b'number of clients (usually 15). In the unlikely event the holiday (which would includeCommonwealth & Development Office issues regular advice and updates on theirAthens Convention limit of 833 Special Drawing Rights (SDRs) or 2250 SDRs if EUPark Street, London SE1 9EQ. You can also use the AITO arbitration serviceplease any individually purchased variations or extensions), has to be cancelled because ofwebsite at www.gov.uk/foreign-travel-advice which you are recommended to consultRegulation 392/2009 applies. Any liability in respect of death and personal injury andsee www.aito.com for further information. insufficient numbers, you will be informed at least 60 days (90 days for European Riverbefore booking and again in good time prior to departure. loss of and damage to luggage which we may incur to you shall always be subject to Cruise and private train holidays) prior to departure. the limits of liability contained in the Athens Convention or EU Regulation 392/200915. Conditions of Suppliers12. Our Liability to You for death/personal injury of 46,666 Special Drawing Rights (SDR) or 300,000 SDRMany of the services which make up your holiday are provided by independent If we have to make a significant change or cancel, we will tell you as soon as possible(1) We will accept responsibility for the arrangements we agree to provide or arrangeunder Athens Convention or 400,000 SDRs under EU Regulation 392/2009 except insuppliers. Those suppliers provide these services in accordance with their own terms and if there is time to do so before departure, we will offer you the choice of thefor you as an organiser under the Package Travel and Linked Travel Arrangementsthe case of liability for war or terrorism 250,000 SDRs. We are not liable for valuables,and conditions. Some of these terms and conditions may limit or exclude the suppliers following options: Regulations 2018 (as amended) as set out below, and as such we are responsiblemonies or other securities including jewelry and watches. If they have been depositedliability to you, usually in accordance with applicable international conventions or for the proper provision of all travel services included in your package, as set out inwith the reception desk on the ship for safe keeping and a receipt issued, then in thoseEU regulations (see clause 12(4)(c)). Copies of the relevant parts of these terms and a. (for significant changes) accepting the changed arrangements; or your confirmation invoice. Subject to these booking conditions, if we or our supplierslimited circumstances the Carriers liability will be as set out in the Athens Convention orconditions are available on request from us or the supplier concerned.b. purchasing an alternative holiday from us, of a similar standard to that originallynegligently perform or arrange those services and we dont remedy or resolve yourEU Regulation 392/2009. The use of safes onboard a Vessel is not a deposit with the booked if available. We will offer you at least one alternative holiday of equivalent orcomplaint within a reasonable period of time, and this has affected the enjoymentship or with the company under the Athens Convention or EU Regulation 392/2009 or16. Special RequestsIMAGE CAPTION IMAGE CAPTIONhigher standard for which you will not be asked to pay any more than the price of theof your package holiday you may be entitled to an appropriate price reduction and/ otherwise. If you have any special requests, you must advise us in writing at the time of booking. original holiday. If this holiday is in fact cheaper than the original one, we will refund theor reasonable compensation. You must inform us without undue delay of any failureThe limits are 1200 SDRs pursuant to Athens or 3,375 SDRs pursuant to EUAlthough we will endeavour to pass any reasonable requests on to the relevant price difference. If you do not wish to accept the holiday we specifically offer you, youto perform or improper performance of the travel services included in this package.Regulation 392/2009. Limits shall be reduced in proportion to any contributorysupplier, we regret we cannot guarantee any request will be met unless we have may choose any of our other, then available, holidays. You must pay the applicableThe level of any such price reduction or compensation will be calculated taking intonegligence by the Passenger and by the maximum deductible specified in Article 8 (4)specifically confirmed this. For your own protection, you should obtain confirmation in price of any such holiday. This will mean you paying more if it is more expensive orconsideration all relevant factors such as but not limited to, following the complaintsof the Athens Convention or EU Regulation 392/2009. Where carriage is performed onwriting from us that your request will be complied with (where it is possible for us to receiving a refund if it is cheaper; or procedure as described in these conditions and the extent to which ours or ourinland waterways, and the vessel does not go to sea the liability provisions relating togive this) if your request is important to you. Confirmation that a special request has c. cancelling or accepting the cancellation in which case you will receive a full refundemployees or suppliers negligence affected the overall enjoyment of your holiday.sea going vessels do not apply to the cruise. In those cases the liability of the Carrier tobeen noted or passed on to the supplier or the inclusion of the special request on of all monies you have paid to us (including, where appropriate, the price paid forPlease note that it is your responsibility to show that we or our supplier(s) have beencustomers shall be determined in accordance with English law (the Merchant Shippingyour confirmation letter/invoice or any other documentation is not confirmation that any holiday extensions or additional service purchased from us and included in yournegligent if you wish to make a claim against us. Act) and The Convention on Limitation of Liability for Maritime Claims 1996 (LLMC 96)the request will be met. Unless and until specifically confirmed, all special requests are package). as amended by SI 1998/1258, a copy of which will be provided by on request or cansubject to availability. We regret we cannot accept any conditional bookings, i.e. any (2) We will not be responsible for any injury, illness, death, loss (including loss ofbe found at: booking which is specified to be conditional on the fulfilment of a particular request Please note the above options are not available where any change made is anpossessions and loss of enjoyment), damage, expense, cost or other sum or claim ofhttps://www.legislation.gov.uk/uksi/1998/1258/contents/made. and all such bookings will be treated as standard bookings subject to the above insignificant one. You must notify us of your choice within 7 days of our offer. If weany description whatsoever which results from any of the following: The limits for non-sea going passenger vessels is 175,000 SDRs per passenger limit.provisions on special requests.do not hear from you within 7 days, we will contact you again to request notificationLiability for property claims will be at least 1,000,000 SDRs under SI 1998/1258 (4)of your choice. If you fail to respond again, we will assume that you have chosen toa. the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party (b)(i)). The Strasbourg Convention on the Limitation of Liability of Owners of Inland17. Medical Conditions/Disabilities/Reduced Mobilityaccept the change or alternative booking arrangements. b. the act(s) and/or omission(s) of a third party not connected with the provision of yourNavigation Vessels, referred to as the Strasbourg Convention with protocols andRegrettably, many of our tours are not suitable for customers with certain disabilities holiday and which were unavoidable and extraordinary; or amendments, applies to vessels sailing on waterways located in the territory of aand they can also be physically demanding. If you have any medical condition or In addition to a full refund of all monies paid by you, we will pay you compensation inc. Force Majeure as defined in clause 10 above. state party subject to (i) the Revised Convention relating to the Navigation of thedisability which may affect your tour or any health, fitness or mobility concerns the following circumstances: Rhine of 17 October 1868 and (ii) the Convention of 27 October 1956 concerningwhich may affect your ability to cope with the tour, please give us full details before (3) Please note we cannot accept responsibility for any services which do not formthe canalization of the Moselle (Article 15(1) of the Strasbourg Convention: https:// you confirm your booking so that we can advise as to the suitability of the chosen a. if, where we make a significant change, you do not accept the changedpart of our contract. This includes, for example, any additional services or facilitieswww.ivr- eu.com/expertises/legal/?lang=en). If the Strasbourg Convention applies thearrangements. We will make reasonable efforts to accommodate special needs or arrangements and cancel your booking which your hotel or any other supplier agrees to provide for you where the services orlimits for customer claims are 60,000 SDRs per customer subject to a minimum ofcause our suppliers to accommodate them, but, if we are to help you choose the right b. if we cancel your booking and no alternative arrangements are available We will notfacilities are not advertised in our brochure or on our website and we have not agreed6,000,000 SDRs (see Article 7). The Carriers liability for death, injury, illness, damage,tour for your health, mobility and fitness, we must be aware of all details. Please note pay you compensation in the following circumstances: to arrange them as part of our contract and any excursion you purchase during yourdelay or other loss to person or property of any kind suffered by customers shall, inthat Tour Manager (if on an escorted holiday) cannot provide individual assistance a. where we make an insignificant change holiday. Please also see clause 19 Excursions, Activities and Brochure/Websitethe first instance, be governed by the Convention on Limitation of Liability for Maritimewith boarding trains or coaches, or handle your luggage. It is your responsibility to b. where we make a significant change or cancel your arrangements (includingInformation. Claims 1996 as amended by SI 1998/1258 or where applicable the Strasbourgprovide us with full and accurate details of your mobility, health and fitness (including cancellation due to not reaching the minimum number of client bookings requiredConvention. The Carriers liability therefore shall not exceed those limitations providedany disability), so we can advise you on the suitability of tours. As standard practice all to run your holiday) more than 60 days before departure (90 days for private train(4) We limit the amount of compensation we may have to pay you if we are found liableby the said LLMC 1996 and SI 1998/1258 or where applicable Strasbourg Conventioncustomers are asked at the point of booking whether they have any mobility limitations holidays) under this clause as follows: or in any further revisions, protocols and/or amendments thereto as shall becomeor health concerns which may impact on their tour. Customers are required to provide c. where we make a significant change and you accept those changed arrangementsapplicable. Where the LLMC 1996 or If applicable Strasbourg Convention permitsall relevant information to ensure that this matter has been carefully considered and we or you accept an offer of alternative travel arrangements (a) Loss of and/or damage to any luggage or personal possessions and money: the Carrier to apply a deductible, the Carrier may apply that deductible. SDRs are aare aware of any issues. We may require you to produce a doctors certificate certifying d. where we have to cancel your arrangements as a result of your failure to make fullmonetary unit of the International Monetary Fund and current exchange rate can bethat you are fit to participate in the tour. Acting reasonably, if we are unable to properly payment on time; The maximum amount we will have to pay you in respect of these claims is an amountfound in major financial newspapers. accommodate the needs of the person(s) concerned, we will not confirm your booking e. where the change or cancellation by us arises out of alterations to the confirmedequivalent to the excess on your insurance policy which applies to this type of loss peror if you did not give us full details at the time of booking, we will cancel it and impose booking requested by you; person in total because you are required to have adequate insurance in place to cover(5) Please note, we cannot accept any liability for any damage, loss, expense or otherapplicable cancellation charges when we become aware of these details. You must f. where we are forced to cancel or change your arrangements due to Force Majeureany losses of this kind. sum(s) of any nature or description (a) which on the basis of the information givenalso advise us as soon as possible of any change in any disability or medical condition (see clause 10). (b) Claims not falling under (a) above and which dont involve injury, illness or death: to us by you concerning your booking prior to our accepting it, we could not haveor your health, fitness or mobility or if any medical condition or disability which may The maximum amount we will have to pay you in respect of these claims is up to threeforeseen you would suffer or incur if we breached our contract with you or (b) whichaffect your tour develops after your booking has been confirmed. Please also see In any of the circumstances referred to above we will not be liable for the cost of anytimes the price paid by or on behalf of the person(s) affected in total. This maximumdid not result from any breach of contract or other fault by ourselves or our employeesclause 6.service (such as, but not limited to, flights, hotels and connecting rail travel) which isamount will only be payable where everything has gone wrong and you or your partyor, where we are responsible for them, our suppliers. Additionally, we cannot accept purchased in connection with any holiday but which is not booked through us, or forhas not received any benefit at all from your booking. liability for any business losses or expenses including, without limitation, self-employed18. Fitness to Travel for Cruise Arrangementsany related expenses such as cancellation charges or amendment fees for any service(c) Claims in respect of international travel by air and rail, or any stay in a hotel: loss of earnings. Where you have booked a cruise, the following conditions will apply in addition to which cannot be used or has to be cancelled or amended as a result of our having to(i) The extent of our liability will in all cases be limited as if we were carriers underthose set out in clause 17.cancel or make a significant change to any holiday. the appropriate Conventions, which include The Warsaw/Montreal Convention(6) Where it is impossible for you to return to your departure point as per the agreed (international travel by air); The Berne/Cotif Convention (with respect to rail travel) andreturn date of your package, due to unavoidable and extraordinary circumstances,In order to ensure that the carrier of your cruise is able to carry passengers safely Very rarely, we may be obliged as a result of force majeure (see clause 10) to changeThe Paris Convention (with respect to hotel arrangements). You can ask for copieswe shall provide you with any necessary accommodation (where possible, of aand in accordance with applicable safety requirements established by international, or terminate your holiday. This is extremely unlikely, but if this situation does occur andof these Conventions from our offices. In addition, you agree that the operatingcomparable standard) for a period not exceeding three nights per person. Please noteEU or national law or otherwise in order to meet safety requirements established we become unable to provide a significant proportion of the services that you havecarrier or transport companys own Conditions of Carriage will apply to you on thatthat the 3 night cap does not apply to persons with reduced mobility, pregnant womenby competent authorities including the ships flag state, you (and every member of booked, we will, if possible, make suitable alternative arrangements for you at no extrajourney. When arranging transportation for you, we rely on the terms and conditionsor unaccompanied minors, nor to persons needing specific medical assistance,your group) warrant that you/they are fit to travel by sea and that your/their conduct charge. contained within these international conventions and those Conditions of Carriage.provided we have been notified of these particular needs in advance. For the purposesor condition will not impair the safety of the cruise ship. Please note that the carrier You acknowledge that all of the terms and conditions contained in those Conditionsof this clause, unavoidable and extraordinary circumstances mean warfare, acts ofof your cruise may require you to provide medical evidence of fitness to travel, in 10. Force Majeure of Carriage form part of your contract with us, as well as with the transport companyterrorism, significant risks to human health such as the outbreak of serious diseaseorder to assess whether you can be carried safely and in accordance with applicable Except where otherwise expressly stated in these Booking Conditions we will notand that those Conditions of Carriage shall be deemed to be included by referenceat the travel destination or natural disasters such as floods, earthquakes or weatherinternational, EU or national law. It is often the case that carriers will be unable to carry be liable or pay you compensation if our contractual obligations to you are affectedinto this contract. conditions which make it impossible to travel safely back to your departure point. passengers who have entered or passed their 24th week of pregnancy by the end of by Force Majeure. For the purposes of these Booking Conditions, Force Majeure(ii) In any circumstances in which a carrier is liable to you by virtue of the Deniedtheir cruise. Women who reach their 23rd week of pregnancy at the end of the cruise means any event beyond our or our suppliers control, the consequences of whichBoarding Regulation 2004, any liability we may have to you under our contract with13. Complaints and Problems may also be required to provide evidence of fitness to travel. Carriers reserve the could not have been avoided even if all reasonable measures had been taken.you, arising out of the same facts, is limited to the remedies provided under theIn the unlikely event that you have any reason to complain or experience any problemsright to refuse passage if they are not satisfied that the passenger will be safe during Examples include, warfare and acts of terrorism (and threat thereof), civil strife,Regulation as if (for this purpose only) we were a carrier. with your holiday whilst away, you must immediately inform your Tour Manager (if onthe course of the cruise. Pregnant women are therefore strongly recommended to significant risks to human health such as the outbreak of serious disease at the travel(iii) When making any payment, we are entitled to deduct any money which youan escorted holiday) and/or us by telephone on our 24-hour emergency helpline (ifseek medical advice prior to travel, at any stage of their pregnancy. Passengers who destination, epidemics, plagues or pandemics (including but not limited to the ongoinghave received or are entitled to receive from the transport provider or hotelier for thenot on an escorted holiday) and the supplier of the service(s) in question. Any verbalrequire the use of a wheelchair must provide their own standard size wheelchair for the effects of Covid-19 and/or any other strain of the coronavirus) or natural disasters suchcomplaint or claim in question. notification must be put in writing and given to your Tour Manager (if on an escortedduration of the cruise. Carriers often provide a limited number of wheelchairs which are as floods, earthquakes or weather conditions which make it impossible to travel safely(d) Claims in respect of international travel by sea or inland waterway holiday) or us (if not on an escorted holiday) and the supplier as soon as possible. Untilstrictly available for emergency use only. The carrier may require such passengers to to the travel destination or remain at the travel destination, the act of any governmentwe know about a problem or complaint, we cannot begin to resolve it. Most problemsbe accompanied by a travelling companion who is fit and able to assist them, where it or other national or local authority including port or river authorities (including anyTravel by sea is governed by the provisions of the Convention Relating to the Carriagecan be dealt with quickly. If you remain dissatisfied, however, you must write to usis reasonably deemed by the carrier that this is strictly necessary.impact to travel or other arrangements as a result of the United Kingdoms decision toof Passengers and their Luggage by Sea 1974 as amended in 1976 (the Athenswithin 28 days of your return to the UK giving your booking reference and full details of leave the European Union), industrial dispute, lock closure, natural or nuclear disaster,Convention) and, where applicable, EU Regulation 392/2009 relating to the Liabilityyour complaint. Only the party leader should write to us. If you fail to follow thissimple19. Excursions, Activities and Brochure/Website Informationfire, chemical or biological disaster, unavoidable technical problems with transport andof carriers of passengers by sea in the event of accidents. The extent of our liabilitycomplaints procedure, your right to claim the compensation you may otherwise haveThe information contained in our brochure and on our website is correct to the best of all similar events outside our or our supplier(s) control. will in all cases be limited as if we were the Contracting Carriers under the Athensbeen entitled to may be affected or even lost as a result. Please note that we do offerour knowledge at the time of the brochure going to print or at the time of publication Convention and/or EU Regulation 392/2009. an Alternative Dispute Resolution service, through our ABTA membership. Please seeon our website. Whilst every effort is made to ensure the accuracy of the brochure and 11. UK Government Foreign,Commonwealth & Development Office Advice The Athens Convention and EU Regulation 392/2009 limit the carriers liability forclause 14 for further details. prices at the time of printing or publication, regrettably errors do occasionally occur. You are responsible for making yourself aware of UK Government Foreign,death or personal injury or loss or damage to luggage and makes special provision forYou must therefore ensure you check all details of your chosen holiday (including the Commonwealth & Development Office advice and warnings in regard to the safetyvaluables. It is presumed that luggage has been delivered to you undamaged unless14. Arbitration price) with us at the time of booking.of the countries and areas in which you will be travelling to and to make your ownwritten notice is given to us and/or the carrier; We are a Member of ABTA, membership number V2170. We are obliged to maintain decisions accordingly. Global and political situations do change. Your safety is oura. in the case of apparent damage, before or at the time of disembarkation ora high standard of service to you by ABTAs Code of Conduct. We can also offer youWe may provide you with information (in our brochure, on our website and/or when first consideration and if the UK Government Foreign, Commonwealth & Developmentredelivery; or ABTAs scheme for the resolution of disputes which is approved by the Charteredyou are on holiday) about activities and excursions which are available in the area you Office advises against travel to a certain country, we will act on this advice. b. in the case of damage which is not apparent or of loss, within 15 days from theTrading Standards Institute. If we cant resolve your complaint, go to www.abta.com toare visiting but cannot be pre-booked with us or otherwise purchased via ourselves. If such advice is to avoid or to leave a particular country or area this maydate of disembarkation or redelivery or from the time when such redelivery should haveuse ABTAs simple procedure. Further information on the Code and ABTAs assistanceWe have no involvement in any such activities or excursions which are not run, constitute force majeure (as described in clause 10). The UK Government Foreign,taken place. Damages for cabin luggage payable by the carrier are limited up to thein resolving disputes can be found on www.abta.com or you can contact ABTA, 30supervised, controlled, inspected or endorsed in any way by us. They are provided 160 BOOKING CONDITIONS Call us on 01904 527194 or visitfor moGreatRail.comre informatio for mon. re details 161Visit your local travel agent'