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Travel update

Updated August 12th, 2021

Some of the team are now back in the office, but we are also continuing to work from home, with our office in York temporarily closed to customers. We're still available to help you with any bookings or enquiries and you can get in touch with us by telephone (see opening hours at the top of this page), by emailing us at grj@greatrail.com or use our website chat service which is available during opening hours. We are currently unable to welcome customers into our York office.

Here's our latest updates and frequently asked questions:

UK escorted tour holiday update

All our UK tours are running as planned.

If we do have to cancel your holiday for any reason, you will have the flexibility to transfer your holiday to another date in 2021 or 2022 free of charge. We'll ask you to pay any price difference if your new departure date is more expensive. Alternatively, we can offer you a cash refund.

If a tour is able to go ahead, but a customer chooses not to travel, standard cancellation terms will apply.

European escorted tour holiday update

We have cancelled our European tours up until the 9th September. The recommencement of our European holidays is dependent on any travel restrictions in place and subject to quarantine restrictions both here in the UK and for the countries we are visiting.

We are planning to recommence some of our European tours from the 10th September, where we are able to travel without quarantine and the destination is on the UK's Green or Amber list.

We are currently contacting all customers due to travel with us in September, prioritising calls by date of departure. If your holiday is cancelled, we'll be in touch to discuss your options.

If we cancel your holiday, you will have the flexibility to transfer to another date in 2021 or 2022 free of charge. We may require you to pay any difference in your holiday price, dependent on the date you wish to move to. Alternatively, we can offer you a cash refund.

We continue to monitor and adhere to all government restrictions and will update customers once we know a tour can operate, or where we have to cancel. We will make the decision on whether a tour can operate no later than 14 days before departure date.

If a tour is able to go ahead, but a customer chooses not to travel, standard cancellation terms will apply.

Long-haul escorted tour holiday update

Given current travel restrictions and a review of the destinations we visit, we have cancelled all long-haul tours up until the 9th September. The recommencement of our long-haul holidays will be dependent on any travel restrictions in place and subject to quarantine restrictions both here in the UK and for the countries we are visiting.

If your holiday is cancelled, we'll be in touch to discuss your options, either by email or telephone.

If we cancel your holiday, you will have the flexibility to transfer to another date in 2021 or 2022 free of charge. We may require you to pay any difference in your holiday price, dependent on the date you wish to move to. Alternatively, we can offer you a cash refund.

We continue to monitor and adhere to all government restrictions and will update customers once we know a tour can operate, or where we have to cancel. We will make the decision on whether a tour can operate no later than 14 days before departure date.

If a tour is able to go ahead, but a customer chooses not to travel, standard cancellation terms will apply.

River cruise holiday update

We have cancelled our river cruises sailings up until the 8th September, but will be recommencing some of our French barge sailings from the 6th September. We are currently contacting our barge holiday customers to confirm whether their sailing will be going ahead.

The recommencement of our river cruises will be dependent on any travel restrictions in place and subject to quarantine restrictions both here in the UK and for the countries we are visiting.

If your cruise is cancelled, we'll be in touch to discuss your options, either by email or telephone.

If we cancel your holiday, you will have the flexibility to transfer to another date in 2021 or 2022 free of charge. We may require you to pay any difference in your holiday price, dependent on which cruise and date you wish to move to. Alternatively, we can offer you a cash refund.

We continue to monitor and adhere to all government restrictions and will update customers once we know a tour can operate, or where we have to cancel. We will make the decision on whether a tour can operate no later than 14 days before departure date.

If a cruise is able to go ahead, but a customer chooses not to travel, standard cancellation terms will apply.

Independent Tailormade holiday update

Because of the bespoke nature of these holidays, decisions are being taken on an individual itinerary basis, dependent on specific country restrictions. We are monitoring restrictions on a regular basis and if we have to cancel a holiday, we will contact customers directly and wherever possible arrange for the holiday to be rebooked at a later date.

How will any Coronavirus restrictions impact my holiday if it does go ahead?

We have had to cancel many of our holidays over the past months, but where we have been able to run a tour, we've worked closely with our partners around the world to ensure we can give you the best holiday experience possible, whilst adhering to local regulations and safety protocols in the countries you are visiting. We've outlined how we'll be looking out for your well-being in our Travel Safe commitments

Will I need to take a Covid test to travel?

You may need to take a pre-holiday test before you leave the UK. The test required varies by destination country and is also subject to your vaccination status. Check the current requirements for your holiday destination via the foreign travel advice section of the UK Government website https://www.gov.uk/foreign-travel-advice. This will also advise you on the type of test you may need to take.

When you return from your holiday, the UK has a traffic light system of Green, Amber and Red. We will only travel to Green and Amber countries. The colour category of the country/countries you visit during your holiday and your vaccination status, will determine any testing and potentially quarantine and self-isolation requirements needed when you return to the UK. Check the current requirements for your return to the UK, via the entering the UK section of the UK Government website https://www.gov.uk/uk-border-control

If you've already booked a holiday with us, we will contact you with specific information, letting you know when you'll have time in your tour itinerary to be able to take your return to the UK test. There are multiple COVID testing providers available, we've identified three providers below based on their current Trustpilot ratings and the range of test types they offer. A full list is also available on the UK Government website

Company Trustpilot rating (as at 12/08/2021) Discount Code  Contact Details
C19 testing      Fleewinter10  www.c19testing.co.uk 
Breathe Assured  n/a  www.breatheassured.com 
Living Care  n/a 


www.livingcare.co.uk/covidtests

When will you decide if my holiday is going to be cancelled?

With restrictions and travel advice frequently changing, both here in the UK and in countries around the world, it is incredibly difficult for us to know whether we are going to be able to operate a tour or not. We will always contact impacted customers as soon as we make the decision and aim to do this no later than 14 days before your departure date.

If my holiday is cancelled will I get a refund?

We are a member of ABTA and ATOL, offering you full financial protection for your holiday. If your holiday is cancelled you can transfer straight-away to an alternative date in 2021 or 2022, or we will give you a cash refund.

How do I use my Refund Credit Note to book a holiday?

You can use your Refund Credit Note to book any of our escorted tour, river cruise or Tailormade holidays. Once you know the holiday and date you want to book, get in touch with us either by emailing us at grj@greatrail.com, using the chat service on our website, or calling us. Unfortunately, we can't process your Refund Credit Note to book online.