b'You must notify us of your choice within 7 days of our offer. If we do not hear from youa. the act(s) and/or omission(s) of the person(s) affected or any member(s) of their partywithin 7 days, we will contact you again to request notification of your choice. If youb. the act(s) and/or omission(s) of a third party not connected with the provision of your fail to respond again, we will assume that you have chosen to accept the change orholiday and which were unavoidable and extraordinary; oralternative booking arrangements. c.Force Majeure as defined in clause 10 above.In addition to a full refund of all monies paid by you, we will pay you compensation in the(3) Please note we cannot accept responsibility for any services which do not form part following circumstances: of our contract. This includes, for example, any additional services or facilities which your a. if, where we make a significant change, you do not accept the changed arrangementshotel or any other supplier agrees to provide for you where the services or facilities are and cancel your booking not advertised in our brochure or on our website and we have not agreed to arrange b. if we cancel your booking and no alternative arrangements are available them as part of our contract and any excursion you purchase during your holiday. Please also see clause 19 Excursions, Activities and Brochure/Website Information. We will not pay you compensation in the following circumstances:IMAGE CAPTION IMAGE CAPTIONa. where we make an insignificant change (4) We limit the amount of compensation we may have to pay you if we are found liable b. where we make a significant change or cancel your arrangements (includingunder this clause as follows:cancellation due to not reaching the minimum number of client bookings required to run(a) Loss of and/or damage to any luggage or personal possessions and money: your holiday) more than 60 days before departure (90 days for private train holidays) The maximum amount we will have to pay you in respect of these claims is an amount c. where we make a significant change and you accept those changed arrangements orequivalent to the excess on your insurance policy which applies to this type of loss per you accept an offer of alternative travel arrangements person in total because you are required to have adequate insurance in place to cover d. where we have to cancel your arrangements as a result of your failure to make fullany losses of this kind.payment on time; (b) Claims not falling under (a) above and which dont involve injury, illness or death:e. where the change or cancellation by us arises out of alterations to the confirmedThe maximum amount we will have to pay you in respect of these claims is up to three booking requested by you; times the price paid by or on behalf of the person(s) affected in total. This maximum f. where we are forced to cancel or change your arrangements due to Force Majeure (seeamount will only be payable where everything has gone wrong and you or your party has clause 10). not received any benefit at all from your booking. (c) Claims in respect of international travel by air and rail, or any stay in a hotel:In any of the circumstances referred to above we will not be liable for the cost of any(i) The extent of our liability will in all cases be limited as if we were carriers under the service (such as, but not limited to, flights, hotels and connecting rail travel) which isappropriate Conventions, which include The Warsaw/Montreal Convention (international purchased in connection with any holiday but which is not booked through us, or for anytravel by air); The Berne/Cotif Convention (with respect to rail travel) and The Paris related expenses such as cancellation charges or amendment fees for any service whichConvention (with respect to hotel arrangements). You can ask for copies of these cannot be used or has to be cancelled or amended as a result of our having to cancel orConventions from our offices. In addition, you agree that the operating carrier or make a significant change to any holiday. transport companys own Conditions of Carriage will apply to you on that journey. When Very rarely, we may be obliged as a result of force majeure (see clause 10) to changearranging transportation for you, we rely on the terms and conditions contained within or terminate your holiday after departure but before the scheduled end of your timethese international conventions and those Conditions of Carriage. You acknowledge that away. This is extremely unlikely, but if this situation does occur and we become unableall of the terms and conditions contained in those Conditions of Carriage form part of to provide a significant proportion of the services that you have booked, , we will, ifyour contract with us, as well as with the transport company and that those Conditions possible, make suitable alternative arrangements for you at no extra charge and, ifof Carriage shall be deemed to be included by reference into this contract. appropriate, pay you reasonable compensation. (ii) In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, 10. Force Majeure arising out of the same facts, is limited to the remedies provided under the Regulation as Except where otherwise expressly stated in these Booking Conditions we will not beif (for this purpose only) we were a carrier. liable or pay you compensation if our contractual obligations to you are affected by(iii) When making any payment, we are entitled to deduct any money which you have Force Majeure. For the purposes of these Booking Conditions, Force Majeure meansreceived or are entitled to receive from the transport provider or hotelier for the any event beyond our or our suppliers control, the consequences of which could notcomplaint or claim in question.have been avoided even if all reasonable measures had been taken. Examples include,(d) Claims in respect of international travel by sea or inland waterway: Travel by sea is warfare and acts of terrorism (and threat thereof), civil strife, significant risks to humangoverned by the provisions of the Convention Relating to the Carriage of Passengers health such as the outbreak of serious disease at the travel destination or naturaland their Luggage by Sea 1974 as amended in 1976 (the Athens Convention) and, where disasters such as floods, earthquakes or weather conditions which make it impossibleapplicable, EU Regulation 392/2009 relating to the Liability of carriers of passengers by to travel safely to the travel destination or remain at the travel destination, the act ofsea in the event of accidents. The extent of our liability will in all cases be limited as if any government or other national or local authority including port or river authoritieswe were the Contracting Carriers under the Athens Convention and/or EU Regulation (including any impact to travel or other arrangements as a result of the United Kingdoms392/2009. The Athens Convention and EU Regulation 392/2009 limit the carriers liability decision to leave the European Union), industrial dispute, lock closure, natural or nuclearfor death or personal injury or loss or damage to luggage and makes special provision disaster, fire, chemical or biological disaster, unavoidable technical problems withfor valuables. It is presumed that luggage has been delivered to you undamaged unless transport and all similar events outside our or our supplier(s) control. written notice is given to us and/or the carrier; a. in the case of apparent damage, before or at the time of disembarkation or redelivery; or b. in the case of damage which is not 11. UK Government Foreign & Commonwealth Office Advice apparent or of loss, within 15 days from the date of disembarkation or redelivery or from You are responsible for making yourself aware of UK Government Foreign &the time when such redelivery should have taken place.Commonwealth Office advice and warnings in regard to the safety of the countries andDamages for cabin luggage payable by the carrier are limited up to the Athens areas in which you will be travelling to and to make your own decisions accordingly.Convention limit of 833 Special Drawing Rights (SDRs) or 2250 SDRs if EU Regulation Global and political situations do change. Your safety is our first consideration and if392/2009 applies. Any liability in respect of death and personal injury and loss of and the UK Government Foreign & Commonwealth Office advises against travel to a certaindamage to luggage which we may incur to you shall always be subject to the limits country, we will act on this advice.of liability contained in the Athens Convention or EU Regulation 392/2009 for death/If such advice is to avoid or to leave a particular country or area this may constitute forcepersonal injury of 46,666 Special Drawing Rights (SDR) or 300,000 SDR under Athens majeure (as described in clause 10). The UK Government Foreign & CommonwealthConvention or 400,000 SDRs under EU Regulation 392/2009 except in the case of Office issues regular advice and updates on their website at www.gov.uk/foreign-travel- liability for war or terrorism 250,000 SDRs. We are not liable for valuables, monies or advice which you are recommended to consult before booking and again in good timeother securities including jewelry and watches. If they have been deposited with the prior to departure. reception desk on the ship for safe keeping and a receipt issued, then in those limited circumstances the Carriers liability will be as set out in the Athens Convention or EU 12. Our Liability to You Regulation 392/2009. The use of safes onboard a Vessel is not a deposit with the ship or (1) We will accept responsibility for the arrangements we agree to provide or arrange forwith the company under the Athens Convention or EU Regulation 392/2009 or otherwise. you as anorganiser under the Package Travel and Linked Travel Arrangements RegulationsThe limits are 1200 SDRs pursuant to Athens or 3,375 SDRs pursuant to EU Regulation 2018 as set out below, and as such we are responsible for the proper provision of all travel392/2009. Limits shall be reduced in proportion to any contributory negligence by services included in your package, as set out in your confirmation invoice. Subject to thesethe Passenger and by the maximum deductible specified in Article 8 (4) of the Athens booking conditions, if we or our suppliers negligently perform or arrange those servicesConvention or EU Regulation 392/2009. Where carriage is performed on inland and we dont remedy or resolve your complaint within a reasonable period of time, and thiswaterways, and the vessel does not go to sea the liability provisions relating to sea going has affected the enjoyment of your package holiday you may be entitled to an appropriatevessels do not apply to the cruise. In those cases the liability of the Carrier to customers price reduction and/or reasonable compensation. You must inform us without undue delayshall be determined in accordance with English law (the Merchant Shipping Act) and The of any failure to perform or improper performance of the travel services included in thisConvention on Limitation of Liability for Maritime Claims 1996 (LLMC 96) as amended by package. The level of any such price reduction or compensation will be calculated takingSI 1998/1258, a copy of which will be provided by on request or can be found at: into consideration all relevant factors such as but not limited to, following the complaintshttps://www.legislation.gov.uk/uksi/1998/1258/contents/made.procedure as described in these conditions and the extent to which ours or our employeesThe limits for non-sea going passenger vessels is 175,000 SDRs per passenger limit. or suppliers negligence affected the overall enjoyment of your holiday. Please note that itLiability for property claims will be at least 1,000,000 SDRs under SI 1998/1258 (4)(b)(i)). is your responsibility to show that we or our supplier(s) have been negligent if you wish toThe Strasbourg Convention on the Limitation of Liability of Owners of Inland Navigation make a claim against us. Vessels, referred to as the Strasbourg Convention with protocols and amendments, (2) We will not be responsible for any injury, illness, death, loss (including loss ofapplies to vessels sailing on waterways located in the territory of a state party subject possessions and loss of enjoyment), damage, expense, cost or other sum or claim of anyto (i) the Revised Convention relating to the Navigation of the Rhine of 17 October description whatsoever which results from any of the following: 1868 and (ii) the Convention of 27 October 1956 concerning the canalization of the 160 BOOKING CONDITIONS'