b'unless written notice is given to us and/or the carrier; maintain a high standard of service to you by ABTAs Code of Conduct. We can a. in the case of apparent damage, before or at the time of disembarkation oralso offer you ABTAs scheme for the resolution of disputes which is approved by redelivery; or the Chartered Trading Standards Institute. If we cant resolve your complaint, go to b. in the case of damage which is not apparent or of loss, within 15 days fromwww.abta.com to use ABTAs simple procedure. Further information on the Code the date of disembarkation or redelivery or from the time when such redeliveryand ABTAs assistance in resolving disputes can be found on www.abta.com or should have taken place. Damages for cabin luggage payable by the carrier areyou can contact ABTA, 30 Park Street, London SE1 9EQ. You can also use the AITO limited up to the Athens Convention limit of 833 Special Drawing Rights (SDRs)arbitration serviceplease seeor 2250 SDRs if EU Regulation 392/2009 applies. Any liability in respect of deathwww.aito.com for further information. and personal injury and loss of and damage to luggage which we may incur to you shall always be subject to the limits of liability contained in the Athens Convention15. Conditions of Suppliersor EU Regulation 392/2009 for death/personal injury of 46,666 Special DrawingMany of the services which make up your holiday are provided by independent Rights (SDR) or 300,000 SDR under Athens Convention or 400,000 SDRs under EUsuppliers. Those suppliers provide these services in accordance with their own Regulation 392/2009 except in the case of liability for war or terrorism 250,000terms and conditions. Some of these terms and conditions may limit or exclude SDRs. We are not liable for valuables, monies or other securities including jewelrythe suppliers liability to you, usually in accordance with applicable international and watches. If they have been deposited with the reception desk on the ship forconventions or EU regulations (see clause 12(4)(c)). Copies of the relevant parts safe keeping and a receipt issued, then in those limited circumstances the Carriersof these terms and conditions are available on request from us or the supplier liability will be as set out in the Athens Convention or EU Regulation 392/2009. Theconcerned.use of safes onboard a Vessel is not a deposit with the ship or with the company under the Athens Convention or EU Regulation 392/2009 or otherwise. 16. Special RequestsThe limits are 1200 SDRs pursuant to Athens or 3,375 SDRs pursuant to EUIf you have any special requests, you must advise us in writing at the time of Regulation 392/2009. Limits shall be reduced in proportion to any contributorybooking. Although we will endeavour to pass any reasonable requests on to the negligence by the Passenger and by the maximum deductible specified in Articlerelevant supplier, we regret we cannot guarantee any request will be met unless 8 (4) of the Athens Convention or EU Regulation 392/2009. Where carriage iswe have specifically confirmed this. For your own protection, you should obtain performed on inland waterways, and the vessel does not go to sea the liabilityconfirmation in writing from us that your request will be complied with (where provisions relating to sea going vessels do not apply to the cruise. In those casesit is possible for us to give this) if your request is important to you. Confirmation the liability of the Carrier to customers shall be determined in accordance withthat a special request has been noted or passed on to the supplier or the English law (the Merchant Shipping Act) and The Convention on Limitation ofinclusion of the special request on your confirmation letter/invoice or any other Liability for Maritime Claims 1996 (LLMC 96) as amended by SI 1998/1258, a copydocumentation is not confirmation that the request will be met. Unless and until of which will be provided by on request or can be found at:https://www.legislation. specifically confirmed, all special requests are subject to availability. We regret gov.uk/uksi/1998/1258/contents/made. we cannot accept any conditional bookings, i.e. any booking which is specified The limits for non-sea going passenger vessels is 175,000 SDRs per passengerto be conditional on the fulfilment of a particular request and all such bookings limit. Liability for property claims will be at least 1,000,000 SDRs under SIwill be treated as standard bookings subject to the above provisions on special 1998/1258 (4)(b)(i)). The Strasbourg Convention on the Limitation of Liability ofrequests.Owners of Inland Navigation Vessels, referred to as the Strasbourg Convention with protocols and amendments, applies to vessels sailing on waterways located17. Medical Conditions/Disabilities/Reduced Mobilityin the territory of a state party subject to (i) the Revised Convention relating to theRegrettably, many of our tours are not suitable for customers with certain Navigation of the Rhine of 17 October 1868 and (ii) the Convention of 27 Octoberdisabilities and they can also be physically demanding. If you have any medical 1956 concerning the canalization of the Moselle (Article 15(1) of the Strasbourgcondition or disability which may affect your tour or any health, fitness or mobility Convention: https://www.ivr- eu.com/expertises/legal/?lang=en). If the Strasbourgconcerns which may affect your ability to cope with the tour, please give us full Convention applies the limits for customer claims are 60,000 SDRs per customerdetails before you confirm your booking so that we can advise as to the suitability subject to a minimum of 6,000,000 SDRs (see Article 7). The Carriers liability forof the chosen arrangements. We will make reasonable efforts to accommodate death, injury, illness, damage, delay or other loss to person or property of any kindspecial needs or cause our suppliers to accommodate them, but, if we are to help suffered by customers shall, in the first instance, be governed by the Conventionyou choose the right tour for your health, mobility and fitness, we must be aware on Limitation of Liability for Maritime Claims 1996 as amended by SI 1998/1258 orof all details. Please note that Tour Manager (if on an escorted holiday) cannot where applicable the Strasbourg Convention. The Carriers liability therefore shallprovide individual assistance with boarding trains or coaches, or handle your not exceed those limitations provided by the said LLMC 1996 and SI 1998/1258luggage. It is your responsibility to provide us with full and accurate details of your or where applicable Strasbourg Convention or in any further revisions, protocolsmobility, health and fitness (including any disability), so we can advise you on the and/or amendments thereto as shall become applicable. Where the LLMC 1996 orsuitability of tours. As standard practice all customers are asked at the point of If applicable Strasbourg Convention permits the Carrier to apply a deductible, thebooking whether they have any mobility limitations or health concerns which may Carrier may apply that deductible. SDRs are a monetary unit of the Internationalimpact on their tour. Customers are required to provide all relevant information Monetary Fund and current exchange rate can be found in major financialto ensure that this matter has been carefully considered and we are aware of any newspapers. issues. We may require you to produce a doctors certificate certifying that you are fit to participate in the tour. Acting reasonably, if we are unable to properly (5) Please note, we cannot accept any liability for any damage, loss, expense oraccommodate the needs of the person(s) concerned, we will not confirm your other sum(s) of any nature or description (a) which on the basis of the informationbooking or if you did not give us full details at the time of booking, we will cancel given to us by you concerning your booking prior to our accepting it, we could notit and impose applicable cancellation charges when we become aware of these have foreseen you would suffer or incur if we breached our contract with you ordetails. You must also advise us as soon as possible of any change in any disability (b) which did not result from any breach of contract or other fault by ourselvesor medical condition or your health, fitness or mobility or if any medical condition or our employees or, where we are responsible for them, our suppliers c) whichor disability which may affect your tour develops after your booking has been relate to any business including, without limitation, self-employed loss of earnings,confirmed. Please also see clause 6.d) indirect or consequential loss of any kind.18. Fitness to Travel for Cruise Arrangements(6) Where it is impossible for you to return to your departure point as per theWhere you have booked a cruise, the following conditions will apply in addition to agreed return date of your package, due to unavoidable and extraordinarythose set out in clause 17.circumstances, we shall provide you with any necessary accommodation (where possible, of a comparable standard) for a period not exceeding three nightsIn order to ensure that the carrier of your cruise is able to carry passengers per person. Please note that the 3 night cap does not apply to persons withsafely and in accordance with applicable safety requirements established reduced mobility, pregnant women or unaccompanied minors, nor to personsby international, EU or national law or otherwise in order to meet safety needing specific medical assistance, provided we have been notified of theserequirements established by competent authorities including the ships flag state, particular needs in advance. For the purposes of this clause, unavoidable andyou (and every member of your group) warrant that you/they are fit to travel extraordinary circumstances mean warfare, acts of terrorism, significant risks toby sea and that your/their conduct or condition will not impair the safety of the human health such as the outbreak of serious disease at the travel destination orcruise ship. Please note that the carrier of your cruise may require you to provide natural disasters such as floods, earthquakes or weather conditions which make itmedical evidence of fitness to travel, in order to assess whether you can be carried impossible to travel safely back to your departure point. safely and in accordance with applicable international, EU or national law. It is often the case that carriers will be unable to carry passengers who have entered 13. Complaints and Problems or passed their 24th week of pregnancy by the end of their cruise.In the unlikely event that you have any reason to complain or experience anyWomen who reach their 23rd week of pregnancy at the end of the cruise may also problems with your holiday whilst away, you must immediately inform yourbe required to provide evidence of fitness to travel. Carriers reserve the right to Tour Manager (if on an escorted holiday) and/or us by telephone on our 24- refuse passage if they are not satisfied that the passenger will be safe during the hour emergency helpline (if not on an escorted holiday) and the supplier of thecourse of the cruise. Pregnant women are therefore strongly recommended to service(s) in question. Any verbal notification must be put in writing and givenseek medical advice prior to travel, at any stage of their pregnancy. Passengers to your Tour Manager (if on an escorted holiday) or us (if not on an escortedwho require the use of a wheelchair must provide their own standard size holiday) and the supplier as soon as possible. Until we know about a problem orwheelchair for the duration of the cruise. Carriers often provide a limited number complaint, we cannot begin to resolve it. Most problems can be dealt with quickly.of wheelchairs which are strictly available for emergency use only. The carrier may If you remain dissatisfied, however, you must write to us within 28 days of yourrequire such passengers to be accompanied by a travelling companion who is fit return to the UK giving your booking reference and full details of your complaint.and able to assist them, where it is reasonably deemed by the carrier that this is Only the party leader should write to us. If you fail to follow thissimple complaintsstrictly necessary.procedure, your right to claim the compensation you may otherwise have been entitled to may be affected or even lost as a result. Please note that we do offer an19. Excursions, Activities and Brochure/Website InformationAlternative Dispute Resolution service, through our ABTA membership. Please seeThe information contained in our brochure and on our website is correct to the clause 14 for further details. best of our knowledge at the time of the brochure going to print or at the time of publication on our website. Whilst every effort is made to ensure the accuracy of 14. Arbitration the brochure and prices at the time of printing or publication, regrettably errors do We are a Member of ABTA, membership number V2170. We are obliged tooccasionally occur. You must therefore ensure you check all details of your chosen 111'