b'exchange rate can be found in major financial newspapers. certain disabilities and they can also be physically demanding. If youform part of your contract) or that any particular excursion or activityairline does not comply with these rules you should complain to the have any medical condition or disability which may affect your tour orwhich does not form part of our contract will take place as theseCivil Aviation Authority at www.caa.co.uk/passengers. Please note, your (5) Please note, we cannot accept any liability for any damage, loss,any health, fitness or mobility concerns which may affect your abilityservices are not under our control. If you feel that any of the activitiesrights under clause 9 (Changes and Cancellations by Us) and clause expense or other sum(s) of any nature or description (a) which on theto cope with the tour, please give us full details before you confirmor excursions mentioned in our brochure or on our website which are12 (Our Liability to You) of these booking conditions are not affected basis of the information given to us by you concerning your bookingyour booking so that we can advise as to the suitability of the chosennot part of our contract are vital to the enjoyment of your holiday, writeby the above Denied Boarding Regulations except that we are entitled prior to our accepting it, we could not have foreseen you wouldarrangements. We will make reasonable efforts to accommodate specialto us immediately and we will tell you the latest known situation. to argue that the amount you receive or are entitled to receive from the suffer or incur if we breached our contract with you or (b) which didneeds or cause our suppliers to accommodate them, but, if we are toairline is sufficient to meet any compensation obligation we may have not result from any breach of contract or other fault by ourselves orhelp you choose the right tour for your health, mobility and fitness, weIf we become aware of any material alterations to destination/areato you as your tour operator as a result of any such cancellation, delay, our employees or, where we are responsible for them, our suppliersmust be aware of all details. Please note that Tour Manager (if on aninformation and/or such outside activities or excursions which can bedowngrading or denied boarding.c) which relate to any business including, without limitation, self- escorted holiday) cannot provide individual assistance with boardingreasonably expected to affect your decision to book a holiday with us, employed loss of earnings, d) indirect or consequential loss of any kind. trains or coaches, or handle your luggage. It is your responsibility towe will pass on this information at the time of booking. 22. Rail Journeys and Reservationsprovide us with full and accurate details of your mobility, health andWe request rail reservations many months in advance but occasionally (6) Where it is impossible for you to return to your departure point asfitness (including any disability), so we can advise you on the suitability20. Flights there are insufficient First Class seats available. In these situations per the agreed return date of your package, due to unavoidable andof tours. As standard practice all customers are asked at the point ofPlease note the existence of a UK Air Safety List (available forwe will book Standard Class seats and refund the difference to you. extraordinary circumstances, we shall provide you with any necessarybooking whether they have any mobility limitations or health concernsinspection at https://www.caa.co.uk/Commercial-industry/Airlines/ Although we do our best to follow the routes noted on the itinerary accommodation (where possible, of a comparable standard) for awhich may impact on their tour. Customers are required to provideLicensing/Requirements-and-guidance/Third-Country-Operator- there might be occasions whenperiod not exceeding three nights per person. Please note that the 3all relevant information to ensure that this matter has been carefullyCertificates/) detailing air carriers that are subject to an operating bana different routing and/or departure time is necessary due to timetable night cap does not apply to persons with reduced mobility, pregnantconsidered and we are aware of any issues. We may require you towithin the UK.variations or seat availability.women or unaccompanied minors, nor to persons needing specificproduce a doctors certificate certifying that you are fit to participate inWe will advise you of the carrier(s) or, if the carrier(s) is not known, the medical assistance, provided we have been notified of these particularthe tour. Acting reasonably, if we are unable to properly accommodatelikely carrier(s) that will operate your flight(s) at the time of booking.Regardless of any information given by us in good faith, operational needs in advance. For the purposes of this clause, unavoidablethe needs of the person(s) concerned, we will not confirm your bookingWhere we are only able to inform you of the likely carrier(s) at the timechanges may be made by a rail supplier/operator at any point and and extraordinary circumstances mean warfare, acts of terrorism,or if you did not give us full details at the time of booking, we willof booking, we will inform you of the identity of the actual carrier(s)without notice, and we cannot be responsible for these. Increasingly, significant risks to human health such as the outbreak of seriouscancel it and impose applicable cancellation charges when we becomeas soon as we become aware of this. Any change to the operatingtrains are 100% non-smoking, and reservations are requested in non-disease at the travel destination or natural disasters such as floods,aware of these details. You must also advise us as soon as possible ofcarrier(s) and/or flight routings (including indirect routings) aftersmoking accommodation, although at busy times we may be allocated earthquakes or weather conditions which make it impossible to travelany change in any disability or medical condition or your health, fitnessyour booking has been confirmed will be notified to you as soon assome smoking seats.safely back to your departure point. or mobility or if any medical condition or disability which may affectpossible. We are not always in a position at the time of booking to your tour develops after your booking has been confirmed. Please alsoconfirm flight routings and/or flight timings. Where flight routings and/ We cannot make specific requests for smoking seats. Prices quoted in 13. Complaints and Problems see clause 6. or flight timings are given at the time of booking or detailed on yourthis brochure and on our website are based on special fares negotiated In the unlikely event that you have any reason to complain orconfirmation letter/invoice these are for guidance only and are subjectwith our rail partners for group travel. Should you wish to travel on any experience any problems with your holiday whilst away, you must18. Fitness to Travel for Cruise Arrangements to alteration and confirmation. The latest timings will be shown on yourEurostar or other rail service, other than those included as part of your immediately inform your Tour Manager (if on an escorted holiday)Where you have booked a cruise, the following conditions will apply initinerary which will be dispatched to you approximately 10 days priorholiday, a rail variation charge of 25 per person per service plus any and/or us by telephone on our 24-hour emergency helpline (if notaddition to those set out in clause 17. to departure. You must accordingly check your tickets very carefullyadditional cost will apply. Any change involving sleeper services will be on an escorted holiday) and the supplier of the service(s) in question.immediately on receipt to ensure you have the correct flight times. It isquoted on an individual basis.Any verbal notification must be put in writing and given to your TourIn order to ensure that the carrier of your cruise is able to carrypossible that flight times may be changed even after tickets have been Manager (if on an escorted holiday) or us (if not on an escorted holiday)passengers safely and in accordance with applicable safetydispatched. Tickets for Eurostar train services are issued subject to the conditions and the supplier as soon as possible. Until we know about a problem orrequirements established by international, EU or national law orWe will contact you as soon as possible if this occurs. Any changeset out in Eurostar International Limiteds conditions of carriage and/complaint, we cannot begin to resolve it. Most problems can be dealtotherwise in order to meet safety requirements established byin the identity of the carrier(s), flight timings, routings (includingor the conditions of carriage of the carrier in question, copies of which with quickly. If you remain dissatisfied, however, you must write to uscompetent authorities including the ships flag state, you (and everya change from direct to indirect routings) and/or aircraft type (ifare available from travel agents appointed by Eurostar International within 28 days of your return to the UK giving your booking referencemember of your group) warrant that you/they are fit to travel by seagiven) will not entitle you to cancel or change to other arrangementsLimited or supplied on request.and full details of your complaint. Only the party leader should writeand that your/their conduct or condition will not impair the safety ofwithout paying our normal charges except where specified in these to us. If you fail to follow thissimple complaints procedure, your rightthe cruise ship. Please note that the carrier of your cruise may requireconditions. Regardless of any information given in good faith,23. Your Financial Protectionto claim the compensation you may otherwise have been entitled toyou to provide medical evidence of fitness to travel, in order to assessoperational changes may be made by an airline at any point and weThe Package Travel and Linked Travel Arrangements Regulations 2018 may be affected or even lost as a result. Please note that we do offer anwhether you can be carried safely and in accordance with applicablecannot be responsible for these. If the carrier(s) with whom you have a(as amended) require us to provide security for the monies that you Alternative Dispute Resolution service, through our ABTA membership.international, EU or national law. It is often the case that carriers willconfirmed reservation becomes subject to an operating ban as abovepay for the package holidays booked from this brochure or our website Please see clause 14 for further details. be unable to carry passengers who have entered or passed their 24thas a result of which we/the carrier(s) are unable to offer you a suitableand for your repatriation in the event of our insolvency. We provide this week of pregnancy by the end of their cruise. alternative the provisions of clause 9 (Changes and Cancellations bysecurity by way of an ATOL (ATOL number 3278) administered by the 14. Arbitration Women who reach their 23rd week of pregnancy at the end of theUs) will apply. Prices quoted in this brochure and/or on our website areCivil Aviation Authority of CAA House, 45-59 Kingsway, London WC2B We are a Member of ABTA, membership number V2170. We arecruise may also be required to provide evidence of fitness to travel.based on special airfares offered to us by the airlines for group travel.6TE for packages which include a flight and a bond held by ABTOT obliged to maintain a high standard of service to you by ABTAs CodeCarriers reserve the right to refuse passage if they are not satisfied thatThese represent a reduction on the normal IATA fares which entitle(ABTOT number 5386) for packages that do not include a flight. You can of Conduct. We can also offer you ABTAs scheme for the resolutionthe passenger will be safe during the course of the cruise. Pregnantpassengers to privileges and flexibility that our clients do not normallycontact ABTOT atof disputes which is approved by the Chartered Trading Standardswomen are therefore strongly recommended to seek medical advicerequire as part of the holiday. Should you wish to book your holidaywww.abtot.com or ABTOT Limited, 117 Houndsditch, London EC3A Institute. If we cant resolve your complaint, go to www.abta.com to useprior to travel, at any stage of their pregnancy. Passengers whousing a flight other than that shown in the brochure/on our website,7BT.ABTAs simple procedure. Further information on the Code and ABTAsrequire the use of a wheelchair must provide their own standarda flight variation charge from 50 per person will apply in addition to assistance in resolving disputes can be found on www.abta.com or yousize wheelchair for the duration of the cruise. Carriers often providethe difference in cost between our special fare and the normal IATA fareWhen you buy an ATOL protected flight or flight inclusive holiday from can contact ABTA, 30 Park Street, London SE1 9EQ. You can also use thea limited number of wheelchairs which are strictly available forfor the flight(s) required. Tickets at our special fare are valid only on theus, you will receive an ATOL Certificate*. This lists what is financially AITO arbitration serviceplease see emergency use only. The carrier may require such passengers to beairline and dates shown and do not automatically entitle passengersprotected, where you can get information on what this means for you www.aito.com for further information.accompanied by a travelling companion who is fit and able to assistto switch to another carrier in case of a flight cancellation, delay orand who to contact if things go wrong. We, or the suppliers identified them, where it is reasonably deemed by the carrier that this is strictlytechnical problems with the aircraft or the reservation. Please note thaton your ATOL Certificate, will provide you with the services listed on 15. Conditions of Suppliers necessary. most airlines now operate 100% non- smoking services. the ATOL Certificate (or a suitable alternative). In some cases, where Many of the services which make up your holiday are provided byneither we nor the supplier are able to do so for reasons of insolvency, independent suppliers. Those suppliers provide these services in19. Excursions, Activities and Brochure/Website Information 21. Denied Boarding Regulations an alternative ATOL holder may provide you with the services you accordance with their own terms and conditions. Some of these termsThe information contained in our brochure and on our website is correctIf you or any member of your party misses your flight or other transporthave bought or a suitable alternative (at no extra cost to you). You and conditions may limit or exclude the suppliers liability to you,to the best of our knowledge at the time of the brochure going to printarrangement, it is cancelled or you are subject to a delay of over 3agree to accept that in those circumstances the alternative ATOL usually in accordance with applicable international conventions or EUor at the time of publication on our website. Whilst every effort is made tohours for any reason, you must contact us and the airline or otherholder will perform those obligations and you agree to pay any money regulations (see clause 12(4)(c)). Copies of the relevant parts of theseensure the accuracy of the brochure and prices at the time of printing ortransport supplier concerned immediately. If your flight is cancelledoutstanding to be paid by you under your contract to that alternative terms and conditions are available on request from us or the supplierpublication, regrettably errors do occasionally occur. You must thereforeor delayed, your flight ticket is downgraded or boarding is deniedATOL holder.concerned. ensure you check all details of your chosen holiday (including the price)by your airline, depending on the circumstances, the airline may beHowever, you also agree that in some cases it will not be possible to with us at the time of booking. required to pay you compensation, refund the cost of your flight and/ appoint an alternative ATOL holder, in which case you will be entitled 16. Special Requests We may provide you with information (in our brochure, on our websiteor provide you with accommodation and/ or refreshments under theto make a claim under the ATOL scheme (or your credit card issuer If you have any special requests, you must advise us in writing at theand/or when you are on holiday) about activities and excursions whichDenied Boarding Regulations 2004. Where applicable, you must pursuewhere applicable). If we, or the suppliers identified on your ATOL time of booking. Although we will endeavour to pass any reasonableare available in the area you are visiting but cannot be pre-bookedthe airline for the compensation or other payment due to you. Allcertificate, are unable to provide the services listed (or a suitable requests on to the relevant supplier, we regret we cannot guaranteewith us or otherwise purchased via ourselves. We have no involvementsums you receive or are entitled to receive from the airline concernedalternative, through an alternative ATOL holder or otherwise) for any request will be met unless we have specifically confirmed this. Forin any such activities or excursions which are not run, supervised,by virtue of these Regulations represent the full amount of yourreasons of insolvency, the Trustees of the Air Travel Trust may make your own protection, you should obtain confirmation in writing fromcontrolled, inspected or endorsed in any way by us. They are providedentitlement to compensation or any other payment arising from sucha payment to (or confer a benefit on) you under the ATOL scheme. us that your request will be complied with (where it is possible for us toby local operators or other third parties who are entirely independentcancellation, delay, downgrading or denied boarding. This includesYou agree that in return for such a payment or benefit, you assign give this) if your request is important to you. Confirmation that a specialof us. They do not form any part of your contract with us even whereany disappointment, distress, inconvenience or effect on any otherabsolutely to those Trustees any claims which you have or may have request has been noted or passed on to the supplier or the inclusionwe or your Tour Manager (if on an escorted holiday) suggest particulararrangements. The fact a delay may entitle you to cancel your flightarising out of or relating to the non-provision of the services, including of the special request on your confirmation letter/invoice or any otheroperators/other third parties and/or assist you in booking suchdoes not automatically entitle you to cancel any other arrangementsany claim against us, the travel agent or your credit card issuer where documentation is not confirmation that the request will be met. Unlessactivities or excursions in any way. We cannot accept any liability oneven where those arrangements have been made in conjunctionapplicable. You also agree that any such claims may be re-assigned to and until specifically confirmed, all special requests are subject toany basis in relation to such activities or excursions and the acceptancewith your flight. We have no liability to make any payment to you inanother body, if that other body has paid sums you have claimed under availability. We regret we cannot accept any conditional bookings, i.e.of liability contained in clause 12(1) of our booking conditions will notrelation to the Denied Boarding Regulations as your entitlement tothe ATOL scheme. *The flights and flight inclusive holidays we arrange any booking which is specified to be conditional on the fulfilment of aapply to them. We do not however exclude liability for the negligenceany compensation or other payment (as dealt with above) is coveredare ATOL protected providing they are made available in the UK. For particular request and all such bookings will be treated as standardof ourselves or our employees resulting in your death or personal injury. by the airlines obligations under the Denied Boarding Regulations.further information visit the ATOL website at www.atol.org.uk.bookings subject to the above provisions on special requests. If, for any reason, we make any payment to you or a third party which We cannot guarantee accuracy at all times of information given inthe airline is responsible for in accordance with the Denied BoardingIf your holiday does not include flights, ABTOT will financially protect 17. Medical Conditions/Disabilities/Reduced Mobility relation to such activities or excursions or about the area(s) you areRegulations, you must, when requested, assign to us the rights youyour holiday by ensuring you receive a refund or, if your arrangements Regrettably, many of our tours are not suitable for customers withvisiting generally (except where this concerns the services which willhave or had to claim the payment in question from the airline. If theinclude return travel to the UK (other than flights), you are returned to 144 BOOKING CONDITIONS Call us on 01904 521972 or visitfor moGreatRail.comre informatio for mon. re details 145Visit your local Travel Agent'