“The holiday overall was fine, as we had done this trip before, two years ago. The Villa Balbi is a very good hotel with excellent facilities and staff. The journey home was not something I would recommend to anyone. It was something that you, Great Rail, could not control; the total cancellation of our train from Sestri Levanti to Milan. We ended up in a coach, driven by someone who in my opinion, was dangerous, and had no knowledge of Milan and the location of our train station at all. We did, eventually, arrive at Mulhouse, after a couple of quick train changes, although rather later than was planned. The following day, when arriving in Paris we thought nothing else could go wrong. On getting ready to get on our Euro Star train we had a last minute alteration to all our tickets as the train had been changed, which meant that we were seated randomly in three different carriages, which spoilt the final journey home. Once again this was out of the control of Great Rail. Let me add that our tour manager, Rosie Sharp, was excellent in calmly dealing with all of the problems we encountered, and also, we were very lucky to have a gentleman on our trip who spoke fluent Italian. This was our thirteenth journey with Great Rail. I have never been superstitious before.?