The Award Winning Leader in Escorted Worldwide Rail Holidays


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Working for us


As one of the UK's leading holiday operators, and market leader in offering holidays by rail, we are passionate about giving our customers an experience which leaves them wanting to travel with Great Rail Journeys time and time again. To achieve this, our people put the customer first in everything that they do. This service ethos extends further than just those who deal directly with customers, it applies equally to those who work behind the scenes making our holidays a success. If this sounds like something that you want to be part of, please consider a career with us!

You would be joining approximately 160 office-based colleagues at our Head Office in York and over 359 Tour Managers from diverse backgrounds and a wide range of ages and life experience - all of whom gain personal satisfaction from ensuring that Great Rail Journeys customers have a relaxing and memorable holiday.

For office-based opportunities, please send a copy of your CV and reasons why we should interview you to our HR Department,  All new opportunities are detailed below and we would encourage you to regularly check this section of our website.


Current Office Opportunities


If you are interested in supplying your services as a self-employed Tour Manager, escorting tours for Great Rail Journeys / Rail Discoveries please email for an application form.

Each year we have two or three intakes of self-employed Tour Managers, with interviews taking place in November, April and July. Applications will be held until the next round of interviews.


The successful Customer Services Assistant should possess the following skills and experience:

  • Proven experience of working in a customer focused environment with a strong emphasis on customer service
  • Experience of working in a busy telephone environment and telephone experience in relation to inbound and outbound call handling
  • Strong interest in travel with good geographical knowledge
  • Strong customer service abilities and proven administrative skills
  • Capable of following written and verbal instructions and possess a clear and concise approach in verbal and written communication
  • Able to work under pressure to meet strict deadlines whilst exhibiting excellent attention to detail
  • Excellent written English and numeracy skills
  • Good general education and knowledge of Microsoft software packages
  • Possess a methodical and organised approach to work, both individually and as part of a team

Click HERE for a PDF of the full Customer Services Assistant job description.

If you are interested, please email CV and a covering letter to


Some of the activities that the Team Manager will be responsible for include:

  • Ensure that the work required in your area of responsibility is effectively planned and fairly allocated to individuals, monitoring the progress and quality of the work of individuals to ensure that the required standard of performance is being met, reviewing and updating plans of work in the light of emerging issues and ensuring appropriate escalation of issues.
  • To provide direction and support to team members, motivating, coaching and supporting them to achieve team and individual objectives and to play an active role in the appraisal process.
  • Ensure that all work activities within the operations team are carried out to the highest standard within the required timescales.
  • Build and sustain an effective, professional relationship with suppliers ensuring that the Company and all of its brands are viewed positively.
  • Handling transport disruption and emergencies in conjunction with operations team members and other relevant stakeholders.
  • Ensure all customers and suppliers receive a response to their queries in a timely manner.
  • Provide monthly MI on team KPI's along with suggested resolutions for continuous improvement.
  • Carry out regular 1:1's with the team to provide feedback and the opportunity for coaching sessions to enable individuals to achieve individual and team objectives.
  • Maintaining operations manuals which define how the department is to be run.
  • Ensure adequate cover for all shifts, including Weekends and On Call are sourced, providing support where required for the Operations department.

Provide out of hours support to Tour Managers and customers as part of the operations On Call team.

Click HERE for a PDF copy of the Team Manager job description.

Applications process:  Email CV and covering letter to

Current Self-Employed UK Resident Tour Management Recruitment

Thank you for your interest in Great Rail Journeys, the initial closing date for our 2016 intake has now closed. 

We would, however, advise you to visit our website on a regular basis to obtain up to date information.


The role of the Self-Employed Tour Manager:

You could be a suitable candidate for the Self-Employed UK Resident Tour Manager role if you have excellent leadership and organisational abilities, can quickly and efficiently solve diverse problems, are diplomatic and friendly, can demonstrate a good understanding of European and Worldwide rail travel, are well-travelled and are available to work in May, June and September (and other times) in 2017.

All of our Tour Managers must be UK resident.

It is preferable to be proficient in a European language in addition to English.

A view from one of our Self-Employed Tour Managers:

"For those who are outgoing and well-organised, have genuine leadership skills, are tactful and discreet, like and are interested in people, appreciate beautiful scenery and wonderful city sights and can impart enthusiasm to others, are unflappable, and enjoy travelling by train, there are few jobs more enjoyable and fulfilling than to be a Tour Manager for Great Rail Journeys.

"But it's hard work too. It's crucial that you prepare carefully for each trip. As soon as you receive your allocation of tours, it's sensible to start reading up on where you are going and what you are likely to see. You don't need to be a walking Beidecker on each city you visit, but it's as well to learn in advance a bit of the country's history, its system of government, familiarise yourself with local customs and laws. In most places GRJ offers a superb local guide who knows more about the attractions of their city than you will ever learn from a guidebook - rely on them to provide the local colour and knowledge.

"You should aim to be that sort of dinner guest who can chat intelligently to strangers about interesting things without boring them rigid with too much detail and trivia. Be willing to listen as well. You'll find some really interesting people take part in GRJ holidays - doctors, lawyers, police officers, civil servants, teachers, priests, captains of industry. Sometimes they want to remain incognito - even if they tell you their secrets, they may not want others to know, so be sure you respect confidences. You will enjoy their company: do your best to get to know every one of them individually during the course of the holiday.

"It's vital that you plan each day with great care. Make sure you know where you are supposed to be meeting your passengers and when. Check out in advance which platform your train is leaving from, and where in the train your reserved seats are. Be willing to be firm (but courteous) if others are sitting in your allocated seats. Watch out for pickpockets everywhere, especially on busy stations where you have only a short time to connect trains. Think through where and when your passengers will be able to get some refreshments, and don't forget to plan loo stops!!

"The service you get from the GRJ office in York is superb. Not only are they very, very nice people, they're efficient as well, and there to help you. Don't bother them with trivia, but don't be afraid to ask if there's something about your holiday you don't understand. Above all, read the tour manager's notes sent to you by the York office several times, and follow the instructions to the letter."

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