Customer Reviews

Customer Reviews



Customer Reviews

Of course, we believe that 'by rail' is the ultimate way to travel, and that our holidays by rail are the greatest way to see the world. And we're not alone; more than 90% of our customers say they would recommend us to a friend, and thousands go on to book another holiday with us.

We actively encourage our customers to get in touch with us after their holiday, and welcome all feedback to make our holidays even better. This is why we have a number of customer reviews available across a broad selection of tours in our programme.

Reviews of individual tours can be found on that tour's page, but here is just a small selection of our customers' comments...

 



"Having returned from our second holiday this year with GRJ I felt I had to write to say what a great organisation you are part of.

Firstly, we were with Graham on the Norwich & Norfolk Broads trip, shortly followed by Abbie on the Swiss trip. Both were highly enjoyable, very relaxing and extremely well organised holidays.

This was our third journey with yourselves and we hope to go even farther afield at a later date."

Mr & Mrs Scully, Norwich & the Norfolk Broads


"We have had a great holiday and were well looked after by AmaWaterways and our Tour Manager, Bettina. We really appreciated that almost all of the excursions were included in the price we paid.

For us, the rail journey to and from the ship was part of the holiday and although it saves no time was preferable to worrying about getting to an airport and all the hanging around that accompanies air travel.

Over several years we have travelled with any number of companies, but have come back to Great Rail Journeys many more times than to any other."

Mr & Mrs Humby, Tulips Cruise


"Having just returned from our Great Rail Journey to Las Vegas and the Golden West, I must let you know how much we enjoyed it.

Not only was it great value - we couldn't have had half the experience under our own steam - but the itinerary was chosen judiciously to take in all the 'must sees' in the states we visited.

On top of this, the day-to-day organisation was superb: Nick, our tour guide, was solicitous without being obtrusive, and we were whisked from place to place without having to think about a thing. We'd been told, quite correctly, to regard it as an adventure rather than as a holiday - it's an adventure we want to repeat."

Mr & Mrs Pugh, Las Vegas & the Golden West


"I have just returned from a very enjoyable holiday to Sirmione on Lake Garda with Caroline Mcintosh as our Tour Manager.

I have had several holidays in the care of Great Rail Journeys and have always been very happy with the experience. As a solo traveller, it is a good and safe way to visit lots of interesting places, with the confidence of being in good company, staying in good hotels and knowing that the tour manager is keeping everything running smoothly."

E. Enid Holbrow, Sirmione on Lake Garda


"We wanted snowy mountains, a good hotel, and a relaxing Christmas without the UK consumerism. We wanted to avoid queues and hassle at airports. Our trip to Garmisch-Partenkirchen (such a pretty town) was exactly what we had hoped for. A really good and caring Tour Manager, Beverley, was the icing on the cake. And talking of cakes - those at the patisserie near the hotel were wonderful!

Reindl's Partenkirchnerhof Hotel lived up to its 5-star rating and made us very welcome. A warm and friendly family hotel with high standards and good food. We visited the stunning Partnach Gorge, with frozen waterfalls and icicles hanging over rushing water. We had mountains all around, a beautiful day visiting Bavarian castles, a horse-drawn sleigh-ride on Christmas morning, Innsbruck for the Christmas market (much gluhwein and sausages!) and the high point was the train ride to the top of the Zugspitze on a clear, sunny day. You could see forever.

We loved it all! Thank you Great Rail Journeys for another good trip!"

Mr & Mrs Newman, Bavarian Christmas Wonderland


For reviews of the door-to-door luggage service we recommend, click here



Experience
  • Book with the UK’s leading rail holiday operator with over 30 years’ travel experience
  • Our Tour Managers and experienced local guides share their in-depth knowledge of each destination
  • Choose a fully escorted tour or speak to our experienced Travel Consultants about a tailor made holiday
Value
  • Our tours include rail travel, transfers, a Tour Manager, quality hotels and many meals
  • Enjoy a full programme of exciting excursions, guided tours and sightseeing
  • Every holiday covered by the exclusive Great Rail Journeys Price Promise
Service
  • Speak to a dedicated team of Tour Advisors based in our York offices
  • Flexibility to add UK rail, domestic flights, overnight hotels, upgrades and tour extensions
  • Our service has been recognised in The Telegraph Travel Awards and British Travel Awards
Fully Protected
  • Great Rail Journeys is a member of ABTA and AITO
  • All flight inclusive bookings are ATOL protected under license 3278
  • Online bookings are secured by Thawte and payments are processed using Verified by Visa or MasterCard SecureCode technology
 
ABTA No. V2170
ATOL 3278
AITO
CLIA
Sustainable Tourism - 3 star
British Travel Awards 2013 - Best Overall Holiday Company by Train
The Telegraph Travel Award 2011
IIC
Opening Hours (EST)

Monday

3:30 AM - 3:00 PM

Tuesday

3:30 AM - 3:00 PM

Wednesday

3:30 AM - 3:00 PM

Thursday

3:30 AM - 3:00 PM

Friday

3:30 AM - 2:00 PM

Saturday

4:00 AM - 12:00 PM

Sunday

5:00 AM - 11:00 AM

Cookie Control

By continuing to browse our website you are consenting to the use of cookies

Full details of the cookies used on our website can be found in our Statement on Cookies.

More information