b'We would like to use your details for marketing purposes (e.g. sending you ourOur AITO membershipbrochures) and to pass them on to other companies within our group who mayGreat Rail Journeys Limited is a member of the Association of Independent Tour also contact you for marketing purposes. If you do not wish to receive any furtherOperators, an organisation representing over 150 of Britains best specialist tour information from us or other companies in our group please let us know this at theoperators. Members of AITO strive to create holidays with high levels of professionalism time you give us your details or, if you do not do so then, at any time subsequently.and a shared concern for quality, personal service and customer satisfaction. The You are generally entitled to ask us (by letter or e-mail) what details of yours are beingAssociation encourages the highest standards in all aspects of tour operating and all held or processed, for what purpose and to whom they may be or have been disclosed.members are fully bonded for clients protection, in compliance with UK and European We promise to respond to your request within 30 days of receiving your writtenregulations. Great Rail Journeys - like all other AITO members - are also bound by the request. In certain limited circumstances we may be entitled to refuse your request. Toorganisations Quality Charter. For further information about AITO visit www.aito.com improve our service, calls may be recorded for training and quality purposes. Pleaseor call 020 8744 9280.see our privacy policy for further information at https://www.greatrail.com/things-you-should-know/privacy-statement/ and our policy on privacy and cookies at https://www. AITO Quality Chartergreatrail.com/things-you-should-know/statement-on-cookies/. AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner managed, strive to create overseas holidays with high 26. Law & Jurisdiction levels of professionalism and a shared concern for quality and personal service. The English law (and no other) will apply to your contract and to any dispute, claim or otherAssociation encourages the highest standards in all aspects of tour operating.matter of any description which arises between us (claim) except as set out below. WeAITO sets criteria regarding ownership, finance and quality which must be satisfied both also agree that any claim (and whether or not involving any personal injury) mustbefore new companies are admitted to membership. All members are required to be dealt with under the ABTA or AITO Arbitration Schemes (if the Scheme is availableadhere to a Code of Business Practice which encourages high operational standards for the claim in questionsee clause 14) or by the Courts of England and Wales onlyand conduct.unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or thoseFinancial Securityof England and Wales. If proceedings are brought in Scotland or Northern Ireland, youAn AITO member is required to arrange financial protection for all holidays and other may choose to have your contract and any claim governed by the law of Scotland orarrangements(including accommodation only) booked by customers with the member Northern Ireland as applicable (but if you do not so choose, English law will apply). under the AITO logo. This financial protection applies to customers who are resident 27. Contact Details in the UK at the time of booking and to most overseas customers who have booked Should you need to contact us our contact details are as follows: directly with the member. In doing so, the member must comply with UK Government By Mail: Great Rail Journeys Ltd, Saviour House, 9 St. Saviourgate, York, YO1 8NL regulations.By Telephone: 01904 521900 Members are required to submit details of their financial protection arrangements to By Email: grj@greatrail.com AITO on a regular basis.Package Travel Information Accurate brochures and websitesPart 1: General All members do their utmost to ensure that all their brochures and other publications The combination of travel services offered to you is a package within the meaning of theprint or electronic, clearly and accurately describe the holidays and services offered. Package Travel and Linked Travel Arrangements Regulations 2018. Therefore you willProfessional service and continual improvements All members are committed to benefit from all EU rights applying to the packages. We Great Rail Journeys Limited, willhigh standards of service and believe in regular and through training of employees. be fully responsible for the proper performance of the package as a whole. Additionally,Members continually seek to review and improve their holidays. They listen to their as required by law, we have protection in place to refund your payments and, wherecustomers and always welcome suggestions for improving standards.transport is included in the package, to ensure your repatriation in the event that it becomes/they become insolvent.Monitoring StandardsPart 2: Key rights under the Package Travel and Linked Travel ArrangementsAITO endeavours to monitor quality standards regularly. All customers should receive Regulations 2018 a post-holiday questionnaire from their tour operators, the results of which areTravellers will receive all essential information about the package before concluding scrutinised by the Association. In addition, customers can leave detailed feedback, the package travel contract accessible from the homepage of AITOs website, or via a direct link supplied by theirThere is always at least one trader who is liable for the proper performance of all theAITO tour operator, about their holiday.travel services included in the contract Travellers are given an emergency telephone number or details of a contact pointSustainable tourismwhere they can get in touch with the organiser or the travel agent Our members acknowledge the importance if AITOs Sustainable Tourism ethos, whichTravellers may transfer the package to another person, on reasonable notice andrecognises the social, economic and environmental responsibilities of tour operating.possibly subject to additional costs The price of the package may only be increased if specific costs rise (for instance fuelCustomer relationsprices), and if expressly provided for in the contract, and in any event not later than 20All members endeavour to deal swiftly and fairly with any issues their customers days before the start of the package. If the price increase exceeds 8% of the price of themay raise. In the unlikely event that a dispute between an AITO member and a package, the traveller may terminate the contract. If the organiser reserves the right tocustomer cannot be settled amicably, AITOs low-cost Independent Dispute a price increase, the traveller has a right to a price reduction if there is a decrease in theSettlement Service may be called upon by either side to bring the matter to a speedy relevant costs and acceptable conclusion. For further information about AITO visit www.aito.comTravellers may terminate the contract without paying any termination fee and getor call 020 8744 9280.a full refund of any payments if any of the essential elements of the package, other than the price, has changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed The organiser has to provide assistance if the traveller is in difficulty If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Great Rail Journeys Limited provides insolvency protection for flight-inclusive holidays by virtue of its ATOL, held with the CAA, under ATOL number: 3278, and for non-flight packages with ABTOT (No. 5386). Please see clause 22 of our Booking Conditions for further information. Travellers may contact these entities if services are denied because of our insolvency. Part 3: The Package Travel and Linked Travel Arrangements Regulations 2018 can be found here: https://www.legislation.gov.uk/ukdsi/2018/9780111168479/pdfs/ukdsi 9780111168479 en.pdfCall us on 01904 527199 or visitfor more information.GreatRail.com for more details 163Visit your local Travel Agent'