b'Booking Conditions our policy details carefully and take them with you on holiday. amount of the cancellation fee depends upon the date when the written notice Should you choose to extend your holiday (either at the start or the end of yourof cancellation is received by us. Where the cancellation charge is shown as The following booking conditions together with our Privacy Policy and anybetween us comes into existence. After that point, your agent will hold theholiday), you will need to extend the duration of your insurance cover. If youa percentage, this is calculated on the basis of the total cost payable by the other written information we brought to your attention before we confirmedmonies on our behalf until they are paid to us. For flight inclusive bookings, allchoose to travel without adequate insurance cover, we will not be liable for anyperson(s) cancelling, excluding insurance premiums arranged through us and your booking, form the basis of your contract with Great Rail Journeysmonies paid to any authorised travel agent of ours for your holiday with us willlosses howsoever arising, in respect of which insurance cover would otherwiseamendment charges which are not normally refundable.Limited trading as Great Rail Journeys, Rail Discoveries and GRJ Tailormadebe held on behalf of and for the benefit of the Trustees of the Air Travel Trusthave been available.(Independent) of Saviour House, 9 St. Saviourgate, York, YO1 8NL (we, ussubject to the travel agents obligation to pay such monies to us in accordanceThe cancellation charges below have been calculated as a pre-estimate of or ourselves) Reg No 3208093. Please read them carefully as they set outwith our trading terms unless we fail. In the unlikely event of our financial5. Holiday Prices the losses we would incur in the event you cancelled your holiday within the our respective rights and obligations. By asking us to confirm your booking,failure, all monies then held by the travel agent or subsequently paid by you toPlease note changes and errors occasionally occur. We reserve the right tostipulated time period. The scale of cancellation charges is as follows:we are entitled to assume that you have read these booking conditions andthe travel agent will be held by the agent on behalf of and for the benefit of theincrease/decrease and correct errors in advertised prices at any time before agree to them. References to you and your means all persons named onTrustees of the Air Travel Trust without any obligation on the agent to pay suchyour holiday is confirmed. Before you make a booking, we will give you the the booking (including anyone who is added or substituted at a later date), ormonies to us. basic price for your chosen holiday. You should check all details before you any of them as applicable. make your booking. Upgrades, holiday extensions or any other variation whichEuropean River Cruise andAll other holidaysReferences to holiday, booking, tour or arrangements means the3. Passports, Visas and Other Entry Requirements you have requested are on a request basis with our suppliers and subject toprivate train holidaysholiday arrangements which we agree to make, provide or perform (asPlease note that you are entirely responsible for ensuring that everyone inavailability, and prices for these will only be confirmed once the prices and91 days or earlier** Loss of deposit* Loss of deposit*applicable) as part of our contract with you, unless otherwise stated. your party has the necessary correct and up-to-date personal documentationavailability has been confirmed by our suppliers. For all holidays, once you before you start the tour and that you all fulfil the passport, visa, health andhave accepted the basic price and a booking has been confirmed, that price isFrom 61 to 90 days 50% of final invoice Loss of deposit*Unless these booking conditions state otherwise, any reference to Europeanany other entry requirements applicable to your chosen tour. We do not acceptfully guaranteed and will not be subject to any surcharges. From 41 to 60 days 65% of final invoice 35% of final invoiceUnion law and/or International Conventions in these booking conditions thatany liability if you are refused entry onto any transport or into any country due6. Suitability of the Tour and Behaviour From 28 to 40 days 75% of final invoice 60% of final invoiceis directly applicable or directly effective in the United Kingdom is a referenceto failure on your part to carry correct documentation or to meet those entryWe reserve the right in our absolute discretion to terminate without prior noticeFrom 14 to 27 days 100% of final invoice 85% of final invoiceto how it applies in England and Wales. This includes where the law has beenrequirements. If failure to have any necessary travel or other documents,the holiday arrangements of any customer whose behaviour is such that it retained, amended, extended, re-enacted or given effect on or after 11pm onor to meet entry requirements, results in fines, surcharges or other financialcauses or is likely to cause, in our reasonable opinion, or in the opinion of13 days or less prior to departure 100% of final invoice 100% of final invoice31st January 2020 (including the transition period). penalty, costs or expenses being imposed on us, you will be responsible forany Tour Manager (if on an escorted holiday) or any other person in authority, reimbursing us accordingly. In addition, should you be unable to travel on thedistress, damage, danger or significant annoyance to any third party, or By making a booking, the first named person on the booking (party leader)holiday as a result, cancellation charges as shown in clause 8 of these bookingdamage to property. In these circumstances all our obligations to you under*Loss of Deposit means the loss of the full brochure deposit amount, including agrees on behalf of all persons detailed on the booking that: conditions will apply. our contract or otherwise will cease, full cancellation charges will apply andthe outstanding balance of any low deposit payment you have made, and a.He/she has read these booking conditions and has the authority to For British Citizens, a standard 10-year British passport which must also bewe will not be liable for any refund, compensation or costs incurred by youincludes loss of any additional deposit paid for holiday variations and holiday and does agree to be bound by them; valid for at least 6 months beyond your intended return travel date is requiredwhatsoever. You and/or your party may also be required to pay for loss and/ extensions as referred to in clause 2.b. He/she consents to our use of information in accordance with our for all holidays outside of the UK. In many cases, you will also need to haveor damage caused by your actions and we will hold you and each member Privacy Policy; multiple consecutive blank visa pages within your passport (the numberof your party jointly and individually liable for any damage or losses caused by**Certain holiday arrangements may have earlier dates at which cancellation c. He/she is over 18 years of age and where placing an order for services withvaries depending on the destination(s) visited). If your passport expires beforeyou or any member of your party. Full payment for any such damage or lossescharges would apply. You will be advised of these dates at the time of booking age restrictions declares that he/she and all members of the party are of thethis, it may still be acceptable, but you should contact your local Passportmust be paid directly to the hotel manager or other supplier prior to departure.your holiday.appropriate age to purchase those services; Office or the consulate or embassy of the country/countries you plan to visit/ If you fail to make payment, you will be responsible for meeting any claimsWe will deduct the cancellation charge(s) from any monies you have already d. He/she accepts financial responsibility for payment of the booking on transit through, for detailed advice. Customers applying for a first passport(including legal costs) subsequently made against us as a result of your actionspaid to us.behalf of all persons named on the booking; and or renewing their passport should allow at least six weeks to obtain one astogether with all costs we incur in pursuing any claim against you. Our tours e. He/she accepts responsibility for passing all documentation and informationyou may be required to attend a personal interview with the Passport Office,can be physically demanding and we also reserve the right to terminate yourDepending on the reason for cancellation, you may be able to reclaim these in regards to the booking on to all persons named on the booking. however, in all cases, please apply as far ahead as possible so as to allow timeholiday where, in the reasonable opinion of any person in authority (includingcancellation charges (less any applicable excess) under the terms of your for unexpected delays. office staff or your Tour Manager when you join your escorted holiday), yourinsurance policy. Claims must be made directly to the insurance company 1. Making Your Booking If you have a British passport issued outside of the UK or if you are not aphysical condition means you are unable or likely to be unable to cope with theconcerned. Where any cancellation reduces the number of full paying party You may book with us by telephone, online or via one of our authorised travelBritish Citizen, it is your responsibility to check entry requirements with thetour or to experience significant difficulties in doing so. It is your responsibilitymembers below the number on which the price, or any concessions agreed agents. Once we (or your authorised travel agent) have received all appropriaterelevant embassy or consulate of the country/countries that you plan to visitto disclose an accurate account of your mobility and all other relevantfor your booking were based, we will recalculate these items and re-invoice payments, we will, subject to availability, confirm your holiday over theor transit through. For information concerning passports, visa and otherinformation relating to your health and fitness at the time of booking. You mustyou accordingly. Any such additional costs are not cancellation charges.telephone (where you or your travel agent make the booking by telephone) orentry requirements for any destination, we recommend contacting the UKadvise us of any change to your level of mobility or health and fitness between by e-mailing or otherwise sending a booking confirmation letter/invoice to theGovernment Foreign, Commonwealth & Development Office website www. booking your holiday and departing on your tour. Please also see clause 17Please note certain arrangements may not be amended after they have been party leader. We reserve the right to return your deposit and decline to issuegov.uk/foreign-travel-advice or speak with your authorized travel agent if youand clause 18. confirmed and any alteration or cancellation could incur a cancellation charge a confirmation at our absolute discretion. Where you book through one of ourare unsure about the visa requirements for your travel destination. of up to 100% of that part of the arrangements in addition to the charge authorised travel agents, the booking confirmation letter/invoice and all other7. Alterations to Your Booking and Booking Transfers above.communications will be sent to your agent and you should also contact usIt is your responsibility to ensure your party obtains all necessary visasPlease notify us in writing if circumstances arise whereby you wish to through the agent. Alternatively, you can book online via our website in whichbefore departure including any additional visas or other documents requiredtransfer to another available holiday, depart on a different date or make otherShould one or more member of a party cancel, it may increase the per person case your holiday booking will be acknowledged by e-mail and a bookingwhen travelling on any of our rail or cruise tours that visit other countries/ alterations to your confirmed holiday. Note that any transfer requests to anholiday price of those still travelling and you will be liable to pay this increase.confirmation letter/invoice will follow. The acknowledgement of your bookingports independently. Also, some nations now have very strict documentationalternative holiday (as distinct from transfers of bookings to other individuals, is not a confirmation of it and does not create a legally binding contract. Arequirements for those travelling with children and notarized birth certificateswhich are dealt with below) of less than 85% of the value of your originalCancellation by You due to Unavoidable & Extraordinary Circumstances:binding contract between you and us only comes into existence once we haveand/or other documents may be required for children under 18. Visabooking will be regarded as a cancellation and cancellation charges as set out issued you with a booking confirmation that will confirm the details of yourrequirements may change at short notice and we recommend that you checkin clause 8 will be payable. Any alterations requested 60 days or more (90 daysYou have the right to cancel your confirmed arrangements before the booking and will be sent to you or your travel agent. All references in thesethe latest position in good time before your departure. Information on thisor more for European River Cruise and private train holidays) prior to departuredeparture date without paying the above cancellation charges in the event booking conditions to the confirmation of your booking means the bookingsubject is available on or through the UK Government Foreign, Commonwealthwill be subject to an alteration fee of 125 per person, together with costs orof unavoidable and extraordinary circumstances occurring at your holiday confirmation letter/invoice. A provisional booking can be made by phone& Development Office website www.gov.uk/foreign-travel-advice or speak withcharges incurred or imposed by any of our suppliers. Any alteration to yourdestination or its immediate vicinity and significantly affecting the performance but you must send the applicable payment within 7 days, or the provisionalyour authorized travel agent if you are unsure about the visa requirements forbooking requested less than 60 days (90 days for European River Cruise andof the arrangements or significantly affecting transport arrangements to booking will automatically lapse. your travel destination. private train holidays) prior to departure will be regarded as a cancellation andthe destination. In these circumstances, we shall provide you with a full cancellation charges as set out in clause 8 will be payable. Please note costsrefund of the monies you have paid but we will not be liable to pay you any If your confirmed arrangements include a flight, we (or if you booked viaPlease note: The impacts of Brexit may change your visa, ticket and healthcould increase the closer to the departure date that changes are made andcompensation. Please note that your right to cancel in these circumstances will an authorised agent of ours, that agent) will also issue you with an ATOLrequirements. Third country nationals may require an airport transit visa whenyou should therefore contact us as soon as possible. Certain arrangements,only apply where the Foreign, Commonwealth & Development Office advises Certificate. Upon receipt, of the booking confirmation, ATOL Certificate or anypassing through EU Member States. You should check any impacts of Brexitsuch as low-cost flight bookings, may not be amended after they have beenagainst travel to your destination or its immediate vicinity. For the purposes of other document, please check all of the details carefully. In particular, pleaseon your travel, in advance of your departure, to ensure that you fulfil theconfirmed and any alteration could incur a cancellation charge of up to 100%this clause, unavoidable and extraordinary circumstances means warfare, check that the initials or forenames and surnames given match those onrequirements post-Brexit, including any passport validly requirements. The UKof that part of the arrangements. acts of terrorism, significant risks to human health such as the outbreak of your passports as we make reservations using this information. If you believeGovernment passport checker can be found here https://www.gov.uk/check- serious disease at the travel destination or natural disasters such as floods, that any details are incorrect, you must advise us immediately as changesa-passport-travel-europe. It is your responsibility to ensure you are aware ofTransfer of Booking to Another Individual (i.e. name changes) earthquakes or weather conditions which make it impossible to travel safely to cannot be made later and it may harm your rights if we are not notified of anyall recommended vaccinations and health precautions in good time beforeIf any member of your party is prevented from travelling, that person(s) maythe travel destination.inaccuracies in any document within ten days of our sending it out (five daysdeparture. Information is available from your GP surgery and from the Nationaltransfer their place to someone else, subject to the following conditions:for tickets). We will do our best to rectify any mistake notified to us outsideTravel Health Network and Centre www.nathnac.org. and also on www.nhs. This clause 8 outlines the rights you have if you wish to cancel your booking. these time limits but you must meet any costs involved in doing so. The onlyuk/Livewell/Travelhealth. For European holidays, existing European Healtha. that person is introduced by you and satisfies all the conditions applicable toPlease note that there is no automatic statutory right of cancellation under exception to this requirement to meet costs is where the mistake in questionInsurance Cards (EHIC) will remain valid until their expiry, after which time youthe arrangements; the Consumer Contracts (Information, Cancellation and Additional Charges) was made by us and there is good reason why you did not tell us about itshould obtain a UK Global Health Insurance Card (GHIC), prior to departureb. we are notified not less than 7 days before departure; Regulations 2013.within these time limits. for access to health care in many European countries. Access to health carec. you pay any outstanding balance payment at the time due, an amendment provisions may change and you are advised to check https://www.gov.uk/ fee of 125 per person transferring, as well as any additional fees, charges or9. Changes and Cancellations by Us2. Payment visit-europe-1-january-2021 and https://www.gov.uk/guidance/uk-residents- other costs arising from the transfer (including those imposed by our suppliers);We start planning the holidays we offer many months in advance and You are required to send us the appropriate deposit per person (as detailed onvisiting-the-eueea-and-switzerland-healthcare for updates affecting your travel.and occasionally, we have to correct errors and/or make changes to the the relevant tour page) or full payment if booking within 60 days of departureNeither the EHIC nor GHIC are valid substitutes for travel insurance. Somed. the transferee agrees to these booking conditions and all other terms of theinformation contained in our brochures, our website and other details, both (90 days for European River Cruise and private train holidays) and all applicablenations require proof of vaccinations for all travellers. Vaccination and othercontract between us. before and after bookings have been confirmed, and also cancel confirmed insurance premiums (if our insurance is required) at the time of booking. Inhealth requirements/recommendations are subject to change at any time forbookings (which would for the avoidance of doubt expressly include any addition to the deposit applicable to the holiday, a further additional deposit isany destination and we would advise that you check with a doctor or clinicYou and the transferee remain jointly and severally liable for payment of allvariations or extensions booked by you and which are part of the package and required of a minimum of 20% of the additional cost for any booking variationsnot less than six weeks prior to departure to ensure that you have met thesums. If you are unable to find a replacement, cancellation charges as set outyour confirmed booking). Whilst we always endeavour to avoid changes and including flight and hotel upgrades and holiday extensions. Please note,necessary requirements and have the applicable information. in clause 8 will apply in order to cover our estimated costs. cancellations, we must reserve the right to do so.deposits and all additional deposits are not refundable except where expresslyOtherwise, no refunds will be given for passengers not travelling or for unused stated in these booking conditions. The balance of the cost of your holiday4. Travel Insurance services. Please note that occasionally due to events outside our control, including but must be paid no less than 60 days before departure (90 days for EuropeanIt is a condition of booking that you take out sufficient and appropriate travelnot limited to adverse weather conditions or where the cruise cannot dock River Cruise and private train holidays). If a cheque payment is declined byinsurance cover. We recommend you do this at time of booking so thatImportant Note: Certain arrangements may not be amended orin the expected port due to unexpected circumstances, we may have to your bank for any reason, an administration charge of 30 will be made. Ifyour deposit (less any applicable excess) is recoverable in the event of atransferred after they have been confirmed and any alteration could incurmake changes to your itinerary with little or no notice. Such changes will be you return your payment counterfoil before the date that payment is due, thiscancellation covered by the policy. To purchase the insurance policy we offera cancellation charge of up to 100% of that part of the arrangements. considered an insignificant change except where the change results in you authorises us to take payment early. If we do not receive all payments in fullplease contact us for details. If you take out your own cover please provide8. Cancellation by You Before Departure missing out on one or more major destination from your itinerary.and on time, we are entitled to assume that you wish to cancel your booking.us with details of the insurance company, the policy number and the 24-hourShould you wish to cancel your holiday, notice can be given verbally but mustInsignificant Changes by Us: An insignificant change is any change, which is In this case, we will be entitled to keep all deposits paid or due at that date.emergency telephone number prior to departure or when requested. It is yourbe followed up in writing by the party leader. Your notice of cancellation willnot a significant change as referred to below.If we do not cancel straight away because you have promised to makeresponsibility to ensure that the insurance cover you purchase is suitable andonly take effect when it is received in writing by us.payment, you must pay the cancellation charges shown in clause 8 dependingadequate for your particular needs. We do not check alternative insuranceSignificant Changes by Us: A significant change is any change which, taking on the date we reasonably treat your booking as cancelled. Except for flightpolicies. The duration of the holiday as shown on the booking confirmation orSince we incur costs in cancelling your arrangements, you will be required toaccount of the information you have given us at the time of booking or inclusive bookings, all monies you pay to one of our authorised travel agentsas advertised in the brochure or on our website includes the day of departurepay the applicable cancellation charges up to the maximum shown below. Thewhich we can reasonably be expected to know as a tour operator, we could for your holiday with us will be held by the agent on your behalf until a contractand day of return and is the period to be used for insurance purposes. Read 106 BOOKING CONDITIONS Call us on 01904 521995 or visitfor more information.GreatRail.com for more details 107Visit your local Travel Agent'