b'Package Travel Information AITO Quality CharterPart 1: General AITO is the Association for independent and specialist holiday companies. The combination of travel services oered to you is a package withinOur member companies, usually owner managed, strive to create the meaning of the Package Travel and Linked Travel Arrangementsoverseas holidays with high levels of professionalism and a shared Regulations 201\x1b. Therefore you will benet from all EU rights applyingconcern for quality and personal service. The Association encourages the to the packages. We Great Rail -ourneys Limited, will be fully responsiblehighest standards in all aspects of tour operating.for the proper performance of the package as a whole. Additionally, as required by law, we have protection in place to refund your paymentsAITO sets criteria regarding ownership, nance and quality which must and, where transport is included in the package, to ensure yourbe satised before new companies are admitted to membership. All repatriation in the event that it becomes/they become insolvent. members are required to adhere to a Code of Business Practice which Part 2\x1d .ey rights under the Package Travel and Linked Travelencourages high operational standards and conduct.Arrangements Regulations 201\x1b Travellers will receive all essential information about the package beforeFinancial Securityconcluding the package travel contract An AITO member is required to arrange nancial protection for allThere is always at least one trader who is liable for the properholidays and other arrangements\x0bincluding accommodation only\x0c booked performance of all the travel services included in the contract by customers with the member under the AITO logo. This nancialTravellers are given an emergency telephone number or details of aprotection applies to customers who are resident in the UK at the time of contact point where they can get in touch with the organiser or the travelbooking and to most overseas customers who have booked directly with agent the member. In doing so, the member must comply with U. GovernmentTravellers may transfer the package to another person, on reasonableregulations.notice and possibly subject to additional costs The price of the package may only be increased if specic costs rise \x0bforMembers are required to submit details of their nancial protection instance fuel prices\x0c, and if expressly provided for in the contract, and inarrangements to AITO on a regular basis.any event not later than 20 days before the start of the package. If the price increase exceeds \x1b\x08 of the price of the package, the travellerAccurate brochures and websitesmay terminate the contract. If the organiser reserves the right to a priceAll members do their utmost to ensure that all their brochures and increase, the traveller has a right to a price reduction if there is a decreaseother publications print or electronic, clearly and accurately describe in the relevant costs the holidays and services oered. Professional service and continualTravellers may terminate the contract without paying any terminationimprovements All members are committed to high standards of service fee and get a full refund of any payments if any of the essential elementsand believe in regular and through training of employees. Members of the package, other than the price, has continually seek to review and improve their holidays. They listen to their changed signicantly. If before the start of the package the tradercustomers and always welcome suggestions for improving standards.responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate Monitoring Standards Travellers may terminate the contract without paying any terminationAITO endeavours to monitor quality standards regularly. All customers fee before the start of the package in the event of exceptionalshould receive a post-holiday questionnaire from their tour operators, the circumstances, for instance if there are serious security problems at theresults of which are scrutinised by the Association. In addition, customers destination which are likely to aect the package can leave detailed feedback, accessible from the homepage of AITOsAdditionally, travellers may at any time before the start of the packagewebsite, or via a direct link supplied by their AITO tour operator, about terminate the contract in return for an appropriate and justiabletheir holiday.termination fee If, after the start of the package, signicant elements of the packageSustainable tourismcannot be provided as agreed, suitable alternative arrangements will haveOur members acknowledge the importance of AITOs Sustainable to be oered to the traveller at no extra cost. Travellers may terminateTourism ethos, which recognises the social, economic and environmental the contract without paying any termination fee, where services are notresponsibilities of tour operating.performed in accordance with the contract and this substantially aects the performance of the package and the organiser fails to remedy theCustomer relationsproblem All members endeavour to deal swiftly and fairly with any issues theirTravellers are also entitled to a price reduction or compensation forcustomers may raise. In the unlikely event that a dispute between an damages or both where the travel services are not performed or areAITO member and a customer cannot be settled amicably, AITOs low-cost improperly performed Independent Dispute Settlement Service may be called upon by eitherThe organiser has to provide assistance if the traveller is in diculty side to bring the matter to a speedy and acceptable conclusion. ForIf the organiser or the retailer becomes insolvent, payments will befurther information about AITO visit www.aito.com or call 020 \x1b7\x17\x17 92\x1b0.refunded. If the organiser becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Great Rail -ourneys Limited provides insolvency protection for ight-inclusive holidays by virtue of its ATOL, held with the CAA, under ATOL number\x1d 327\x1b, and for non-ight packages with ABTOT \x0bNo. 53\x1b\x19\x0c. Please see clause 22 of our Booking Conditions for further information. Travellers may contact these entities if services are denied because of our insolvency. Part 3\x1d The Package Travel and Linked Travel Arrangements Regulations 201\x1b can be found here\x1dhttps\x1d//www.legislation.gov.uk/ukdsi/201\x1b/97\x1b01111\x19\x1b\x1779/pdfs/ukdsi 97\x1b01111\x19\x1b\x1779 en.pdfOur AITO membershipGreat Rail -ourneys Limited is a member of the Association of Independent Tour Operators, an organisation representing over 150 of Britains best specialist tour operators. Members of AITO strive to create holidays with high levels of professionalism and a shared concern for quality, personal service and customer satisfaction. The Association encourages the highest standards in all aspects of tour operating and all members are fully bonded for clients protection, in compliance with U. and European regulations. Great Rail -ourneys - like all other AITO members - are also bound by the organisations 4uality Charter. For further information about AITO visit www.aito.com or call 020 \x1b7\x17\x17 92\x1b0.99'