Working for us
As one of the UK's leading holiday operators, and market leader
in offering holidays by rail, we are passionate about giving our
customers an experience which leaves them wanting to travel with
Great Rail Journeys time and time again. To achieve this, our
people put the customer first in everything that they do. This
service ethos extends further than just those who deal directly
with customers, it applies equally to those who work behind the
scenes making our holidays a success. If this sounds like something
that you want to be part of, please consider a career with us!
You would be joining approximately 160 office-based
colleagues at our Head Office in York and over 359 Tour
Managers from diverse backgrounds and a wide range of ages and life
experience - all of whom gain personal satisfaction from ensuring
that Great Rail Journeys customers have a relaxing and memorable
For office-based opportunities, please send a
copy of your CV and reasons why we should interview you to our HR
All new opportunities are detailed below and we would encourage you
to regularly check this section of our website.
For Tour Manager opportunities, please email
our TM Team, firstname.lastname@example.org to request an
Current Office Opportunities
CONTACT CENTRE ASSISTANT - TEMP
Working a temporary contract from 21st December
2015 to 25th March 2016, some of the activities
that the Contact Centre Assistant will be responsible for
- Act as the first point of contact for incoming telephone
enquiries on a multi-line telephone system.
- Complete a variety of administrative duties in support of the
customer services department including management of the customer
services email inbox.
for a PDF of the full Contact Centre Assistant TEMP job
Email CV and covering letter to Recruitment@greatrail.com
TOUR ADVISOR - TEMPS
We are looking for a highly motivated and customer focused Tour
Advisor to join our sales team all of whom have a Passion for
Travel with actual travel experience, have a lot of Sales Knowledge
and experience, are inspirational and enthusiastic about travel and
are highly charismatic.
for a PDF of the full Tour Advisor (Temporary) job
Applications process: Email CV and
covering letter to Recruitment@greatrail.com
CUSTOMER SERVICES ASSISTANT
The successful Customer Services Assistant should possess the
following skills and experience:
- Proven experience of working in a customer focused environment
with a strong emphasis on customer service
- Experience of working in a busy telephone environment and
telephone experience in relation to inbound and outbound call
- Strong interest in travel with good geographical knowledge
- Strong customer service abilities and proven administrative
- Capable of following written and verbal instructions and
possess a clear and concise approach in verbal and written
- Able to work under pressure to meet strict deadlines whilst
exhibiting excellent attention to detail
- Excellent written English and numeracy skills
- Good general education and knowledge of Microsoft software
- Possess a methodical and organised approach to work, both
individually and as part of a team
for a PDF of the full Customer Services Assistant job
If you are interested, please email CV and a covering letter to
Current Self-Employed UK Resident Tour Manager opportunities for 2016
The initial closing date for our 2016 intake has now closed.
However there may be further opportunities in Spring/Summer
2016. If you are interested in the role please e-mail email@example.com to request an
application form. We are happy to hold completed application
forms on file until further opportunities arise.
ALL APPLICANTS MUST BE
PREPARED TO TRAVEL TO OUR OFFICES IN YORK TO ATTEND AN
The role of the Self-Employed Tour Manager:
You could be a suitable candidate for the Self-Employed UK
Resident Tour Manager role if you have excellent leadership and
organisational abilities, can quickly and efficiently solve diverse
problems, are diplomatic and friendly, can demonstrate a good
understanding of European and Worldwide rail travel, are
well-travelled and are available to work in May, June and September
(and other times) in 2016.
All of our Tour Managers must be UK resident.
It is preferable to be proficient in a European language in
addition to English.
A view from one of our Self-Employed Tour Managers:
"For those who are outgoing and well-organised, have genuine
leadership skills, are tactful and discreet, like and are
interested in people, appreciate beautiful scenery and wonderful
city sights and can impart enthusiasm to others, are unflappable,
and enjoy travelling by train, there are few jobs more enjoyable
and fulfilling than to be a Tour Manager for Great Rail
"But it's hard work too. It's crucial that you prepare
carefully for each trip. As soon as you receive your allocation of
tours, it's sensible to start reading up on where you are going and
what you are likely to see. You don't need to be a walking
Beidecker on each city you visit, but it's as well to learn in
advance a bit of the country's history, its system of government,
familiarise yourself with local customs and laws. In most places
GRJ offers a superb local guide who knows more about the
attractions of their city than you will ever learn from a guidebook
- rely on them to provide the local colour and knowledge.
"You should aim to be that sort of dinner guest who can chat
intelligently to strangers about interesting things without boring
them rigid with too much detail and trivia. Be willing to listen as
well. You'll find some really interesting people take part in GRJ
holidays - doctors, lawyers, police officers, civil servants,
teachers, priests, captains of industry. Sometimes they want to
remain incognito - even if they tell you their secrets, they may
not want others to know, so be sure you respect confidences. You
will enjoy their company: do your best to get to know every one of
them individually during the course of the holiday.
"It's vital that you plan each day with great care. Make
sure you know where you are supposed to be meeting your passengers
and when. Check out in advance which platform your train is leaving
from, and where in the train your reserved seats are. Be willing to
be firm (but courteous) if others are sitting in your allocated
seats. Watch out for pickpockets everywhere, especially on busy
stations where you have only a short time to connect trains. Think
through where and when your passengers will be able to get some
refreshments, and don't forget to plan loo stops!!
"The service you get from the GRJ office in York is superb.
Not only are they very, very nice people, they're efficient as
well, and there to help you. Don't bother them with trivia, but
don't be afraid to ask if there's something about your holiday you
don't understand. Above all, read the tour manager's notes sent to
you by the York office several times, and follow the instructions
to the letter."