What we look for in an employee
Our Employee values underpin everything we do and if the following points sound like you, then you'll fit right into our office environment. Our values were created by our staff therefore reflect our ethos at Great Rail Journeys:
1. We are committed to Continuous Improvement
Customer expectations continuously evolve and we have to 'Wow' them to maintain our market leading status. We do not stand still and continuously look to better ourselves - personally through self-development and professionally as a business through customer excellence whether be service to external customers or the service to our colleagues.
2. We treat each other with Respect
We want everyone to feel comfortable at work and to have the confidence to ask questions and make the best use of our collective pool of knowledge. Not one person knows everything, by working collaboratively as a team we can support each other and be the best at what we do.
3. We deliver on our Promises
Customers expect us to get their holiday right first time and to do what we say we'll do. We do not promise what we cannot deliver and we manage the expectations of customers, suppliers and our colleagues.
4. We create and inspire customer loyalty
We want our customers to enjoy a lasting relationship with us, returning time after time to travel on our holidays. In order to do this we provide the best possible service at every touch point with the customer going above and beyond.
Every quarter, we provide staff the opportunity to nominate a work colleague that they feel have best represented one or more of our core Employee Values over the preceding weeks. Anyone can be nominated and there's always great prizes to be had, so there is plenty of incentive to ensure it is you next time.