b'**Certain holiday arrangements may have earlier dates at whichholiday (which would include any individually purchased variations orall similar events outside our or our supplier(s) control. to you on that journey. When arranging transportation for you, we cancellation charges would apply. You will be advised of these dates atextensions), has to be cancelled because of insufficient numbers, yourely on the terms and conditions contained within these international the time of booking your holiday. will be informed at least 60 days (90 days for European River Cruiseconventions and those Conditions of Carriage. You acknowledge We will deduct the cancellation charge(s) from any monies you haveand private train holidays) prior to departure. We will not cancel yourthat all of the terms and conditions contained in those Conditions of already paid to us. arrangements less than 60 days before departure (90 days for European11. UK Government Foreign, Commonwealth & DevelopmentCarriage form part of your contract with us, as well as with the transport River Cruise and private train holidays) except for reasons of EventsOffice Advice company and that those Conditions of Carriage shall be deemed to be Depending on the reason for cancellation, you may be able to reclaimBeyond Our Control or failure by you to pay the final balance. You are responsible for making yourself aware of UK Governmentincluded by reference into this contract.these cancellation charges (less any applicable excess) under the termsForeign, Commonwealth & Development Office advice and warnings(ii) In any circumstances in which a carrier is liable to you by virtue of of your insurance policy. Claims must be made directly to the insuranceIf we have to make a significant change or cancel, we will tell you asin regard to the safety of the countries and areas in which you will bethe Denied Boarding Regulation 2004, any liability we may have to you company concerned. Where any cancellation reduces the number of fullsoon as possible and if there is time to do so before departure, we willtravelling to and to make your own decisions accordingly. Global andunder our contract with you, arising out of the same facts, is limited to paying party members below the number on which the price, or anyoffer you the choice of the following options: political situations do change. Your safety is our first consideration andthe remedies provided under the Regulation as if (for this purpose only) concessions agreed for your booking were based, we will recalculateif the UK Government Foreign, Commonwealth & Development Officewe were a carrier.these items and re-invoice you accordingly. Any such additional costsa. (for significant changes) accepting the changed arrangements; or advises against travel to a certain country, we will act on this advice. (iii) When making any payment, we are entitled to deduct any money are not cancellation charges. b. If available and where we offer one, accepting an offer of anwhich you have received or are entitled to receive from the transport alternative holiday (we will refund any price difference if the alternativeIf such advice is to avoid or to leave a particular country or area thisprovider or hotelier for the complaint or claim in question.Please note certain arrangements may not be amended after theyis of a lower value but if the alternative holiday is more expensive, youmay constitute Force Majeure (as described in clause 10). The UK(d) Claims in respect of international travel by sea or inland waterwayhave been confirmed and any alteration or cancellation could incur awill be required to pay the applicable price difference); orGovernment Foreign, Commonwealth & Development Office issues cancellation charge of up to 100% of that part of the arrangements inc. cancelling or accepting the cancellation in which case you willregular advice and updates on their website at www.gov.uk/foreign- Travel by sea is governed by the provisions of the Convention Relating addition to the charge above. receive a full refund of all monies you have paid to us (including, wheretravel-advice which you are recommended to consult before bookingto the Carriage of Passengers and their Luggage by Sea 1974 as appropriate, the price paid for any holiday extensions or additionaland again in good time prior to departure. amended in 1976 (the Athens Convention) and, where applicable, EU Should one or more member of a party cancel, it may increase the perservice purchased from us and included in your package). Regulation 392/2009 relating to the Liability of carriers of passengers person holiday price of those still travelling and you will be liable to pay12. Our Liability to You by sea in the event of accidents. The extent of our liability will in all this increase. Please note the above options are not available where any change(1) We will accept responsibility for the arrangements we agree tocases be limited as if we were the Contracting Carriers under the Athens made is an insignificant one. provide or arrange for you as an organiser under the Package TravelConvention and/or EU Regulation 392/2009.Cancellation by You due to Unavoidable & Extraordinaryand Linked Travel Arrangements Regulations 2018 (as amended) as setThe Athens Convention and EU Regulation 392/2009 limit the carriers Circumstances: You must notify us of your choice within 7 days of our offer. If we doout below, and as such we are responsible for the proper provision of allliability for death or personal injury or loss or damage to luggage and not hear from you within 7 days, we will contact you again to requesttravel services included in your package, as set out in your confirmationmakes special provision for valuables. It is presumed that luggage has You have the right to cancel your confirmed arrangements beforenotification of your choice. If you fail to respond again, we will assumeinvoice. Subject to these booking conditions, if we or our suppliersbeen delivered to you undamaged unless written notice is given to us the departure date without paying the above cancellation charges inthat you have chosen to accept the change or alternative bookingnegligently perform or arrange those services and we dont remedy orand/or the carrier;the event of unavoidable and extraordinary circumstances occurringarrangements. resolve your complaint within a reasonable period of time, and this hasa. in the case of apparent damage, before or at the time of at your holiday destination or its immediate vicinity and significantlyaffected the enjoyment of your package holiday you may be entitleddisembarkation or redelivery; oraffecting the performance of the arrangements or significantly affectingIn addition to a full refund of all monies paid by you, we will pay youto an appropriate price reduction and/or reasonable compensation.b. in the case of damage which is not apparent or of loss, within 15 days transport arrangements to the destination. In these circumstances, wecompensation in the following circumstances: You must inform us without undue delay of any failure to perform orfrom the date of disembarkation or redelivery or from the time when shall provide you with a full refund of the monies you have paid butimproper performance of the travel services included in this package.such redelivery should have taken place. Damages for cabin luggage we will not be liable to pay you any compensation. Please note thata. if, where we make a significant change, you do not accept theThe level of any such price reduction or compensation will be calculatedpayable by the carrier are limited up to the Athens Convention limit your right to cancel in these circumstances will only apply where thechanged arrangements and cancel your booking taking into consideration all relevant factors such as but not limited to,of 833 Special Drawing Rights (SDRs) or 2250 SDRs if EU Regulation Foreign, Commonwealth & Development Office advises against travelb. if we cancel your booking and no alternative arrangementsfollowing the complaints procedure as described in these conditions392/2009 applies. Any liability in respect of death and personal injury to your destination or its immediate vicinity. For the purposes of thisare available We will not pay you compensation in the followingand the extent to which ours or our employees or suppliers negligenceand loss of and damage to luggage which we may incur to you shall clause, unavoidable and extraordinary circumstances means warfare,circumstances: affected the overall enjoyment of your holiday. Please note that it is youralways be subject to the limits of liability contained in the Athens acts of terrorism, significant risks to human health such as the outbreaka. where we make an insignificant change responsibility to show that we or our supplier(s) have been negligent ifConvention or EU Regulation 392/2009 for death/personal injury of of serious disease at the travel destination or natural disasters such asb. where we make a significant change or cancel your arrangementsyou wish to make a claim against us. 46,666 Special Drawing Rights (SDR) or 300,000 SDR under Athens floods, earthquakes or weather conditions which make it impossible to(including cancellation due to not reaching the minimum number ofConvention or 400,000 SDRs under EU Regulation 392/2009 except in travel safely to the travel destination. client bookings required to run your holiday) more than 60 days before(2) We will not be responsible for any injury, illness, death, loss (includingthe case of liability for war or terrorism 250,000 SDRs. We are not liable departure (90 days for private train holidays) loss of possessions and loss of enjoyment), damage, expense, cost orfor valuables, monies or other securities including jewelry and watches. This clause 8 outlines the rights you have if you wish to cancel yourc. where we make a significant change and you accept those changedother sum or claim of any description whatsoever which results fromIf they have been deposited with the reception desk on the ship for booking. Please note that there is no automatic statutory right ofarrangements or you accept an offer of alternative travel arrangements any of the following: safe keeping and a receipt issued, then in those limited circumstances cancellation under the Consumer Contracts (Information, Cancellationd. where we have to cancel your arrangements as a result of your failurethe Carriers liability will be as set out in the Athens Convention or EU and Additional Charges) Regulations 2013. to make full payment on time; a. the act(s) and/or omission(s) of the person(s) affected or anyRegulation 392/2009. The use of safes onboard a Vessel is not a deposit e. where the change or cancellation by us arises out of alterations to themember(s) of their party with the ship or with the company under the Athens Convention or EU 9. Changes and Cancellations by Us confirmed booking requested by you; b. the act(s) and/or omission(s) of a third party not connected withRegulation 392/2009 or otherwise.We start planning the holidays we offer many months in advance andf. where we are forced to cancel or change your arrangements due tothe provision of your holiday and which were unavoidable andThe limits are 1200 SDRs pursuant to Athens or 3,375 SDRs pursuant occasionally, we have to correct errors and/or make changes to theEvents Beyond Our Control (see clause 10). extraordinary; or to EU Regulation 392/2009. Limits shall be reduced in proportion to information contained in our brochures, our website and other details,c. Events Beyond Our Control as defined in clause 10 above. any contributory negligence by the Passenger and by the maximum both before and after bookings have been confirmed, and also cancelIn any of the circumstances referred to above we will not be liabledeductible specified in Article 8 (4) of the Athens Convention or EU confirmed bookings (which would for the avoidance of doubt expresslyfor the cost of any service (such as, but not limited to, flights, hotels(3) Please note we cannot accept responsibility for any services whichRegulation 392/2009. Where carriage is performed on inland waterways, include any variations or extensions booked by you and which areand connecting rail travel) which is purchased in connection with anydo not form part of our contract. This includes, for example, anyand the vessel does not go to sea the liability provisions relating to part of the package and your confirmed booking). Whilst we alwaysholiday but which is not booked through us, or for any related expensesadditional services or facilities which your hotel or any other suppliersea going vessels do not apply to the cruise. In those cases the liability endeavour to avoid changes and cancellations, we must reserve thesuch as cancellation charges or amendment fees for any service whichagrees to provide for you where the services or facilities are notof the Carrier to customers shall be determined in accordance with right to do so. cannot be used or has to be cancelled or amended as a result of ouradvertised in our brochure or on our website and we have not agreedEnglish law (the Merchant Shipping Act) and The Convention on having to cancel or make a significant change to any holiday. to arrange them as part of our contract and any excursion you purchaseLimitation of Liability for Maritime Claims 1996 (LLMC 96) as amended Please note that occasionally due to events outside our control,during your holiday. Please also see clause 19 Excursions, Activities andby SI 1998/1258, a copy of which will be provided by on request or can including but not limited to adverse weather conditions or whereIf we become unable to provide a significant proportion of theBrochure/Website Information. be found at:https://www.legislation.gov.uk/uksi/1998/1258/contents/the cruise cannot dock in the expected port due to unexpectedarrangements that you have booked with us after you have departed made.circumstances, we may have to make changes to your itinerary withwe will, if possible, make suitable alternative arrangements for you at no(4) We limit the amount of compensation we may have to pay you if weThe limits for non-sea going passenger vessels is 175,000 SDRs per little or no notice. Such changes will be considered an insignificantextra charge and where those alternative arrangements are of a lowerare found liable under this clause as follows: passenger limit. Liability for property claims will be at least 1,000,000 change except where the change results in you missing out on one orstandard, provide you with an appropriate price reduction SDRs under SI 1998/1258 (4)(b)(i)). The Strasbourg Convention on the more major destination from your itinerary. (a) Loss of and/or damage to any luggage or personal possessions andLimitation of Liability of Owners of Inland Navigation Vessels, referred 10. Events Beyond Our Control money: The maximum amount we will have to pay you in respect ofto as the Strasbourg Convention with protocols and amendments, Insignificant Changes by Us: An insignificant change is any change,Except where otherwise expressly stated in these booking conditionsthese claims is an amount equivalent to the excess on your insuranceapplies to vessels sailing on waterways located in the territory of a state which is not a significant change as referred to below. we will not be liable or pay you compensation if our contractualpolicy which applies to this type of loss per person in total because youparty subject to (i) the Revised Convention relating to the Navigation obligations to you are affected by Events Beyond Our Control.are required to have adequate insurance in place to cover any losses ofof the Rhine of 17 October 1868 and (ii) the Convention of 27 October Significant Changes by Us: A significant change is any change which,For the purposes of these booking conditions, Events Beyond Ourthis kind. 1956 concerning the canalization of the Moselle (Article 15(1) of taking account of the information you have given us at the time ofControl means any event beyond our or our suppliers control, the(b) Claims not falling under (a) above and which dont involve injury,the Strasbourg Convention: https://www.ivr- eu.com/expertises/booking or which we can reasonably be expected to know as a tourconsequences of which could not have been avoided even if allillness or death: The maximum amount we will have to pay you inlegal/?lang=en). If the Strasbourg Convention applies the limits for operator, we could reasonably expect to have a significant effect onreasonable measures had been taken. Examples include, warfare andrespect of these claims is up to three times the price paid by or oncustomer claims are 60,000 SDRs per customer subject to a minimum your confirmed holiday. Occasionally, we have to make a significantacts of terrorism (and threat thereof), civil strife, significant risks tobehalf of the person(s) affected in total. This maximum amount will onlyof 6,000,000 SDRs (see Article 7). The Carriers liability for death, injury, change before departure such as a change of accommodation to thathuman health such as the outbreak of serious disease at the travelbe payable where everything has gone wrong and you or your party hasillness, damage, delay or other loss to person or property of any kind of a lower official classification or standard for the whole or a majordestination, epidemics, plagues or pandemics (including but notnot received any benefit at all from your booking. suffered by customers shall, in the first instance, be governed by part of the time you are away, a change of accommodation area for thelimited to the ongoing effects of Covid-19 and/or any other strain of(c) Claims in respect of international travel by air and rail, or any stay inthe Convention on Limitation of Liability for Maritime Claims 1996 whole or a major part of the time you are away, a change of outwardthe coronavirus) or natural disasters such as floods, earthquakes ora hotel: as amended by SI 1998/1258 or where applicable the Strasbourg departure time or overall length of time you are away of twelve or moreweather conditions which make it impossible to travel safely to the(i) The extent of our liability will in all cases be limited as if we wereConvention. The Carriers liability therefore shall not exceed those hours, a change of UK departure point to one which is significantly moretravel destination or remain at the travel destination, the act of anycarriers under the appropriate Conventions, which include Thelimitations provided by the said LLMC 1996 and SI 1998/1258 or where inconvenient for you or a significant change of itinerary missing out onegovernment or other national or local authority including port or riverWarsaw/Montreal Convention (international travel by air); The Berne/ applicable Strasbourg Convention or in any further revisions, protocols or more major destination substantially or altogether. authorities (including any impact to travel or other arrangements as aCotif Convention (with respect to rail travel) and The Paris Conventionand/or amendments thereto as shall become applicable. Where the result of the United Kingdom having left the European Union), industrial(with respect to hotel arrangements). You can ask for copies of theseLLMC 1996 or If applicable Strasbourg Convention permits the Carrier Cancellations by Us: All our escorted holidays are organised on the basisdispute, lock closure, natural or nuclear disaster, fire, chemical orConventions from our offices. In addition, you agree that the operatingto apply a deductible, the Carrier may apply that deductible. SDRs of a minimum number of clients (usually 15). In the unlikely event thebiological disaster, unavoidable technical problems with transport andcarrier or transport companys own Conditions of Carriage will applyare a monetary unit of the International Monetary Fund and current 142 BOOKING CONDITIONS Call us on 01904 521972 or visitfor moGreatRail.comre informatio for mon. re details 143Visit your local Travel Agent'