ABTAATOLAITO

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Opening Hours (EST)

Monday 3:30 AM - 3:00 PM

Tuesday 3:30 AM - 3:00 PM

Wednesday 3:30 AM - 3:00 PM

Thursday 3:30 AM - 3:00 PM

Friday 3:30 AM - 2:00 PM

Saturday 4:00 AM - 12:00 PM

Sunday 5:00 AM - 11:00 AM

Frequently Asked Questions

1. GENERAL INFORMATION

Why travel by train?

Travelling by rail is a great way to experience the UK, the Continent - and further afield. On a train you can get up and stretch your legs, visit the buffet car for refreshments, or simply sit back in your comfortable, reserved seat and enjoy the spectacular, ever-changing scenery as you speed to your destination. By rail you can experience sights that cannot be seen any other way: from panoramic coastal routes to a journey through majestic Alpine scenery or along spectacular gorges, the train provides the ideal viewpoint.

If you haven't ventured into Europe by rail before, you will be pleasantly surprised by how little time it takes to reach your destination. Travellers arriving at St Pancras International are whisked through check-in and can be relaxing in their seats on board Eurostar within half an hour. The journey to Paris now takes just over two hours and the journey to Brussels just under two hours.

When is the best time to go?

It depends entirely on your destination, and what sort of weather you like. If you prefer to avoid the hottest part of the year, then try not to travel in July and August - though northern Europe is generally cooler than southern Europe. The Alps also tend to stay a little cooler over the summer, thanks to their altitude. On the other hand, the closer to the main summer season you go, the better the chances of getting some sun! If you are travelling to countries in the Southern Hemisphere, don't forget that the period from February to April is their autumn, and September to November is spring.

Many of our winter tours are to countries with colder climates. Naturally we can't guarantee snow, but our Tour Advisors will help you choose a departure date to suit you - whether you want to see beautiful winter scenery under a blanket of snow, or meadows full of colourful springtime flowers.

Are they holidays for rail enthusiasts?

Our customers book with us because they appreciate the comfort and relaxation of travelling by train and look upon the journey as part of their holiday, rather than because they are rail enthusiasts. Our holidays attract customers with a wide range of interests and they are not designed specifically for enthusiasts, however as many of the destinations included in our tours are selected for their excellent railway connections and excursions, rail enthusiasts will find much to interest them.

On occasions travel is on Sundays or public holidays – can I expect extended journey times and disruption as in the UK?

No. Other than in the UK, principal trains throughout the world run to the same schedules every day of the week. The infrastructure in place ensures that engineering works, including major renewals and upgrading, generally have little impact on train running.

Can you book me individual rail tickets?

We only deal with our pre-booked group itineraries however our brand GRJ Independent, arranges independent, tailor-made holidays by rail around Europe and beyond. Visit www.greatrail.com/grj-independent-holidays/ or call 01904 527119 for more information.

Do you organise rail holidays in the UK?

Yes! We offer a great selection of tours within the UK to destinations such as the Scottish Highlands and Islands, Wales, Yorkshire, the Isle of Man, Norfolk and the south coast.

2. ABOUT OUR HOLIDAYS

How many people go on one of your holidays?

The maximum number varies from tour to tour, but it is usually between 35 to 45 people. The majority of our tours travel with a full complement and it is very rare that we have to cancel due to lack of numbers.  However, on occasions it is necessary for us to cancel tours due to low numbers. As a general rule, the minimum number of passengers required to operate a tour is 15 and we will always contact our customers in good time should it be necessary to cancel or make an amendment to the scheduled programme.

What are the excursions like?

Excursions are included in the price of your holiday. They are designed to give a balance of cultural, historical and social interest and to give you insight into the areas we visit. We try to use trains for excursions, however we sometimes utilise coaches or boats to get to places of interest. Where coaches are used, these are of high quality and aim to keep coach journeys to a maximum of two hours between stops. On most excursions, in addition to your Tour Manager, we are accompanied by a local guide to impact specialist knowledge of the sights being visited. Some excursions are to off-the-beaten-track destinations that simply would not be stumbled upon without this local knowledge.

Do we have to join in?

Travelling on a Great Rail Journeys holiday, you will never feel "herded", and customers sometimes break away from the group to explore independently. There is plenty of flexibility within the itineraries and options to dine and explore independently. Many of our excursions will feature free time at a destination, to explore it at your own pace. There are also those who prefer to forego a particular excursion to relax at the hotel - it is your holiday after all.

Your Tour Manager is there to provide help when you need it or to discreetly 'disappear' when you don't. The programme of activity is comprehensive, but not compulsory - it is very easy to opt in or out as one pleases. There is time to yourself and freedom to indulge your own interests.

What’s the difference between a First Class and a Standard Class tour?

"First Class" and "Standard Class" refers to the class of rail travel which you will primarily use. In all other senses, we treat our groups equally. So your standard of hotel, your excursion programme and the quality of service you receive from our staff remains the same.

First Class is always more spacious and includes meals and drinks on certain journeys - as noted in the tour itinerary. Whilst slightly less spacious, Standard Class accommodation in Europe is generally still more comfortable than you may be used to in the UK.

What is the dress code?

Wear what you are comfortable in and what is appropriate for the tour, remembering that the more outfits you bring the heavier your cases will be! Customers generally find a sturdy pair of shoes they are able to walk in is useful - particularly for tours including sightseeing and guided walking tours. Other suggestions include a waterproof jacket, umbrella, sunglasses and 'layers' so you are able to dress for the weather, whether that be sun, snow or both! Where more formal wear is required (e.g. gala dinners on the river cruises), we will inform you of this in your holiday documentation - generally this will entail a shirt and tie for men and equivalent for ladies.

Overall it is important to dress for the weather in your destination, so check weather reports before you travel.

What facilities will my hotel have?

Our hotels are carefully selected to provide keen value for money, a warm welcome with high quality service and comfortable rooms, all in convenient locations with amenities close at hand.

We indicate the official star rating and provide a short description of each hotel on the 'Hotels' tab found on our tour pages. The hotel description details its location and facilities to help you decide if the hotel is suitable for your needs. Most hotel bedrooms on Great Rail Journeys are equipped with a private bathroom, telephone and colour television, with the exception of certain specialty accommodation such as safari lodges. Many hotels also offer hairdryers, minibars, safes, tea and coffee making facilities and so on and where these are available, they will be detailed in the 'Hotels' section. If you have any further questions about the hotel included on your tour, please do not hesitate to telephone us on 01904 521936.

Full details about the facilities available at all of our hotels will be forwarded to you with your holiday documentation.

What about single travellers?

Great Rail Journeys holidays are very suitable for people who are travelling on their own. The convivial nature of a group environment means there is always someone to share experiences with, should you choose to.

Typically up to 15% of the travellers on a group can be single travellers, with the remainder being made up of couples, or two (or more) friends travelling together.

What do the Tour Managers do?

Your Tour Manager meets you at St Pancras International, or your airport or UK hotel location, and remains with you throughout your holiday. Our Tour Managers have been chosen specifically for their friendliness, organisational skills and willingness to help, which means you can take the time to truly relax, safe in the knowledge that someone else has organised everything from train reservations to hotels and transfers. They are never far away if you need assistance and will provide suggestions for places to go and things to do when there's a free day. Should you wish to explore independently they will fade into the background.

3. SPECIAL REQUIREMENTS

What do you do about special requests for diets or rooms?

Any requests for special diets or room allocations must be requested at the time of booking. We pass rooming and dietary requirements on to the relevant hoteliers and suppliers, who will do their best to help. Please advise our staff as early as possible when booking.

Can we travel back later/travel out earlier and extend our holiday?

We can often arrange for you to travel out a day or so earlier or return later but are only able to add nights to the beginning or end of the holiday. In Europe, we can offer extensions in Cologne, Brussels and Paris on tours travelling through these locations. Worldwide tours often offer extensions visiting places near to the main tour location, details of these are available on the individual tour pages for worldwide tours. More details can be found in the "add-ons" page on this website, or, if you have something specific in mind, such as a tailor-made extension, give one of our Tour Advisors a call and they will be happy to discuss your ideas with you.

What about other special requests?

We do our best to provide a holiday that will suit your individual needs. Please do not hesitate to contact one of our Tour Advisors to discuss any special requirements you may have.

Can I make this a surprise holiday for someone?

We will be happy to help you arrange a surprise holiday! Please note that we are not able to send out your documents in plain envelopes, so if you live at the same address as the person you wish to surprise, please supply us with an alternative address so that the Great Rail Journeys envelopes don't give the game away! Any requests of this nature should be made at the time of booking. Do make sure to give us a telephone number which it is "safe" to call, and remember to let us know when the secret is out!

4. MOBILITY AND SUITABILITY

I’m not sure if this is the right holiday for me…

Please read the section Essential Information advising you of what to expect on your journey and do not hesitate to contact our office on 01904 521936 if you have any further questions.

We are conscious that our holidays are not suitable for everyone, not only in terms of personal taste but in the ability to cope with the demands of a particular holiday. Although our tours are designed to be conducted at a leisurely pace, they can also be physically demanding. Typical issues include guided walking tours, the lack of a lift in a particular hotel, altitude, climatic conditions and so on. We want to ensure that all our customers have an enjoyable holiday!

We have a Mobility team within the office who will be happy to provide guidance about our holidays and answer any further questions you may have about a specific holiday. Please advise us before any booking is made if anyone in your party has a medical condition or disability that may affect your/their holiday arrangements or if there are any health or fitness concerns which may affect your/their ability to cope with a tour. Please also remember to advise us of any changes to mobility or fitness levels between booking your holiday and travelling.

Will I have to carry my luggage?

We try to arrange porterage (where this is available is specified on a per-tour basis), but on occasions, yes, you will and we suggest a suitable case size in Essential Information. Porterage is not always available and so you will usually need to lift your own case onto and off trains, and onto luggage racks within trains. You may also need to carry it some distance between platforms/stations or to hotels. With this in mind, you are best to take one small suitcase and one piece of hand luggage per person. Please note that your Tour Manager cannot provide individual assistance with boarding trains or coaches, or carrying your luggage.

We have teamed up with 'The Baggage Man' who can arrange transport of your luggage from your home to destination. This company is not affiliated with Great Rail Journeys. We will send details of this service to our customers about 10 weeks prior to departure.

What type of suitcase should we take?

Recommended suitcase dimensions

As porterage is not included on all of our tours, you will need to carry your own case on and off trains, and find somewhere to stow it once on board. With that in mind, we suggest the following dimensions as ideal: 61cm x 38cm x 23cm - (24" x 15" x 9"), weighing about 34lb/15kg. This may seem quite small, especially for longer holidays, so here are some packing tips:

  • If you are travelling with a companion, take a smaller suitcase each rather than a larger one between you. It is easier to find space on a luggage rack for two small cases than one large one.
  • Suitcases with wheels are very, very useful.
  • Remember that many of our hotels offer laundry service - perhaps you can take fewer clothes and have them cleaned.
  • Most hotels have irons available, so don't worry about clothes being folded a few times.
  • With some exceptions (eg. river cruises where more formal attire is expected), you may wear what you are comfortable with at all times.
  • If you intend to purchase souvenirs, ensure to leave space in your suitcase for them.

 

 

 

 

Do you accept children on your holidays?

Of course - though we feel it only fair to make it known that our clientele is generally drawn from a more mature age group and children may not necessarily enjoy the long train journeys and the types of activity that we organise. If you are unsure, please discuss your requirements with a member of our staff.

Is there an upper age limit?

No. What is important is not your age but your ability to manage the tour. If you have read Essential Information and you think you would be able to manage the tour, we will be glad to have you on board. Can you beat our current champion of 97 years old?

5. MAKING YOUR BOOKING

When do I need to book?

Each tour has a set number of departures with a limited group size. Many tours fill quickly so it is always advisable to book early to get your preferred choice of dates. We do not offer late booking discounts so there is no benefit in delaying booking your holiday - in fact many of our tours come with an early booking discount. A deposit is needed to fully reserve any of our holidays.

Once you have booked and paid us the appropriate deposit for your holiday, we guarantee that you will not be surcharged. This means that even if a cost increase is imposed upon us by a supplier - for example due to an increase in fuel costs - and we need to increase the holiday price for all new bookings, we guarantee that a price rise will not affect you, if you have already booked your holiday. Conversely, if a price drops after you've booked, we'll pass on the difference to you. It really does pay to book early.

I’ve seen a holiday I like: how do I find out what space is available?

This website is constantly updated with booking availability and additional departure dates - click on 'Check Availability' on your chosen holiday for a list of departure dates and an indication as to whether there are spaces still available. Alternatively, you can contact one of our Tour Advisors on 01904 521936 to check the availability of your chosen holiday.

How do I make a booking?

There are four ways to book a holiday:

  1. Directly from this website by clicking on the 'Check Availability' button on your chosen holiday page.
  2. By telephoning our Tour Advisors on the number shown with your chosen holiday on the website or on the relevant page in our brochure. Our Tour Advisors will be happy to complete your booking details and take a deposit by card payment over the telephone.
  3. By telephoning our Tour Advisors to make a provisional booking. We will hold the place(s) on your chosen holiday for up to 7 days.
  4. We also sell our holidays through selected travel agents.

Can I book with my local Travel Agent?

Great Rail Journeys have a number of appointed travel agents throughout the UK who will be happy to assist you with your booking. These include AITO specialist agents and most good independent agents. We will be able to offer guidance; just ask a member of our staff. We also tour a number of travel shows around the country, where you will be able to meet with a member of our team in person. For more information on times and locations, see our customer events page.

What happens next?

Once you have made your booking and a deposit has been paid, we will forward a Confirmation of Booking to you. Your confirmation will show a breakdown of the accommodation and services booked on the holiday, the remaining balance and the date when it has to be paid.

6. MONEY MATTERS

How do I pay my deposit?

If you book online or by telephone, payment is required by debit or credit card. If booking through a Travel Agent, payment is made directly to your Agent. Please note a surcharge of 2% will be levied for any credit card transactions.

How do I pay my balance?

The final payment for your holiday is due 60 days prior to departure (70 days if you are on a cruising holiday). If you have not already made your final payment, here is how you can pay:

  • Call our Customer Services team on 01904 527105 to pay over the phone using a credit or debit card (please note there is a 2% handling fee for all credit card transactions)
  • Post a cheque to the address shown on the letter received with your preparations booklet, together with the payment counterfoil found at the back of your confirmation of booking
  • Pay by bank transfer, by visiting your branch or going online (instructions can be found on the payment counterfoil found at the back of your confirmation of booking)

How do I redeem vouchers?

If you have a holiday voucher for Great Rail Journeys for money off your holiday, you will need to phone our customer services team on 01904 527105 and quote the code given on the voucher. You will need to send in the voucher by post when paying your final balance.

Which credit/debit cards do you accept?

Debit - Visa Debit, Maestro (Switch) and MasterCard Debit.

Credit - Visa and MasterCard.

Is there a charge for using a credit card?

We do not charge for payment with a debit card. However, if you choose to make payment by credit card then a surcharge of 2% is added to your balance. For more information, please read our Booking Conditions, section 3 "Payment"

May I pay by installments?

You are more than welcome to make regular payments towards your holiday cost, providing that the full balance has been received by the balance due date.

What is included?

Our holidays include return rail travel with appropriate transfers, hotel accommodation, a number of meals and the services of your Tour Manager. Our holidays are rich in content and include city tours, guided visits, excursions, meals, transport, and hotel accommodation. Each Itinerary specifies exactly what is included, so there are no 'hidden' extras. Our experience means that the major sights you would wish to see are included in the package - and in the price.

7. YOUR HOLIDAY DOCUMENTS

What information will I get before I leave?

About 10-12 weeks before your holiday you will receive an 'Update Letter', containing:

  • Departure and return times.
  • Information about your holiday including luggage advice and tips on what to pack.
  • Eurostar terminal guide (if applicable)
  • Details of the UK Rail Tickets we can offer to take you from your local station to the holiday departure point.
  • Details of hotels bookable through us, should you wish to stay the night before or after your holiday in Central London or at your departure location.
  • Details of our recommended luggage delivery scheme 'The Baggage Man'.
  • A reminder about your balance due date.

About 2 weeks before departure, you will receive an itinerary and your final travel documents. Check these immediately and contact us if anything is not clear.

8. BEFORE YOU GO

What currency will I need?

This obviously depends on where you are going. As you may already know, many European countries now use the Euro but this does not apply to all.

Please find a table below highlighting the countries that we visit and the currency they use.

Country

Currency

Country

Currency

Austria

Euro

Monaco

Euro

Australia

Australian Dollar

Mongolia

Tögrög

Belarus

Belarusian Rouble

Morocco*

Moroccan Dirham

Belgium

Euro

Namibia

Namibian dollar

Bhutan

Bhutanese ngultrum

Nepal

Nepalese rupee

Botswana

Pula

Netherlands

Euro

Burma

Burmese kyat

New Zealand

New Zealand Dollar

Cambodia

Cambodian Riel

Norway

Norwegian Krone

Canada

Canadian Dollar

Peru

Nuevo Sol

China

Chinese Renminbi

Poland

Zloty

Croatia

Kuna and Croatian Dinar

Romania

Romanian Leu

Czech Republic

Czech Koruna

Russia

Russian Rouble

Denmark

Danish Krone

Singapore

Singapore Dollar

Ecuador

US Dollar

Slovakia

Euro

Estonia

Euro

Slovenia

Euro

Finland

Euro

South Africa

South African Rand

France

Euro

Spain

Euro

Germany

Euro

Sri Lanka

Sri Lankan rupee

Greece

Euro

Sweden

Swedish Krona

Hong Kong

Hong Kong Dollar

Switzerland

Swiss Franc

Hungary

Forint

Tanzania

Tanzanian shilling

Ireland

Euro

Thailand

Thai Baht

Italy

Euro

Turkey

Turkish Lira

India*

Indian Rupee

Ukraine

Ukrainian Hryvnia

Japan

Japanese Yen

USA

US Dollar

Latvia

Euro

Vietnam

Vietnamese Dong

Luxembourg

Euro

Zambia

Zambian kwacha

Malaysia

Malaysian ringgit

 

 

 

Please note that the countries with an asterisk (*) have closed currencies and local currency cannot be obtained in the UK.  In these circumstances, we would recommend our customers to take sterling which can be exchanged locally.

Although some countries have their own currencies, it can sometimes be better to take a different currency.  For example, US Dollars are much more widely used in Russia than the Rouble and many customers take sterling or Euros to Turkey rather than Turkish Lira.  Please check with one of our Tour Advisors or a local Bureau de Change for up to date information and guidance in good time prior to your departure.

What about Visa and Passport requirements?

Most of our clients hold UK passports: any advice we give will be for UK passport holders. If you hold a passport for another country, or have special circumstances (for example, a criminal record), it is wise to contact the embassy of all countries you will be passing through. Visa requirements can change without us being notified, so we are unable to provide definitive information. Entry requirements for the United States, in particular, have recently been changing quite rapidly.

For British Citizens, a standard 10-year passport is required for all holidays and must be valid for at least six months beyond your planned return date. If your passport expires before this or if your passport is endorsed in any way, it may still be acceptable but you should contact your local passport office or the consulate/embassy of the country/countries you plan to visit or transit through for detailed advice.

Where a visa is required, we give details of how this visa may be obtained and whether the cost of the visa is included in the cost of the holiday. Please note that entry requirements can change without us being notified, so for the latest information on visa requirements for a particular tour, please call a member of our team on 01904 734939.

9. JOINING YOUR TOUR

How do I get to St Pancras International?

First Capital Connect and East Midlands Trains services arrive directly into St Pancras International, while next door King's Cross station is served by East Coast, Grand Central, First Capital Connect and Hull trains. A short walk away, Euston station is served by London overground, Virgin Trains, Scotrail and London Midland.

By tube, St Pancras International is served by the Northern, Victoria, Piccadilly, Circle, Hammersmith & City and Metropolitan lines.

Can you arrange rail travel from my home station?

For a hassle-free start to your journey, we can arrange tickets to the start of your tour from your closest available train station. Prices for this service start at as little as £15 one-way, with reserved seats and flexible timings. This service is available for all tours, whether starting at St Pancras, somewhere else in the UK or an airport. Upgrades to First Class are available from as little as £30. For more information see UK rail connections on our Add-ons page.

How do I get to the start of my UK tour?

We can arrange rail travel to the beginning point of your UK tour (see previous question). Alternatively, you may wish to drive, in which case it is important you contact us for information on parking. Many of our UK hotels offer parking, however we cannot always guarantee this, and it may be the case that we direct you to alternative parking instead, which will likely be payable locally.

What time will we need to meet at St Pancras International, the airport or our UK hotel?

We will confirm the time you should meet your Tour Manager and group in the travel documents sent to you around 10-14 days prior to your holiday. Typically the meeting time is around 45 minutes before the departure of your Eurostar or at least 3 hours before your flight departure time. In the case of UK tours, it will most likely be on the morning of Day 1.

What do we do if we are delayed getting to St Pancras/Heathrow/Gatwick?

If you are delayed on your way to meet your group, please call our office as soon as you are able to on 01904 521900 to advise us of your situation. If you are calling this number out of office hours, our recorded message will give you an alternative 'emergency on-call' number to call. We are available 24 hours a day, 7 days a week, 365 days a year for our customers.

What if we need to stay in London the night before our tour departs?

We can book a wide range of hotels in central London for the night before you depart on your tour from St Pancras International, and also for your return to the UK. Details of the hotels available and how to book will be sent 10 weeks before your departure. Alternatively, visit our London Hotels page, where you will find more information on the hotels available. You can contact us on 01904 521936 for more details.

10. FLIGHTS AND FLYING

What upgrades are available on flights, and what do you get for your money?

This depends on the holiday, and on the airline used. Here is a brief summary of what is available with each airline featured throughout our programme and what the upgrade entails. Prices for upgrading vary massively depending upon the availability. If you are interested in upgrading from economy class, please contact a member of staff for an up to date quotation.

Airline

Upgrade

Aeroflot

Premier Class (Business Class)

  • Welcome drinks on board
  • Comfort kits
  • 38" seat pitch
  • Working table and adjustable head pillow
  • Food and drinks are included

Air Canada

Executive First

  • Fully flat bed
  • Premium wines and food
  • Aisle access for all seats
  • Amenities kit
  • On-board bar

Air New Zealand

Premium Economy 

  • 38" leg room with additional recline of 50% more than Economy
  • Access to the on-board bar
  • Dine from a menu
  • Amenities pack, including skin care products, toothbrush and toothpaste

Business Premier

  • Fully flat bed including duvet and sleep sheet with pillow
  • Aisle access for all seats
  • Restaurant-style dining
  • Access to the on-board bar which also provides snacks
  • Amenities kit including socks, earplugs, toothbrush, toothpaste, eyeshades, lip balm and eye gel

British Airways   

World Traveller Plus

  • Online check-in
  • Separate cabin
  • Wider seat with 38" seat pitch (Economy 32")
  • Additional recline and extra leg room
  • Three-course menu offering two Club World meal options served on china crockery with metal cutlery and linen napkins

Club Europe

  • Priority check in and dedicated baggage drop-off
  • Lounge access with complimentary food
  • A separate, more spacious cabin
  • Guaranteed aisle or window seat
  • Enhanced menu with a large selection of wines
  • 34" seat pitch with a wider seat
  • More leg room

United Airlines

United BusinessFirst

  • Fully flat bed (on long haul flights only)
  • Gourmet menu
  • United Club Lounge access
  • Amenities kit

Delta

Economy Comfort
(can only be requested approx 30 days prior to departure)

  • Extra 4" leg room
  • Additional 50% recline than Economy
  • Early boarding

Business Elite

  • Additional recline (but not yet 180 degrees)
  • Fully flat bed with aisle access - coming soon!
  • World-class dining - 5-course menu with wine pairing
  • Club Lounge access

Jet Airways

Premiere

  • Fully flat bed
  • Aisle access for all seats
  • Gourmet 5-course meals
  • Personal amenities kit with designer products
  • Lounge access and priority check in

First Class

  • 8 private suites
  • Fully flat beds
  • Dual sliding doors with a private wardrobe
  • Meeting and dining space for 2 people
  • Gourmet 5-course meals
  • Personal amenities kit with designer products
  • Lounge access and priority check in

KLM

Economy Comfort
(This can only be booked with the online check in and passengers will then pay an additional fee on the website with their own card details)

  • Extra leg room in seats at the front of the plane
  • Double the recline than in Economy

Business Class

  • 3-course menu
  • Dedicated check in desk
  • Access to the KLM lounges
  • 190cm-long seats with 175 degrees recline
  • Comfort kit

Qantas

Premium Economy

  • Wider seat with more recline
  • 38" leg room (Economy 31"-32")
  • Leg rest and adjustable head rest
  • Enhanced food and wine menu

Business Class

  • 48"-50" leg room
  • Fully flat bed
  • Access to the International Business Lounge
  • Fully flat bed
  • On-board bar with award-winning wines
  • Fine dining
  • Amenities bag including a small towel, skincare products, toothbrush, toothpaste etc.
  • Priority boarding and departure
  • Priority baggage reclaims

Scandinavian Airlines

Business Class

  • Lounge access
  • Fast track through security
  • 3-course meal and drinks included

South African Airways

Business Class

  • Fully flat beds
  • Separate check in desks
  • Lounge access
  • Adjustable lumbar support
  • 2-2-2 seat configuration
  • Gourmet a la carte restaurant-style dining
  • Wine to match your meal or champagne
  • Special amenities kit
  • Large pillows and snug duvets

Virgin

Premium Economy

  • Dedicated check-in desk and priority boarding
  • 21" wide soft leather seat with 38" seat pitch (Economy 31")
  • Pre-flight and complementary drinks served throughout
  • A separate cabin
  • Enhanced menu, food served on china plates and steel cutlery
  • After-dinner liqueur
  • Complimentary newspaper
  • Personal seatback TVs with power on demand
  • In-seat laptop power

Upper Class

  • Chauffer-driven car ride
  • Virgin Clubhouse access (free spa/hair treatments, library, cocktail bar and brasserie)
  • An ottoman which doubles as a seat
  • A choice of meals and fine wine
  • A separate bar
  • A soft leather seat which turns into one of the longest (6ft 6 inches) fully flat beds in business class at the touch of a button
  • Direct aisle-access and forward facing seats
  • 10.4" personal touch screen monitor showing award-winning entertainment

Approximately how long are the flights on my holiday?

Please find a table below highlighting the duration of each flight applicable to our tours.  Please note that these details are approximate and final confirmed flight timings will be enclosed with your final holiday documentation.

Tour

Route

Duration

Across the Roof of the World to Tibet

Heathrow to Beijing

10 hrs 40 mins

Lhasa to Chengdu

2 hrs

Chengdu to Heathrow

10 hrs 50 mins

Adventures in New Zealand

Heathrow to Los Angeles

11 hrs 25 mins

Los Angeles to Auckland

13 hrs 30 mins

Auckland to Heathrow

23 hrs 20 mins

Andalucian Explorer

Malaga to London

2 hrs 35 mins

American Queen & Pullman

London to Chicago

8 hrs 25 mins

Arctic Circle Express

London to Stockholm

2 hrs 20 mins

Oslo to London

2 hrs

Around the World in 53 Days

Heathrow to New York

7 hrs 25 minutes

San Francisco to Shanghai

13 hrs

Australia & the Ghan

London to Cairns via Dubai

21 hrs 20 mins
plus layover time

Sydney to London via Dubai

22 hrs 50 mins plus layover time

Baltic Explorer

St Petersburg to London

3 hrs 10 mins

Burma - the Road to Mandalay

London to Yangon

11 hrs 40 mins

Yangon to Bagan

1 hr, 10 mins

Mandalay to Heho

40 mins

Heho to Yangon

1 hr

California's Parks & Pacific Coast

London to Seattle

10 hrs

Los Angeles to London

11 hrs 30 mins

Canada Coast to Coast

London to Vancouver

10 hrs

Halifax to London

6 hrs 15 mins

Canada & the Rocky Mountaineer

London to Toronto

7 hrs 35 mins

Vancouver to London

10 hrs

Cape Town, the Blue Train & Kruger

London to Cape Town

12 hrs 30 mins

Johannesburg to London

11 hrs 45 mins

Colonial Malaysia, Singapore & Borneo

London to Penang

13 hrs, 15 mins

Singapore to Kota Kinabalu

2 hrs, 20 mins

Kota Kinabalu to Sandakan

50 mins

Sandakan to London

17 hrs 40 mins (+ stopover time)

Dar Es Salaam to Cape Town

Heathrow to Dar Es Salaam

9 hrs 50 mins

Cape Town to Heathrow

12 hrs 30 mins

Darjeeling & the Last Himalayan Kingdom

London to Delhi

8 hrs 50 mins

Delhi to Calcutta

2 hrs

Paro to Delhi

1 hr

Discovering Japan

London to Tokyo

12 hrs 30 mins

Tokyo to London

12 hrs 30 mins

Fjords of Norway

London to Bergen (via Oslo)

3 hrs

Oslo to London

2 hrs

Highlights of Southern India

Heathrow to Chennai

10 hrs 45 mins

Cochin to Heathrow

10 hrs 40 mins

Hong Kong, Guilin & the Wonders of China

Heathrow to Beijing

10 hrs 40 mins

Hong Kong to London

12 hrs 30 mins

India's Palace on Wheels

London to Delhi

8 hrs 50 mins

Delhi to London

8 hrs 50 mins

India's Golden Triangle

London to Delhi

8 hrs 50 mins

Delhi to London

8 hrs 50 mins

India's Golden Triangle & Tiger Safari

London to Delhi

8 hrs 50 mins

Delhi to London

8 hrs 50 mins

Moscow & St Petersburg/A Russian Tsar's New Year Ball

London to Moscow

3 hrs 40 mins

St Petersburg to London

3 hrs 10 minutes

New York & Vermont in the Fall/at Christmas/New Year

London to New York

7 hrs 25 mins

The Trans-American Rail Tour

London to San Francisco

11 hrs 15 mins

New York to London

7 hrs 25 mins

USA Coast to Coast - London

London to New York

7 hrs 25 mins

San Francisco to London

11 hrs 15 mins

USA Coast to Coast - Manchester

Manchester to San Francisco

10 hrs 55 mins

New York to Manchester

7 hrs 10 mins

USA Overland Rail Adventure

London to New York

7 hr 25 mins

Los Angeles to London

11 hrs 25 mins

Las Vegas & the Golden West

London to San Francisco

11 hrs 15 mins

San Francisco to London

11 hrs 15 mins

Machu Picchu & the Andes

London to Lima (via Amsterdam)

14 hrs

Lima to London (via Amsterdam)

13 hrs 45 mins

Marrakech Express

Malaga to London Gatwick

2 hrs 35 mins

New England in the Fall

London to Boston

7 hrs

Boston to London

7 hrs

Rockies & Alaska Cruise

London to Calgary

9 hrs

Vancouver to London

9 hrs 20 mins

South African Adventure

London to Johannesburg

10 hrs 15 mins

Cape Town to London (via Johannesburg)

11 hrs 35 mins

The Canadian in Winter

London to Toronto

7 hrs

Vancouver to London

9 hrs

The Trans-Siberian Express

London to Moscow

3 hrs 40 mins

Vladivostok to Moscow

8 hrs 30 mins

Moscow to London

3 hrs 40 mins

Tracks of the Deep South

London to Atlanta

9 hrs 30 mins

Atlanta to London

8 hrs 10 mins

Waterways of the Tsars

St Petersburg to London

3 hrs 10 mins

West Coast & Yosemite

London to Seattle

9 hrs 45 mins

San Diego to London

11 hrs 30 mins

Please note that the above times are approximate and should only be used as a guideline.

Can I fly on a flight other than that included in the price of the holiday?

Prices quoted in this brochure are based on special fares offered to us by the airlines for group travel. These represent a reduction on the normal IATA fares which generally include greater flexibility. Should you wish to book our holiday using a flight other than that shown in the brochure, a flight variation charge from £40 per person will apply in addition to the difference in cost between our special fare and the normal IATA fare for the flight(s) required. Tickets at our special fare are valid only on the airline and dates shown and do not automatically entitle passengers to switch to another carrier in the case of a flight cancellation, delay or technical problem with the aircraft or the reservation.

Can we fly from our local airport to join the group in London?

We can usually organise add-on flights from your local airport. Prices are from £180 per person return and are subject to availability, and will be quoted on request.  Please contact us if you would like a quote from your local airport.

Can we extend our holiday and fly back later/fly out earlier?

Extensions are available on many of our Worldwide tours, and we can also offer a tailor-made service. Let us know in good time and we should be able to book your flights as requested but you would normally have to fly one way with the group. We can also book extra nights in the hotels we use at the start or end of a holiday. Please note, though, that you will need to arrange your own transfer to the airport if you are not taking the transport we arrange for the group. Also, make sure you have insurance to cover the extended length of your stay.

If you have a question that is not in this Frequently Asked Questions page, please contact us on the number at the top of the page.

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