b'Moselle (Article 15(1) of the Strasbourg Convention: https://www.ivr-eu.com/expertises/ 17. Medical Conditions/Disabilities/Reduced Mobilitylegal/?lang=en). If the Strasbourg Convention applies the limits for customer claimsRegrettably, many of our tours are not suitable for customers with certain disabilities and are 60,000 SDRs per customer subject to a minimum of 6,000,000 SDRs (see Article 7).they can also be physically demanding. If you have any medical condition or disability The Carriers liability for death, injury, illness, damage, delay or other loss to personwhich may affect your tour or any health, fitness or mobility concerns which may affect or property of any kind suffered by customers shall, in the first instance, be governedyour ability to cope with the tour, please give us full details before you confirm your by the Convention on Limitation of Liability for Maritime Claims 1996 as amended bybooking so that we can advise as to the suitability of the chosen arrangements. We SI 1998/1258 or where applicable the Strasbourg Convention. The Carriers liabilitywill make reasonable efforts to accommodate special needs or cause our suppliers to therefore shall not exceed those limitations provided by the said LLMC 1996 and SIaccommodate them, but, if we are to help you choose the right tour for your health, 1998/1258 or where applicable Strasbourg Convention or in any further revisions,mobility and fitness, we must be aware of all details. Please note that Tour Manager protocols and/or amendments thereto as shall become applicable. Where the LLMC(if on an escorted holiday) cannot provide individual assistance with boarding trains 1996 or If applicable Strasbourg Convention permits the Carrier to apply a deductible,or coaches, or handle your luggage. It is your responsibility to provide us with full and the Carrier may apply that deductible. SDRs are a monetary unit of the Internationalaccurate details of your mobility, health and fitness (including any disability), so we can Monetary Fund and current exchange rate can be found in major financial newspapers. advise you on the suitability of tours. As standard practice all customers are asked at the (5) Please note, we cannot accept any liability for any damage, loss, expense or otherpoint of booking whether they have any mobility limitations or health concerns which sum(s) of any nature or description (a) which on the basis of the information given to usmay impact on their tour. Customers are required to provide all relevant information by you concerning your booking prior to our accepting it, we could not have foreseento ensure that this matter has been carefully considered and we are aware of any you would suffer or incur if we breached our contract with you or (b) which did not resultissues. We may require you to produce a doctors certificate certifying that you are fit to from any breach of contract or other fault by ourselves or our employees or, where weparticipate in the tour. Acting reasonably, if we are unable to properly accommodate the are responsible for them, our suppliers. Additionally, we cannot accept liability for anyneeds of the person(s) concerned, we will not confirm your booking or if you did not give business losses or expenses including, without limitation, self-employed loss of earnings. us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details. You must also advise us as soon as (6) Where it is impossible for you to return to your departure point as per the agreedpossible of any change in any disability or medical condition or your health, fitness or return date of your package, due to unavoidable and extraordinary circumstances, wemobility or if any medical condition or disability which may affect your tour develops shall provide you with any necessary accommodation (where possible, of a comparableafter your booking has been confirmed. Please also see clause 6.standard) for a period not exceeding three nights per person. Please note that the18. Fitness to Travel for Cruise Arrangements3 night cap does not apply to persons with reduced mobility, pregnant women orWhere you have booked a cruise, the following conditions will apply in addition to those unaccompanied minors, nor to persons needing specific medical assistance, providedset out in clause 17.we have been notified of these particular needs in advance. For the purposes of this clause, unavoidable and extraordinary circumstances mean warfare, acts of terrorism,In order to ensure that the carrier of your cruise is able to carry passengers safely significant risks to human health such as the outbreak of serious disease at the traveland in accordance with applicable safety requirements established by international, destination or natural disasters such as floods, earthquakes or weather conditions whichEU or national law or otherwise in order to meet safety requirements established by make it impossible to travel safely back to your departure point. competent authorities including the ships flag state, you (and every member of your 13. Complaints and Problems group) warrant that you/they are fit to travel by sea and that your/their conduct or In the unlikely event that you have any reason to complain or experience any problemscondition will not impair the safety of the cruise ship. Please note that the carrier of your with your holiday whilst away, you must immediately inform your Tour Manager (if on ancruise may require you to provide medical evidence of fitness to travel, in order to assess escorted holiday) and/or us by telephone on our 24-hour emergency helpline (if not onwhether you can be carried safely and in accordance with applicable international, EU an escorted holiday) and the supplier of the service(s) in question. Any verbal notificationor national law. It is often the case that carriers will be unable to carry passengers who must be put in writing and given to your Tour Manager (if on an escorted holiday) or ushave entered or passed their 24th week of pregnancy by the end of their cruise. Women (if not on an escorted holiday) and the supplier as soon as possible. Until we know aboutwho reach their 23rd week of pregnancy at the end of the cruise may also be required a problem or complaint, we cannot begin to resolve it. Most problems can be dealt withto provide evidence of fitness to travel. Carriers reserve the right to refuse passage if quickly. If you remain dissatisfied, however, you must write to us within 28 days of yourthey are not satisfied that the passenger will be safe during the course of the cruise. return to the UK giving your booking reference and full details of your complaint. OnlyPregnant women are therefore strongly recommended to seek medical advice prior to the party leader should write to us. If you fail to follow thissimple complaints procedure,travel, at any stage of their pregnancy. Passengers who require the use of a wheelchair your right to claim the compensation you may otherwise have been entitled to may bemust provide their own standard size wheelchair for the duration of the cruise. Carriers affected or even lost as a result. Please note that we do offer an Alternative Disputeoften provide a limited number of wheelchairs which are strictly available for emergency Resolution service, through our ABTA membership. Please see clause 14 for furtheruse only. The carrier may require such passengers to be accompanied by a travelling details. companion who is fit and able to assist them, where it is reasonably deemed by the carrier that this is strictly necessary.14. Arbitration 19. Excursions, Activities and Brochure/Website InformationWe are a Member of ABTA, membership number V2170. We are obliged to maintainThe information contained in our brochure and on our website is correct to the best of a high standard of service to you by ABTAs Code of Conduct. We can also offer youour knowledge at the time of the brochure going to print or at the time of publication ABTAs scheme for the resolution of disputes which is approved by the Charteredon our website. Whilst every effort is made to ensure the accuracy of the brochure and Trading Standards Institute. If we cant resolve your complaint, go to www.abta.com toprices at the time of printing or publication, regrettably errors do occasionally occur. You use ABTAs simple procedure. Further information on the Code and ABTAs assistancemust therefore ensure you check all details of your chosen holiday (including the price) in resolving disputes can be found on www.abta.com or you can contact ABTA, 30 Parkwith us at the time of booking.Street, London SE1 9EQ. You can also use the AITO arbitration serviceplease see www.aito.com for further information. You can also access the European Commission OnlineWe may provide you with information (in our brochure, on our website and/or when Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODRyou are on holiday) about activities and excursions which are available in the area you platform is a means of registering your complaint with us; it will not determine how yourare visiting but cannot be pre-booked with us or otherwise purchased via ourselves. We complaint should be resolved. Please Note: the ODR platform is unlikely to be availablehave no involvement in any such activities or excursions which are not run, supervised, for use by UK consumers at such a point that the transition period, as part of the UKscontrolled, inspected or endorsed in any way by us. They are provided by local operators withdrawal as a member of the European Union, comes to an end. or other third parties who are entirely independent of us. They do not form any part of your contract with us even where we or your Tour Manager (if on an escorted holiday) 15. Conditions of Suppliers suggest particular operators/other third parties and/or assist you in booking such Many of the services which make up your holiday are provided by independentactivities or excursions in any way. We cannot accept any liability on any basis in relation suppliers. Those suppliers provide these services in accordance with their own termsto such activities or excursions and the acceptance of liability contained in clause 12(1) of and conditions. Some of these terms and conditions may limit or exclude the suppliersour booking conditions will not apply to them. We do not however exclude liability for the liability to you, usually in accordance with applicable international conventions ornegligence of ourselves or our employees resulting in your death or personal injury. EU regulations (see clause 12(4)(c)). Copies of the relevant parts of these terms andWe cannot guarantee accuracy at all times of information given in relation to such conditions are available on request from us or the supplier concerned.activities or excursions or about the area(s) you are visiting generally (except where this concerns the services which will form part of your contract) or that any particular 16. Special Requests If you have any special requests, you must advise us in writing at the time of booking.excursion or activity which does not form part of our contract will take place as these Although we will endeavour to pass any reasonable requests on to the relevant supplier,services are not under our control. If you feel that any of the activities or excursions we regret we cannot guarantee any request will be met unless we have specificallymentioned in our brochure or on our website which are not part of our contract are vital confirmed this. For your own protection, you should obtain confirmation in writing fromto the enjoyment of your holiday, write to us immediately and we will tell you the latest us that your request will be complied with (where it is possible for us to give this) if yourknown situation. request is important to you. Confirmation that a special request has been noted orIf we become aware of any material alterations to destination/area information and/passed on to the supplier or the inclusion of the special request on your confirmationor such outside activities or excursions which can be reasonably expected to affect letter/invoice or any other documentation is not confirmation that the request will beyour decision to book a holiday with us, we will pass on this information at the time of met. Unless and until specifically confirmed, all special requests are subject to availability.booking.We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request and all such bookings will be treated as standard bookings subject to the above provisions on special requests.Call us on 01904 527199 or visitfor more information.GreatRail.com for more details 161Visit your local Travel Agent'