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Data Protection

Great Rail Journeys Limited are a data controller for the purposes of the Data Protection Act 1998. Please be assured that we have measures in place to protect the personal information you give us. This information will be passed on to the relevant suppliers of your travel arrangements. It may also be provided, either by us or by the suppliers of your travel arrangements, to public authorities such as banks and credit card companies, customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies or insurance providers. The above applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements but we will obviously only pass these on where necessary to do so to provide the service you have requested. If we cannot pass on this information as set out above, we may be unable to provide your booking or other services you have requested (for example, travel insurance).

In making your booking, you consent to this information being passed on to the relevant persons. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in the UK. We would like to use your details for marketing purposes (e.g. sending you our brochures). We would also like to pass your details on to other companies within our group who may also contact you for marketing purposes. If you do not wish to receive any further information from us or other companies in our group please let us know this at the time you give us your details or, if you do not do so then, at any time subsequently.

You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances we may be entitled to refuse your request. To improve our service, calls may be recorded for training and quality purposes.

Great Rail Journeys use cookies on our website to track details such as the source of our online visitors, products viewed and also to pass relevant details through each stage of the booking journey. This information is only used to enhance our customers' online experience and the information will not be shared with any third parties. You may disable cookies by amending your browser settings or alternatively please feel free to make you enquiry or booking through our call centre.

 

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