b'reasonably expect to have a significant effect on your confirmed holiday.11. UK Government Foreign, Commonwealth & Development OfficeThe Athens Convention and EU Regulation 392/2009 limit the carriers liability14. ArbitrationOccasionally, we have to make a significant change before departure suchAdvice for death or personal injury or loss or damage to luggage and makes specialWe are a Member of ABTA, membership number V2170. We are obliged as a change of accommodation to that of a lower official classification orYou are responsible for making yourself aware of UK Government Foreign,provision for valuables. It is presumed that luggage has been delivered to youto maintain a high standard of service to you by ABTAs Code of Conduct. standard for the whole or a major part of the time you are away, a changeCommonwealth & Development Office advice and warnings in regard to theundamaged unless written notice is given to us and/or the carrier; We can also offer you ABTAs scheme for the resolution of disputes which is of accommodation area for the whole or a major part of the time you aresafety of the countries and areas in which you will be travelling to and to makea. in the case of apparent damage, before or at the time of disembarkation orapproved by the Chartered Trading Standards Institute. If we cant resolve away, a change of outward departure time or overall length of time you areyour own decisions accordingly. Global and political situations do change.redelivery; or your complaint, go to www.abta.com to use ABTAs simple procedure. Further away of twelve or more hours, a change of UK departure point to one whichYour safety is our first consideration and if the UK Government Foreign,b. in the case of damage which is not apparent or of loss, within 15 days frominformation on the Code and ABTAs assistance in resolving disputes can be is significantly more inconvenient for you or a significant change of itineraryCommonwealth & Development Office advises against travel to a certainthe date of disembarkation or redelivery or from the time when such redeliveryfound on www.abta.com or you can contact ABTA, 30 Park Street, London missing out one or more major destination substantially or altogether. country, we will act on this advice. should have taken place. Damages for cabin luggage payable by the carrierSE1 9EQ. You can also use the AITO arbitration serviceplease seeare limited up to the Athens Convention limit of 833 Special Drawing Rightswww.aito.com for further information. Cancellations by Us: All our escorted holidays are organised on the basis ofIf such advice is to avoid or to leave a particular country or area this may(SDRs) or 2250 SDRs if EU Regulation 392/2009 applies. Any liability in a minimum number of clients (usually 15). In the unlikely event the holidayconstitute Force Majeure (as described in clause 10). The UK Governmentrespect of death and personal injury and loss of and damage to luggage15. Conditions of Suppliers(which would include any individually purchased variations or extensions), hasForeign, Commonwealth & Development Office issues regular advice andwhich we may incur to you shall always be subject to the limits of liabilityMany of the services which make up your holiday are provided by independent to be cancelled because of insufficient numbers, you will be informed at leastupdates on their website at www.gov.uk/foreign-travel-advice which you arecontained in the Athens Convention or EU Regulation 392/2009 for death/ suppliers. Those suppliers provide these services in accordance with their 60 days (90 days for European River Cruise and private train holidays) priorrecommended to consult before booking and again in good time prior topersonal injury of 46,666 Special Drawing Rights (SDR) or 300,000 SDR underown terms and conditions. Some of these terms and conditions may limit or to departure. We will not cancel your arrangements less than 60 days beforedeparture. Athens Convention or 400,000 SDRs under EU Regulation 392/2009 exceptexclude the suppliers liability to you, usually in accordance with applicable departure (90 days for European River Cruise and private train holidays) exceptin the case of liability for war or terrorism 250,000 SDRs. We are not liable forinternational conventions or EU regulations (see clause 12(4)(c)). Copies of the for reasons of Events Beyond Our Control or failure by you to pay the final12. Our Liability to You valuables, monies or other securities including jewelry and watches. If theyrelevant parts of these terms and conditions are available on request from us balance. (1) We will accept responsibility for the arrangements we agree to providehave been deposited with the reception desk on the ship for safe keeping andor the supplier concerned.or arrange for you as an organiser under the Package Travel and Linkeda receipt issued, then in those limited circumstances the Carriers liability will If we have to make a significant change or cancel, we will tell you as soon asTravel Arrangements Regulations 2018 (as amended) as set out below, andbe as set out in the Athens Convention or EU Regulation 392/2009. The use16. Special Requestspossible and if there is time to do so before departure, we will offer you theas such we are responsible for the proper provision of all travel servicesof safes onboard a Vessel is not a deposit with the ship or with the companyIf you have any special requests, you must advise us in writing at the time choice of the following options: included in your package, as set out in your confirmation invoice. Subjectunder the Athens Convention or EU Regulation 392/2009 or otherwise. of booking. Although we will endeavour to pass any reasonable requests on to these booking conditions, if we or our suppliers negligently perform orThe limits are 1200 SDRs pursuant to Athens or 3,375 SDRs pursuant to EUto the relevant supplier, we regret we cannot guarantee any request will be a. (for significant changes) accepting the changed arrangements; or arrange those services and we dont remedy or resolve your complaint withinRegulation 392/2009. Limits shall be reduced in proportion to any contributorymet unless we have specifically confirmed this. For your own protection, you b. If available and where we offer one, accepting an offer of an alternativea reasonable period of time, and this has affected the enjoyment of yournegligence by the Passenger and by the maximum deductible specified inshould obtain confirmation in writing from us that your request will be complied holiday (we will refund any price difference if the alternative is of a lower valuepackage holiday you may be entitled to an appropriate price reduction and/ Article 8 (4) of the Athens Convention or EU Regulation 392/2009. Wherewith (where it is possible for us to give this) if your request is important to but if the alternative holiday is more expensive, you will be required to pay theor reasonable compensation. You must inform us without undue delay of anycarriage is performed on inland waterways, and the vessel does not go to seayou. Confirmation that a special request has been noted or passed on to the applicable price difference); orfailure to perform or improper performance of the travel services included inthe liability provisions relating to sea going vessels do not apply to the cruise.supplier or the inclusion of the special request on your confirmation letter/c. cancelling or accepting the cancellation in which case you will receive a fullthis package. The level of any such price reduction or compensation will beIn those cases the liability of the Carrier to customers shall be determined ininvoice or any other documentation is not confirmation that the request will be refund of all monies you have paid to us (including, where appropriate, thecalculated taking into consideration all relevant factors such as but not limitedaccordance with English law (the Merchant Shipping Act) and The Conventionmet. Unless and until specifically confirmed, all special requests are subject price paid for any holiday extensions or additional service purchased from usto, following the complaints procedure as described in these conditions andon Limitation of Liability for Maritime Claims 1996 (LLMC 96) as amended byto availability. We regret we cannot accept any conditional bookings, i.e. any and included in your package). the extent to which ours or our employees or suppliers negligence affectedSI 1998/1258, a copy of which will be provided by on request or can be foundbooking which is specified to be conditional on the fulfilment of a particular the overall enjoyment of your holiday. Please note that it is your responsibilityat:https://www.legislation.gov.uk/uksi/1998/1258/contents/made. request and all such bookings will be treated as standard bookings subject Please note the above options are not available where any change made is anto show that we or our supplier(s) have been negligent if you wish to make aThe limits for non-sea going passenger vessels is 175,000 SDRs perto the above provisions on special requests.insignificant one. claim against us. passenger limit. Liability for property claims will be at least 1,000,000 SDRs under SI 1998/1258 (4)(b)(i)). The Strasbourg Convention on the Limitation of17. Medical Conditions/Disabilities/Reduced MobilityYou must notify us of your choice within 7 days of our offer. If we do not hear(2) We will not be responsible for any injury, illness, death, loss (including lossLiability of Owners of Inland Navigation Vessels, referred to as the StrasbourgRegrettably, many of our tours are not suitable for customers with certain from you within 7 days, we will contact you again to request notification of yourof possessions and loss of enjoyment), damage, expense, cost or other sumConvention with protocols and amendments, applies to vessels sailing ondisabilities and they can also be physically demanding. If you have any medical choice. If you fail to respond again, we will assume that you have chosen toor claim of any description whatsoever which results from any of the following: waterways located in the territory of a state party subject to (i) the Revisedcondition or disability which may affect your tour or any health, fitness or accept the change or alternative booking arrangements. Convention relating to the Navigation of the Rhine of 17 October 1868 andmobility concerns which may affect your ability to cope with the tour, please a. the act(s) and/or omission(s) of the person(s) affected or any member(s) of(ii) the Convention of 27 October 1956 concerning the canalization of thegive us full details before you confirm your booking so that we can advise as In addition to a full refund of all monies paid by you, we will pay youtheir party Moselle (Article 15(1) of the Strasbourg Convention: https://www.ivr- eu.com/ to the suitability of the chosen arrangements. We will make reasonable efforts compensation in the following circumstances: b. the act(s) and/or omission(s) of a third party not connected with theexpertises/legal/?lang=en). If the Strasbourg Convention applies the limitsto accommodate special needs or cause our suppliers to accommodate provision of your holiday and which were unavoidable and extraordinary; or for customer claims are 60,000 SDRs per customer subject to a minimum ofthem, but, if we are to help you choose the right tour for your health, mobility a. if, where we make a significant change, you do not accept the changedc. Events Beyond Our Control as defined in clause 10 above. 6,000,000 SDRs (see Article 7). The Carriers liability for death, injury, illness,and fitness, we must be aware of all details. Please note that Tour Manager arrangements and cancel your booking damage, delay or other loss to person or property of any kind suffered by(if on an escorted holiday) cannot provide individual assistance with boarding b. if we cancel your booking and no alternative arrangements are available We(3) Please note we cannot accept responsibility for any services which do notcustomers shall, in the first instance, be governed by the Convention ontrains or coaches, or handle your luggage. It is your responsibility to provide will not pay you compensation in the following circumstances: form part of our contract. This includes, for example, any additional servicesLimitation of Liability for Maritime Claims 1996 as amended by SI 1998/1258us with full and accurate details of your mobility, health and fitness (including a. where we make an insignificant change or facilities which your hotel or any other supplier agrees to provide for youor where applicable the Strasbourg Convention. The Carriers liability thereforeany disability), so we can advise you on the suitability of tours. As standard b. where we make a significant change or cancel your arrangements (includingwhere the services or facilities are not advertised in our brochure or on ourshall not exceed those limitations provided by the said LLMC 1996 and SIpractice all customers are asked at the point of booking whether they have cancellation due to not reaching the minimum number of client bookingswebsite and we have not agreed to arrange them as part of our contract and1998/1258 or where applicable Strasbourg Convention or in any furtherany mobility limitations or health concerns which may impact on their tour. required to run your holiday) more than 60 days before departure (90 days forany excursion you purchase during your holiday. Please also see clause 19revisions, protocols and/or amendments thereto as shall become applicable.Customers are required to provide all relevant information to ensure that private train holidays) Excursions, Activities and Brochure/Website Information. Where the LLMC 1996 or If applicable Strasbourg Convention permits thethis matter has been carefully considered and we are aware of any issues. c. where we make a significant change and you accept those changedCarrier to apply a deductible, the Carrier may apply that deductible. SDRs areWe may require you to produce a doctors certificate certifying that you are arrangements or you accept an offer of alternative travel arrangements (4) We limit the amount of compensation we may have to pay you if we area monetary unit of the International Monetary Fund and current exchange ratefit to participate in the tour. Acting reasonably, if we are unable to properly d. where we have to cancel your arrangements as a result of your failure tofound liable under this clause as follows: can be found in major financial newspapers. accommodate the needs of the person(s) concerned, we will not confirm your make full payment on time; booking or if you did not give us full details at the time of booking, we will e. where the change or cancellation by us arises out of alterations to the(a) Loss of and/or damage to any luggage or personal possessions and(5) Please note, we cannot accept any liability for any damage, loss, expensecancel it and impose applicable cancellation charges when we become aware confirmed booking requested by you; money: The maximum amount we will have to pay you in respect of theseor other sum(s) of any nature or description (a) which on the basis of theof these details. You must also advise us as soon as possible of any change f. where we are forced to cancel or change your arrangements due to Eventsclaims is an amount equivalent to the excess on your insurance policy whichinformation given to us by you concerning your booking prior to our acceptingin any disability or medical condition or your health, fitness or mobility or if any Beyond Our Control (see clause 10). applies to this type of loss per person in total because you are required toit, we could not have foreseen you would suffer or incur if we breached ourmedical condition or disability which may affect your tour develops after your have adequate insurance in place to cover any losses of this kind. contract with you or (b) which did not result from any breach of contractbooking has been confirmed. Please also see clause 6.In any of the circumstances referred to above we will not be liable for the cost(b) Claims not falling under (a) above and which dont involve injury, illnessor other fault by ourselves or our employees or, where we are responsible of any service (such as, but not limited to, flights, hotels and connecting railor death: The maximum amount we will have to pay you in respect of thesefor them, our suppliers c) which relate to any business including, without18. Fitness to Travel for Cruise Arrangementstravel) which is purchased in connection with any holiday but which is notclaims is up to three times the price paid by or on behalf of the person(s)limitation, self-employed loss of earnings, d) indirect or consequential loss ofWhere you have booked a cruise, the following conditions will apply in addition booked through us, or for any related expenses such as cancellation chargesaffected in total. This maximum amount will only be payable where everythingany kind. to those set out in clause 17.or amendment fees for any service which cannot be used or has to behas gone wrong and you or your party has not received any benefit at all from cancelled or amended as a result of our having to cancel or make a significantyour booking. (6) Where it is impossible for you to return to your departure point as per theIn order to ensure that the carrier of your cruise is able to carry passengers change to any holiday. (c) Claims in respect of international travel by air and rail, or any stay in a hotel: agreed return date of your package, due to unavoidable and extraordinarysafely and in accordance with applicable safety requirements established (i) The extent of our liability will in all cases be limited as if we were carrierscircumstances, we shall provide you with any necessary accommodationby international, EU or national law or otherwise in order to meet safety If we become unable to provide a significant proportion of the arrangementsunder the appropriate Conventions, which include The Warsaw/Montreal(where possible, of a comparable standard) for a period not exceedingrequirements established by competent authorities including the ships flag that you have booked with us after you have departedwe will, if possible,Convention (international travel by air); The Berne/Cotif Convention (withthree nights per person. Please note that the 3 night cap does not applystate, you (and every member of your group) warrant that you/they are fit to make suitable alternative arrangements for you at no extra charge and whererespect to rail travel) and The Paris Convention (with respect to hotelto persons with reduced mobility, pregnant women or unaccompaniedtravel by sea and that your/their conduct or condition will not impair the safety those alternative arrangements are of a lower standard, provide you with anarrangements). You can ask for copies of these Conventions from our offices.minors, nor to persons needing specific medical assistance, provided weof the cruise ship. Please note that the carrier of your cruise may require you appropriate price reduction In addition, you agree that the operating carrier or transport companys ownhave been notified of these particular needs in advance. For the purposes ofto provide medical evidence of fitness to travel, in order to assess whether you Conditions of Carriage will apply to you on that journey. When arrangingthis clause, unavoidable and extraordinary circumstances mean warfare,can be carried safely and in accordance with applicable international, EU or 10. Events Beyond Our Control transportation for you, we rely on the terms and conditions containedacts of terrorism, significant risks to human health such as the outbreak ofnational law. It is often the case that carriers will be unable to carry passengers Except where otherwise expressly stated in these booking conditions wewithin these international conventions and those Conditions of Carriage.serious disease at the travel destination or natural disasters such as floods,who have entered or passed their 24th week of pregnancy by the end of their will not be liable or pay you compensation if our contractual obligations toYou acknowledge that all of the terms and conditions contained in thoseearthquakes or weather conditions which make it impossible to travel safelycruise.you are affected by Events Beyond Our Control. For the purposes of theseConditions of Carriage form part of your contract with us, as well as with theback to your departure point. Women who reach their 23rd week of pregnancy at the end of the cruise booking conditions, Events Beyond Our Control means any event beyondtransport company and that those Conditions of Carriage shall be deemed tomay also be required to provide evidence of fitness to travel. Carriers reserve our or our suppliers control, the consequences of which could not havebe included by reference into this contract. 13. Complaints and Problems the right to refuse passage if they are not satisfied that the passenger will be been avoided even if all reasonable measures had been taken. Examples(ii) In any circumstances in which a carrier is liable to you by virtue of theIn the unlikely event that you have any reason to complain or experience anysafe during the course of the cruise. Pregnant women are therefore strongly include, warfare and acts of terrorism (and threat thereof), civil strife, significantDenied Boarding Regulation 2004, any liability we may have to you under ourproblems with your holiday whilst away, you must immediately inform yourrecommended to seek medical advice prior to travel, at any stage of their risks to human health such as the outbreak of serious disease at the travelcontract with you, arising out of the same facts, is limited to the remediesTour Manager (if on an escorted holiday) and/or us by telephone on our 24- pregnancy. Passengers who require the use of a wheelchair must provide destination, epidemics, plagues or pandemics (including but not limited toprovided under the Regulation as if (for this purpose only) we were a carrier. hour emergency helpline (if not on an escorted holiday) and the supplier of thetheir own standard size wheelchair for the duration of the cruise. Carriers the ongoing effects of Covid-19 and/or any other strain of the coronavirus)(iii) When making any payment, we are entitled to deduct any money whichservice(s) in question. Any verbal notification must be put in writing and givenoften provide a limited number of wheelchairs which are strictly available or natural disasters such as floods, earthquakes or weather conditionsyou have received or are entitled to receive from the transport provider orto your Tour Manager (if on an escorted holiday) or us (if not on an escortedfor emergency use only. The carrier may require such passengers to be which make it impossible to travel safely to the travel destination or remainhotelier for the complaint or claim in question. holiday) and the supplier as soon as possible. Until we know about a problemaccompanied by a travelling companion who is fit and able to assist them, at the travel destination, the act of any government or other national or local(d) Claims in respect of international travel by sea or inland waterway or complaint, we cannot begin to resolve it. Most problems can be dealt withwhere it is reasonably deemed by the carrier that this is strictly necessary.authority including port or river authorities (including any impact to travel orquickly. If you remain dissatisfied, however, you must write to us within 28 other arrangements as a result of the United Kingdom having left the EuropeanTravel by sea is governed by the provisions of the Convention Relating todays of your return to the UK giving your booking reference and full details of19. Excursions, Activities and Brochure/Website InformationUnion), industrial dispute, lock closure, natural or nuclear disaster, fire,the Carriage of Passengers and their Luggage by Sea 1974 as amendedyour complaint. Only the party leader should write to us. If you fail to followThe information contained in our brochure and on our website is correct to the chemical or biological disaster, unavoidable technical problems with transportin 1976 (the Athens Convention) and, where applicable, EU Regulationthissimple complaints procedure, your right to claim the compensation youbest of our knowledge at the time of the brochure going to print or at the time of and all similar events outside our or our supplier(s) control. 392/2009 relating to the Liability of carriers of passengers by sea in the eventmay otherwise have been entitled to may be affected or even lost as a result.publication on our website. Whilst every effort is made to ensure the accuracy of of accidents. The extent of our liability will in all cases be limited as if we werePlease note that we do offer an Alternative Dispute Resolution service, throughthe brochure and prices at the time of printing or publication, regrettably errors the Contracting Carriers under the Athens Convention and/or EU Regulationour ABTA membership. Please see clause 14 for further details. do occasionally occur. You must therefore ensure you check all details of your 392/2009. chosen holiday (including the price) with us at the time of booking.108 BOOKING CONDITIONS Call us on 01904 521995 or visitfor more information.GreatRail.com for more details 109Visit your local Travel Agent'