Meet the Team
Phill Jackson 
Tour Managers Manager

Date I joined GRJ

August 2006

What I do

Manage the 300 strong team of Tour Managers (TMs) for Great Rail Journeys and Treyn. I recruit and train new TMs, allocate TMs to tours, performance management of TMs. I also lead a small team in the offices who 'look after' the TMs from organising their hotel and travel, to pay and other personnel issues. I am also responsible for ongoing training and coaching within the TM team, strategy and policy as well as support for TMs both on and off tour.


Having started my working life as a telegram boy at the age of 15, I progressed within Royal Mail performing a variety of roles over a career spanning 23 years. On leaving Royal Mail I bought and ran a small hotel in Scarborough and subsequently a café bar in the centre of York. In my spare time I am a member of the York Light Opera Company, and I have two nearly grown up children.

Favourite rail journey

I think my favourite has to be the Jungfrau Express in Switzerland. It is stunning, especially in winter when I visited. Travelling up to Europe's highest railway station is a journey which should not be missed.

Favourite GRJ tour

This is a difficult one. I do like Italy, especially the Highlights of Tuscany tour which I led. It visits great cities such as Florence, Siena and Pisa but has enough time to explore the region and see some of the Tuscan countryside. I also really like the Italian lakes. Of course, there is Yorkshire - who could not have this great county on their list of favourite tours?

Top traveller tips

This is the same advice all my Tour Managers would give to any passenger: pack light. You will have to transport your luggage at least on and off trains, make sure you can manage it!

My other tip is to make sure passengers appreciate all the rail journeys; they are a part of the holiday.

  • Book with the UK’s leading rail holiday operator with over 30 years’ travel experience
  • Our Tour Managers and experienced local guides share their in-depth knowledge of each destination
  • Choose a fully escorted tour or speak to our experienced Travel Consultants about a tailor made holiday
  • Our tours include rail travel, transfers, a Tour Manager, quality hotels and many meals
  • Enjoy a full programme of exciting excursions, guided tours and sightseeing
  • Every holiday covered by the exclusive Great Rail Journeys Price Promise
  • Speak to a dedicated team of Tour Advisors based in our York offices
  • Flexibility to add UK rail, domestic flights, overnight hotels, upgrades and tour extensions
  • Our service has been recognised in The Telegraph Travel Awards and British Travel Awards
Fully Protected
  • Great Rail Journeys is a member of ABTA and AITO
  • All flight inclusive bookings are ATOL protected under license 3278
  • Online bookings are secured by Thawte and payments are processed using Verified by Visa or MasterCard SecureCode technology
ABTA No. V2170
ATOL 3278
Sustainable Tourism - 3 star
British Travel Awards 2013 - Best Overall Holiday Company by Train
The Telegraph Travel Award 2011
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5:00 AM - 11:00 AM

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