where I feel we were victims of a long ago pegged price. We stayed an extra night, and felt the breakfast fare improved immediately our tour group moved on. But its location and the rooms were really good, so it’s a tricky call to remedy : they had only reopened four weeks previously, and some of the serving staff seemed poorly suited to their role, though most were trying hard and pleasant. The service improved at our second breakfast, when a restaurant manager appeared. The range of visits was good, Mount Stuart excellent - aided by the sublime Jim’s infectious enthusiasm and depth of knowledge.

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Customer

Overall the holiday was enjoyable, although the outgoing train from Glasgow to Oban was substituted by a coach which was a little disappointing bearing in mind we booked a rail holiday. The hotel Indigo in Glasgow was comfortable with friendly staff. There was a shortage of dining room staff at the Stonefield Castle Hotel on Loch Fyne which made breakfast in particular a little stressful as there was often a rush to be ready in time for the coach departure and a couple of times we had to miss out on a cooked breakfast. Our room was spacious albeit a little noisy at night with an intermittent hum emanating from the service area which disturbed our sleep. Made a polite observation to the tour manager but nothing was done. On balance I wouldn't recommend upgrading to a loch view room as the extra cost is difficult to justify as the scenery on all sides of the hotel was very nice. The trips were very enjoyable particularly to Mount Stuart and Inveraray Castle where the guides were very knowledgeable. Overall the holiday was reasonable value but did not quite match the standards enjoyed previously with GRJ.

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A Thompson

Have already given feedback at length. Poor organisation, disappointing tour manager, two groups on same tour at same time chaotic and extremely badly handled. As the only solo single traveller amongst almost 50 people I would have appreciated support to help me feel included. Not received . One nightmare train journey, coach journey over one stretch 6 times out of eight. And there's much more.

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vanessa kingsley

Lovely Hotel and brilliant food faultless. Too many coach journeys and needed time off.

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