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Travel update

Updated June 2nd, 2021

With lockdown restrictions still in place, we continue to work from home, with our office in York temporarily closed. We're still available to help you with any bookings or enquiries and you can get in touch with us by telephone (see opening hours at the top of this page), by emailing us at grj@greatrail.com or use our website chat service which is available during opening hours. We are currently unable to welcome customers into our York office.

Here's our latest updates and frequently asked questions:

UK escorted tour holiday update

Following the latest update on lockdown restrictions, we are now running our UK tours.

If we do have to cancel your holiday for any reason, you will have the flexibility to transfer your holiday to another date in 2021 or 2022 free of charge. We'll ask you to pay any price difference if your new departure date is more expensive. Alternatively, we can offer you a Refund Credit Note or a cash refund.

If a tour is able to go ahead, but a customer chooses not to travel, standard cancellation terms will apply.

European escorted tour holiday update

We have cancelled our European tours up until the end of June, with all customers being contacted to discuss their options. The recommencement of our European holidays will be dependent on any travel restrictions in place and subject to quarantine restrictions both here in the UK and for the countries we are visiting.

If your holiday is cancelled, we'll be in touch to discuss your options, either by email or telephone. With a significant number of customers to contact, we are prioritising calls by date of travel.

If we cancel your holiday, you will have the flexibility to transfer to another date in 2021 or 2022 free of charge. We may require you to pay any difference in your holiday price, dependent on the date you wish to move to. Alternatively, we can offer you a Refund Credit Note or a cash refund.

We continue to monitor and adhere to all government restrictions and will update customers once we know a tour can operate, or where we have to cancel. We will make the decision on whether a tour can operate no later than 14 days before departure date.

If a tour is able to go ahead, but a customer chooses not to travel, standard cancellation terms will apply.

Long-haul escorted tour holiday update

Given current travel restrictions and a review of the destinations we visit, we have cancelled all long-haul tours up until the end of June. The recommencement of our long-haul holidays will be dependent on any travel restrictions in place and subject to quarantine restrictions both here in the UK and for the countries we are visiting.

If your holiday is cancelled, we'll be in touch to discuss your options, either by email or telephone. With a significant number of customers to contact, we are prioritising calls by date of travel.

If we cancel your holiday, you will have the flexibility to transfer to another date in 2021 or 2022 free of charge. We may require you to pay any difference in your holiday price, dependent on the date you wish to move to. Alternatively, we can offer you a Refund Credit Note or a cash refund.

We continue to monitor and adhere to all government restrictions and will update customers once we know a tour can operate, or where we have to cancel. We will make the decision on whether a tour can operate no later than 14 days before departure date.

If a tour is able to go ahead, but a customer chooses not to travel, standard cancellation terms will apply.

River cruise holiday update

We have cancelled all our river cruises sailings up until the end of June. The recommencement of our river cruises will be dependent on any travel restrictions in place and subject to quarantine restrictions both here in the UK and for the countries we are visiting.

If your cruise is cancelled, we'll be in touch to discuss your options, either by email or telephone. With a significant number of customers to contact, we are prioritising calls by date of travel.

If we cancel your holiday, you will have the flexibility to transfer to another date in 2021 or 2022 free of charge. We may require you to pay any difference in your holiday price, dependent on which cruise and date you wish to move to. Alternatively, we can offer you a Refund Credit Note or a cash refund.

We continue to monitor and adhere to all government restrictions and will update customers once we know a tour can operate, or where we have to cancel. We will make the decision on whether a tour can operate no later than 14 days before departure date.

If a cruise is able to go ahead, but a customer chooses not to travel, standard cancellation terms will apply.

Independent Tailormade holiday update

Because of the bespoke nature of these holidays, decisions are being taken on an individual itinerary basis, dependent on specific country restrictions. We are monitoring restrictions on a regular basis and if we have to cancel a holiday, we will contact customers directly and wherever possible arrange for the holiday to be rebooked at a later date.

How will any Coronavirus restrictions impact my holiday if it does go ahead?

We have had to cancel many of our holidays over the past months, but where we have been able to run a tour, we've worked closely with our partners around the world to ensure we can give you the best holiday experience possible, whilst adhering to local regulations and safety protocols in the countries you are visiting. We've outlined how we'll be looking out for your well-being in our Travel Safe commitments

When will you decide if my holiday is going to be cancelled?

With restrictions and travel advice frequently changing, both here in the UK and in countries around the world, it is incredibly difficult for us to know whether we are going to be able to operate a tour or not. We will always contact impacted customers as soon as we make the decision and aim to do this no later than 14 days before your departure date.

If my holiday is cancelled will I get a refund?

We are a member of ABTA and ATOL, offering you full financial protection for your holiday. If your holiday is cancelled you can transfer straight-away to an alternative date in 2021 or 2022, or if you'd like more time to decide what to do, we can issue you a Refund Credit Note. Alternatively we will give you a cash refund.

If you choose to take a Refund Credit Note, this will be issued within 14 days of the date of cancellation, with a value equal to the amount you've paid to us. Your Refund Credit Note will have an end date of 30th September 2021. This is the date by which the Refund Credit Note can be used to re-book your holiday, giving you more time to make your mind up about your future travel plans, or exchanged for cash.

How do I use my Refund Credit Note to book a holiday?

You can use your Refund Credit Note to book any of our escorted tour, river cruise or Tailormade holidays. Once you know the holiday and date you want to book, get in touch with us either by emailing us at grj@greatrail.com, using the chat service on our website, or calling us. Unfortunately, we can't process your Refund Credit Note to book online.