b'Booking ConditionsThe following booking conditions together with any other written information we brought to yourrequirements for those travelling with children and notarized birth certificates and/or other documents attention before we confirmed your booking, form the basis of your contract with Great Rail Journeysmay be required for children under 18. Visa requirements may change at short notice and we Limited trading as Great Rail Journeys, Rail Discoveries and GRJ (Independent) of Saviour House, 9 St.recommend that you check the latest position in good time before your departure. Information on this Saviourgate, York, YO1 8NL (we, us or ourselves) Reg No 3208093. Please read them carefully assubject is available on or through the UK Government Foreign, Commonwealth & Development Office they set out our respective rights and obligations. By asking us to confirm your booking, we are entitledwebsite www.gov.uk/foreign-travel-advice or speak with your authorized travel agent if you are unsure to assume that you have read these booking conditions and agree to them. References to you andabout the visa requirements for your travel destination.your means all persons named on the booking (including anyone who is added or substituted at a later date), or any of them as applicable. References to holiday, booking, tour or arrangements meansPlease note: The impacts of Brexit may change your visa, ticket and health requirements. Third country the holiday arrangements which we agree to make, provide or perform (as applicable) as part of ournationals may require an airport transit visa when passing through EU Member States. You should contract with you, unless otherwise stated. check any impacts of Brexit on your travel, in advance of your departure, to ensure that you fulfil the requirements post-Brexit, including any passport validly requirements. The UK Government passport Unless these booking conditions state otherwise, any reference to European Union law and/orchecker can be found here https://www.gov.uk/check-a-passport-travel-europe.IMAGE CAPTION IMAGE CAPTIONInternational Conventions in these booking conditions that is directly applicable or directly effective in the United Kingdom is a reference to how it applies in England and Wales. This includes where the law hasIt is your responsibility to ensure you are aware of all recommended vaccinations and health precautions been retained, amended, extended, re-enacted or given effect on or after 11pm on 31st January 2020in good time before departure. Information is available from your GP surgery and from the National (including the transition period). Travel Health Network and Centre www.nathnac.org. and also on www.nhs.uk/Livewell/Travelhealth. For European holidays, existing European Health Insurance Cards (EHIC) will remain valid until their expiry, By making a booking, the first named person on the booking (party leader) agrees on behalf of allafter which time you should obtain a UK Global Health Insurance Card (GHIC), prior to departure for persons detailed on the booking that: access to health care in many European countries. Access to health care provisions may change and you are advised to check https://www.gov.uk/visit-europe-1-january-2021 and https://www.gov.uk/a. He/she has read these terms and conditions and has the authority to and does agree to be bound byguidance/uk-residents-visiting-the-eueea-and-switzerland-healthcare for updates affecting your travel. them; Neither the EHIC nor GHIC are valid substitutes for travel insurance. Some nations require proof of b. He/she consents to our use of information in accordance with our Privacy Policy; vaccinations for all travellers. Vaccination and other health requirements/recommendations are subject c. He/she is over 18 years of age and where placing an order for services with age restrictions declaresto change at any time for any destination and we would advise that you check with a doctor or clinic not that he/she and all members of the party are of the appropriate age to purchase those services; less than six weeks prior to departure to ensure that you have met the necessary requirements and have d. He/she accepts financial responsibility for payment of the booking on behalf of all persons named onthe applicable information.the booking; ande. He/she accepts responsibility for passing all documentation and information in regards to the booking4. Travel Insuranceon to all persons named on the booking. It is a condition of booking that you take out sufficient and appropriate travel insurance cover. We recommend you do this at time of booking so that your deposit (less any applicable excess) is 1. Making Your Booking recoverable in the event of a cancellation covered by the policy. To purchase the insurance policy we You may book with us by telephone, online or via one of our authorised travel agents. Once we (oroffer please contact us for details. If you take out your own cover please provide us with details of the your authorised travel agent) have received all appropriate payments, we will, subject to availability,insurance company, the policy number and the 24-hour emergency telephone number prior to departure confirm your holiday over the telephone (where you or your travel agent make the booking by telephone)or when requested. It is your responsibility to ensure that the insurance cover you purchase is suitable or by e-mailing or otherwise sending a booking confirmation letter/invoice to the party leader. Weand adequate for your particular needs. We do not check alternative insurance policies. The duration reserve the right to return your deposit and decline to issue a confirmation at our absolute discretion.of the holiday as shown on the booking confirmation or as advertised in the brochure or on our website Where you book through one of our authorised travel agents, the booking confirmation letter/invoiceincludes the day of departure and day of return and is the period to be used for insurance purposes. and all other communications will be sent to your agent and you should also contact us through theRead our policy details carefully and take them with you on holiday.agent. Alternatively, you can book online via our website in which case your holiday booking will beShould you choose to extend your holiday (either at the start or the end of your holiday), you will need acknowledged by e-mail and a booking confirmation letter/invoice will follow. The acknowledgement ofto extend the duration of your insurance cover. If you choose to travel without adequate insurance your booking is not a confirmation of it and does not create a legally binding contract. A binding contractcover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would between you and us only comes into existence once we have issued you with a booking confirmationotherwise have been available.that will confirm the details of your booking and will be sent to you or your travel agent. All references in these booking conditions to the confirmation of your booking means the booking confirmation letter/ 5. Holiday Pricesinvoice. A provisional booking can be made by phone but you must send the applicable payment withinPlease note changes and errors occasionally occur. We reserve the right to increase/decrease and 7 days, or the provisional booking will automatically lapse. correct errors in advertised prices at any time before your holiday is confirmed. Before you make a booking, we will give you the basic price for your chosen holiday. You should check all details before If your confirmed arrangements include a flight, we (or if you booked via an authorised agent of ours,you make your booking. Upgrades, holiday extensions or any other variation which you have requested that agent) will also issue you with an ATOL Certificate. Upon receipt, of the booking confirmation, ATOLare on a request basis with our suppliers and subject to availability, and prices for these will only be Certificate or any other document, please check all of the details carefully. In particular, please check thatconfirmed once the prices and availability has been confirmed by our suppliers. For all holidays, once you the initials or forenames and surnames given match those on your passports as we make reservationshave accepted the basic price and a booking has been confirmed, that price is fully guaranteed and will using this information. If you believe that any details are incorrect, you must advise us immediately asnot be subject to any surcharges.changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document within ten days of our sending it out (five days for tickets). We will do our best to rectify6. Suitability of the Tour and Behaviourany mistake notified to us outside these time limits but you must meet any costs involved in doing so.We reserve the right in our absolute discretion to terminate without prior notice the holiday arrangements The only exception to this requirement to meet costs is where the mistake in question was made by usof any customer whose behaviour is such that it causes or is likely to cause, in our reasonable opinion, and there is good reason why you did not tell us about it within these time limits. or in the opinion of any Tour Manager (if on an escorted holiday) or any other person in authority, distress, damage, danger or significant annoyance to any third party, or damage to property. In these 2. Payment circumstances all our obligations to you under our contract or otherwise will cease, full cancellation You are required to send us the appropriate deposit per person (as detailed on the relevant tour page)charges will apply and we will not be liable for any refund, compensation or costs incurred by you or full payment if booking within 60 days of departure (90 days for European River Cruise and privatewhatsoever. You and/or your party may also be required to pay for loss and/or damage caused by your train holidays) and all applicable insurance premiums (if our insurance is required) at the time of booking.actions and we will hold you and each member of your party jointly and individually liable for any damage In addition to the deposit applicable to the holiday, a further additional deposit is required of a minimumor losses caused by you or any member of your party. Full payment for any such damage or losses must of 20% of the additional cost for any booking variations including flight and hotel upgrades and holidaybe paid directly to the hotel manager or other supplier prior to departure. If you fail to make payment, extensions. Please note, deposits and all additional deposits are not refundable except where expresslyyou will be responsible for meeting any claims (including legal costs) subsequently made against us as stated in these booking conditions. The balance of the cost of your holiday must be paid no less thana result of your actions together with all costs we incur in pursuing any claim against you. Our tours 60 days before departure (90 days for European River Cruise and private train holidays). If a chequecan be physically demanding and we also reserve the right to terminate your holiday where, in the payment is declined by your bank for any reason, an administration charge of 30 will be made. If youreasonable opinion of any person in authority (including office staff or your Tour Manager when you join return your payment counterfoil before the date that payment is due, this authorises us to take paymentyour escorted holiday), your physical condition means you are unable or likely to be unable to cope with early. If we do not receive all payments in full and on time, we are entitled to assume that you wishthe tour or to experience significant difficulties in doing so. It is your responsibility to disclose an accurate to cancel your booking. In this case, we will be entitled to keep all deposits paid or due at that date.account of your mobility and all other relevant information relating to your health and fitness at the time If we do not cancel straight away because you have promised to make payment, you must pay theof booking. You must advise us of any change to your level of mobility or health and fitness between cancellation charges shown in clause 8 depending on the date we reasonably treat your booking asbooking your holiday and departing on your tour. Please also see clause 17 and clause 18.cancelled. Except for flight inclusive bookings, all monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until a contract between us comes into7. Alterations to Your Booking and Booking Transfersexistence. After that point, your agent will hold the monies on our behalf until they are paid to us. ForPlease notify us in writing if circumstances arise whereby you wish to transfer to another available flight inclusive bookings, all monies paid to any authorised travel agent of ours for your holiday with usholiday, depart on a different date or make other alterations to your confirmed holiday. Note that any will be held on behalf of and for the benefit of the Trustees of the Air Travel Trust subject to the traveltransfer requests to an alternative holiday (as distinct from transfers of bookings to other individuals, agents obligation to pay such monies to us in accordance with our trading terms unless we fail. In thewhich are dealt with below) of less than 85% of the value of your original booking will be regarded as a unlikely event of our financial failure, all monies then held by the travel agent or subsequently paid bycancellation and cancellation charges as set out in clause 8 will be payable. Any alterations requested 60 you to the travel agent will be held by the agent on behalf of and for the benefit of the Trustees of the Airdays or more (90 days or more for European River Cruise and private train holidays) prior to departure Travel Trust without any obligation on the agent to pay such monies to us. will be subject to an alteration fee of 125 per person, together with costs or charges incurred or imposed by any of our suppliers. Any alteration to your booking requested less than 60 days (90 days 3. Passports, Visas and Other Entry Requirements for European River Cruise and private train holidays) prior to departure will be regarded as a cancellation Please note that you are entirely responsible for ensuring that everyone in your party has the necessaryand cancellation charges as set out in clause 8 will be payable. Please note costs could increase the correct and up-to-date personal documentation before you start the tour and that you all fulfil thecloser to the departure date that changes are made and you should therefore contact us as soon as passport, visa, health and any other entry requirements applicable to your chosen tour. We do notpossible. Certain arrangements, such as low-cost flight bookings, may not be amended after they have accept any liability if you are refused entry onto any transport or into any country due to failure on yourbeen confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the part to carry correct documentation. If failure to have any necessary travel or other documents resultsarrangements.in fines, surcharges or other financial penalty, costs or expenses being imposed on us, you will be responsible for reimbursing us accordingly. In addition, should you be unable to travel on the holiday as aTransfer of Booking to Another Individual (i.e. name changes)result, cancellation charges as shown in clause 8 of these booking conditions will apply. If any member of your party is prevented from travelling, that person(s) may transfer their place to someone else, subject to the following conditions:For British Citizens, a standard 10-year British passport which must also be valid for at least 6 months beyond your intended return travel date is required for all holidays outside of the UK. In many cases, youa. that person is introduced by you and satisfies all the conditions applicable to the arrangements;will also need to have multiple consecutive blank visa pages within your passport (the number variesb. we are notified not less than 7 days before departure;depending on the destination(s) visited). If your passport expires before this, it may still be acceptable,c. you pay any outstanding balance payment at the time due, an amendment fee of 125 per person but you should contact your local Passport Office or the consulate or embassy of the country/countriestransferring, as well as any additional fees, charges or other costs arising from the transfer (including you plan to visit/transit through, for detailed advice. Customers applying for a first passport or renewingthose imposed by our suppliers); andtheir passport should allow at least six weeks to obtain one as you may be required to attend a personald. the transferee agrees to these booking conditions and all other terms of the contract between us.interview with the Passport Office, however, in all cases, please apply as far ahead as possible so as to allow time for unexpected delays. You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to If you have a British passport issued outside of the UK or if you are not a British Citizen, it is yourfind a replacement, cancellation charges as set out in clause 8 will apply in order to cover our estimated responsibility to check entry requirements with the relevant embassy or consulate of the country/ costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.countries that you plan to visit or transit through. For information concerning passports, visa and8. Cancellation by You Before Departureother entry requirements for any destination, we recommend contacting the UK Government Foreign,Should you wish to cancel your holiday, notice can be given verbally but must be followed up in writing Commonwealth & Development Office website www.gov.uk/foreign-travel-advice or speak with yourby the party leader. Your notice of cancellation will only take effect when it is received in writing by us.authorized travel agent if you are unsure about the visa requirements for your travel destination.It is your responsibility to ensure your party obtains all necessary visas before departure including anySince we incur costs in cancelling your arrangements, you will be required to pay the applicable additional visas or other documents required when travelling on any of our rail or cruise tours thatcancellation charges up to the maximum shown below. The amount of the cancellation fee depends visit other countries/ports independently. Also, some nations now have very strict documentationupon the date when the written notice of cancellation is received by us. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) 160 BOOKING CONDITIONS'