Working for us
As one of the UK's leading holiday operators, and market leader
in offering holidays by rail, we are passionate about giving our
customers an experience which leaves them wanting to travel with
Great Rail Journeys time and time again. To achieve this, our
people put the customer first in everything that they do. This
service ethos extends further than just those who deal directly
with customers, it applies equally to those who work behind the
scenes making our holidays a success. If this sounds like something
that you want to be part of, please consider a career with us!
You would be joining approximately 160 office-based
colleagues at our Head Office in York and over 359 Tour
Managers from diverse backgrounds and a wide range of ages and life
experience - all of whom gain personal satisfaction from ensuring
that Great Rail Journeys customers have a relaxing and memorable
For office-based opportunities, please send a
copy of your CV and reasons why we should interview you to our HR
All new opportunities are detailed below and we would encourage you
to regularly check this section of our website.
Current Office Opportunities
If you are interested in supplying your services as a
self-employed Tour Manager, escorting tours for Great Rail Journeys
/ Rail Discoveries please email email@example.com for an
Each year we have two or three intakes of self-employed Tour
Managers, with interviews taking place in November, April and July.
Applications will be held until the next round of interviews.
CUSTOMER SERVICES ASSISTANT
The successful Customer Services Assistant should possess the
following skills and experience:
- Proven experience of working in a customer focused environment
with a strong emphasis on customer service
- Experience of working in a busy telephone environment and
telephone experience in relation to inbound and outbound call
- Strong interest in travel with good geographical knowledge
- Strong customer service abilities and proven administrative
- Capable of following written and verbal instructions and
possess a clear and concise approach in verbal and written
- Able to work under pressure to meet strict deadlines whilst
exhibiting excellent attention to detail
- Excellent written English and numeracy skills
- Good general education and knowledge of Microsoft software
- Possess a methodical and organised approach to work, both
individually and as part of a team
Click HERE for
a PDF of the full Customer Services Assistant job description.
If you are interested, please email CV and a covering letter
Some of the activities that the Team Manager will be responsible
- Ensure that the work required in your area of responsibility is
effectively planned and fairly allocated to individuals, monitoring
the progress and quality of the work of individuals to ensure that
the required standard of performance is being met, reviewing and
updating plans of work in the light of emerging issues and ensuring
appropriate escalation of issues.
- To provide direction and support to team members, motivating,
coaching and supporting them to achieve team and individual
objectives and to play an active role in the appraisal
- Ensure that all work activities within the operations team are
carried out to the highest standard within the required
- Build and sustain an effective, professional relationship with
suppliers ensuring that the Company and all of its brands are
- Handling transport disruption and emergencies in conjunction
with operations team members and other relevant stakeholders.
- Ensure all customers and suppliers receive a response to their
queries in a timely manner.
- Provide monthly MI on team KPI's along with suggested
resolutions for continuous improvement.
- Carry out regular 1:1's with the team to provide feedback and
the opportunity for coaching sessions to enable individuals to
achieve individual and team objectives.
- Maintaining operations manuals which define how the department
is to be run.
- Ensure adequate cover for all shifts, including Weekends and On
Call are sourced, providing support where required for the
Provide out of hours support to Tour Managers and customers as
part of the operations On Call team.
for a PDF copy of the Team Manager job description.
Applications process: Email CV and
covering letter to Recruitment@greatrail.com
Current Self-Employed UK Resident Tour Management Recruitment
Thank you for your interest in Great Rail Journeys, the
initial closing date for our 2016 intake has now closed.
We would, however, advise you to visit our website on a regular
basis to obtain up to date information.
The role of the Self-Employed Tour Manager:
You could be a suitable candidate for the Self-Employed UK
Resident Tour Manager role if you have excellent leadership and
organisational abilities, can quickly and efficiently solve diverse
problems, are diplomatic and friendly, can demonstrate a good
understanding of European and Worldwide rail travel, are
well-travelled and are available to work in May, June and September
(and other times) in 2017.
All of our Tour Managers must be UK resident.
It is preferable to be proficient in a European language in
addition to English.
A view from one of our Self-Employed Tour Managers:
"For those who are outgoing and well-organised, have genuine
leadership skills, are tactful and discreet, like and are
interested in people, appreciate beautiful scenery and wonderful
city sights and can impart enthusiasm to others, are unflappable,
and enjoy travelling by train, there are few jobs more enjoyable
and fulfilling than to be a Tour Manager for Great Rail
"But it's hard work too. It's crucial that you prepare
carefully for each trip. As soon as you receive your allocation of
tours, it's sensible to start reading up on where you are going and
what you are likely to see. You don't need to be a walking
Beidecker on each city you visit, but it's as well to learn in
advance a bit of the country's history, its system of government,
familiarise yourself with local customs and laws. In most places
GRJ offers a superb local guide who knows more about the
attractions of their city than you will ever learn from a guidebook
- rely on them to provide the local colour and knowledge.
"You should aim to be that sort of dinner guest who can chat
intelligently to strangers about interesting things without boring
them rigid with too much detail and trivia. Be willing to listen as
well. You'll find some really interesting people take part in GRJ
holidays - doctors, lawyers, police officers, civil servants,
teachers, priests, captains of industry. Sometimes they want to
remain incognito - even if they tell you their secrets, they may
not want others to know, so be sure you respect confidences. You
will enjoy their company: do your best to get to know every one of
them individually during the course of the holiday.
"It's vital that you plan each day with great care. Make
sure you know where you are supposed to be meeting your passengers
and when. Check out in advance which platform your train is leaving
from, and where in the train your reserved seats are. Be willing to
be firm (but courteous) if others are sitting in your allocated
seats. Watch out for pickpockets everywhere, especially on busy
stations where you have only a short time to connect trains. Think
through where and when your passengers will be able to get some
refreshments, and don't forget to plan loo stops!!
"The service you get from the GRJ office in York is superb.
Not only are they very, very nice people, they're efficient as
well, and there to help you. Don't bother them with trivia, but
don't be afraid to ask if there's something about your holiday you
don't understand. Above all, read the tour manager's notes sent to
you by the York office several times, and follow the instructions
to the letter."