b'We may provide you with information (in our brochure, on our website and/ Cancellations by Us) and clause 12 (Our Liability to You) of these bookingwe reserve the right to charge you a fee for our assistance in the event thatterminate the contract in return for an appropriate and justifiable termination or when you are on holiday) about activities and excursions which areconditions are not affected by the above Denied Boarding Regulations exceptthe difficulty is caused intentionally by you or a member of your party, orfeeavailable in the area you are visiting but cannot be pre-booked with us orthat we are entitled to argue that the amount you receive or are entitled tootherwise through your or your partys negligence.If, after the start of the package, significant elements of the package cannot otherwise purchased via ourselves. We have no involvement in any suchreceive from the airline is sufficient to meet any compensation obligation webe provided as agreed, suitable alternative arrangements will have to be activities or excursions which are not run, supervised, controlled, inspectedmay have to you as your tour operator as a result of any such cancellation,25. Data Protection offered to the traveller at no extra cost. Travellers may terminate the contract or endorsed in any way by us. They are provided by local operators ordelay, downgrading or denied boarding. Great Rail Journeys Limited is a data controller for the purposes of thewithout paying any termination fee, where services are not performed in other third parties who are entirely independent of us. They do not form anyData Protection Act 2018 and the UK General Data Protection Regulation.accordance with the contract and this substantially affects the performance part of your contract with us even where we or your Tour Manager (if on an22. Rail Journeys and Reservations Please be assured that we have measures in place to protect the personalof the package and the organiser fails to remedy the problemescorted holiday) suggest particular operators/other third parties and/or assistWe request rail reservations many months in advance but occasionally thereinformation you give us. This information will be passed on to the relevant Travellers are also entitled to a price reduction or compensation for you in booking such activities or excursions in any way. We cannot acceptare insufficient First Class seats available. In these situations we will booksuppliers of your travel arrangements. It may also be provided, either bydamages or both where the travel services are not performed or are any liability on any basis in relation to such activities or excursions and theStandard Class seats and refund the difference to you. Although we do ourus or by the suppliers of your travel arrangements, to third parties andimproperly performedacceptance of liability contained in clause 12(1) of our booking conditions willbest to follow the routes noted on the itinerary there might be occasions when public authorities such as banks and credit card companies, customs or The organiser has to provide assistance if the traveller is in difficultynot apply to them. We do not however exclude liability for the negligence ofa different routing and/or departure time is necessary due to timetableimmigration if required by them, or as required by law. Certain information If the organiser or the retailer becomes insolvent, payments will be ourselves or our employees resulting in your death or personal injury. variations or seat availability. may also be passed on to security or credit checking companies or insurancerefunded. If the organiser becomes insolvent after the start of the package providers. The above applies to any sensitive information that you give toand if transport is included in the package, repatriation of the travellers is We cannot guarantee accuracy at all times of information given in relation toRegardless of any information given by us in good faith, operational changesus such as details of any disabilities, medical conditions, or dietary/religioussecured. Great Rail Journeys Limited provides insolvency protection for such activities or excursions or about the area(s) you are visiting generallymay be made by a rail supplier/operator at any point and without notice,requirements but we will obviously only pass these on where you provideflight-inclusive holidays by virtue of its ATOL, held with the CAA, under ATOL (except where this concerns the services which will form part of your contract)and we cannot be responsible for these. Increasingly, trains are 100% non- your explicit consent for us to do so.If we cannot pass on this information asnumber: 3278, and for non-flight packages with ABTOT (No. 5386). Please or that any particular excursion or activity which does not form part of oursmoking, and reservations are requested in non-smoking accommodation,set out above, we may be unable to provide your booking or other servicessee clause 22 of our Booking Conditions for further information. Travellers contract will take place as these services are not under our control. If you feelalthough at busy times we may be allocated some smoking seats. you have requested (for example, travel insurance). In making your booking,may contact these entities if services are denied because of our insolvency. that any of the activities or excursions mentioned in our brochure or on ouryou consent to this information being passed on to the relevant personsPart 3: The Package Travel and Linked Travel Arrangements Regulations website which are not part of our contract are vital to the enjoyment of yourWe cannot make specific requests for smoking seats. Prices quoted in thiswho may be outside the UK. If you travel outside the UK, controls on data2018 can be found here:holiday, write to us immediately and we will tell you the latest known situation. brochure and on our website are based on special fares negotiated withprotection may not be as strong as the legal requirements in the UK. https://www.legislation.gov.uk/ukdsi/2018/9780111168479/pdfs/ukdsi our rail partners for group travel. Should you wish to travel on any Eurostar9780111168479 en.pdfIf we become aware of any material alterations to destination/area informationor other rail service, other than those included as part of your holiday, a railWe would like to use your details for marketing purposes (e.g. sending you and/or such outside activities or excursions which can be reasonablyvariation charge of 25 per person per service plus any additional cost willour brochures) and to pass them on to other companies within our groupOur AITO membershipexpected to affect your decision to book a holiday with us, we will pass onapply. Any change involving sleeper services will be quoted on an individualwho may also contact you for marketing purposes. If you do not wish toGreat Rail Journeys Limited is a member of the Association of Independent this information at the time of booking. basis. receive any further information from us or other companies in our groupTour Operators, an organisation representing over 150 of Britains best please let us know this at the time you give us your details or, if you do notspecialist tour operators. Members of AITO strive to create holidays with 20. Flights Tickets for Eurostar train services are issued subject to the conditions set outdo so then, at any time subsequently. You are generally entitled to ask us (byhigh levels of professionalism and a shared concern for quality, personal Please note the existence of a UK Air Safety List (available for inspection atin Eurostar International Limiteds conditions of carriage and/or the conditionsletter or e-mail) what details of yours are being held or processed, for whatservice and customer satisfaction. The Association encourages the highest https://www.caa.co.uk/Commercial-industry/Airlines/Licensing/Requirements- of carriage of the carrier in question, copies of which are available from travelpurpose and to whom they may be or have been disclosed. We promise tostandards in all aspects of tour operating and all members are fully bonded and-guidance/Third-Country-Operator-Certificates/) detailing air carriers thatagents appointed by Eurostar International Limited or supplied on request. respond to your request within 30 days of receiving your written request. Infor clients protection, in compliance with UK and European regulations. are subject to an operating ban within the UK.certain limited circumstances we may be entitled to refuse your request. ToGreat Rail Journeys - like all other AITO members - are also bound by the We will advise you of the carrier(s) or, if the carrier(s) is not known, the likely23. Your Financial Protection improve our service, calls may be recorded for training and quality purposes.organisations Quality Charter. For further information about AITO visit www.carrier(s) that will operate your flight(s) at the time of booking. Where weThe Package Travel and Linked Travel Arrangements Regulations 2018 (asPlease see our privacy policy for further information at https://www.greatrail. aito.com or call 020 8744 9280.are only able to inform you of the likely carrier(s) at the time of booking, weamended) require us to provide security for the monies that you pay for thecom/things-you-should-know/privacy-statement/ and our policy on privacy will inform you of the identity of the actual carrier(s) as soon as we becomepackage holidays booked from this brochure or our website and for yourand cookies at https://www.greatrail.com/things-you-should-know/ AITO Quality Charteraware of this. Any change to the operating carrier(s) and/or flight routingsrepatriation in the event of our insolvency. We provide this security by waystatement-on-cookies/. AITO is the Association for independent and specialist holiday companies. (including indirect routings) after your booking has been confirmed will beof an ATOL (ATOL number 3278) administered by the Civil Aviation AuthorityOur member companies, usually owner managed, strive to create overseas notified to you as soon as possible. We are not always in a position at theof CAA House, 45-59 Kingsway, London WC2B 6TE for packages which26. Law & Jurisdiction holidays with high levels of professionalism and a shared concern for quality time of booking to confirm flight routings and/or flight timings. Where flightinclude a flight and a bond held by ABTOT (ABTOT number 5386) forEnglish law (and no other) will apply to your contract and to any dispute,and personal service. The Association encourages the highest standards in routings and/or flight timings are given at the time of booking or detailed onpackages that do not include a flight. You can contact ABTOT at claim or other matter of any description which arises between us (claim)all aspects of tour operating.your confirmation letter/invoice these are for guidance only and are subject towww.abtot.com or ABTOT Limited, 117 Houndsditch, London EC3A 7BT. except as set out below. We both also agree that any claim (and whether or alteration and confirmation. The latest timings will be shown on your itinerarynot involving any personal injury) must be dealt with under the ABTA or AITOAITO sets criteria regarding ownership, finance and quality which must be which will be dispatched to you approximately 10 days prior to departure. YouWhen you buy an ATOL protected flight or flight inclusive holiday from us, youArbitration Schemes (if the Scheme is available for the claim in questionseesatisfied before new companies are admitted to membership. All members must accordingly check your tickets very carefully immediately on receipt towill receive an ATOL Certificate*. This lists what is financially protected, whereclause 14) or by the Courts of England and Wales only unless, in the caseare required to adhere to a Code of Business Practice which encourages ensure you have the correct flight times. It is possible that flight times may beyou can get information on what this means for you and who to contact ifof Court proceedings, you live in Scotland or Northern Ireland. In this case,high operational standards and conduct.changed even after tickets have been dispatched. things go wrong. We, or the suppliers identified on your ATOL Certificate,proceedings must either be brought in the Courts of your home country We will contact you as soon as possible if this occurs. Any change in thewill provide you with the services listed on the ATOL Certificate (or a suitableor those of England and Wales. If proceedings are brought in Scotland orFinancial Securityidentity of the carrier(s), flight timings, routings (including a change fromalternative). In some cases, where neither we nor the supplier are able to doNorthern Ireland, you may choose to have your contract and any claimAn AITO member is required to arrange financial protection for all holidays direct to indirect routings) and/or aircraft type (if given) will not entitle you toso for reasons of insolvency, an alternative ATOL holder may provide you withgoverned by the law of Scotland or Northern Ireland as applicable (but if youand other arrangements(including accommodation only) booked by cancel or change to other arrangements without paying our normal chargesthe services you have bought or a suitable alternative (at no extra cost to you).do not so choose, English law will apply). customers with the member under the AITO logo. This financial protection except where specified in these conditions. Regardless of any informationYou agree to accept that in those circumstances the alternative ATOL holderapplies to customers who are resident in the UK at the time of booking and given in good faith, operational changes may be made by an airline at anywill perform those obligations and you agree to pay any money outstanding to27. Contact Details to most overseas customers who have booked directly with the member. In point and we cannot be responsible for these. If the carrier(s) with whombe paid by you under your contract to that alternative ATOL holder. Should you need to contact us our contact details are as follows: doing so, the member must comply with UK Government regulations.you have a confirmed reservation becomes subject to an operating ban asHowever, you also agree that in some cases it will not be possible to appointBy Mail: Great Rail Journeys Ltd, Saviour House, 9 St. Saviourgate, York, above as a result of which we/the carrier(s) are unable to offer you a suitablean alternative ATOL holder, in which case you will be entitled to make a claimYO1 8NL Members are required to submit details of their financial protection alternative the provisions of clause 9 (Changes and Cancellations by Us) willunder the ATOL scheme (or your credit card issuer where applicable). If we,By Telephone: 01904 521900 arrangements to AITO on a regular basis.apply. Prices quoted in this brochure and/or on our website are based onor the suppliers identified on your ATOL certificate, are unable to provide theBy Email: grj@greatrail.comspecial airfares offered to us by the airlines for group travel. These representservices listed (or a suitable alternative, through an alternative ATOL holderAccurate brochures and websitesa reduction on the normal IATA fares which entitle passengers to privilegesor otherwise) for reasons of insolvency, the Trustees of the Air Travel TrustPackage Travel Information All members do their utmost to ensure that all their brochures and other and flexibility that our clients do not normally require as part of the holiday.may make a payment to (or confer a benefit on) you under the ATOL scheme.Part 1: General publications print or electronic, clearly and accurately describe the holidays Should you wish to book your holiday using a flight other than that shown inYou agree that in return for such a payment or benefit, you assign absolutelyThe combination of travel services offered to you is a package within theand services offered. Professional service and continual improvements All the brochure/on our website, a flight variation charge from 50 per personto those Trustees any claims which you have or may have arising out of ormeaning of the Package Travel and Linked Travel Arrangements Regulationsmembers are committed to high standards of service and believe in regular will apply in addition to the difference in cost between our special fare andrelating to the non-provision of the services, including any claim against us,2018. Therefore you will benefit from all EU rights applying to the packages.and through training of employees. Members continually seek to review and the normal IATA fare for the flight(s) required. Tickets at our special fare arethe travel agent or your credit card issuer where applicable. You also agreeWe Great Rail Journeys Limited, will be fully responsible for the properimprove their holidays. They listen to their customers and always welcome valid only on the airline and dates shown and do not automatically entitlethat any such claims may be re-assigned to another body, if that other bodyperformance of the package as a whole. Additionally, as required by law,suggestions for improving standards.passengers to switch to another carrier in case of a flight cancellation, delayhas paid sums you have claimed under the ATOL scheme. *The flights andwe have protection in place to refund your payments and, where transport or technical problems with the aircraft or the reservation. Please note thatflight inclusive holidays we arrange are ATOL protected providing they areis included in the package, to ensure your repatriation in the event that itMonitoring Standardsmost airlines now operate 100% non- smoking services. made available in the UK. For further information visit the ATOL website atbecomes/they become insolvent. AITO endeavours to monitor quality standards regularly. All customers should www.atol.org.uk. Part 2: Key rights under the Package Travel and Linked Travel Arrangementsreceive a post-holiday questionnaire from their tour operators, the results of 21. Denied Boarding Regulations Regulations 2018 which are scrutinised by the Association. In addition, customers can leave If you or any member of your party misses your flight or other transportIf your holiday does not include flights, ABTOT will financially protect your Travellers will receive all essential information about the package beforedetailed feedback, accessible from the homepage of AITOs website, or via a arrangement, it is cancelled or you are subject to a delay of over 3 hours forholiday by ensuring you receive a refund or, if your arrangements includeconcluding the package travel contract direct link supplied by their AITO tour operator, about their holiday.any reason, you must contact us and the airline or other transport supplierreturn travel to the UK (other than flights), you are returned to the UK in the There is always at least one trader who is liable for the proper performance concerned immediately. If your flight is cancelled or delayed, your flightevent that your holiday cannot be provided as a result of our insolvency.of all the travel services included in the contract Sustainable tourismticket is downgraded or boarding is denied by your airline, depending onPlease go to our website www.greatrail.com for further information relating to Travellers are given an emergency telephone number or details of a contactOur members acknowledge the importance if AITOs Sustainable the circumstances, the airline may be required to pay you compensation,ABTOTs scheme of financial protection. point where they can get in touch with the organiser or the travel agent Tourism ethos, which recognises the social, economic and environmental refund the cost of your flight and/or provide you with accommodation and/ Travellers may transfer the package to another person, on reasonableresponsibilities of tour operating.or refreshments under the Denied Boarding Regulations 2004. WhereIf you book arrangements other than an ATOL protected flight or packagenotice and possibly subject to additional costsapplicable, you must pursue the airline for the compensation or otherholiday from us, your monies will not be financially protected. Please ask us The price of the package may only be increased if specific costs rise (forCustomer relationspayment due to you. All sums you receive or are entitled to receive from thefor further details. instance fuel prices), and if expressly provided for in the contract, and in anyAll members endeavour to deal swiftly and fairly with any issues their airline concerned by virtue of these Regulations represent the full amount ofevent not later than 20 days before the start of the package. customers may raise. In the unlikely event that a dispute between an AITO your entitlement to compensation or any other payment arising from such24. Prompt AssistanceIf the price increase exceeds 8% of the price of the package, the travellermember and a customer cannot be settled amicably, AITOs low-cost cancellation, delay, downgrading or denied boarding. This includes anyIf, whilst you are on holiday, you find yourself in difficulty for any reason, wemay terminate the contract. If the organiser reserves the right to a priceIndependent Dispute Settlement Service may be called upon by either side disappointment, distress, inconvenience or effect on any other arrangements.will offer you such prompt assistance as is appropriate in the circumstances.increase, the traveller has a right to a price reduction if there is a decrease into bring the matter to a speedy and acceptable conclusion. For further The fact a delay may entitle you to cancel your flight does not automaticallyIn particular we will provide you with appropriate information on healththe relevant costs information about AITO visit www.aito.com or call 020 8744 9280.entitle you to cancel any other arrangements even where those arrangementsservices, local authorities and consular assistance, and assistance with long Travellers may terminate the contract without paying any termination fee have been made in conjunction with your flight. We have no liability to makedistance communications and finding alternative travel or accommodationand get a full refund of any payments if any of the essential elements of the any payment to you in relation to the Denied Boarding Regulations as yourarrangements. Where you require assistance which is not owing to any failurepackage, other than the price, hasentitlement to any compensation or other payment (as dealt with above) isby us, our employees or sub-contractors, we will not be liable for the costschanged significantly. If before the start of the package the trader responsible covered by the airlines obligations under the Denied Boarding Regulations.of any alternative travel or accommodation arrangements or other suchfor the package cancels the package, travellers are entitled to a refund and If, for any reason, we make any payment to you or a third party which theassistance you require. Any supplier, airline or other transport supplier maycompensation where appropriateairline is responsible for in accordance with the Denied Boarding Regulations,however pay for or provide refreshments and/or appropriate accommodation Travellers may terminate the contract without paying any termination fee you must, when requested, assign to us the rights you have or had to claimand you should make a claim directly to them. Subject to the other termsbefore the start of the package in the event of exceptional circumstances, for the payment in question from the airline. If the airline does not comply withof these Booking Conditions, we will not be liable for any costs, fees orinstance if there are serious security problems at the destination which are these rules you should complain to the Civil Aviation Authority at www.caa. charges you incur in the above circumstances, if you fail to obtain our priorlikely to affect the packageco.uk/passengers. Please note, your rights under clause 9 (Changes andauthorisation before making your own travel arrangements. Furthermore, Additionally, travellers may at any time before the start of the package 110 BOOKING CONDITIONS Call us on 01904 521995 or visitfor more information.GreatRail.com for more details 111Visit your local Travel Agent'