“We would have marked this trip higher but for one of the advertised highlights of the tour, one of the Great Rail Journeys of the world, the Rail trip from Fort William to Mallaig did not take place. The famous train trip was not listed at all on tour notes given to us by our tour leader on the first evening of our trip despite being part of the advertised itinerary. No real explanation was given why were taken by coach to Mallaig for the ferry instead of the train trip. The tour manger said she thought Scotrail had cancelled the train, but I checked, and it was booked to run as normal. We were looking forward to this world class rail journey including the trip over the Glenfinnan Viaduct with its Harry Potter connections. I must admit that day seemed to turn in to 'Great Coach Journeys of the World' rather the Great Train Journeys. I email the company on return and received an automated reply that one of the team would get back to me within 28 days. No reply as yet. (Not so good customer care.)
We have used this company before without problem.
Putting the above to one side We enjoyed the rest of trip throughout, first class tour manager, guides and drivers. Cannot fault the hotels or food.