b'Behind the Journey: Adrian Mller. Tour Manager Alan Coltman looks back on 18 years with As part of our 50th celebrations, we meet the people who help make our journeys so memorable. our customers.When and why did you become a Tour Manager?I always wanted to be involved in travel and I became a Tour Manager with Great Rail Journeys in 2005, after I retired from the police. My first tour was the Glacier Express in May 2005. I have never looked back and have now completed 115 tours, so far!What do you love about the job?My first tour I enjoy meeting interesting people and seeing partswas the Glacier of the world I might never have been able to visit. Express in 2005. Do you look after specific tours and destinations?Yes, I am a Tour Specialist on three Swiss tours andI have never the Isles of Scilly. Switzerland is my favourite country,looked back. with some great train journeys making its terrific scenery easily accessible.What do customers love about escorted holidays?Customers can relax and let the Tour Manager deal with the logistics.Whats the most important part of your job?Chur Being organised and ensuring the paperwork is in order before embarking on a tour. Then, of course, ensuring the customer has a great holiday.Tell us some of your most memorable moments!I have travelled on the highest railway in the world in Tibet, and how can you ever tire of seeing the Matterhorn? Im definitely a mountain person!What has changed the most since you started? Fast train travel has increased. We can now return from Switzerland in one day.It always used to be two days out and two days back. Customers can What matters the most to your customers?I think it is the reassurance a Tour Manager can relax and let theprovide. I have travelled on Great Rail Journeys tours as a customer. I can sit back, relax and let Tour Manager dealthe Tour Manager sort everything out.with the logistics. What are you most proud of?People love ChurHaving passed the 100-tour mark knowing thatI have always given my best to ensure the customer because its anhas had the best holiday experience possible.authentic taste What holiday plans do you have of your own?of Switzerland.Im going to Uzbekistan with Great Rail Journeys in October. In 2024, Ill also be going to Spain, France & Egypt and hopefully be guiding more summer tours. Fortunately, my wife loves Great Rail Journeys holidays!'