b'payment in question from the airline. If the airline does not comply with these rules you should complainArbitration Schemes (if the Scheme is available for the claim in questionsee clause 14) or by the Courts to the Civil Aviation Authority at www.caa.co.uk/passengers. Please note, your rights under clause 9of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern (Changes and Cancellations by Us) and clause 12 (Our Liability to You) of these booking conditionsIreland. In this case, proceedings must either be brought in the Courts of your home country or those of are not affected by the above Denied Boarding Regulations except that we are entitled to argue thatEngland and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have the amount you receive or are entitled to receive from the airline is sufficient to meet any compensationyour contract and any claim governed by the law of Scotland or Northern Ireland as applicable (but if you obligation we may have to you as your tour operator as a result of any such cancellation, delay,do not so choose, English law will apply).downgrading or denied boarding. 27. Contact Details22. Rail Journeys and Reservations Should you need to contact us our contact details are as follows:We request rail reservations many months in advance but occasionally there are insufficient First ClassBy Mail: Great Rail Journeys Ltd, Saviour House, 9 St. Saviourgate, York, YO1 8NLseats available. In these situations we will book Standard Class seats and refund the difference to you.By Telephone: 01904 521900Although we do our best to follow the routes noted on the itinerary there might be occasions when By Email: grj@greatrail.coma different routing and/or departure time is necessary due to timetable variations or seat availability. Package Travel InformationRegardless of any information given by us in good faith, operational changes may be made by a railPart 1: Generalsupplier/operator at any point and without notice, and we cannot be responsible for these. Increasingly,The combination of travel services offered to you is a package within the meaning of the Package Travel trains are 100% non-smoking, and reservations are requested in non-smoking accommodation, althoughand Linked Travel Arrangements Regulations 2018. Therefore you will benefit from all EU rights applying at busy times we may be allocated some smoking seats. to the packages. We Great Rail Journeys Limited, will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, we have protection in place to refund your We cannot make specific requests for smoking seats. Prices quoted in this brochure and on our websitepayments and, where transport is included in the package, to ensure your repatriation in the event that it are based on special fares negotiated with our rail partners for group travel. Should you wish to travel onbecomes/they become insolvent.any Eurostar or other rail service, other than those included as part of your holiday, a rail variation chargePart 2: Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018of 25 per person per service plus any additional cost will apply. Any change involving sleeper services Travellers will receive all essential information about the package before concluding the package travel will be quoted on an individual basis. contractTickets for Eurostar train services are issued subject to the conditions set out in Eurostar International There is always at least one trader who is liable for the proper performance of all the travel services Limiteds conditions of carriage and/or the conditions of carriage of the carrier in question, copies ofincluded in the contractwhich are available from travel agents appointed by Eurostar International Limited or supplied on request.Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent23. Your Financial ProtectionTravellers may transfer the package to another person, on reasonable notice and possibly subject to The Package Travel and Linked Travel Arrangements Regulations 2018 (as amended) require us toadditional costsprovide security for the monies that you pay for the package holidays booked from this brochure or our The price of the package may only be increased if specific costs rise (for instance fuel prices), and if website and for your repatriation in the event of our insolvency. We provide this security by way of anexpressly provided for in the contract, and in any event not later than 20 days before the start of the ATOL (ATOL number 3278) administered by the Civil Aviation Authority of CAA House, 45-59 Kingsway,package. If the price increase exceeds 8% of the price of the package, the traveller may terminate London WC2B 6TE for packages which include a flight and a bond held by ABTOT (ABTOT numberthe contract. If the organiser reserves the right to a price increase, the traveller has a right to a price 5386) for packages that do not include a flight. You can contact ABTOT at www.abtot.com or ABTOTreduction if there is a decrease in the relevant costsLimited, 117 Houndsditch, London EC3A 7BT.Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, has changed significantly. When you buy an ATOL protected flight or flight inclusive holiday from us, you will receive an ATOLIf before the start of the package the trader responsible for the package cancels the package, travellers Certificate*. This lists what is financially protected, where you can get information on what this meansare entitled to a refund and compensation where appropriatefor you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, Travellers may terminate the contract without paying any termination fee before the start of the will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases,package in the event of exceptional circumstances, for instance if there are serious security problems at where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holderthe destination which are likely to affect the packagemay provide you with the services you have bought or a suitable alternative (at no extra cost to you). You Additionally, travellers may at any time before the start of the package terminate the contract in return agree to accept that in those circumstances the alternative ATOL holder will perform those obligationsfor an appropriate and justifiable termination feeand you agree to pay any money outstanding to be paid by you under your contract to that alternative If, after the start of the package, significant elements of the package cannot be provided as agreed, ATOL holder. suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder,may terminate the contract without paying any termination fee, where services are not performed in in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issueraccordance with the contract and this substantially affects the performance of the package and the where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide theorganiser fails to remedy the problemservices listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of Travellers are also entitled to a price reduction or compensation for damages or both where the travel insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you underservices are not performed or are improperly performedthe ATOL scheme. You agree that in return for such a payment or benefit, you assign absolutely to those The organiser has to provide assistance if the traveller is in difficultyTrustees any claims which you have or may have arising out of or relating to the non-provision of the If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser becomes services, including any claim against us, the travel agent or your credit card issuer where applicable. Youinsolvent after the start of the package and if transport is included in the package, repatriation of the also agree that any such claims may be re-assigned to another body, if that other body has paid sumstravellers is secured. Great Rail Journeys Limited provides insolvency protection for flight-inclusive you have claimed under the ATOL scheme. *The flights and flight inclusive holidays we arrange are ATOLholidays by virtue of its ATOL, held with the CAA, under ATOL number: 3278, and for non-flight protected providing they are made available in the UK. For further information visit the ATOL website atpackages with ABTOT (No. 5386). Please see clause 22 of our Booking Conditions for further www.atol.org.uk. information. Travellers may contact these entities if services are denied because of our insolvency. Part 3: If your holiday does not include flights, ABTOT will financially protect your holiday by ensuring you receiveThe Package Travel and Linked Travel Arrangements Regulations 2018 can be found here:a refund or, if your arrangements include return travel to the UK (other than flights), you are returned tohttps://www.legislation.gov.uk/ukdsi/2018/9780111168479/pdfs/ukdsi 9780111168479 en.pdfthe UK in the event that your holiday cannot be provided as a result of our insolvency. Please go to ourOur AITO membershipwebsite www.greatrail.com for further information relating to ABTOTs scheme of financial protection. Great Rail Journeys Limited is a member of the Association of Independent Tour Operators, an If you book arrangements other than an ATOL protected flight or package holiday from us, your moniesorganisation representing over 150 of Britains best specialist tour operators. Members of AITO strive will not be financially protected. Please ask us for further details. to create holidays with high levels of professionalism and a shared concern for quality, personal service and customer satisfaction. The Association encourages the highest standards in all aspects of tour 24. Prompt Assistance operating and all members are fully bonded for clients protection, in compliance with UK and European If, whilst you are on holiday, you find yourself in difficulty for any reason, we will offer you such promptregulations. Great Rail Journeys - like all other AITO members - are also bound by the organisations assistance as is appropriate in the circumstances. In particular we will provide you with appropriateQuality Charter. For further information about AITO visit www.aito.com or call 020 8744 9280.information on health services, local authorities and consular assistance, and assistance with longAITO Quality Charterdistance communications and finding alternative travel or accommodation arrangements. Where youAITO is the Association for independent and specialist holiday companies. Our member companies, require assistance which is not owing to any failure by us, our employees or sub-contractors, we will notusually owner managed, strive to create overseas holidays with high levels of professionalism and a be liable for the costs of any alternative travel or accommodation arrangements or other such assistanceshared concern for quality and personal service. The Association encourages the highest standards in all you require. Any supplier, airline or other transport supplier may however pay for or provide refreshmentsaspects of tour operating.and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incurAITO sets criteria regarding ownership, finance and quality which must be satisfied before new in the above circumstances, if you fail to obtain our prior authorisation before making your own travelcompanies are admitted to membership. All members are required to adhere to a Code of Business arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event thatPractice which encourages high operational standards and conduct.the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your partys negligence. Financial SecurityAn AITO member is required to arrange financial protection for all holidays and other 25. Data Protection arrangements(including accommodation only) booked by customers with the member under the AITO Great Rail Journeys Limited is a data controller for the purposes of the Data Protection Act 2018. logo. This financial protection applies to customers who are resident in the UK at the time of booking and and the UK General Data Protection Regulation. Please be assured that we have measures in placeto most overseas customers who have booked directly with the member. In doing so, the member must to protect the personal information you give us. This information will be passed on to the relevantcomply with UK Government regulations.suppliers of your travel arrangements. It may also be provided, either by us or by the suppliers of your travel arrangements, to third parties and public authorities such as banks and credit card companies,Members are required to submit details of their financial protection arrangements to AITO on a regular customs or immigration if required by them, or as required by law. Certain information may also bebasis.passed on to security or credit checking companies or insurance providers. The above applies to any sensitive information that you give to us such as details of any disabilities, medical conditions, or dietary/ Accurate brochures and websitesreligious requirements but we will obviously only pass these on where necessary to do so to provideAll members do their utmost to ensure that all their brochures and other publications print or electronic, the service you have requested. If we cannot pass on this information as set out above, we may beclearly and accurately describe the holidays and services offered. Professional service and continual unable to provide your booking or other services you have requested (for example, travel insurance). Inimprovements All members are committed to high standards of service and believe in regular and making your booking, you consent to this information being passed on to the relevant persons who maythrough training of employees. Members continually seek to review and improve their holidays. They be outside the EU/ European Economic Area. If you travel outside the EU/European Economic Area,listen to their customers and always welcome suggestions for improving standards.controls on data protection may not be as strong as the legal requirements in the UK. Monitoring StandardsWe would like to use your details for marketing purposes (e.g. sending you our brochures) and to passAITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday them on to other companies within our group who may also contact you for marketing purposes. If youquestionnaire from their tour operators, the results of which are scrutinised by the Association. In do not wish to receive any further information from us or other companies in our group please let usaddition, customers can leave detailed feedback, accessible from the homepage of AITOs website, or know this at the time you give us your details or, if you do not do so then, at any time subsequently. Youvia a direct link supplied by their AITO tour operator, about their holiday.are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed,Sustainable tourismfor what purpose and to whom they may be or have been disclosed. We promise to respond to yourOur members acknowledge the importance if AITOs Sustainable Tourism ethos, which recognises the request within 30 days of receiving your written request. In certain limited circumstances we may besocial, economic and environmental responsibilities of tour operating.entitled to refuse your request. To improve our service, calls may be recorded for training and quality purposes. Please see our privacy policy for further information at https://www.greatrail.com/things-you- Customer relationsshould-know/privacy-statement/ and our policy on privacy and cookies at https://www.greatrail.com/ All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely things-you-should-know/statement-on-cookies/. event that a dispute between an AITO member and a customer cannot be settled amicably, AITOs 26. Law & Jurisdiction low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter English law (and no other) will apply to your contract and to any dispute, claim or other matter of anyto a speedy and acceptable conclusion. For further information about AITO visit www.aito.com or call description which arises between us (claim) except as set out below. We both also agree that any020 8744 9280.claim (and whether or not involving any personal injury) must be dealt with under the ABTA or AITO Call us on 01904 521990 or visit GreatRail.com for more details 163'