“The tour guide, Julie Boreham and the coach driver, John were very personable and helpful. Although our room was large it felt detached from the main body of the group. Meals were plentiful however there were times when the choices appeared limited. We had an issue with the bathroom taps and although they were reported on at least two occasions they were not fixed. We ordered champagne for our arrival however as we did not arrive until approximately 2.45 the ice was well on the way to being melted. It would be helpful in my opinion for the champagne to be delivered as we arrived or just after.