Who we are and what this agreement does?
Great Rail Journeys Limited is registered, a company registered in England and Wales with company number 03208093 with registered office at 4th and 5th Floors, HQ Building, Hudson Quarter, Toft Green, York, North Yorkshire, YO1 6JT, license you to use:
- Great Rail Journeys On-Tour App Version 1.0 mobile application software, the data supplied with the software, (App) and any updates or supplements to it
- The service you connect to via the App and the content we provide to you through it (Service)
as permitted in these terms.
Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the App or any Service may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
Third party terms also apply
If you are an Apple user, the ways in which you can use the App and Services may also be controlled by Apple's End User License Agreement, Apple Media Services Terms and Conditions.
You must comply with any and all applicable third party terms when using the App.
Operating system requirements
Version 1.0 of this App requires a device with a minimum of 200mb of memory and at least iOS 11 or Android 5.0.
Support for the App and how to tell us about problems
If you want to learn more about the App or the Service or have any problems using them, please contact customer support on OnTourApp@greatrail.com or call us on +44 1904 521930.
Contacting us (including with complaints)
If you think the App or the Services are faulty or misdescribed or wish to contact us for any other reason, please contact OnTourApp@greatrail.com
How we will communicate with you
If we have to contact you, we will do so by email using the contact details you provided.
How you can use the App, including how many devices you can use it on
In return for agreeing to comply with these terms you can:
- download the App onto your device(s) and view, use and display the App and the Service on devices for your personal purpose only.
- receive and use any free supplementary software code or updates of the App incorporating "patches" and corrections of errors.
You must be 18 or over to accept these terms and download the App.
The App is for you
We are giving you personally the right to use the App and the Service as set out above. You may not transfer the App or the Service to someone else. If you sell any device on which the App is installed, remove the App from it.
Changes to these terms
We may need to change these terms to reflect changes in law or best practice or to deal with new features.
We will aim to give you at least 30 days' notice of any change by sending you an email with details of the change or notifying you of a change in the App.
If you do not accept the notified changes you should stop using the App and the service.
Update to the App and changes to the Service
From time to time, we may automatically update the App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively, we may ask you to update the App for these reasons.
If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services.
If someone else owns the phone or device you are using
If you download the App onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether you own the phone or other device.
We may collect technical data about your device
By using the App, you agree to us collecting and using technical information about the devices you use the App on and related software to improve our products and to provide any Services to you.
We may collect location data (but you can turn location services off)
Certain services, may make use of location data sent from your devices. You can turn off this functionality at any time by turning off the location services settings for the App on the device. If you use these Services, you consent to us and our affiliates' and licensees' transmission, collection, retention, maintenance, processing and use of your location data and queries to provide and improve location-based and road traffic-based products and services.
You may stop us collecting such data at any time by turning off the location services settings either via the App or via your device settings.
We are not responsible for other websites you link to
The App or any Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).
You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.
You agree that you will:
- not rent, lease, sub-license, loan, provide, or otherwise make available, the App or the Services in any form, in whole or in part to any person without prior written consent from us;
- not copy the App except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security; or
- comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any Service.
- not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these terms
Acceptable use restrictions
- only use the app or any Service as permitted by the usage rules set forth in the Apple Media Services Terms and Conditions (if you are an Apple user).
- not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any Service or any operating system
- not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service, including by the submission of any material (to the extent that such use is not licensed by these terms);
- not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service;
- not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users;
- represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo, or (b) a country that has been designated by the U.S. Government as a "terrorist supporting" country or (c) you are not listed on any U.S. Government list of prohibited or restricted parties; and
- not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.
Intellectual property rights
All intellectual property rights in the App throughout the world belong to us (or our licensors) and the rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to the App other than the right to use them in accordance with these terms.
Our responsibility for loss or damage suffered by you
We are only responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
We are not liable for business losses. The App is for private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Limitations to the App and the Services. The App and the Services are provided for general information purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App or the Service. Although we make reasonable efforts to update the information provided by the App and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.
Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service.
Check that the App and the Services are suitable for you. The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services meet your requirements. You can find this information on the app store and/or on our Website.
We are not responsible for events outside our control. If our provision of the Services or support for the App or the Services is delayed by an event outside our control, then we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received.
We may end your rights to use the App and the Services if you break these terms
We may end your rights to use the App and Services at any time by contacting you if you have breached these terms. If what you have done can be put right, we will give you a reasonable opportunity to do so.
If we end your rights to use the App and Services:
- You must stop all activities authorised by these terms, including your use of the App and any Services.
- You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this.
- We may remotely access your devices and remove the App from them.
We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
You need our consent to transfer your rights to someone else
You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
Tthird party rights
This agreement is also made for the benefit of Apple and Apple's subsidiaries (if you are an Apple user). The agreement shall be enforceable by each of them to the fullest extent permitted by law as if they were a party to this agreement.
If a court finds part of this contract illegal, the rest will continue in force
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
Which laws apply to this contract and where you may bring legal proceedings
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
Updated: October 2021