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Website Privacy Policy

Great Rail Journeys North America PLC understands and respects the importance of your privacy and we are committed to safeguarding your personal information. In providing our services to you, we must collect personal information from you and this policy outlines how we treat your personal data after it has been collected.

Great Rail Journeys North America PLC reserves the right to change, modify, alter or otherwise update the Privacy Policy at any time, without prior written notice at our sole discretion. Any and all changes to our Privacy Policy will be reflected in the information listed on this page. Your continued use of the Great Rail Journeys North America PLC Website ("Website") following the posting of any changes to the Privacy Policy constitutes acceptance of those changes.

Links and Third Party Websites

The Website may contain links to third-party websites, which are not under the control of Great Rail Journeys North America PLC. Great Rail Journeys North America PLC is not responsible for the protection and/or privacy of any information which you provide whilst visiting such sites and such sites are not governed by our privacy policy. Third-party websites will be governed by their own website terms and conditions and policies, which you should review prior to use of the third-party website.

Information Collection, Use and Disclosure

We may collect information relating to you or other members of your party including:

  • ·names and contact/address details including telephone number and email address;
  • ·credit/debit card or other payment details (including card number, cardholder name, expiry date);
  • ·special requirements such as those relating to any disability or medical condition which may affect the chosen arrangements;
  • ·dietary restrictions (which may disclose your religious beliefs).

You are responsible for ensuring that other members of your party are aware of the content of this Policy and consent to your acting on their behalf in all your dealings with us.

Some of the information we collect may be considered personal information, which we collect to cater to your needs or act in your interest. Great Rail Journeys North America PLC only receives information about you when you submit such information to us by making a booking, requesting a brochure or through the use of any enquiry form on the Website. We do not collect personal information about you while you are browsing our Website.

Details such as your name, address and credit card details will be collected when you book your tour with us. By providing this information, you consent to the use of the information in order to facilitate and complete your booking and for us to contact you about your booking.

We will only disclose your information to external parties, some of which may be located outside Canada, in order to complete your booking with us and exercise our responsibilities to you as our customer. It may also be necessary to share your information for associated administration, or seeking professional advice related to your booking.

We may also use the information you have submitted to us to contact you about our offers, which are updated regularly. If you would rather we did not use your information to contact you about offers you can indicate this using the opt-out option included in our communications with you. If you would like to receive further offers but have already opted out then please contact us at Great Rail Journeys North America PLC, 3rd Floor, 369 Lexington Avenue, New York, NY10017, USA or by email at grjusa@greatrail.com.

When you visit our site by selecting a link from another, we may store the name of the site you have navigated from for internal administration purposes.

We may need to disclose your information where required by law, where such a request is made by a legal authority. We may need to disclose our customer list including any personal information relating to you to a third party who acquires or attempts to acquire all or substantially all of the asset/stock in our company or our website. We may also disclose information to organizations who act as "data processors" on our behalf, or to other organizations that perform business functions on our behalf, some of whom are outside Canada. These functions include administration, providing services (and contacting you were necessary), customer care, business management and operation, re-organization/structuring/sale of our business (or our group companies), risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, measuring and assessing customer purchasing preferences and trends, dispute resolution, credit checking and debt collection.

Any communication you have with Great Rail Journeys North America PLC may be recorded for the purposes of training and monitoring.

You can also choose not to provide us with some of the information we request, however as a result we may not be able to complete your arrangements.

Access to and Correction of Information

You have the right to access a copy of the information we hold about you (for which we may charge an administration fee) and correct any inaccuracies in your information.

You can contact us at Great Rail Journeys North America PLC, 3rd Floor, 369 Lexington Avenue, New York, NY10017, USA or by email at grjusa@greatrail.com.

Security

Great Rail Journeys North America PLC has security measures in place to prevent the loss, misuse or alteration of data under its control. Information you provide to us will be stored in secure databases at our secured offices, and protected from prohibited and/or unauthorized viewing and usage.

However, there is no 100% secure method of transmission over the Internet or electronic storage, and while we protect the information under our control, we cannot guarantee its security. Many methods of communication, such as emails and messages sent via web browser, are not encrypted and are therefore more susceptible to being intercepted.

Great Rail Journeys North America PLC is not liable for personal data lost or intercepted in transmission to the website.

Cookies

Cookies are files sent to your Internet browser that are stored on your computer. Cookies identify a computer browsing a website, not an individual.

Great Rail Journeys North America PLC uses cookies in a number of ways, including:

  • simplifying your booking by saving you from resubmitting your information, and helping us keep track of a booking between pages;
  • improving our Website and the services we provide, by analyzing information about computers browsing our website;
  • for personalized marketing purposes, Great Rail Journeys North America PLC contacts customers who have submitted their email address, with an opt-out option included in every communication;
  • offering a personalized browsing experience while you are visiting our site, by using cookies stored on your computer during previous visits to recommend services you may be interested in.

You may experience advertisements from us when browsing other websites. These are effected by cookies that do not hold personal details and that are based on your browsing during visits to our website.

If you wish to manage, block or remove cookies then your Internet browser will allow you to do so. This may detrimentally affect your browsing experience.

For details on the specific cookies typically used by Great Rail Journeys North America PLC, please go to www.greatrail.com/ca/things-you-should-know/statement-on-cookies/.

To find out more information about cookies, please visit www.allaboutcookies.org.

Questions and Issues

Any questions or issues about our Privacy Policy can be directed to Great Rail Journeys North America PLC, 3rd Floor, 369 Lexington Avenue, New York, NY10017, USA or by email at grjusa@greatrail.com.

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