b'the UK in the event that your holiday cannot be provided as a result ofBy Telephone: 01904 521900 encourages the highest standards in all aspects of tour operating.our insolvency. Please go to our website www.greatrail.com for furtherBy Email: grj@greatrail.cominformation relating to ABTOTs scheme of financial protection. AITO sets criteria regarding ownership, finance and quality which must Package Travel Information be satisfied before new companies are admitted to membership. All If you book arrangements other than an ATOL protected flight orPart 1: General members are required to adhere to a Code of Business Practice which package holiday from us, your monies will not be financially protected.The combination of travel services offered to you is a package withinencourages high operational standards and conduct.Please ask us for further details. the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore you will benefit from all EU rightsFinancial Security24. Prompt Assistance applying to the packages. We Great Rail Journeys Limited, will be fullyAn AITO member is required to arrange financial protection for all If, whilst you are on holiday, you find yourself in difficulty for anyresponsible for the proper performance of the package as a whole.holidays and other arrangements(including accommodation only) reason, we will offer you such prompt assistance as is appropriate inAdditionally, as required by law, we have protection in place to refundbooked by customers with the member under the AITO logo. This the circumstances. In particular we will provide you with appropriateyour payments and, where transport is included in the package, tofinancial protection applies to customers who are resident in the UK at information on health services, local authorities and consularensure your repatriation in the event that it becomes/they becomethe time of booking and to most overseas customers who have booked assistance, and assistance with long distance communications andinsolvent. directly with the member. In doing so, the member must comply with finding alternative travel or accommodation arrangements. WherePart 2: Key rights under the Package Travel and Linked TravelUK Government regulations.you require assistance which is not owing to any failure by us, ourArrangements Regulations 2018employees or sub-contractors, we will not be liable for the costs of Travellers will receive all essential information about the packageMembers are required to submit details of their financial protection any alternative travel or accommodation arrangements or other suchbefore concluding the package travel contract arrangements to AITO on a regular basis.assistance you require. Any supplier, airline or other transport supplier There is always at least one trader who is liable for the proper may however pay for or provide refreshments and/or appropriateperformance of all the travel services included in the contract Accurate brochures and websitesaccommodation and you should make a claim directly to them. Subject Travellers are given an emergency telephone number or details of aAll members do their utmost to ensure that all their brochures and to the other terms of these Booking Conditions, we will not be liablecontact point where they can get in touch with the organiser or theother publications print or electronic, clearly and accurately describe for any costs, fees or charges you incur in the above circumstances, iftravel agent the holidays and services offered. Professional service and continual you fail to obtain our prior authorisation before making your own travel Travellers may transfer the package to another person, on reasonableimprovements All members are committed to high standards of service arrangements. Furthermore, we reserve the right to charge you a feenotice and possibly subject to additional costs and believe in regular and through training of employees. Members for our assistance in the event that the difficulty is caused intentionally The price of the package may only be increased if specific costs risecontinually seek to review and improve their holidays. They listen by you or a member of your party, or otherwise through your or your(for instance fuel prices), and if expressly provided for in the contract,to their customers and always welcome suggestions for improving partys negligence. and in any event not later than 20 days before the start of the package. standards. If the price increase exceeds 8% of the price of the package, the 25. Data Protection traveller may terminate the contract. If the organiser reserves the rightMonitoring StandardsGreat Rail Journeys Limited is a data controller for the purposes ofto a price increase, the traveller has a right to a price reduction if thereAITO endeavours to monitor quality standards regularly. All customers the Data Protection Act 2018 and the UK General Data Protectionis a decrease in the relevant costs should receive a post-holiday questionnaire from their tour operators, Regulation. Please be assured that we have measures in place to Travellers may terminate the contract without paying any terminationthe results of which are scrutinised by the Association. In addition, protect the personal information you give us. This information willfee and get a full refund of any payments if any of the essentialcustomers can leave detailed feedback, accessible from the homepage be passed on to the relevant suppliers of your travel arrangements. Itelements of the package, other than the price, has of AITOs website, or via a direct link supplied by their AITO tour may also be provided, either by us or by the suppliers of your travelchanged significantly. If before the start of the package the traderoperator, about their holiday.arrangements, to third parties and public authorities such as banksresponsible for the package cancels the package, travellers are entitled and credit card companies, customs or immigration if required byto a refund and compensation where appropriate Sustainable tourismthem, or as required by law. Certain information may also be passed Travellers may terminate the contract without paying any terminationOur members acknowledge the importance if AITOs Sustainable on to security or credit checking companies or insurance providers.fee before the start of the package in the event of exceptionalTourism ethos, which recognises the social, economic and The above applies to any sensitive information that you give to uscircumstances, for instance if there are serious security problems at theenvironmental responsibilities of tour operating.such as details of any disabilities, medical conditions, or dietary/ destination which are likely to affect the packagereligious requirements but we will obviously only pass these on where Additionally, travellers may at any time before the start of the packageCustomer relationsyou provide your explicit consent for us to do so.If we cannot pass onterminate the contract in return for an appropriate and justifiableAll members endeavour to deal swiftly and fairly with any issues their this information as set out above, we may be unable to provide yourtermination fee customers may raise. In the unlikely event that a dispute between an booking or other services you have requested (for example, travel If, after the start of the package, significant elements of the packageAITO member and a customer cannot be settled amicably, AITOs low-insurance). In making your booking, you consent to this informationcannot be provided as agreed, suitable alternative arrangementscost Independent Dispute Settlement Service may be called upon by being passed on to the relevant persons who may be outside the UK.will have to be offered to the traveller at no extra cost. Travellers mayeither side to bring the matter to a speedy and acceptable conclusion. If you travel outside the UK, controls on data protection may not be asterminate the contract without paying any termination fee, whereFor further information about AITO visit www.aito.com or callstrong as the legal requirements in the UK. services are not performed in accordance with the contract and this020 8744 9280.substantially affects the performance of the package and the organiser We would like to use your details for marketing purposes (e.g. sendingfails to remedy the problemyou our brochures) and to pass them on to other companies within our Travellers are also entitled to a price reduction or compensation for group who may also contact you for marketing purposes. If you do notdamages or both where the travel services are not performed or are wish to receive any further information from us or other companies inimproperly performedour group please let us know this at the time you give us your details The organiser has to provide assistance if the traveller is in difficultyor, if you do not do so then, at any time subsequently. You are generally If the organiser or the retailer becomes insolvent, payments will be entitled to ask us (by letter or e-mail) what details of yours are beingrefunded. If the organiser becomes insolvent after the start of the held or processed, for what purpose and to whom they may be or havepackage and if transport is included in the package, repatriation of the been disclosed. We promise to respond to your request within 30 daystravellers is secured. Great Rail Journeys Limited provides insolvency of receiving your written request. In certain limited circumstances weprotection for flight-inclusive holidays by virtue of its ATOL, held with may be entitled to refuse your request. To improve our service, callsthe CAA, under ATOL number: 3278, and for non-flight packages with may be recorded for training and quality purposes. Please see ourABTOT (No. 5386). Please see clause 22 of our Booking Conditions for privacy policy for further information at https://www.greatrail.com/ further information. Travellers may contact these entities if services things-you-should-know/privacy-statement/ and our policy on privacyare denied because of our insolvency. Part 3: The Package Travel and and cookies at https://www.greatrail.com/things-you-should-know/ Linked Travel Arrangements Regulations 2018 can be found here:statement-on-cookies/. https://www.legislation.gov.uk/ukdsi/2018/9780111168479/pdfs/ukdsi 26. Law & Jurisdiction 9780111168479 en.pdfEnglish law (and no other) will apply to your contract and to anyOur AITO membershipdispute, claim or other matter of any description which arises betweenGreat Rail Journeys Limited is a member of the Association of us (claim) except as set out below. We both also agree that any claimIndependent Tour Operators, an organisation representing over 150 of (and whether or not involving any personal injury) must be dealt withBritains best specialist tour operators. Members of AITO strive to create under the ABTA or AITO Arbitration Schemes (if the Scheme is availableholidays with high levels of professionalism and a shared concern for for the claim in questionsee clause 14) or by the Courts of Englandquality, personal service and customer satisfaction. The Association and Wales only unless, in the case of Court proceedings, you live inencourages the highest standards in all aspects of tour operating and Scotland or Northern Ireland. In this case, proceedings must either beall members are fully bonded for clients protection, in compliance with brought in the Courts of your home country or those of England andUK and European regulations. Great Rail Journeys - like all other AITO Wales. If proceedings are brought in Scotland or Northern Ireland,members - are also bound by the organisations Quality Charter. For you may choose to have your contract and any claim governed by thefurther information about AITO visit www.aito.com or call 020 8744 law of Scotland or Northern Ireland as applicable (but if you do not so9280.choose, English law will apply). AITO Quality Charter27. Contact Details AITO is the Association for independent and specialist holiday Should you need to contact us our contact details are as follows: companies. Our member companies, usually owner managed, strive By Mail: Great Rail Journeys Ltd, Saviour House, 9 St. Saviourgate, York,to create overseas holidays with high levels of professionalism and YO1 8NL a shared concern for quality and personal service. The Association 146 BOOKING CONDITIONS Call us on 01904 521972 or visit GreatRail.com for more details 147'