b'20. Flights Should you wish to travel on any Eurostar or other rail service, other than those In accordance with EU Directive (EC) No 2111/2005, we are required to bring yourincluded as part of your holiday, a rail variation charge of 25 per person per service attention the existence of a Community List which contains details of air carriersplus any additional cost will apply. Any change involving sleeper services will be quoted that are subject to an operating ban within the EU Community. The Community List ison an individual basis.available for inspection at http://ec.europa.eu/transport/air-ban/list_en.htm. We areTickets for Eurostar train services are issued subject to the conditions set out in Eurostar also required to advise you of the carrier(s) or, if the carrier(s) is not known, the likelyInternational Limiteds conditions of carriage and/or the conditions of carriage of the carrier(s) that will operate your flight(s) at the time of booking. Where we are only ablecarrier in question, copies of which are available from travel agents appointed by to inform you of the likely carrier(s) at the time of booking, we will inform you of theEurostar International Limited or supplied on request.identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) and/or flight routings (including indirect routings) after your booking23. Your Financial Protectionhas been confirmed will be notified to you as soon as possible. We are not always in aThe Package Travel and Linked Travel Arrangements Regulations 2018 require us to position at the time of booking to confirm flight routings and/or flight timings. Whereprovide security for the monies that you pay for the package holidays booked from this flight routings and/or flight timings are given at the time of booking or detailed on yourbrochure or our website and for your repatriation in the event of our insolvency. We confirmation letter/invoice these are for guidance only and are subject to alteration andprovide this security by way of an ATOL (ATOL number 3278) administered by the Civil confirmation. The latest timings will be shown on your itinerary which will be dispatchedAviation Authority of CAA House, 45-59 Kingsway, London WC2B 6TE for packages which to you approximately 10 days prior to departure. You must accordingly check yourinclude a flight and a bond held by ABTOT (ABTOT number 5386) for packages that do tickets very carefully immediately on receipt to ensure you have the correct flight times.not include a flight. You can contact ABTOT at www.abtot.com or ABTOT Limited, 117 It is possible that flight times may be changed even after tickets have been dispatched.Houndsditch, London EC3A 7BT.We will contact you as soon as possible if this occurs. Any change in the identityWhen you buy an ATOL protected flight or flight inclusive holiday from us, you will of the carrier(s), flight timings, routings (including a change from direct to indirectreceive an ATOL Certificate*. This lists what is financially protected, where you can get routings) and/or aircraft type (if given) will not entitle you to cancel or change to otherinformation on what this means arrangements without paying our normal charges except where specified in thesefor you and who to contact if things go wrong. We, or the suppliers identified on your conditions. Regardless of any information given in good faith, operational changesATOL Certificate, will provide you with the services listed on the ATOL Certificate (or may be made by an airline at any point and we cannot be responsible for these. Ifa suitable alternative). In some cases, where neither we nor the supplier are able to the carrier(s) with whom you have a confirmed reservation becomes subject to ando so for reasons of insolvency, an alternative ATOL holder may provide you with the operating ban as above as a result of which we/the carrier(s) are unable to offer youservices you have bought or a suitable alternative (at no extra cost to you). You agree a suitable alternative the provisions of clause 9 (Changes and Cancellations by Us) willto accept that in those circumstances the alternative ATOL holder will perform those apply. Prices quoted in this brochure and on our website are based on special airfaresobligations and you agree to pay any money outstanding to be paid by you under your offered to us by the airlines for group travel. These represent a reduction on the normalcontract to that alternative ATOL holder. However, you also agree that in some cases IATA fares which entitle passengers to privileges and flexibility that our clients do notit will not be possible to appoint an alternative ATOL holder, in which case you will be normally require as part of the holiday. Should you wish to book our holiday using aentitled to make a claim under the ATOL scheme (or your credit card issuer where flight other than that shown in the brochure/on our website, a flight variation chargeapplicable). If we, or the suppliers identified on your ATOL certificate, are unable to from 50 per person will apply in addition to the difference in cost between our specialprovide the services listed (or a suitable alternative, through an alternative ATOL holder fare and the normal IATA fare for the flight(s) required. Tickets at our special fare areor otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make valid only on the airline and dates shown and do not automatically entitle passengersa payment to (or confer a benefit on) you under the ATOL scheme. You agree that to switch to another carrier in case of a flight cancellation, delay or technical problemsin return for such a payment or benefit, you assign absolutely to those Trustees any with the aircraft or the reservation. Please note that most airlines now operate 100%claims which you have or may have arising out of or relating to the non-provision of the non-smoking services. services, including any claim against us, the travel agent or your credit card issuer where 21. Denied Boarding Regulations applicable. You also agree that any such claims may be re-assigned to another body, if If you or any member of your party misses your flight or other transport arrangement,that other body has paid sums you have claimed under the ATOL scheme. *The flights it is cancelled or you are subject to a delay of over 3 hours for any reason, you mustand flight inclusive holidays we arrange are ATOL protected providing they are made contact us and the airline or other transport supplier concerned immediately. If youravailable in the UK. For further information visit the ATOL website at www.atol.org.uk.flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied byIf your holiday does not include flights, ABTOT will financially protect your holiday by your airline, depending on the circumstances, the airline may be required to pay youensuring you receive a refund or, if your arrangements include return travel to the UK compensation, refund the cost of your flight and/or provide you with accommodation(other than flights), you are returned to the UK in the event that your holiday cannot be and/ or refreshments under EC Regulation No 261/2004 - the Denied Boardingprovided as a result of our insolvency. Please go to our website www.greatrail.com for Regulations 2004. Where applicable, you must pursue the airline for the compensationfurther information relating to ABTOTs scheme of financial protection.or other payment due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of yourIf you book arrangements other than an ATOL protected flight or package holiday from entitlement to compensation or any other payment arising from such cancellation,us, your monies will not be financially protected. Please ask us for further details.delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to24. Prompt Assistancecancel your flight does not automatically entitle you to cancel any other arrangementsIf, whilst you are on holiday, you find yourself in difficulty for any reason, we will offer even where those arrangements have been made in conjunction with your flight.you such prompt assistance as is appropriate in the circumstances. In particular we We have no liability to make any payment to you in relation to the Denied Boardingwill provide you with appropriate information on health services, local authorities and Regulations as your entitlement to any compensation or other payment (as dealt withconsular assistance, and assistance with long distance communications and finding above) is covered by the airlines obligations under the Denied Boarding Regulations.alternative travel or accommodation arrangements. Where you require assistance If, for any reason, we make any payment to you or a third party which the airline iswhich is not owing to any failure by us, our employees or sub-contractors, we will not responsible for in accordance with the Denied Boarding Regulations, you must, whenbe liable for the costs of any alternative travel or accommodation arrangements or requested, assign to us the rights you have or had to claim the payment in questionother such assistance you require. Any supplier, airline or other transport supplier may from the airline. If the airline does not comply with these rules you should complain tohowever pay for or provide refreshments and/or appropriate accommodation and the Civil Aviation Authority at www.caa.co.uk/passengers. Please note, your rights underyou should make a claim directly to them. Subject to the other terms of these Booking clause 9 (Changes and Cancellations by Us) and clause 12 (Our Liability to You) ofConditions, we will not be liable for any costs, fees or charges you incur in the above these booking conditions are not affected by the above Denied Boarding Regulationscircumstances, if you fail to obtain our prior authorisation before making your own except that we are entitled to argue that the amount you receive or are entitled totravel arrangements. Furthermore, we reserve the right to charge you a fee for our receive from the airline is sufficient to meet any compensation obligation we may haveassistance in the event that the difficulty is caused intentionally by you or a member of to you as your tour operator as a result of any such cancellation, delay, downgrading oryour party, or otherwise through your or your partys negligence.denied boarding.25. Data Protection22. Rail Journeys and Reservations Great Rail Journeys Limited is a data controller for the purposes of the Data Protection We request rail reservations many months in advance but occasionally there areAct 1998 and the General Data Protection Regulation. Please be assured that we have insufficient First Class seats available. In these situations we will book Standard Classmeasures in place to protect the personal information you give us. This information seats and refund the difference to you. Although we do our best to follow the routeswill be passed on to the relevant suppliers of your travel arrangements. It may also noted on the itinerary there might be occasions whenbe provided, either by us or by the suppliers of your travel arrangements, to third a different routing and/or departure time is necessary due to timetable variations orparties and public authorities such as banks and credit card companies, customs or seat availability.immigration if required by them, or as required by law. Certain information may also be Regardless of any information given by us in good faith, operational changes may bepassed on to security or credit checking companies or insurance providers. The above made by a rail supplier/operator at any point and without notice, and we cannot beapplies to any sensitive information that you give to us such as details of any disabilities, responsible for these. Increasingly, trains are 100% non-smoking, and reservations aremedical conditions, or dietary/religious requirements but we will obviously only pass requested in non-smoking accommodation, although at busy times we may be allocatedthese on where necessary to do so to provide the service you have requested. If we some smoking seats. cannot pass on this information as set out above, we may be unable to provide your booking or other services you have requested (for example, travel insurance). In making We cannot make specific requests for smoking seats. Prices quoted in this brochure andyour booking, you consent to this information being passed on to the relevant persons on our website are based on special fares negotiated with our rail partners for groupwho may be outside the EU/ European Economic Area. If you travel outside the EU/travel. European Economic Area, controls on data protection may not be as strong as the legal requirements in the UK.162 BOOKING CONDITIONS'