“We would have marked this trip higher but for one of the advertised highlights of the tour, one of the Great Rail Journeys of the world, the Rail trip from Fort William to Mallaig did not take place. The famous train trip was not listed at all on tour notes given to us by our tour leader on the first evening of our trip despite being part of the advertised itinerary. No real explanation was given why were taken by coach to Mallaig for the ferry instead of the train trip. The tour manger said she thought Scotrail had cancelled the train, but I checked, and it was booked to run as normal. We were looking forward to this world class rail journey including the trip over the Glenfinnan Viaduct with its Harry Potter connections. I must admit that day seemed to turn in to 'Great Coach Journeys of the World' rather the Great Train Journeys. I email the company on return and received an automated reply that one of the team would get back to me within 28 days. No reply as yet. (Not so good customer care.)
We have used this company before without problem.
Putting the above to one side We enjoyed the rest of trip throughout, first class tour manager, guides and drivers. Cannot fault the hotels or food.
“The holiday introduced my wife and I to an area of Scotland we knew little about and had never visited before. We were stunned by its beauty, the friendliness of its people and the variety and value of the places to visit. Great Rail organised a packed itinerary and delivered it almost without fault. The two hotels we stayed at were comfortable and the food at one - the Stonefield Castle - was outstanding. The shine was taken off the whole holiday by circumstances beyond Great Rail's control - namely the threat and actuality of national rail strikes.
“The tour was good with excellent local guides, the tour manager Peter Scott had to deal with a number of setbacks very successfully including the Sunday train strike in Scotland and arranging for alternative transport.
The only drawback was only staying in hotels for one night and moving on to the next phase, this proved to be quite tiring.