b'Booking Conditions carefully and take them with you on holiday.Should you choose to extend your holiday (either at the start or the end of yourThe cancellation charges below have been calculated as a pre-estimate of the losses The following booking conditions together with any other written information wewill hold the monies on our behalf until they are paid to us. For flight inclusive bookings,holiday), you will need to extend the duration of your insurance cover. If you choose towe would incur in the event you cancelled your holiday within the stipulated time brought to your attention before we confirmed your booking, form the basis ofall monies paid to any authorised travel agent of ours for your holiday with us will betravel without adequate insurance cover, we will not be liable for any losses howsoeverperiod. The scale of cancellation charges is as follows:your contract with Great Rail Journeys Limited trading as Great Rail Journeys, Railheld on behalf of and for the benefit of the Trustees of the Air Travel Trust subject toarising, in respect of which insurance cover would otherwise have been available.Discoveries and GRJ (Independent) of Saviour House, 9 St. Saviourgate, York, YO1the travel agents obligation to pay such monies to us in accordance with our trading 8NL (we, us or ourselves) Reg No 3208093. Please read them carefully as theyterms unless we fail. In the unlikely event of our financial failure, all monies then held5. Holiday Prices 90 days for Private Trains & set out our respective rights and obligations. By asking us to confirm your booking,by the travel agent or subsequently paid by you to the travel agent will be held by thePlease note changes and errors occasionally occur. We reserve the right to increase/ USA Holidays All other holidayswe are entitled to assume that you have read these booking conditions and agreeagent on behalf of and for the benefit of the Trustees of the Air Travel Trust without anydecrease and correct errors in advertised prices at any time before your holiday is to them. References to you and your means all persons named on the bookingobligation on the agent to pay such monies to us. confirmed. Before you make a booking, we will give you the basic price for your91 days or earlier** Loss of deposit* Loss of deposit*(including anyone who is added or substituted at a later date), or any of them aschosen holiday. You should check all details before you make your booking. Upgrades,From 61 to 90 days 50% of final invoice Loss of deposit*IMAGE or arrangements means theIM ments holiday extensions or any other variation which you have requested are on a request applicable. References to holiday, booking, tour CAPTION 3. Passports, Visas and Other Entry Require AGE CAPTION From 41 to 60 days 65% of final invoice 35% of final invoiceholiday arrangements which we agree to make, provide or perform (as applicable) asPlease note that you are entirely responsible for ensuring that everyone in your partybasis with our suppliers and subject to availability, and prices for these will only be part of our contract with you, unless otherwise stated. has the necessary correct and up-to-date personal documentation before you start theconfirmed once the prices and availability has been confirmed by our suppliers. For allFrom 28 to 40 days 75% of final invoice 60% of final invoicetour and that you all fulfil the passport, visa, health and any other entry requirementsholidays, once you have accepted the basic price and a booking has been confirmed,From 14 to 27 days 100% of final invoice 85% of final invoiceUnless these booking conditions state otherwise, any reference to European Union lawapplicable to your chosen tour. We do not accept any liability if you are refused entrythat price is fully guaranteed and will not be subject to any surcharges. 13 days or less prior to departure 100% of final invoice 100% of final invoiceand/or International Conventions in these booking conditions that is directly applicableonto any transport or into any country due to failure on your part to carry correct or directly effective in the United Kingdom is a reference to how it applies in Englanddocumentation. If failure to have any necessary travel or other documents results6. Suitability of the Tour and Behaviourand Wales. This includes where the law has been retained, amended, extended, re- in fines, surcharges or other financial penalty, costs or expenses being imposed onWe reserve the right in our absolute discretion to terminate without prior notice the enacted or given effect on or after 11pm on 31st January 2020 (including the transitionus, you will be responsible for reimbursing us accordingly. In addition, should you beholiday arrangements of any customer whose behaviour is such that it causes or*Loss of Deposit means the loss of the full brochure deposit amount, including the period). unable to travel on the holiday as a result, cancellation charges as shown in clause 8 ofis likely to cause, in our reasonable opinion, or in the opinion of any Tour Manageroutstanding balance of any low deposit payment you have made, and includes loss these booking conditions will apply. (if on an escorted holiday) or any other person in authority, distress, damage,of any additional deposit paid for holiday variations and holiday extensions as referred By making a booking, the first named person on the booking (party leader) agrees ondanger or significant annoyance to any third party, or damage to property. In theseto in clause 2.behalf of all persons detailed on the booking that: For British Citizens, a standard 10-year British passport which must also be valid forcircumstances all our obligations to you under our contract or otherwise will cease, full at least 6 months beyond your intended return travel date is required for all holidayscancellation charges will apply and we will not be liable for any refund, compensation**Certain holiday arrangements may have earlier dates at which cancellation charges a. He/she has read these terms and conditions and has the authority to and doesoutside of the UK. In many cases, you will also need to have multiple consecutiveor costs incurred by you whatsoever. You and/or your party may also be required towould apply. You will be advised of these dates at the time of booking your holiday.agree to be bound by them; blank visa pages within your passport (the number varies depending on thepay for loss and/or damage caused by your actions and we will hold you and eachWe will deduct the cancellation charge(s) from any monies you have already paid to us.b. He/she consents to our use of information in accordance with our Privacy Policy; destination(s) visited). If your passport expires before this, it may still be acceptable,member of your party jointly and individually liable for any damage or losses caused by Depending on the reason for cancellation, you may be able to reclaim these c. He/she is over 18 years of age and where placing an order for services with agebut you should contact your local Passport Office or the consulate or embassy ofyou or any member of your party. Full payment for any such damage or losses mustcancellation charges (less any applicable excess) under the terms of your insurance restrictions declares that he/she and all members of the party are of the appropriatethe country/countries you plan to visit/transit through, for detailed advice. Customersbe paid directly to the hotel manager or other supplier prior to departure. If you fail topolicy. Claims must be made directly to the insurance company concerned. Where age to purchase those services; applying for a first passport or renewing their passport should allow at least six weeksmake payment, you will be responsible for meeting any claims (including legal costs)any cancellation reduces the number of full paying party members below the number d. He/she accepts financial responsibility for payment of the booking on behalf of allto obtain one as you may be required to attend a personal interview with the Passportsubsequently made against us as a result of your actions together with all costs weon which the price, or any concessions agreed for your booking were based, we will persons named on the booking; and Office, however, in all cases, please apply as far ahead as possible so as to allow timeincur in pursuing any claim against you. Our tours can be physically demanding andrecalculate these items and re-invoice you accordingly. Any such additional costs are e. He/she accepts responsibility for passing all documentation and information infor unexpected delays. we also reserve the right to terminate your holiday where, in the reasonable opinion ofnot cancellation charges.regards to the booking on to all persons named on the booking. If you have a British passport issued outside of the UK or if you are not a Britishany person in authority (including office staff or your Tour Manager when you join your Citizen, it is your responsibility to check entry requirements with the relevant embassyescorted holiday), your physical condition means you are unable or likely to be unablePlease note certain arrangements may not be amended after they have been 1. Making Your Booking or consulate of the country/countries that you plan to visit or transit through.to cope with the tour or to experience significant difficulties in doing so. It is yourconfirmed and any alteration or cancellation could incur a cancellation charge of up to You may book with us by telephone, online or via one of our authorised travel agents.For information concerning passports, visa and other entry requirements for anyresponsibility to disclose an accurate account of your mobility and all other relevant100% of that part of the arrangements in addition to the charge above.Once we (or your authorised travel agent) have received all appropriate payments, wedestination, we recommend contacting the UK Government Foreign, Commonwealthinformation relating to your health and fitness at the time of booking. You must advise will, subject to availability, confirm your holiday over the telephone (where you or your& Development Office website www.gov.uk/foreign-travel-advice or speak with yourus of any change to your level of mobility or health and fitness between booking yourShould one or more member of a party cancel, it may increase the per person holiday travel agent make the booking by telephone) or by e-mailing or otherwise sending aauthorized travel agent if you are unsure about the visa requirements for your travelholiday and departing on your tour. Please also see clause 17 and clause 18. price of those still travelling and you will be liable to pay this increase.booking confirmation letter/invoice to the party leader. We reserve the right to returndestination. 7. Alterations to Your Booking and Booking Transfers Cancellation by You due to Unavoidable & Extraordinary Circumstances:your deposit and decline to issue a confirmation at our absolute discretion. Where you book through one of our authorised travel agents, the booking confirmation letter/ It is your responsibility to ensure your party obtains all necessary visas beforePlease notify us in writing if circumstances arise whereby you wish to transfer to invoice and all other communications will be sent to your agent and you should alsodeparture including any additional visas or other documents required when travellinganother available holiday, depart on a different date or make other alterations to yourYou have the right to cancel your confirmed arrangements before the departure contact us through the agent. Alternatively, you can book online via our website inon any of our rail or cruise tours that visit other countries/ports independently. Also,confirmed holiday. Note that any transfer requests to an alternative holiday (as distinctdate without paying the above cancellation charges in the event of unavoidable and which case your holiday booking will be acknowledged by e-mail and a bookingsome nations now have very strict documentation requirements for those travellingfrom transfers of bookings to other individuals, which are dealt with below) of lessextraordinary circumstances occurring at your holiday destination or its immediate confirmation letter/invoice will follow. The acknowledgement of your booking is not awith children and notarized birth certificates and/or other documents may bethan 85% of the value of your original booking will be regarded as a cancellation andvicinity and significantly affecting the performance of the arrangements or significantly confirmation of it and does not create a legally binding contract. A binding contractrequired for children under 18. Visa requirements may change at short notice and wecancellation charges as set out in clause 8 will be payable. Any alterations requestedaffecting transport arrangements to the destination. In these circumstances, we between you and us only comes into existence once we have issued you with arecommend that you check the latest position in good time before your departure.60 days or more (90 days or more for European River Cruise and private train holidays)shall provide you with a full refund of the monies you have paid but we will not be booking confirmation that will confirm the details of your booking and will be sent toInformation on this subject is available on or through the UK Government Foreign,prior to departure will be subject to an alteration fee of 125 per person, together withliable to pay you any compensation. Please note that your right to cancel in these you or your travel agent. All references in these booking conditions to the confirmationCommonwealth & Development Office website www.gov.uk/foreign-travel-advice orcosts or charges incurred or imposed by any of our suppliers. Any alteration to yourcircumstances will only apply where the Foreign, Commonwealth & Development Office of your booking means the booking confirmation letter/invoice. A provisional bookingspeak with your authorized travel agent if you are unsure about the visa requirementsbooking requested less than 60 days (90 days for European River Cruise and privateadvises against travel to your destination or its immediate vicinity. For the purposes can be made by phone but you must send the applicable payment within 7 days, orfor your travel destination. train holidays) prior to departure will be regarded as a cancellation and cancellationof this clause, unavoidable and extraordinary circumstances means warfare, acts of the provisional booking will automatically lapse. charges as set out in clause 8 will be payable. Please note costs could increase theterrorism, significant risks to human health such as the outbreak of serious disease Please note: The impacts of Brexit may change your visa, ticket and healthcloser to the departure date that changes are made and you should therefore contactat the travel destination or natural disasters such as floods, earthquakes or weather If your confirmed arrangements include a flight, we (or if you booked via an authorisedrequirements. Third country nationals may require an airport transit visa when passingus as soon as possible. Certain arrangements, such as low-cost flight bookings, mayconditions which make it impossible to travel safely to the travel destination.agent of ours, that agent) will also issue you with an ATOL Certificate. Upon receipt,through EU Member States. You should check any impacts of Brexit on your travel,not be amended after they have been confirmed and any alteration could incur a of the booking confirmation, ATOL Certificate or any other document, please checkin advance of your departure, to ensure that you fulfil the requirements post-Brexit,cancellation charge of up to 100% of that part of the arrangements. 9. Changes and Cancellations by Usall of the details carefully. In particular, please check that the initials or forenamesincluding any passport validly requirements. The UK Government passport checkerWe start planning the holidays we offer many months in advance and occasionally, and surnames given match those on your passports as we make reservations usingcan be found here https://www.gov.uk/check-a-passport-travel-europe. Transfer of Booking to Another Individual (i.e. name changes) we have to correct errors and/or make changes to the information contained in our this information. If you believe that any details are incorrect, you must advise usIf any member of your party is prevented from travelling, that person(s) may transferbrochures, our website and other details, both before and after bookings have been immediately as changes cannot be made later and it may harm your rights if we areIt is your responsibility to ensure you are aware of all recommended vaccinations andtheir place to someone else, subject to the following conditions: confirmed, and also cancel confirmed bookings (which would for the avoidance of not notified of any inaccuracies in any document within ten days of our sending it outhealth precautions in good time before departure. Information is available from yourdoubt expressly include any variations or extensions booked by you and which are (five days for tickets). We will do our best to rectify any mistake notified to us outsideGP surgery and from the National Travel Health Network and Centre www.nathnac. a. that person is introduced by you and satisfies all the conditions applicable to thepart of the package and your confirmed booking).Whilst we always endeavour to avoid these time limits but you must meet any costs involved in doing so. The only exceptionorg. and also on www.nhs.uk/Livewell/Travelhealth. For European holidays, existingarrangements; changes and cancellations, we must reserve the right to do so.to this requirement to meet costs is where the mistake in question was made by usEuropean Health Insurance Cards (EHIC) will remain valid until their expiry, after whichb. we are notified not less than 7 days before departure;and there is good reason why you did not tell us about it within these time limits. time you should obtain a UK Global Health Insurance Card (GHIC), prior to departurec. you pay any outstanding balance payment at the time due, an amendment fee ofPlease note that occasionally due to events outside our control, including but not for access to health care in many European countries. Access to health care provisions125 per person transferring, as well as any additional fees, charges or other costslimited to adverse weather conditions or where the cruise cannot dock in the expected 2. Payment may change and you are advised to check https://www.gov.uk/visit-europe-1- arising from the transfer (including those imposed by our suppliers); and port due to unexpected circumstances, we may have to make changes to your You are required to send us the appropriate deposit per person (as detailed on thejanuary-2021 and https://www.gov.uk/guidance/uk-residents-visiting-the-eueea-and- d. the transferee agrees to these booking conditions and all other terms of the contractitinerary with little or no notice. Such changes will be considered an insignificant relevant tour page) or full payment if booking within 60 days of departure (90 daysswitzerland-healthcare for updates affecting your travel. Neither the EHIC nor GHIC arebetween us. change except where the change results in you missing out on one or more major for European River Cruise and private train holidays) and all applicable insurancevalid substitutes for travel insurance. Some nations require proof of vaccinations fordestination from your itinerary.premiums (if our insurance is required) at the time of booking. In addition to the depositall travellers. Vaccination and other health requirements/recommendations are subjectYou and the transferee remain jointly and severally liable for payment of all sums. If applicable to the holiday, a further additional deposit is required of a minimum of 20%to change at any time for any destination and we would advise that you check with ayou are unable to find a replacement, cancellation charges as set out in clause 8 willInsignificant Changes by Us: An insignificant change is any change, which is not a of the additional cost for any booking variations including flight and hotel upgradesdoctor or clinic not less than six weeks prior to departure to ensure that you have metapply in order to cover our estimated costs. Otherwise, no refunds will be given forsignificant change as referred to below.and holiday extensions. Please note, deposits and all additional deposits are notthe necessary requirements and have the applicable information. passengers not travelling or for unused services.refundable except where expressly stated in these booking conditions. The balance ofSignificant Changes by Us: A significant change is any change which, taking the cost of your holiday must be paid no less than 60 days before departure (90 days4. Travel Insurance 8. Cancellation by You Before Departure account of the information you have given us at the time of booking or which we can for European River Cruise and private train holidays). If a cheque payment is declinedIt is a condition of booking that you take out sufficient and appropriate travel insuranceShould you wish to cancel your holiday, notice can be given verbally but must bereasonably be expected to know as a tour operator, we could reasonably expect to by your bank for any reason, an administration charge of 30 will be made. If youcover. We recommend you do this at time of booking so that your deposit (less anyfollowed up in writing by the party leader. Your notice of cancellation will only take effecthave a significant effect on your confirmed holiday. Occasionally, we have to make a return your payment counterfoil before the date that payment is due, this authorisesapplicable excess) is recoverable in the event of a cancellation covered by the policy.when it is received in writing by us. significant change before departure such as a change of accommodation to that of a us to take payment early. If we do not receive all payments in full and on time, weTo purchase the insurance policy we offer please contact us for details. If you take outlower official classification or standard for the whole or a major part of the time you are are entitled to assume that you wish to cancel your booking. In this case, we willyour own cover please provide us with details of the insurance company, the policySince we incur costs in cancelling your arrangements, you will be required to pay theaway, a change of accommodation area for the whole or a major part of the time you be entitled to keep all deposits paid or due at that date. If we do not cancel straightnumber and the 24-hour emergency telephone number prior to departure or whenapplicable cancellation charges up to the maximum shown below. The amount ofare away, a change of outward departure time or overall length of time you are away away because you have promised to make payment, you must pay the cancellationrequested. It is your responsibility to ensure that the insurance cover you purchase isthe cancellation fee depends upon the date when the written notice of cancellationof twelve or more hours, a change of UK departure point to one which is significantly charges shown in clause 8 depending on the date we reasonably treat your bookingsuitable and adequate for your particular needs. We do not check alternative insuranceis received by us. Where the cancellation charge is shown as a percentage, this ismore inconvenient for you or a significant change of itinerary missing out one or more as cancelled. Except for flight inclusive bookings, all monies you pay to one of ourpolicies. The duration of the holiday as shown on the booking confirmation or ascalculated on the basis of the total cost payable by the person(s) cancelling, excludingmajor destination substantially or altogether.authorised travel agents for your holiday with us will be held by the agent on youradvertised in the brochure or on our website includes the day of departure and dayinsurance premiums arranged through us and amendment charges which are not behalf until a contract between us comes into existence. After that point, your agentof return and is the period to be used for insurance purposes. Read our policy detailsnormally refundable. Cancellations by Us: All our escorted holidays are organised on the basis of a minimum 158 BOOKING CONDITIONS Call us on 01904 527194 or visitfor moGreatRail.comre informatio for mon. re details 159Visit your local travel agent'