b'6. Suitability of the Tour and Behaviour *Loss of Deposit means the loss of the full brochure deposit amount, including the We reserve the right in our absolute discretion to terminate without prior notice theoutstanding balance of any low deposit payment you have made, and includes loss of holiday arrangements of any customer whose behaviour is such that it causes or is likelyany additional deposit paid for holiday variations and holiday extensions as referred to to cause, in our reasonable opinion, or in the opinion of any Tour Manager (if on anin clause 2.escorted holiday) or any other person in authority, distress, damage, danger or significant**Certain holiday arrangements may have earlier dates at which cancellation charges annoyance to any third party, or damage to property. In these circumstances all ourwould apply. You will be advised of these dates at the time of booking your holiday.obligations to you under our contract or otherwise will cease, full cancellation chargesWe will deduct the cancellation charge(s) from any monies you have already paid to us. will apply and we will not be liable for any refund, compensation or costs incurred by you whatsoever. You and/or your party may also be required to pay for loss and/or damageDepending on the reason for cancellation, you may be able to reclaim these cancellation caused by your actions and we will hold you and each member of your party jointly andcharges (less any applicable excess) under the terms of your insurance policy. Claims individually liable for any damage or losses caused by you or any member of your party.must be made directly to the insurance company concerned. Where any cancellation Full payment for any such damage or losses must be paid directly to the hotel managerreduces the number of full paying party members below the number on which the price, or other supplier prior to departure. If you fail to make payment, you will be responsibleor any concessions agreed for your booking were based, we will recalculate these items for meeting any claims (including legal costs) subsequently made against us as a result ofand re-invoice you accordingly. Any such additional costs are not cancellation charges.your actions together with all costs we incur in pursuing any claim against you. Our tours can be physically demanding and we also reserve the right to terminate your holidayPlease note certain arrangements may not be amended after they have been confirmed where, in the reasonable opinion of any person in authority (including office staff orand any alteration or cancellation could incur a cancellation charge of up to 100% of that your Tour Manager when you join your escorted holiday), your physical condition meanspart of the arrangements in addition to the charge above. you are unable or likely to be unable to cope with the tour or to experience significantShould one or more member of a party cancel, it may increase the per person holiday difficulties in doing so. It is your responsibility to disclose an accurate account of yourprice of those still travelling and you will be liable to pay this increase.mobility and all other relevant information relating to your health and fitness at the time of booking. You must advise us of any change to your level of mobility or health andCancellation by You due to Unavoidable & Extraordinary Circumstances:fitness between booking your holiday and departing on your tour. Please also see clause 17 and clause 18. You have the right to cancel your confirmed arrangements before the departure date without paying the above cancellation charges in the event of unavoidable and 7. Alterations to Your Booking and Booking Transfers extraordinary circumstances occurring at your holiday destination or its immediate Please notify us in writing if circumstances arise whereby you wish to transfer to anothervicinity and significantly affecting the performance of the arrangements or significantly available holiday, depart on a different date or make other alterations to your confirmedaffecting transport arrangements to the destination. In these circumstances, we shall holiday. Note that any transfer requests to an alternative holiday (as distinct fromprovide you with a full refund of the monies you have paid but we will not be liable to transfers of bookings to other individuals, which are dealt with below) of less than 85%pay you any compensation. Please note that your right to cancel in these circumstances of the value of your original booking will be regarded as a cancellation and cancellationwill only apply where the Foreign and Commonwealth Offices advises against travel to charges as set out in clause 8 will be payable. Any alterations requested 60 days or moreyour destination or its immediate vicinity. For the purposes of this clause, unavoidable (90 days or more for European River Cruise and private train holidays) prior to departureand extraordinary circumstances means warfare, acts of terrorism, significant risks to will be subject to an alteration fee of 125 per person, together with costs or chargeshuman health such as the outbreak of serious disease at the travel destination or natural incurred or imposed by any of our suppliers. Any alteration to your booking requesteddisasters such as floods, earthquakes or weather conditions which make it impossible to less than 60 days (90 days for European River Cruise and private train holidays) prior totravel safely to the travel destination.departure will be regarded as a cancellation and cancellation charges as set out in clause 8 will be payable. Please note costs could increase the closer to the departure date that9. Changes and Cancellations by Uschanges are made and you should therefore contact us as soon as possible. CertainWe start planning the holidays we offer many months in advance and occasionally, arrangements, such as low-cost flight bookings, may not be amended after they havewe have to correct errors and/or make changes to the information contained in our been confirmed and any alteration could incur a cancellation charge of up to 100% ofbrochures, our website and other details, both before and after bookings have been that part of the arrangements.confirmed, and also cancel confirmed bookings (which would for the avoidance of doubt Transfer of Booking to Another Individual (i.e. name changes) expressly include any variations or extensions booked by you and which are part of the If any member of your party is prevented from travelling, that person(s) may transferpackage and your confirmed booking).Whilst we always endeavour to avoid changes and their place to someone else, subject to the following conditions: cancellations, we must reserve the right to do so.a. that person is introduced by you and satisfies all the conditions applicable to thePlease note that occasionally due to events outside our control, including but not limited arrangements; to adverse weather conditions or where the cruise cannot dock in the expected port due b. we are notified not less than 7 days before departure; to unexpected circumstances, we may have to make changes to your itinerary with little c. you pay any outstanding balance payment at the time due, an amendment fee of 125or no notice. Such changes will be considered an insignificant change except where the per person transferring, as well as any additional fees, charges or other costs arising fromchange results in you missing out on one or more major destination from your itinerary. the transfer (including those imposed by our suppliers); andInsignificant Changes by Us: An insignificant change is any change, which is not a d. the transferee agrees to these booking conditions and all other terms of the contractsignificant change as referred to below.between us.You and the transferee remain jointly and severally liable for payment of all sums. If youSignificant Changes by Us: A significant change is any change which, taking account of are unable to find a replacement, cancellation charges as set out in clause 8 will apply inthe information you have given us at the time of booking or which we can reasonably be order to cover our estimated costs. Otherwise, no refunds will be given for passengersexpected to know as a tour operator, we could reasonably expect to have a significant not travelling or for unused services. effect on your confirmed holiday. Occasionally, we have to make a significant change before departure such as a change of accommodation to that of a lower official 8. Cancellation by You Before Departure classification or standard for the whole or a major part of the time you are away, a Should you wish to cancel your holiday, notice can be given verbally but must be followedchange of accommodation area for the whole or a major part of the time you are away, up in writing by the party leader. Your notice of cancellation will only take effect when it isa change of outward departure time or overall length of time you are away of twelve received in writing by us. or more hours, a change of UK departure point to one which is significantly more inconvenient for you or a significant change of itinerary missing out one or more major Since we incur costs in cancelling your arrangements, you will be required to pay thedestination substantially or altogether.applicable cancellation charges up to the maximum shown below. The amount ofCancellations by Us: All our escorted holidays are organised on the basis of a minimum the cancellation fee depends upon the date when the written notice of cancellation isnumber of clients (usually 15). In the unlikely event the holiday (which would include received by us. Where the cancellation charge is shown as a percentage, this is calculatedany individually purchased variations or extensions), has to be cancelled because of on the basis of the total cost payable by the person(s) cancelling, excluding insuranceinsufficient numbers, you will be informed at least 60 days (90 days for European River premiums arranged through us and amendment charges which are not normallyCruise and private train holidays) prior to departure.refundable. The cancellation charges below have been calculated as a pre-estimate of the losses weIf we have to make a significant change or cancel, we will tell you as soon as possible and would incur in the event you cancelled your holiday within the stipulated time period.if there is time to do so before departure, we will offer you the choice of the following The scale of cancellation charges is as follows: options:a. (for significant changes) accepting the changed arrangements; or b. purchasing an alternative holiday from us, of a similar standard to that originally booked if available. We European River Cruise andAll other holidays will offer you at least one alternative holiday of equivalent or higher standard for which private train holidays you will not be asked to pay any more than the price of the original holiday. If this holiday 91 days or earlier** Loss of deposit* Loss of deposit* is in fact cheaper than the original one, we will refund the price difference. If you do not From 61 to 90 days 50% of final invoice Loss of deposit* wish to accept the holiday we specifically offer you, you may choose any of our other, then available, holidays. You must pay the applicable price of any such holiday. This will From 41 to 60 days 65% of final invoice 35% of final invoice mean you paying more if it is more expensive or receiving a refund if it is cheaper; orFrom 28 to 40 days 75% of final invoice 60% of final invoice c. cancelling or accepting the cancellation in which case you will receive a full refund of all From 14 to 27 days 100% of final invoice 85% of final invoice monies you have paid to us (including, where appropriate, the price paid for any holiday 13 days or less prior to departure 100% of final invoice 100% of final invoice extensions or additional service purchased from us and included in your package).Please note the above options are not available where any change made is an insignificant one.Call us on 01904 527199 or visitfor more information.GreatRail.com for more details 159Visit your local Travel Agent'