Sales- Tailor-made Holiday Specialist
We currently have an exciting opportunity to join our Sales Team as a Tailor-made Holiday Specialist.
As a Holiday Specialist you will act as the first point of contact for all telephone, email and letter enquiries, dealing with each one professionally and courteously.
- Keeping up to date with the products in order to convey that knowledge when discussing a customer's holiday
- Assisting in the development and enhancement of new holiday destinations, optimisation of existing destinations and provision of service to the customer
- Achievement of sales targets by handling inbound and outbound calls in a friendly, efficient and professional manner
- Providing a great customer experience and maximising the conversion of sales calls into sales
- Timely and accurate processing of quotes and customer itineraries
- Preparing bookings for the customer and making amendments to bookings when required
- Building on-going relationships with customers pre-departure, delivering a 5* service
- Conduct out-bound calling and responding to email enquiries to ensure customers have all the information they require to make informed decisions on their holiday
- Book all UK rail and hotel requirements
- Carry out mobility checks to ensure the customers mobility expectations are met where possible
- Liaise with suppliers as and when required
- Passion and enthusiasm for travel with actual travel experience
- Competitive sales and customer service knowledge and experience
- Excellent Geographical Knowledge
- Customer Focused
- Charismatic and sociable to build a rapport with our customers
- Fully competent in the use of IT
- Self-motivated and team player
- Able to work under pressure to meet targets and deadlines
- Strong attention to detail and accuracy
- Excellent verbal and written communication skills.
- Strong influencing skills
- Excellent IT skills
If you have a passion for travel with actual travel experience, then this role could be for you!
Interested? If so, please send you CV and covering email to; recruitment@GreatRail.com
We can't wait to hear from you!