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Travel update

Updated November 29th, 2021

We're available to help you with any bookings or enquiries by telephone (see opening hours at the top of this page), or by emailing us at grj@greatrail.com. We're sorry, but we're currently unable to welcome customers into our York office.

Here's our latest updates and frequently asked questions:

UK escorted tour holiday update

All our UK tours are running as planned.

If we do have to cancel your holiday for any reason, you will have the flexibility to transfer your holiday to another date in 2021 or 2022 free of charge. We'll ask you to pay any price difference if your new departure date is more expensive. Alternatively, we'll offer you a cash refund.

If a tour is able to go ahead, but a customer chooses not to travel, standard cancellation terms will apply.

European escorted tour holiday update

We are now running our European tours, where we're able to travel without quarantine.

If we have to cancel your holiday, you will have the flexibility to transfer to another date in 2021 or 2022 free of charge. We may require you to pay any difference in your holiday price, dependent on the date you wish to move to. Alternatively, we'll offer you a cash refund.

We continue to monitor and adhere to all government restrictions and will update customers once we know a tour can operate, or where we have to cancel. We will make the decision on whether a tour can operate no later than 14 days before departure date.

If a tour is able to go ahead, but a customer chooses not to travel, standard cancellation terms will apply.

Long-haul escorted tour holiday update

The recommencement of our long-haul holidays will be dependent on any travel restrictions in place and subject to quarantine restrictions both here in the UK and for the countries we are visiting.

If your holiday is cancelled, we'll be in touch to discuss your options and, you'll have the flexibility to transfer to another date in 2022 free of charge. We may require you to pay any difference in your holiday price, dependent on the date you wish to move to. Alternatively, we'll offer you a cash refund.

We continue to monitor and adhere to all government restrictions and will update customers once we know a tour can operate, or where we have to cancel. We will make the decision on whether a tour can operate no later than 14 days before departure date.

If a tour is able to go ahead, but a customer chooses not to travel, standard cancellation terms will apply.

River cruise holiday update

We are running our river cruise holidays where we're able to travel without quarantine.

If we have to cancel your holiday, we'll be in touch to discuss your options, and you'll have the flexibility to transfer to another date in 2021 or 2022 free of charge. We may require you to pay any difference in your holiday price, dependent on which cruise and date you wish to move to. Alternatively, we'll offer you a cash refund.

We continue to monitor and adhere to all government restrictions and will update customers once we know a cruise can operate, or where we have to cancel. We will make the decision on whether a cruise can operate no later than 14 days before departure date.

If a cruise is able to go ahead, but a customer chooses not to travel, standard cancellation terms will apply.

Independent Tailormade holiday update

Because of the bespoke nature of these holidays, decisions are being taken on an individual itinerary basis, dependent on specific country restrictions. We are monitoring restrictions on a regular basis and if we have to cancel a holiday, we will contact customers directly and wherever possible arrange for the holiday to be rebooked at a later date.

How will any Coronavirus restrictions impact my holiday if it does go ahead?

We have had to cancel some of our holidays over the past months, but where we have been able to run a tour, we've worked closely with our partners around the world to ensure we can give you the best holiday experience possible, whilst adhering to local regulations and safety protocols in the countries you are visiting. We've outlined how we'll be looking out for your well-being in our Travel Safe commitments

Will I need to take a Covid test to travel?

You may need to take a pre-holiday test before you leave the UK. The test required varies by destination country and is also subject to your vaccination status. Check the current requirements for your holiday destination via the foreign travel advice section of the UK Government website https://www.gov.uk/foreign-travel-advice. This will also advise you on the type of test you may need to take.

When you return from your holiday, you will need to take a day 2 PCR test (on or up to 2 days after arrival in the UK) and self-isolate until you have a negative result. There are multiple COVID testing providers available, we've identified three providers below based on their current Trustpilot ratings and the range of test types they offer. A full list is also available on the UK Government website

Company Trustpilot rating (as at 01/12/2021) Discount Code  Contact Details
C19 testing      Fleewinter10  C19 testing 
Breathe Assured    n/a  Breathe Assured 
Living Care    n/a 

Living Care

When will you decide if my holiday is going to be cancelled?

With restrictions and travel advice frequently changing, both here in the UK and in countries around the world, it is incredibly difficult for us to know whether we are going to be able to operate a tour or not. We will always contact impacted customers as soon as we make the decision and aim to do this no later than 14 days before your departure date.

If my holiday is cancelled will I get a refund?

We are a member of ABTA and ATOL, offering you full financial protection for your holiday. If your holiday is cancelled you can transfer straight-away to an alternative date in 2021 or 2022, or we will give you a cash refund.

How do I use my Refund Credit Note to book a holiday?

You can use your Refund Credit Note to book any of our escorted tour, river cruise or Tailormade holidays. Once you know the holiday and date you want to book, get in touch with us either by emailing us at grj@greatrail.com, using the chat service on our website, or calling us. Unfortunately, we can't process your Refund Credit Note to book online.