b'cancelling, excluding insurance premiums arranged through us and amendment charges which are notreaching the minimum number of client bookings required to run your holiday) more than 60 days before normally refundable. departure (90 days for private train holidays)c. where we make a significant change and you accept those changed arrangements or you accept an The cancellation charges below have been calculated as a pre-estimate of the losses we would incur inoffer of alternative travel arrangementsthe event you cancelled your holiday within the stipulated time period. The scale of cancellation chargesd. where we have to cancel your arrangements as a result of your failure to make full payment on time;is as follows: e. where the change or cancellation by us arises out of alterations to the confirmed booking requested by you;European River Cruise andAll other holidays f. where we are forced to cancel or change your arrangements due to Force Majeure (see clause 10).private train holidays In any of the circumstances referred to above we will not be liable for the cost of any service (such as, 91 days or earlier** Loss of deposit* Loss of deposit* but not limited to, flights, hotels and connecting rail travel) which is purchased in connection with any holiday but which is not booked through us, or for any related expenses such as cancellation charges or From 61 to 90 days 50% of final invoice Loss of deposit* amendment fees for any service which cannot be used or has to be cancelled or amended as a result of our having to cancel or make a significant change to any holiday.From 41 to 60 days 65% of final invoice 35% of final invoiceVery rarely, we may be obliged as a result of force majeure (see clause 10) to change or terminate your From 28 to 40 days 75% of final invoice 60% of final invoice holiday. This is extremely unlikely, but if this situation does occur and we become unable to provide a From 14 to 27 days 100% of final invoice 85% of final invoice significant proportion of the services that you have booked, we will, if possible, make suitable alternative arrangements for you at no extra charge.13 days or less prior to departure 100% of final invoice 100% of final invoice 10. Force Majeure*Loss of Deposit means the loss of the full brochure deposit amount, including the outstanding balanceExcept where otherwise expressly stated in these Booking Conditions we will not be liable or pay you of any low deposit payment you have made, and includes loss of any additional deposit paid for holidaycompensation if our contractual obligations to you are affected by Force Majeure. For the purposes variations and holiday extensions as referred to in clause 2. of these Booking Conditions, Force Majeure means any event beyond our or our suppliers control, the consequences of which could not have been avoided even if all reasonable measures had been **Certain holiday arrangements may have earlier dates at which cancellation charges would apply. Youtaken. Examples include, warfare and acts of terrorism (and threat thereof), civil strife, significant risks will be advised of these dates at the time of booking your holiday. to human health such as the outbreak of serious disease at the travel destination, epidemics, plagues We will deduct the cancellation charge(s) from any monies you have already paid to us. or pandemics (including but not limited to the ongoing effects of Covid-19 and/or any other strain ofDepending on the reason for cancellation, you may be able to reclaim these cancellation chargesthe coronavirus) or natural disasters such as floods, earthquakes or weather conditions which make (less any applicable excess) under the terms of your insurance policy. Claims must be made directlyit impossible to travel safely to the travel destination or remain at the travel destination, the act of any to the insurance company concerned. Where any cancellation reduces the number of full paying partygovernment or other national or local authority including port or river authorities (including any impact members below the number on which the price, or any concessions agreed for your booking wereto travel or other arrangements as a result of the United Kingdoms decision to leave the European based, we will recalculate these items and re-invoice you accordingly. Any such additional costs are notUnion), industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, cancellation charges. unavoidable technical problems with transport and all similar events outside our or our supplier(s) control.Please note certain arrangements may not be amended after they have been confirmed and11. UK Government Foreign,Commonwealth & Development Office Adviceany alteration or cancellation could incur a cancellation charge of up to 100% of that part of theYou are responsible for making yourself aware of UK Government Foreign, Commonwealth & arrangements in addition to the charge above. Development Office advice and warnings in regard to the safety of the countries and areas in which you will be travelling to and to make your own decisions accordingly. Global and political situations do Should one or more member of a party cancel, it may increase the per person holiday price of those stillchange. Your safety is our first consideration and if the UK Government Foreign, Commonwealth & travelling and you will be liable to pay this increase. Development Office advises against travel to a certain country, we will act on this advice.If such advice is to avoid or to leave a particular country or area this may constitute force majeure (as Cancellation by You due to Unavoidable & Extraordinary Circumstances: described in clause 10). The UK Government Foreign, Commonwealth & Development Office issues You have the right to cancel your confirmed arrangements before the departure date without payingregular advice and updates on their website at www.gov.uk/foreign-travel-advice which you are the above cancellation charges in the event of unavoidable and extraordinary circumstances occurringrecommended to consult before booking and again in good time prior to departure.at your holiday destination or its immediate vicinity and significantly affecting the performance of the12. Our Liability to Youarrangements or significantly affecting transport arrangements to the destination. In these circumstances,(1) We will accept responsibility for the arrangements we agree to provide or arrange for you as an we shall provide you with a full refund of the monies you have paid but we will not be liable to pay youorganiser under the Package Travel and Linked Travel Arrangements Regulations 2018 (as amended) any compensation. Please note that your right to cancel in these circumstances will only apply where theas set out below, and as such we are responsible for the proper provision of all travel services included in Foreign, Commonwealth & Development Office advises against travel to your destination or its immediateyour package, as set out in your confirmation invoice. Subject to these booking conditions, if we or our vicinity. For the purposes of this clause, unavoidable and extraordinary circumstances means warfare,suppliers negligently perform or arrange those services and we dont remedy or resolve your complaint acts of terrorism, significant risks to human health such as the outbreak of serious disease at thewithin a reasonable period of time, and this has affected the enjoyment of your package holiday you travel destination or natural disasters such as floods, earthquakes or weather conditions which make itmay be entitled to an appropriate price reduction and/or reasonable compensation. You must inform us impossible to travel safely to the travel destination. without undue delay of any failure to perform or improper performance of the travel services included 9. Changes and Cancellations by Us in this package. The level of any such price reduction or compensation will be calculated taking into We start planning the holidays we offer many months in advance and occasionally, we have to correctconsideration all relevant factors such as but not limited to, following the complaints procedure as errors and/or make changes to the information contained in our brochures, our website and other details,described in these conditions and the extent to which ours or our employees or suppliers negligence both before and after bookings have been confirmed, and also cancel confirmed bookings (which wouldaffected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or for the avoidance of doubt expressly include any variations or extensions booked by you and which areour supplier(s) have been negligent if you wish to make a claim against us.part of the package and your confirmed booking).Whilst we always endeavour to avoid changes and(2) We will not be responsible for any injury, illness, death, loss (including loss of possessions and loss of cancellations, we must reserve the right to do so. enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results Please note that occasionally due to events outside our control, including but not limited to adversefrom any of the following:weather conditions or where the cruise cannot dock in the expected port due to unexpecteda. the act(s) and/or omission(s) of the person(s) affected or any member(s) of their partycircumstances, we may have to make changes to your itinerary with little or no notice. Such changesb. the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and will be considered an insignificant change except where the change results in you missing out on one orwhich were unavoidable and extraordinary; ormore major destination from your itinerary. c. Force Majeure as defined in clause 10 above.Insignificant Changes by Us: An insignificant change is any change, which is not a significant change as(3) Please note we cannot accept responsibility for any services which do not form part of our contract. referred to below. This includes, for example, any additional services or facilities which your hotel or any other supplier Significant Changes by Us: A significant change is any change which, taking account of the informationagrees to provide for you where the services or facilities are not advertised in our brochure or on you have given us at the time of booking or which we can reasonably be expected to know as a tourour website and we have not agreed to arrange them as part of our contract and any excursion you operator, we could reasonably expect to have a significant effect on your confirmed holiday. Occasionally,purchase during your holiday. Please also see clause 19 Excursions, Activities and Brochure/Website we have to make a significant change before departure such as a change of accommodation to that ofInformation.a lower official classification or standard for the whole or a major part of the time you are away, a change(4) We limit the amount of compensation we may have to pay you if we are found liable under this clause of accommodation area for the whole or a major part of the time you are away, a change of outwardas follows:departure time or overall length of time you are away of twelve or more hours, a change of UK departure point to one which is significantly more inconvenient for you or a significant change of itinerary missing(a) Loss of and/or damage to any luggage or personal possessions and money:out one or more major destination substantially or altogether.The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the Cancellations by Us: All our escorted holidays are organised on the basis of a minimum number of clientsexcess on your insurance policy which applies to this type of loss per person in total because you are (usually 15). In the unlikely event the holiday (which would include any individually purchased variations orrequired to have adequate insurance in place to cover any losses of this kind.extensions), has to be cancelled because of insufficient numbers, you will be informed at least 60 days(b) Claims not falling under (a) above and which dont involve injury, illness or death:(90 days for European River Cruise and private train holidays) prior to departure. The maximum amount we will have to pay you in respect of these claims is up to three times the priceIf we have to make a significant change or cancel, we will tell you as soon as possible and if there is timepaid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where to do so before departure, we will offer you the choice of the following options: everything has gone wrong and you or your party has not received any benefit at all from your booking.a. (for significant changes) accepting the changed arrangements; or (c) Claims in respect of international travel by air and rail, or any stay in a hotel:b. purchasing an alternative holiday from us, of a similar standard to that originally booked if available.(i) The extent of our liability will in all cases be limited as if we were carriers under the appropriate We will offer you at least one alternative holiday of equivalent or higher standard for which you will notConventions, which include The Warsaw/Montreal Convention (international travel by air); The Berne/Cotif be asked to pay any more than the price of the original holiday. If this holiday is in fact cheaper than theConvention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). original one, we will refund the price difference. If you do not wish to accept the holiday we specificallyYou can ask for copies of these Conventions from our offices. In addition, you agree that the operating offer you, you may choose any of our other, then available, holidays. You must pay the applicable pricecarrier or transport companys own Conditions of Carriage will apply to you on that journey. When of any such holiday. This will mean you paying more if it is more expensive or receiving a refund if it isarranging transportation for you, we rely on the terms and conditions contained within these international cheaper; or conventions and those Conditions of Carriage. You acknowledge that all of the terms and conditions c. cancelling or accepting the cancellation in which case you will receive a full refund of all monies youcontained in those Conditions of Carriage form part of your contract with us, as well as with the have paid to us (including, where appropriate, the price paid for any holiday extensions or additionaltransport company and that those Conditions of Carriage shall be deemed to be included by reference service purchased from us and included in your package). into this contract.(ii) In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation Please note the above options are not available where any change made is an insignificant one. You2004, any liability we may have to you under our contract with you, arising out of the same facts, is must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we willlimited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier.contact you again to request notification of your choice. If you fail to respond again, we will assume that(iii) When making any payment, we are entitled to deduct any money which you have received or are you have chosen to accept the change or alternative booking arrangements. entitled to receive from the transport provider or hotelier for the complaint or claim in question.In addition to a full refund of all monies paid by you, we will pay you compensation in the following(d) Claims in respect of international travel by sea or inland waterwaycircumstances: Travel by sea is governed by the provisions of the Convention Relating to the Carriage of Passengers a. if, where we make a significant change, you do not accept the changed arrangements and cancel yourand their Luggage by Sea 1974 as amended in 1976 (the Athens Convention) and, where applicable, EU booking Regulation 392/2009 relating to the Liability of carriers of passengers by sea in the event of accidents. b. if we cancel your booking and no alternative arrangements are available We will not pay youThe extent of our liability will in all cases be limited as if we were the Contracting Carriers under the compensation in the following circumstances: Athens Convention and/or EU Regulation 392/2009.a. where we make an insignificant change The Athens Convention and EU Regulation 392/2009 limit the carriers liability for death or personal injury b. where we make a significant change or cancel your arrangements (including cancellation due to notor loss or damage to luggage and makes special provision for valuables. It is presumed that luggage has Call us on 01904 521990 or visit GreatRail.com for more details 161'