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Coronavirus update

Updated April 4, 2020

The Government has imposed further restrictions related to containing the spread of Coronavirus in the UK, now asking people to stay at home. Our offices are temporarily closed and we are working from home. Rest assured there's a team of people working hard to take care of customers, but for now please get in touch with us by emailing grj@greatrail.com. We'll pick up your email and be back in touch as quickly as possible, but we ask for your patience until we can resume our normal service. We've also changed our opening hours, with our teams working Monday to Friday, 9:00am until 5:30pm.

 

Tour departures overseas up to the 30th April?

We've now cancelled all our departures in April and are currently contacting customers to discuss their bookings, prioritising by departure date. We're offering full flexibility to transfer the date of your existing holiday to later in 2020 or 2021 free of charge. We're also happy to transfer you on to an alternative holiday in 2020 or 2021.

Tour departures overseas after the 30th April?

If you are due to travel after the 30th April and are unsure about travelling, we will happily offer you a free transfer to the same holiday later in the year - just let us know. We can also transfer your holiday free of any charges into 2021, you'll just need to pay any price difference if the holiday is more expensive. If you would prefer to cancel, in most cases our standard booking terms and conditions currently apply. 

Travelling in the UK?

We are unable to operate our UK tours at the moment due to Government restrictions. We are contacting all customers by departure date and if you haven't already heard from us, you will soon receive an email. If you have an urgent enquiry, please email us.

What if I have booked an unescorted Tailormade holiday?

Our Tailormade team are contacting all independent customers that have a holiday departing up to the 17th April to advise them of their options. Every holiday is bespoke, and our first action is to try and ensure that, where there is availability, these holidays are rebooked for later in 2020.

What is the latest Government travel advice?

We continue to closely follow the advice of the Foreign and Commonwealth Office.

For the facts on Coronavirus please visit:

Oberammergau Passion Play 2020 update

The organisers of the 42nd Oberammergau Passion Play have made the difficult decision to postpone the event until May 2022. We are now working with the organisers, hotels and travel partners to review the situation and will be contacting all customers affected by this news shortly.

 

If my holiday is cancelled will I get a refund?

We are a member of ABTA and ATOL, offering you financial protection for your holiday. In response to the Covid-19 outbreak, ABTA has provided updated guidance and is now advising customers to accept a refund credit note for cancelled holidays. It's important for you to know this is also the approach being taken by many of our suppliers, with credit notes being issued to us for cancelled tours.

If your holiday is cancelled you can transfer straight-away to an alternative date in 2020 or 2021, or we will issue you a refund credit note. You can use the credit note to re-book your holiday for a future date. This allows you more time to make your mind up about your future travel plans.

Your refund credit note will be issued within 14 days of the date of cancellation, with a value equal to the amount you've already pre-paid to us.