b'by local operators or other third parties who are entirely independent of us. They dothe airline is sufficient to meet any compensation obligation we may have to you astraveller at no extra cost. Travellers may terminate the contract without paying any not form any part of your contract with us even where we or your Tour Manager (ifyour tour operator as a result of any such cancellation, delay, downgrading or denied25. Data Protection termination fee, where services are not performed in accordance with the contract on an escorted holiday) suggest particular operators/other third parties and/or assistboarding. Great Rail Journeys Limited is a data controller for the purposes of the Data Protectionand this substantially affects the performance of the package and the organiser fails to you in booking such activities or excursions in any way. We cannot accept any liabilityAct 2018.and the UK General Data Protection Regulation. Please be assured thatremedy the problemon any basis in relation to such activities or excursions and the acceptance of liability22. Rail Journeys and Reservations we have measures in place to protect the personal information you give us. This Travellers are also entitled to a price reduction or compensation for damages or both contained in clause 12(1) of our booking conditions will not apply to them. We do notWe request rail reservations many months in advance but occasionally there areinformation will be passed on to the relevant suppliers of your travel arrangements. Itwhere the travel services are not performed or are improperly performedhowever exclude liability for the negligence of ourselves or our employees resulting ininsufficient First Class seats available. In these situations we will book Standard Classmay also be provided, either by us or by the suppliers of your travel arrangements, to The organiser has to provide assistance if the traveller is in difficultyyour death or personal injury. seats and refund the difference to you. Although we do our best to follow the routesthird parties and public authorities such as banks and credit card companies, customs If the organiser or the retailer becomes insolvent, payments will be refunded. If the noted on the itinerary there might be occasions when or immigration if required by them, or as required by law. Certain information may alsoorganiser becomes insolvent after the start of the package and if transport is included We cannot guarantee accuracy at all times of information given in relation to sucha different routing and/or departure time is necessary due to timetable variations orbe passed on to security or credit checking companies or insurance providers. Thein the package, repatriation of the travellers is secured. Great Rail Journeys Limited activities or excursions or about the area(s) you are visiting generally (except whereseat availability. above applies to any sensitive information that you give to us such as details of anyprovides insolvency protection for flight-inclusive holidays by virtue of its ATOL, held this concerns the services which will form part of your contract) or that any particulardisabilities, medical conditions, or dietary/religious requirements but we will obviouslywith the CAA, under ATOL number: 3278, and for non-flight packages with ABTOT excursion or activity which does not form part of our contract will take place as theseRegardless of any information given by us in good faith, operational changes may beonly pass these on where necessary to do so to provide the service you have(No. 5386). Please see clause 22 of our Booking Conditions for further information. services are not under our control. If you feel that any of the activities or excursionsmade by a rail supplier/operator at any point and without notice, and we cannot berequested. If we cannot pass on this information as set out above, we may be unableTravellers may contact these entities if services are denied because of our insolvency. mentioned in our brochure or on our website which are not part of our contract areresponsible for these. Increasingly, trains are 100% non-smoking, and reservationsto provide your booking or other services you have requested (for example, travelPart 3: The Package Travel and Linked Travel Arrangements Regulations 2018 can be vital to the enjoyment of your holiday, write to us immediately and we will tell you theare requested in non-smoking accommodation, although at busy times we may beinsurance). In making your booking, you consent to this information being passed onfound here:latest known situation. allocated some smoking seats. to the relevant persons who may be outside the EU/ European Economic Area. If youhttps://www.legislation.gov.uk/ukdsi/2018/9780111168479/pdfs/ukdsi travel outside the EU/European Economic Area, controls on data protection may not9780111168479 en.pdfIf we become aware of any material alterations to destination/area information and/ We cannot make specific requests for smoking seats. Prices quoted in this brochurebe as strong as the legal requirements in the UK.or such outside activities or excursions which can be reasonably expected to affectand on our website are based on special fares negotiated with our rail partners forOur AITO membershipyour decision to book a holiday with us, we will pass on this information at the time ofgroup travel. Should you wish to travel on any Eurostar or other rail service, other thanWe would like to use your details for marketing purposes (e.g. sending you ourGreat Rail Journeys Limited is a member of the Association of Independent Tour booking. those included as part of your holiday, a rail variation charge of 25 per person perbrochures) and to pass them on to other companies within our group who mayOperators, an organisation representing over 150 of Britains best specialist service plus any additional cost will apply. Any change involving sleeper services willalso contact you for marketing purposes. If you do not wish to receive any furthertour operators. Members of AITO strive to create holidays with high levels of 20. Flights be quoted on an individual basis. information from us or other companies in our group please let us know this at theprofessionalism and a shared concern for quality, personal service and customer Where applicable and in accordance with EU Directive (EC) No 2111/2005, We aretime you give us your details or, if you do not do so then, at any time subsequently.satisfaction. The Association encourages the highest standards in all aspects of tour required to bring your attention the existence of a Community List which containsTickets for Eurostar train services are issued subject to the conditions set out inYou are generally entitled to ask us (by letter or e-mail) what details of yours areoperating and all members are fully bonded for clients protection, in compliance with details of air carriers that are subject to an operating ban within the EU CommunityEurostar International Limiteds conditions of carriage and/or the conditions of carriagebeing held or processed, for what purpose and to whom they may be or haveUK and European regulations. Great Rail Journeys - like all other AITO members - are which will be relevant where your holiday includes a flight within the EU. Theof the carrier in question, copies of which are available from travel agents appointed bybeen disclosed. We promise to respond to your request within 30 days of receivingalso bound by the organisations Quality Charter. For further information about AITO Community List is available for inspection at https://ec.europa.eu/transport/modes/ Eurostar International Limited or supplied on request. your written request. In certain limited circumstances we may be entitled to refusevisit www.aito.com or call 020 8744 9280.air/safety/air-ban_en). We are also required to advise you of the carrier(s) or, if theyour request. To improve our service, calls may be recorded for training and quality carrier(s) is not known, the likely carrier(s) that will operate your flight(s) at the time23. Your Financial Protection purposes. Please see our privacy policy for further information at https://www.greatrail. AITO Quality Charterof booking. Where we are only able to inform you of the likely carrier(s) at the timeThe Package Travel and Linked Travel Arrangements Regulations 2018 (as amended)com/things-you-should-know/privacy-statement/ and our policy on privacy andAITO is the Association for independent and specialist holiday companies. Our of booking, we will inform you of the identity of the actual carrier(s) as soon as werequire us to provide security for the monies that you pay for the package holidayscookies at https://www.greatrail.com/things-you-should-know/statement-on-cookies/. member companies, usually owner managed, strive to create overseas holidays with become aware of this. Any change to the operating carrier(s) and/or flight routingsbooked from this brochure or our website and for your repatriation in the event ofhigh levels of professionalism and a shared concern for quality and personal service. (including indirect routings) after your booking has been confirmed will be notified toour insolvency. We provide this security by way of an ATOL (ATOL number 3278)26. Law & Jurisdiction The Association encourages the highest standards in all aspects of tour operating.you as soon as possible. We are not always in a position at the time of booking toadministered by the Civil Aviation Authority of CAA House, 45-59 Kingsway, LondonEnglish law (and no other) will apply to your contract and to any dispute, claim or other confirm flight routings and/or flight timings. Where flight routings and/or flight timingsWC2B 6TE for packages which include a flight and a bond held by ABTOT (ABTOTmatter of any description which arises between us (claim) except as set out below.AITO sets criteria regarding ownership, finance and quality which must be satisfied are given at the time of booking or detailed on your confirmation letter/invoice thesenumber 5386) for packages that do not include a flight. You can contact ABTOT atWe both also agree that any claim (and whether or not involving any personal injury)before new companies are admitted to membership. All members are required to are for guidance only and are subject to alteration and confirmation. The latest timingswww.abtot.com or ABTOT Limited, 117 Houndsditch, London EC3A 7BT. must be dealt with under the ABTA or AITO Arbitration Schemes (if the Scheme isadhere to a Code of Business Practice which encourages high operational standards will be shown on your itinerary which will be dispatched to you approximately 10 daysavailable for the claim in questionsee clause 14) or by the Courts of England andand conduct.prior to departure. You must accordingly check your tickets very carefully immediatelyWhen you buy an ATOL protected flight or flight inclusive holiday from us, you willWales only unless, in the case of Court proceedings, you live in Scotland or Northern on receipt to ensure you have the correct flight times. It is possible that flight timesreceive an ATOL Certificate*. This lists what is financially protected, where you can getIreland. In this case, proceedings must either be brought in the Courts of your homeFinancial Securitymay be changed even after tickets have been dispatched. We will contact you asinformation on what this means for you and who to contact if things go wrong. We,country or those of England and Wales. If proceedings are brought in Scotland orAn AITO member is required to arrange financial protection for all holidays and other soon as possible if this occurs. Any change in the identity of the carrier(s), flightor the suppliers identified on your ATOL Certificate, will provide you with the servicesNorthern Ireland, you may choose to have your contract and any claim governed byarrangements(including accommodation only) booked by customers with the member timings, routings (including a change from direct to indirect routings) and/or aircraftlisted on the ATOL Certificate (or a suitable alternative). In some cases, where neitherthe law of Scotland or Northern Ireland as applicable (but if you do not so choose,under the AITO logo. This financial protection applies to customers who are resident type (if given) will not entitle you to cancel or change to other arrangements withoutwe nor the supplier are able to do so for reasons of insolvency, an alternative ATOLEnglish law will apply). in the UK at the time of booking and to most overseas customers who have booked paying our normal charges except where specified in these conditions. Regardless ofholder may provide you with the services you have bought or a suitable alternative (atdirectly with the member. In doing so, the member must comply with UK Government any information given in good faith, operational changes may be made by an airline atno extra cost to you). You agree to accept that in those circumstances the alternative27. Contact Details regulations.any point and we cannot be responsible for these. If the carrier(s) with whom you haveATOL holder will perform those obligations and you agree to pay any moneyShould you need to contact us our contact details are as follows:a confirmed reservation becomes subject to an operating ban as above as a result ofoutstanding to be paid by you under your contract to that alternative ATOL holder. By Mail: Great Rail Journeys Ltd, Saviour House, 9 St. Saviourgate, York, YO1 8NL Members are required to submit details of their financial protection arrangements to which we/the carrier(s) are unable to offer you a suitable alternative the provisions ofHowever, you also agree that in some cases it will not be possible to appoint anBy Telephone: 01904 521900 AITO on a regular basis.clause 9 (Changes and Cancellations by Us) will apply. Prices quoted in this brochurealternative ATOL holder, in which case you will be entitled to make a claim under theBy Email: grj@greatrail.comand on our website are based on special airfares offered to us by the airlines for groupATOL scheme (or your credit card issuer where applicable). If we, or the suppliersAccurate brochures and websitestravel. These represent a reduction on the normal IATA fares which entitle passengersidentified on your ATOL certificate, are unable to provide the services listed (or aPackage Travel Information All members do their utmost to ensure that all their brochures and other publications to privileges and flexibility that our clients do not normally require as part of thesuitable alternative, through an alternative ATOL holder or otherwise) for reasons ofPart 1: General print or electronic, clearly and accurately describe the holidays and services offered. holiday. Should you wish to book our holiday using a flight other than that shown ininsolvency, the Trustees of the Air Travel Trust may make a payment to (or confer aThe combination of travel services offered to you is a package within the meaningProfessional service and continual improvements All members are committed to the brochure/on our website, a flight variation charge from 50 per person will apply inbenefit on) you under the ATOL scheme. You agree that in return for such a paymentof the Package Travel and Linked Travel Arrangements Regulations 2018. Thereforehigh standards of service and believe in regular and through training of employees. addition to the difference in cost between our special fare and the normal IATA fare foror benefit, you assign absolutely to those Trustees any claims which you have or mayyou will benefit from all EU rights applying to the packages. We Great Rail JourneysMembers continually seek to review and improve their holidays. They listen to their the flight(s) required. Tickets at our special fare are valid only on the airline and dateshave arising out of or relating to the non-provision of the services, including any claimLimited, will be fully responsible for the proper performance of the package as acustomers and always welcome suggestions for improving standards.shown and do not automatically entitle passengers to switch to another carrier in caseagainst us, the travel agent or your credit card issuer where applicable. You also agreewhole. Additionally, as required by law, we have protection in place to refund your of a flight cancellation, delay or technical problems with the aircraft or the reservation.that any such claims may be re-assigned to another body, if that other body haspayments and, where transport is included in the package, to ensure your repatriationMonitoring StandardsPlease note that most airlines now operate 100% non- smoking services. paid sums you have claimed under the ATOL scheme. *The flights and flight inclusivein the event that it becomes/they become insolvent. AITO endeavours to monitor quality standards regularly. All customers should receive holidays we arrange are ATOL protected providing they are made available in the UK.Part 2: Key rights under the Package Travel and Linked Travel Arrangementsa post-holiday questionnaire from their tour operators, the results of which are 21. Denied Boarding Regulations For further information visit the ATOL website at www.atol.org.uk. Regulations 2018 scrutinised by the Association. In addition, customers can leave detailed feedback, If you or any member of your party misses your flight or other transport arrangement, Travellers will receive all essential information about the package before concludingaccessible from the homepage of AITOs website, or via a direct link supplied by their it is cancelled or you are subject to a delay of over 3 hours for any reason, you mustIf your holiday does not include flights, ABTOT will financially protect your holiday bythe package travel contract AITO tour operator, about their holiday.contact us and the airline or other transport supplier concerned immediately. If yourensuring you receive a refund or, if your arrangements include return travel to the UK There is always at least one trader who is liable for the proper performance of all the flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by(other than flights), you are returned to the UK in the event that your holiday cannot betravel services included in the contract Sustainable tourismyour airline, depending on the circumstances, the airline may be required to pay youprovided as a result of our insolvency. Please go to our website www.greatrail.com for Travellers are given an emergency telephone number or details of a contact pointOur members acknowledge the importance if AITOs Sustainable Tourism ethos, which compensation, refund the cost of your flight and/or provide you with accommodationfurther information relating to ABTOTs scheme of financial protection. where they can get in touch with the organiser or the travel agent recognises the social, economic and environmental responsibilities of tour operating.and/ or refreshments under the Denied Boarding Regulations 2004. Where applicable, Travellers may transfer the package to another person, on reasonable notice and you must pursue the airline for the compensation or other payment due to you. AllIf you book arrangements other than an ATOL protected flight or package holiday frompossibly subject to additional costs Customer relationssums you receive or are entitled to receive from the airline concerned by virtue ofus, your monies will not be financially protected. Please ask us for further details.The price of the package may only be increased if specific costs rise (for instanceAll members endeavour to deal swiftly and fairly with any issues their customers may these Regulations represent the full amount of your entitlement to compensation orfuel prices), and if expressly provided for in the contract, and in any event not laterraise. In the unlikely event that a dispute between an AITO member and a customer any other payment arising from such cancellation, delay, downgrading or denied24. Prompt Assistance than 20 days before the start of the package. If the price increase exceeds 8% of thecannot be settled amicably, AITOs low-cost Independent Dispute Settlement Service boarding. This includes any disappointment, distress, inconvenience or effect onIf, whilst you are on holiday, you find yourself in difficulty for any reason, we will offerprice of the package, the traveller may terminate the contract. If the organiser reservesmay be called upon by either side to bring the matter to a speedy and acceptable any other arrangements. The fact a delay may entitle you to cancel your flight doesyou such prompt assistance as is appropriate in the circumstances. In particular wethe right to a price increase, the traveller has a right to a price reduction if there is aconclusion. For further information about AITO visit www.aito.com or call 020 8744 not automatically entitle you to cancel any other arrangements even where thosewill provide you with appropriate information on health services, local authorities anddecrease in the relevant costs 9280.arrangements have been made in conjunction with your flight. We have no liabilityconsular assistance, and assistance with long distance communications and finding Travellers may terminate the contract without paying any termination fee and get to make any payment to you in relation to the Denied Boarding Regulations as youralternative travel or accommodation arrangements. Where you require assistancea full refund of any payments if any of the essential elements of the package, other entitlement to any compensation or other payment (as dealt with above) is coveredwhich is not owing to any failure by us, our employees or sub-contractors, we will notthan the price, has changed significantly. If before the start of the package the trader by the airlines obligations under the Denied Boarding Regulations. If, for any reason,be liable for the costs of any alternative travel or accommodation arrangements orresponsible for the package cancels the package, travellers are entitled to a refund we make any payment to you or a third party which the airline is responsible for inother such assistance you require. Any supplier, airline or other transport supplier mayand compensation where appropriateaccordance with the Denied Boarding Regulations, you must, when requested, assignhowever pay for or provide refreshments and/or appropriate accommodation and you Travellers may terminate the contract without paying any termination fee before the to us the rights you have or had to claim the payment in question from the airline. Ifshould make a claim directly to them. Subject to the other terms of these Bookingstart of the package in the event of exceptional circumstances, for instance if there are the airline does not comply with these rules you should complain to the Civil AviationConditions, we will not be liable for any costs, fees or charges you incur in the aboveserious security problems at the destination which are likely to affect the packageAuthority at www.caa.co.uk/passengers. Please note, your rights under clause 9circumstances, if you fail to obtain our prior authorisation before making your own Additionally, travellers may at any time before the start of the package terminate the (Changes and Cancellations by Us) and clause 12 (Our Liability to You) of thesetravel arrangements. Furthermore, we reserve the right to charge you a fee for ourcontract in return for an appropriate and justifiable termination feebooking conditions are not affected by the above Denied Boarding Regulations exceptassistance in the event that the difficulty is caused intentionally by you or a member of If, after the start of the package, significant elements of the package cannot be that we are entitled to argue that the amount you receive or are entitled to receive fromyour party, or otherwise through your or your partys negligence. provided as agreed, suitable alternative arrangements will have to be offered to the 162 BOOKING CONDITIONS Call us on 01904 527194 or visit GreatRail.com for more details 163'