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Sales- Tailor-made Holiday Specialist

We currently have an exciting opportunity to join our Sales Team as a Tailor-made Holiday Specialist.

As a Holiday Specialist you will act as the first point of contact for all telephone, email and letter enquiries, dealing with each one professionally and courteously.

The Role:

  • Keeping up to date with the products in order to convey that knowledge when discussing a customer's holiday
  • Assisting in the development and enhancement of new holiday destinations, optimisation of existing destinations and provision of service to the customer
  • Achievement of sales targets by handling inbound and outbound calls in a friendly, efficient and professional manner
  • Providing a great customer experience and maximising the conversion of sales calls into sales
  • Timely and accurate processing of quotes and customer itineraries
  • Preparing bookings for the customer and making amendments to bookings when required
  • Building on-going relationships with customers pre-departure, delivering a 5* service
  • Conduct out-bound calling and responding to email enquiries to ensure customers have all the information they require to make informed decisions on their holiday
  • Book all UK rail and hotel requirements
  • Carry out mobility checks to ensure the customers mobility expectations are met where possible
  • Liaise with suppliers as and when required

The Candidate:

  • Passion and enthusiasm for travel with actual travel experience
  • Competitive sales and customer service knowledge and experience
  • Excellent Geographical Knowledge
  • Customer Focused
  • Charismatic and sociable to build a rapport with our customers
  • Fully competent in the use of IT
  • Self-motivated and team player
  • Self-confident
  • Able to work under pressure to meet targets and deadlines
  • Strong attention to detail and accuracy
  • Excellent verbal and written communication skills.
  • Strong influencing skills
  • Excellent IT skills

 

If you have a passion for travel with actual travel experience, then this role could be for you!

Interested? If so, please send you CV and covering email to; recruitment@GreatRail.com

We can't wait to hear from you!