b'been delivered to you undamaged unless written notice is given to us and/or the carrier; asked at the point of booking whether they have any mobility limitations or health concerns which a. in the case of apparent damage, before or at the time of disembarkation or redelivery; or may impact on their tour. Customers are required to provide all relevant information to ensure that this b. in the case of damage which is not apparent or of loss, within 15 days from the date ofmatter has been carefully considered and we are aware of any issues. We may require you to produce a disembarkation or redelivery or from the time when such redelivery should have taken place. Damagesdoctors certificate certifying that you are fit to participate in the tour. Acting reasonably, if we are unable for cabin luggage payable by the carrier are limited up to the Athens Convention limit of 833 Specialto properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if Drawing Rights (SDRs) or 2250 SDRs if EU Regulation 392/2009 applies. Any liability in respect ofyou did not give us full details at the time of booking, we will cancel it and impose applicable cancellation death and personal injury and loss of and damage to luggage which we may incur to you shall alwayscharges when we become aware of these details. You must also advise us as soon as possible of any be subject to the limits of liability contained in the Athens Convention or EU Regulation 392/2009 forchange in any disability or medical condition or your health, fitness or mobility or if any medical condition death/personal injury of 46,666 Special Drawing Rights (SDR) or 300,000 SDR under Athens Conventionor disability which may affect your tour develops after your booking has been confirmed. Please also see or 400,000 SDRs under EU Regulation 392/2009 except in the case of liability for war or terrorismclause 6.250,000 SDRs. We are not liable for valuables, monies or other securities including jewelry and watches. If they have been deposited with the reception desk on the ship for safe keeping and a receipt issued,18. Fitness to Travel for Cruise Arrangementsthen in those limited circumstances the Carriers liability will be as set out in the Athens Convention orWhere you have booked a cruise, the following conditions will apply in addition to those set out in clause EU Regulation 392/2009. The use of safes onboard a Vessel is not a deposit with the ship or with the17.company under the Athens Convention or EU Regulation 392/2009 or otherwise. IMAGE CAPTIONIMAGE CAPTION In order to ensure that the carrier of your cruise is able to carry passengers safely and in accordance The limits are 1200 SDRs pursuant to Athens or 3,375 SDRs pursuant to EU Regulation 392/2009.with applicable safety requirements established by international, EU or national law or otherwise in Limits shall be reduced in proportion to any contributory negligence by the Passenger and by theorder to meet safety requirements established by competent authorities including the ships flag state, maximum deductible specified in Article 8 (4) of the Athens Convention or EU Regulation 392/2009.you (and every member of your group) warrant that you/they are fit to travel by sea and that your/their Where carriage is performed on inland waterways, and the vessel does not go to sea the liabilityconduct or condition will not impair the safety of the cruise ship. Please note that the carrier of your provisions relating to sea going vessels do not apply to the cruise. In those cases the liability of thecruise may require you to provide medical evidence of fitness to travel, in order to assess whether you Carrier to customers shall be determined in accordance with English law (the Merchant Shipping Act)can be carried safely and in accordance with applicable international, EU or national law. It is often the and The Convention on Limitation of Liability for Maritime Claims 1996 (LLMC 96) as amended by SIcase that carriers will be unable to carry passengers who have entered or passed their 24th week of 1998/1258, a copy of which will be provided by on request or can be found at: pregnancy by the end of their cruise. Women who reach their 23rd week of pregnancy at the end of the https://www.legislation.gov.uk/uksi/1998/1258/contents/made. cruise may also be required to provide evidence of fitness to travel. Carriers reserve the right to refuse The limits for non-sea going passenger vessels is 175,000 SDRs per passenger limit. Liability for propertypassage if they are not satisfied that the passenger will be safe during the course of the cruise. Pregnant claims will be at least 1,000,000 SDRs under SI 1998/1258 (4)(b)(i)). The Strasbourg Convention on thewomen are therefore strongly recommended to seek medical advice prior to travel, at any stage of Limitation of Liability of Owners of Inland Navigation Vessels, referred to as the Strasbourg Conventiontheir pregnancy. Passengers who require the use of a wheelchair must provide their own standard size with protocols and amendments, applies to vessels sailing on waterways located in the territory of a statewheelchair for the duration of the cruise. Carriers often provide a limited number of wheelchairs which are party subject to (i) the Revised Convention relating to the Navigation of the Rhine of 17 October 1868strictly available for emergency use only. The carrier may require such passengers to be accompanied and (ii) the Convention of 27 October 1956 concerning the canalization of the Moselle (Article 15(1)by a travelling companion who is fit and able to assist them, where it is reasonably deemed by the carrier of the Strasbourg Convention: https://www.ivr- eu.com/expertises/legal/?lang=en). If the Strasbourgthat this is strictly necessary.Convention applies the limits for customer claims are 60,000 SDRs per customer subject to a minimum of 6,000,000 SDRs (see Article 7). The Carriers liability for death, injury, illness, damage, delay or other19. Excursions, Activities and Brochure/Website Informationloss to person or property of any kind suffered by customers shall, in the first instance, be governed byThe information contained in our brochure and on our website is correct to the best of our knowledge at the Convention on Limitation of Liability for Maritime Claims 1996 as amended by SI 1998/1258 or wherethe time of the brochure going to print or at the time of publication on our website. Whilst every effort is applicable the Strasbourg Convention. The Carriers liability therefore shall not exceed those limitationsmade to ensure the accuracy of the brochure and prices at the time of printing or publication, regrettably provided by the said LLMC 1996 and SI 1998/1258 or where applicable Strasbourg Convention or inerrors do occasionally occur. You must therefore ensure you check all details of your chosen holiday any further revisions, protocols and/or amendments thereto as shall become applicable. Where the(including the price) with us at the time of booking.LLMC 1996 or If applicable Strasbourg Convention permits the Carrier to apply a deductible, the Carrier may apply that deductible. SDRs are a monetary unit of the International Monetary Fund and currentWe may provide you with information (in our brochure, on our website and/or when you are on holiday) exchange rate can be found in major financial newspapers. about activities and excursions which are available in the area you are visiting but cannot be pre-booked with us or otherwise purchased via ourselves. We have no involvement in any such activities (5) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of anyor excursions which are not run, supervised, controlled, inspected or endorsed in any way by us. They nature or description (a) which on the basis of the information given to us by you concerning yourare provided by local operators or other third parties who are entirely independent of us. They do not booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breachedform any part of your contract with us even where we or your Tour Manager (if on an escorted holiday) our contract with you or (b) which did not result from any breach of contract or other fault by ourselvessuggest particular operators/other third parties and/or assist you in booking such activities or excursions or our employees or, where we are responsible for them, our suppliers. Additionally, we cannot acceptin any way. We cannot accept any liability on any basis in relation to such activities or excursions and the liability for any business losses or expenses including, without limitation, self-employed loss of earnings. acceptance of liability contained in clause 12(1) of our booking conditions will not apply to them. We do (6) Where it is impossible for you to return to your departure point as per the agreed return date ofnot however exclude liability for the negligence of ourselves or our employees resulting in your death or your package, due to unavoidable and extraordinary circumstances, we shall provide you with anypersonal injury.necessary accommodation (where possible, of a comparable standard) for a period not exceeding threeWe cannot guarantee accuracy at all times of information given in relation to such activities or excursions nights per person. Please note that the 3 night cap does not apply to persons with reduced mobility,or about the area(s) you are visiting generally (except where this concerns the services which will pregnant women or unaccompanied minors, nor to persons needing specific medical assistance,form part of your contract) or that any particular excursion or activity which does not form part of our provided we have been notified of these particular needs in advance. For the purposes of this clause,contract will take place as these services are not under our control. If you feel that any of the activities or unavoidable and extraordinary circumstances mean warfare, acts of terrorism, significant risks toexcursions mentioned in our brochure or on our website which are not part of our contract are vital to the human health such as the outbreak of serious disease at the travel destination or natural disasters suchenjoyment of your holiday, write to us immediately and we will tell you the latest known situation.as floods, earthquakes or weather conditions which make it impossible to travel safely back to your departure point. If we become aware of any material alterations to destination/area information and/or such outside activities or excursions which can be reasonably expected to affect your decision to book a holiday with 13. Complaints and Problems us, we will pass on this information at the time of booking.In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform your Tour Manager (if on an escorted holiday) and/or us by20. Flightstelephone on our 24-hour emergency helpline (if not on an escorted holiday) and the supplier of theWhere applicable and in accordance with EU Directive (EC) No 2111/2005, We are required to bring service(s) in question. Any verbal notification must be put in writing and given to your Tour Manager (ifyour attention the existence of a Community List which contains details of air carriers that are subject on an escorted holiday) or us (if not on an escorted holiday) and the supplier as soon as possible. Untilto an operating ban within the EU Community which will be relevant where your holiday includes a we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt withflight within the EU. The Community List is available for inspection at https://ec.europa.eu/transport/quickly. If you remain dissatisfied, however, you must write to us within 28 days of your return to the UKmodes/air/safety/air-ban_en). We are also required to advise you of the carrier(s) or, if the carrier(s) is giving your booking reference and full details of your complaint. Only the party leader should write tonot known, the likely carrier(s) that will operate your flight(s) at the time of booking. Where we are only us. If you fail to follow thissimple complaints procedure, your right to claim the compensation you mayable to inform you of the likely carrier(s) at the time of booking, we will inform you of the identity of the otherwise have been entitled to may be affected or even lost as a result. Please note that we do offer anactual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) and/or flight Alternative Dispute Resolution service, through our ABTA membership. Please see clause 14 for furtherroutings (including indirect routings) after your booking has been confirmed will be notified to you as soon details. as possible. We are not always in a position at the time of booking to confirm flight routings and/or flight timings. Where flight routings and/or flight timings are given at the time of booking or detailed on your 14. Arbitration confirmation letter/invoice these are for guidance only and are subject to alteration and confirmation. The We are a Member of ABTA, membership number V2170. We are obliged to maintain a high standardlatest timings will be shown on your itinerary which will be dispatched to you approximately 10 days prior of service to you by ABTAs Code of Conduct. We can also offer you ABTAs scheme for the resolutionto departure. You must accordingly check your tickets very carefully immediately on receipt to ensure of disputes which is approved by the Chartered Trading Standards Institute. If we cant resolve youryou have the correct flight times. It is possible that flight times may be changed even after tickets have complaint, go to www.abta.com to use ABTAs simple procedure. Further information on the Code andbeen dispatched. We will contact you as soon as possible if this occurs. Any change in the identity of ABTAs assistance in resolving disputes can be found on www.abta.com or you can contact ABTA, 30the carrier(s), flight timings, routings (including a change from direct to indirect routings) and/or aircraft Park Street, London SE1 9EQ. You can also use the AITO arbitration serviceplease see www.aito.comtype (if given) will not entitle you to cancel or change to other arrangements without paying our normal for further information.charges except where specified in these conditions. Regardless of any information given in good faith, 15. Conditions of Suppliers operational changes may be made by an airline at any point and we cannot be responsible for these. Many of the services which make up your holiday are provided by independent suppliers. ThoseIf the carrier(s) with whom you have a confirmed reservation becomes subject to an operating ban as suppliers provide these services in accordance with their own terms and conditions. Some of theseabove as a result of which we/the carrier(s) are unable to offer you a suitable alternative the provisions of terms and conditions may limit or exclude the suppliers liability to you, usually in accordance withclause 9 (Changes and Cancellations by Us) will apply. Prices quoted in this brochure and on our website applicable international conventions or EU regulations (see clause 12(4)(c)). Copies of the relevant partsare based on special airfares offered to us by the airlines for group travel. These represent a reduction on of these terms and conditions are available on request from us or the supplier concerned. the normal IATA fares which entitle passengers to privileges and flexibility that our clients do not normally require as part of the holiday. Should you wish to book our holiday using a flight other than that shown 16. Special Requests in the brochure/on our website, a flight variation charge from 50 per person will apply in addition to the If you have any special requests, you must advise us in writing at the time of booking. Although we willdifference in cost between our special fare and the normal IATA fare for the flight(s) required. Tickets at endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guaranteeour special fare are valid only on the airline and dates shown and do not automatically entitle passengers any request will be met unless we have specifically confirmed this. For your own protection, you shouldto switch to another carrier in case of a flight cancellation, delay or technical problems with the aircraft or obtain confirmation in writing from us that your request will be complied with (where it is possible for usthe reservation. Please note that most airlines now operate 100% non- smoking services.to give this) if your request is important to you. Confirmation that a special request has been noted or21. Denied Boarding Regulationspassed on to the supplier or the inclusion of the special request on your confirmation letter/invoice orIf you or any member of your party misses your flight or other transport arrangement, it is cancelled or any other documentation is not confirmation that the request will be met. Unless and until specificallyyou are subject to a delay of over 3 hours for any reason, you must contact us and the airline or other confirmed, all special requests are subject to availability. We regret we cannot accept any conditionaltransport supplier concerned immediately. If your flight is cancelled or delayed, your flight ticket is bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular requestdowngraded or boarding is denied by your airline, depending on the circumstances, the airline may be and all such bookings will be treated as standard bookings subject to the above provisions on specialrequired to pay you compensation, refund the cost of your flight and/or provide you with accommodation requests. and/ or refreshments under the Denied Boarding Regulations 2004. Where applicable, you must pursue 17. Medical Conditions/Disabilities/Reduced Mobility the airline for the compensation or other payment due to you. All sums you receive or are entitled to Regrettably, many of our tours are not suitable for customers with certain disabilities and they can alsoreceive from the airline concerned by virtue of these Regulations represent the full amount of your be physically demanding. If you have any medical condition or disability which may affect your tour orentitlement to compensation or any other payment arising from such cancellation, delay, downgrading any health, fitness or mobility concerns which may affect your ability to cope with the tour, please giveor denied boarding. This includes any disappointment, distress, inconvenience or effect on any other us full details before you confirm your booking so that we can advise as to the suitability of the chosenarrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you arrangements. We will make reasonable efforts to accommodate special needs or cause our suppliersto cancel any other arrangements even where those arrangements have been made in conjunction to accommodate them, but, if we are to help you choose the right tour for your health, mobility andwith your flight. We have no liability to make any payment to you in relation to the Denied Boarding fitness, we must be aware of all details. Please note that Tour Manager (if on an escorted holiday)Regulations as your entitlement to any compensation or other payment (as dealt with above) is covered cannot provide individual assistance with boarding trains or coaches, or handle your luggage. It is yourby the airlines obligations under the Denied Boarding Regulations. If, for any reason, we make any responsibility to provide us with full and accurate details of your mobility, health and fitness (includingpayment to you or a third party which the airline is responsible for in accordance with the Denied any disability), so we can advise you on the suitability of tours. As standard practice all customers areBoarding Regulations, you must, when requested, assign to us the rights you have or had to claim the 162 BOOKING CONDITIONS'