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Travel update

Updated January 8th, 2021

With lockdown restrictions in place, we continue to work from home, with our office in York temporarily closed. We're still fully available to help you with any bookings or enquiries and you can get in touch with us by telephone (see opening hours at the top of this page), by emailing us at grj@greatrail.com or use our website chat service which is available during opening hours. We are currently unable to welcome customers into our York office.

Here's our latest updates and frequently asked questions:

UK escorted tour holiday update

With lockdown restrictions in place, we are currently unable to run any of our UK tours. We continue to monitor and adhere to all government restrictions and hope to recommence our UK tour programme once lockdown restrictions are lifted.

We will make decisions on whether or not a tour can operate up to 14 days before departure date. We will advise customers by calling them as soon as we can to confirm whether their holiday is going ahead. If we have to cancel a holiday, customers have the full flexibility to transfer the date of their existing holiday to another 2021 date free of charge.

If a tour is able to go ahead, but a customer chooses not to travel, standard cancellation terms will apply.

European escorted tour holiday update

With lockdown restrictions in place, we are currently unable to run any of our European tours. We continue to monitor and adhere to all government restrictions and hope to recommence our European tour programme once lockdown restrictions are lifted, dependent on local restrictions and subject to quarantine restrictions for the countries we are visiting.

We will make decisions on whether a tour can operate up to 14 days before departure date. We will advise customers by calling them as soon as we can to confirm whether their holiday can go ahead. If we have to cancel a holiday, customers have the full flexibility to transfer the date of their existing holiday to another 2021date free of charge.

If a tour is able to go ahead, but a customer chooses not to travel, standard cancellation terms will apply.

Long-haul escorted tour holiday update

All departures up to the end of February have now been cancelled with customers having full flexibility to transfer the date of their existing holiday to another date in 2021 free of charge, or transfer to an alternative 2021 tour.

We are hoping to be able to operate some of our long-haul tours from March onwards, dependant on our lockdown restrictions and local restrictions/quarantine restrictions for the countries we are visiting.  We are monitoring Coronavirus restrictions on a country-by-country basis and talking with suppliers regularly to fully understand the position on the ground in the countries we visit. Restrictions are being updated on a frequent basis and we are making decisions about whether a tour can operate up to 17 days before departure date. We will advise customers by calling them as soon as we can to confirm whether their holiday can go ahead.

If a tour is able to go ahead, but a customer chooses not to travel, standard cancellation terms will apply.

River cruise holiday update

We expect to be able to operate our 2021 river cruise programme, with sailings starting in April.

We are monitoring Coronavirus restrictions on a country-by-country basis and talking with suppliers regularly to fully understand the position on the ground in the countries we visit. Restrictions are being updated on a frequent basis and we are making decisions about whether a tour can operate up to 14 days before departure date. We will advise customers by calling them as soon as we can to confirm whether their holiday can go ahead.

If a tour is able to go ahead, but a customer chooses not to travel, standard cancellation terms will apply.

Independent Tailormade holiday update

Because of the bespoke nature of these holidays, decisions are being taken on an individual itinerary basis, dependent on specific country restrictions. We are monitoring restrictions on a regular basis and if we have to cancel a holiday, we will contact customers directly and wherever possible arrange for the holiday to be rebooked at a later date.

How will any Coronavirus restrictions impact my holiday if it does go ahead?

When will you decide if my holiday is going to be cancelled?

With restrictions and travel advice frequently changing, both here in the UK and in countries around the world, it is incredibly difficult for us to know whether we are going to be able to operate a tour or not. We will always contact impacted customers as soon as we make the decision and aim to do this no later than 14 days before your departure date.

If my holiday is cancelled will I get a refund?

We are a member of ABTA and ATOL, offering you full financial protection for your holiday. In response to the Covid-19 outbreak, ABTA has asked customers to accept a Refund Credit Note for cancelled holidays.

If your holiday is cancelled you can transfer straight-away to an alternative date in 2021, or we will issue you a Refund Credit Note. This will be issued within 14 days of the date of cancellation, with a value equal to the amount you've paid to us. Depending on when we cancelled your holiday, your Refund Credit Note will have an end date of either 31st March 2021 or 30th September 2021. This is the date by which the Refund Credit Note can be used to re-book your holiday, giving you more time to make your mind up about your future travel plans, or exchanged for cash.

How do I use my Refund Credit Note to book a holiday?

You can use your Refund Credit Note to book any of our escorted tour, river cruise or Tailormade holidays. Once you know the holiday and date you want to book, get in touch with us either by emailing us at grj@greatrail.com, using the chat service on our website, or calling us. Unfortunately, we can't process your Refund Credit Note to book online.