b'Drawing Rights \x0bSDRs\x0c or 2250 SDRs if EU Regulation 392/2009 applies.your Tour Manager \x0bif on an escorted holiday\x0c and/or us by telephone on Any liability in respect of death and personal injury and loss of andour 2\x17-hour emergency helpline \x0bif not on an escorted holiday\x0c and the damage to luggage which we may incur to you shall always be subject tosupplier of the service\x0bs\x0c in question. Any verbal notication must be put the limits of liability contained in the Athens Convention or EU Regulationin writing and given to your Tour Manager \x0bif on an escorted holiday\x0c or 392/2009 for death/personal injury of \x17\x19,\x19\x19\x19 Special Drawing Rightsus \x0bif not on an escorted holiday\x0c and the supplier as soon as possible. \x0bSDR\x0c or 300,000 SDR under Athens Convention or \x1700,000 SDRs underUntil we know about a problem or complaint, we cannot begin to resolve EU Regulation 392/2009 except in the case of liability for war or terrorismit. Most problems can be dealt with quickly. If you remain dissatised, 250,000 SDRs. We are not liable for valuables, monies or other securitieshowever, you must write to us within 2\x1b days of your return to the U. including jewelry and watches. If they have been deposited with thegiving your booking reference and full details of your complaint. Only the reception desk on the ship for safe keeping and a receipt issued, then inparty leader should write to us. If you fail to follow this simple complaints those limited circumstances the Carriers liability will be as set out in theprocedure, your right to claim the compensation you may otherwise have Athens Convention or EU Regulation 392/2009. The use of safes onboard abeen entitled to may be aected or even lost as a result. Please note that 9essel is not a deposit with the ship or with the company under the Athenswe do oer an Alternative Dispute Resolution service, through our ABTA Convention or EU Regulation 392/2009 or otherwise. membership. Please see clause 1\x17 for further details.The limits are 1200 SDRs pursuant to Athens or 3,375 SDRs pursuant to EU Regulation 392/2009. Limits shall be reduced in proportion to any14. Arbitrationcontributory negligence by the Passenger and by the maximum deductibleWe are a Member of ABTA, membership number 92170. We are obliged to specied in Article \x1b \x0b\x17\x0c of the Athens Convention or EU Regulationmaintain a high standard of service to you by ABTAs Code of Conduct. We 392/2009. Where carriage is performed on inland waterways, and thecan also oer you ABTAs scheme for the resolution of disputes which is vessel does not go to sea the liability provisions relating to sea goingapproved by the Chartered Trading Standards Institute. If we cant resolve vessels do not apply to the cruise. In those cases the liability of the Carrieryour complaint, go to www.abta.com to use ABTAs simple procedure. to customers shall be determined in accordance with English law \x0btheFurther information on the Code and ABTAs assistance in resolving Merchant Shipping Act\x0c and The Convention on Limitation of Liability fordisputes can be found on www.abta.com or you can contact ABTA, 30 Park Maritime Claims 199\x19 \x0bLLMC 9\x19\x0c as amended by SI 199\x1b/125\x1b, a copy ofStreet, London SE1 9E4. You can also use the AITO arbitration servicewhich will be provided by on request or can be found at\x1dhttps\x1d//www. please see legislation.gov.uk/uksi/199\x1b/125\x1b/contents/made. www.aito.com for further information. The limits for non-sea going passenger vessels is 175,000 SDRs per passenger limit. Liability for property claims will be at least 1,000,00015. Conditions of SuppliersSDRs under SI 199\x1b/125\x1b \x0b\x17\x0c\x0bb\x0c\x0bi\x0c\x0c. The Strasbourg Convention on theMany of the services which make up your holiday are provided by Limitation of Liability of Owners of Inland Navigation 9essels, referred toindependent suppliers. Those suppliers provide these services in as the Strasbourg Convention with protocols and amendments, appliesaccordance with their own terms and conditions. Some of these terms to vessels sailing on waterways located in the territory of a state partyand conditions may limit or exclude the suppliers liability to you, usually subject to \x0bi\x0c the Revised Convention relating to the Navigation of thein accordance with applicable international conventions or EU regulations Rhine of 17 October 1\x1b\x19\x1b and \x0bii\x0c the Convention of 27 October 195\x19\x0bsee clause 12\x0b\x17\x0c\x0bc\x0c\x0c. Copies of the relevant parts of these terms and concerning the canali]ation of the Moselle \x0bArticle 15\x0b1\x0c of the Strasbourgconditions are available on request from us or the supplier concerned.Convention\x1d https\x1d//www.ivr- eu.com/expertises/legal/"lang en\x0c. If the Strasbourg Convention applies the limits for customer claims are \x190,00016. Special RequestsSDRs per customer subject to a minimum of \x19,000,000 SDRs \x0bsee ArticleIf you have any special requests, you must advise us in writing at the time 7\x0c. The Carriers liability for death, injury, illness, damage, delay or otherof booking. Although we will endeavour to pass any reasonable requests loss to person or property of any kind suered by customers shall, in theon to the relevant supplier, we regret we cannot guarantee any request rst instance, be governed by the Convention on Limitation of Liability forwill be met unless we have specically conrmed this. For your own Maritime Claims 199\x19 as amended by SI 199\x1b/125\x1b or where applicableprotection, you should obtain conrmation in writing from us that your the Strasbourg Convention. The Carriers liability therefore shall notrequest will be complied with \x0bwhere it is possible for us to give this\x0c if exceed those limitations provided by the said LLMC 199\x19 and SI 199\x1b/125\x1byour request is important to you. Conrmation that a special request has or where applicable Strasbourg Convention or in any further revisions,been noted or passed on to the supplier or the inclusion of the special protocols and/or amendments thereto as shall become applicable. Whererequest on your conrmation letter/invoice or any other documentation is the LLMC 199\x19 or If applicable Strasbourg Convention permits the Carriernot conrmation that the request will be met. Unless and until specically to apply a deductible, the Carrier may apply that deductible. SDRs are aconrmed, all special requests are subject to availability. We regret we monetary unit of the International Monetary Fund and current exchangecannot accept any conditional bookings, i.e. any booking which is specied rate can be found in major nancial newspapers. to be conditional on the fullment of a particular request and all such bookings will be treated as standard bookings subject to the above \x0b5\x0c Please note, we cannot accept any liability for any damage, loss,provisions on special requests.expense or other sum\x0bs\x0c of any nature or description \x0ba\x0c which on the basis of the information given to us by you concerning your booking prior17. Medical Conditions/Disabilities/Reduced Mobilityto our accepting it, we could not have foreseen you would suer or incurRegrettably, many of our tours are not suitable for customers with certain if we breached our contract with you or \x0bb\x0c which did not result from anydisabilities and they can also be physically demanding. If you have any breach of contract or other fault by ourselves or our employees or, wheremedical condition or disability which may aect your tour or any health, we are responsible for them, our suppliers c\x0c which relate to any businesstness or mobility concerns which may aect your ability to cope with including, without limitation, self-employed loss of earnings, d\x0c indirect orthe tour, please give us full details before you conrm your booking so consequential loss of any kind. that we can advise as to the suitability of the chosen arrangements. We will make reasonable eorts to accommodate special needs or cause our \x0b\x19\x0c Where it is impossible for you to return to your departure point assuppliers to accommodate them, but, if we are to help you choose the per the agreed return date of your package, due to unavoidable andright tour for your health, mobility and tness, we must be aware of all extraordinary circumstances, we shall provide you with any necessarydetails. Please note that Tour Manager \x0bif on an escorted holiday\x0c cannot accommodation \x0bwhere possible, of a comparable standard\x0c for a periodprovide individual assistance with boarding trains or coaches, or handle not exceeding three nights per person. Please note that the 3 nightyour luggage. It is your responsibility to provide us with full and accurate cap does not apply to persons with reduced mobility, pregnant womendetails of your mobility, health and tness \x0bincluding any disability\x0c, so or unaccompanied minors, nor to persons needing specic medicalwe can advise you on the suitability of tours. As standard practice all assistance, provided we have been notied of these particular needs incustomers are asked at the point of booking whether they have any advance. For the purposes of this clause, unavoidable and extraordinarymobility limitations or health concerns which may impact on their tour. circumstances mean warfare, acts of terrorism, signicant risks to humanCustomers are required to provide all relevant information to ensure that health such as the outbreak of serious disease at the travel destination orthis matter has been carefully considered and we are aware of any issues. natural disasters such as oods, earthquakes or weather conditions whichWe may require you to produce a doctors certicate certifying that you are make it impossible to travel safely back to your departure point. t to participate in the tour. Acting reasonably, if we are unable to properly accommodate the needs of the person\x0bs\x0c concerned, we will not conrm 13. Complaints and Problems your booking or if you did not give us full details at the time of booking, we In the unlikely event that you have any reason to complain or experiencewill cancel it and impose applicable cancellation charges when we become any problems with your holiday whilst away, you must immediately informaware of these details. You must also advise us as soon as possible of 9\x19 BOO.ING CONDITIONS'